SUMMARY
AccomplishedIT leader with extensive experience designing, developing, and installing complex infrastructure and application services in the areas of VOD, Broadcast television, IPTV, E-commerce environments, Data Centers, and Unix system installation and configuration. Broad experience in managing and integrating the entire IT stack from wide area networks and data centers to desktop computers and end user support. Built and led multiple teams in IT, systems integrations and end user support. Coordinate offshore teams and client support teams. Accomplished presenter and speaker. Mentor and coach for my project teams.

TECHNICAL EXPERTISE
Server - Multiuser / Multitasking Architecture Hardware:UNIX file system, access system, VI editor, FTP-TFTP-DNS, MySQL, Server Setup under Linux/Unix, Distributions: RedHat, SuSE, Free BSD, Solaris Unix, Apache WebServer, HP-UX, AIX, 2G, GSM Unix maintenance and System Administration
Software:MS-Office Platform, MS Project, MS Visio
Training & Certifications: HP-UX Administration, Solaris Administration ICND 1 and ICND2, SCTE Member

PROFESSIONAL EXPERIENCE
Confidential,Denver, CO
Digital Video Engineer/Project Lead(January 2012/April 2012)

• Project lead for the integration on a joint venture between Comcast and Tivo. Led the integration on data center installs which resulted in allowing TIVO set-top owners access to Comcasts Video-ondemand network and services.
• Lead a project team to create a SMOP for GSM installs so Comcast personnel would be able to complete installs internally and not have to rely on bringing in a vendor for the process. The completed SMOP was added to the TRD(technical resource document) for the TIVO-CARDIO project.
• Participated in conference call to discuss project status, determine next steps for ongoing projects and define requirements for new projects.
• Performed routine system admin duties as needed on lab systems and installed new software for testing as needed for project support.

Confidential,Coudersport, PA
Technical Project Manager(October 2011/December 2011)

• Lead a project team that was tasked with building a complete Motorola and Cisco Cable Headend in a lab environment. Interfaced with various vendors for status updates and to schedule installation and maintenance windows. Provided regular and timely status updates to all stakeholders.
• Performed hardware installation and configuration of QAMs, QPSKs, DNCS and TWCableBackoffice equipment.
• Worked closely ATG personnel to insure that all services were delivered to the customer on an uninterrupted and consistent basis. Interfaced with ATG and vendors to insure all processes are handled efficiently and effectively.
• Performed routine DNCS administration and configuration
• Work with the various project groups within TWCable to determine new capabilities needed on the headend to support new development and testing requirements.
• Managed various cable and MSO applications on the headend, including back-office servers associated with the applications (such as MSO Guides, VOD, Interactive Applications, Dynamic Ad Insertion
• Configure and ran digital video headend equipment, network equipment, network management equipment.

Confidential,Lawrenceville, GA
Customer Relations Engineer (February 2010/August 2011)

• Provide primary technical support for Cable MSO’s in the installation, integration and maintenance of CISCO’s Digital Broadband Delivery System to include analysis, diagnosis, and resolution and root cause analysis of technical problems.
• Collaborate with various vendors such as Concurrent, Tandberg, Motorola, Seachange, Arris, N2BB, and others to troubleshoot, analyze and correct issues in customer head-ends.
• Maintain a high level of customer satisfaction by successfully building and maintaining client/customer relationships that lead to efficient and integrated solutions.
• Technical knowledge of the various Cisco DBDS technologies including DNCS, USRM, ISDP, Verizon ISDS, SDV, Netcrypts, and others. Support of 2G/GSM networks.

Confidential,Downingtown, PA
Senior Test Engineer Consultant (May 2009/August 2009)

• Managed the TTV Openstream Lab Environment, maintained hardware, software, monitored network to ensure availability of all systems.
• Responsible for testing UDB, Tru2Way, Amdocs, and CSG billing in the environments to ensure functionality and performance requirements were met.
• Researched and defined hardware and software requirements for the new TTV5 Openstream NGOD.
• Provided technical writing for contract proposals and developed strategic Statement of Work for the impending Openstream NGOD release.
• Administered the Solaris and Linux servers in the lab, maintained user accounts and administered major patches and releases.
• Maintained relationships with vendors to coordinate their onsite support in testing

Confidential,Action, MA
Field Engineer/ Project Manager(July 2008/ February 2009)

• Performed onsite installations and troubleshooting of SeaChange Video on Demand suite of products.
• Work with third party vendors to integrate system with other network components.
• Upgraded SeaChange components at Comcast Motorola headends nationwide.
• Provided project status reports both written and orally to customer, management and engineering
• Assisted engineering in testing of new products and services.
• Performed extensive trouble-shooting and root cause analysis for complex network issues

Confidential,Duluth GA
Systems Integrator Engineer (June 2006/June 2008)

• Provided systems integration support or interactive television product in TV cable head-ends(Motorola and SA) nationwide
• Duties included installation, system administration, trouble-shooting of hardware, software, network and cable infrastructure components for Tandberg Television products and applications in the customer environment.
• Worked on the Comcast OS3.2.17 migration to the OS3.32 platform in Comcast Motorola Headends and helped troubleshoot streaming issues.
• Worked on OS3.3.2 to OS4.05 migrations.
• Worked on Greenfield sites setting up hardware, configuring software, content propagation, eSRM configuration, streaming. (V240s, Catalog Players, NMS, AMS, and Terminal Servers).
• Interface with Vendors from SA, Motorola, Arroyo, etc to complete projects or troubleshoot complex streaming outages.

Confidential,Atlanta, GA
Customer Integrator(March 2006/June 2006)

• Worked on a project to upgrade the BMS application and Database application at Time Warner sites across the U.S.
• Oversaw and acted as technical Project Manager for the AMS application upgrades at Time Warner sites.
• Upgraded SUN 280r servers from SunOS 8 to SunOS9.
• Assisted with troubleshooting TCP/IP networks to determine streaming issues.

Other relevant work experience:
Confidential,Charlotte, NC
Confidential,Alpharetta, GA
Confidential,Alpharetta, GA

EDUCATION
B.S., Electronics Engineering Technology
Masters of Project Management