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Deployment Project Consultant Pontiac, MI
SUMMARY:
- Experienced Salesforce.com administrator with excellent at problem solving, data mapping, data flow diagrams, requirements gathering and user testing.
- Experienced certified Lean Six Sigma Green Belt with an attention to detail and focus on continuous improvement.
- Core Competencies, Technical and Management Skills and Professional Achievements
CORE COMPETENCIES:
- System Analysis
- Requirements Gathering
- System Administration
- Business Analytics
- Process Flow
- User Acceptance Testing
- Project Management
- Lean 6 Sigma
TECHNICAL AND MANAGERIAL SKILLS:
- MS Office
- Salesforce.com
- Advanced MS Excel
- Data Diagrams
- HTML
- Microsoft Office Suite, Project, Visio, SQL
- Salesforce.com
WORK HISTORY:
Deployment project Consultant
Confidential, Pontiac, MI
Responsibilities:
- Website design and deployment
- Construction site quality and safety management system configuration and setup
Deployment project manager
Confidential, Auburn Hills MI
Responsibilities:
- Performed ad hoc data analytics and reporting to Sales - Vice President, to support strategy and market penetration, using market databases and mapping tools
- Successfully managed very large robotics sales event project in 2.5 months, managing a large cross-functional team and vendors, aimed at building a global relationship with a new VIP customer, resulting in 97 identified potential orders following the event
- Trained new incoming sales team on the use of SFDC; authored local training documentation. Salesforce.com administrator and contributor to SFDC Transformation project
IT Project manager
Confidential, MI
Responsibilities:
- As IT PM of AMOS Implementation, worked to critically scope and organize data and data cleanup activities, gather requirements, and ensure system configurations and processes are accurate, effective, efficient and complete
- Enabled and supported team of project Key Users by swiftly providing necessary tools and solutions to problems and roadblocks
- Facilitated daily SCRUM events
IT Infrastructure project cost estimator
Confidential, Allen Park, MI
Responsibilities:
- Gathered project requirements to provide infrastructure cost reporting to PM for IT Greenfield projects
- Expertly served as the liaison between IT Infrastructure, project teams, engineers, architects and business end-users.
- Defined, implemented and managed SLA targets in ServiceNow
- Managed internal customer IT service request projects, such as server deployments and network drops
IT Analyst
Confidential, Detroit, MI
Responsibilities:
- IT analyst supporting the Application Sustain team
- Supported Window 7 deployment project team
