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Resume

Deployment Project Consultant Pontiac, MI

SUMMARY:

  • Experienced Salesforce.com administrator with excellent at problem solving, data mapping, data flow diagrams, requirements gathering and user testing.
  • Experienced certified Lean Six Sigma Green Belt with an attention to detail and focus on continuous improvement.
  • Core Competencies, Technical and Management Skills and Professional Achievements

CORE COMPETENCIES:

  • System Analysis
  • Requirements Gathering
  • System Administration
  • Business Analytics
  • Process Flow
  • User Acceptance Testing
  • Project Management
  • Lean 6 Sigma

TECHNICAL AND MANAGERIAL SKILLS:

  • MS Office
  • Salesforce.com
  • Advanced MS Excel
  • Data Diagrams
  • HTML
  • Microsoft Office Suite, Project, Visio, SQL
  • Salesforce.com

WORK HISTORY:

Deployment project Consultant

Confidential, Pontiac, MI

Responsibilities:

  • Website design and deployment
  • Construction site quality and safety management system configuration and setup

Deployment project manager

Confidential, Auburn Hills MI

Responsibilities:

  • Performed ad hoc data analytics and reporting to Sales - Vice President, to support strategy and market penetration, using market databases and mapping tools
  • Successfully managed very large robotics sales event project in 2.5 months, managing a large cross-functional team and vendors, aimed at building a global relationship with a new VIP customer, resulting in 97 identified potential orders following the event
  • Trained new incoming sales team on the use of SFDC; authored local training documentation. Salesforce.com administrator and contributor to SFDC Transformation project

IT Project manager

Confidential, MI

Responsibilities:

  • As IT PM of AMOS Implementation, worked to critically scope and organize data and data cleanup activities, gather requirements, and ensure system configurations and processes are accurate, effective, efficient and complete
  • Enabled and supported team of project Key Users by swiftly providing necessary tools and solutions to problems and roadblocks
  • Facilitated daily SCRUM events

IT Infrastructure project cost estimator

Confidential, Allen Park, MI

Responsibilities:

  • Gathered project requirements to provide infrastructure cost reporting to PM for IT Greenfield projects
  • Expertly served as the liaison between IT Infrastructure, project teams, engineers, architects and business end-users.
  • Defined, implemented and managed SLA targets in ServiceNow
  • Managed internal customer IT service request projects, such as server deployments and network drops

IT Analyst

Confidential, Detroit, MI

Responsibilities:

  • IT analyst supporting the Application Sustain team
  • Supported Window 7 deployment project team

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