SUMMARY:

MBA - educated professional with +11 years of agile project management, PMP (Project Management Professional), PMI-ACP (Certified Agile Practitioner), CSP-SM (Certified Scrum Professional), SASM (SAFe Advanced Scrum Master) and POPM (SAFe Product Owner/Product Manager) leader adept at planning and executing programs driving the seamless alignment of technical staff, consultants, management and business owners.

SKILLS & COMPETENCIES:

Project Management | PMP | PMI-ACP | CSP-SM | POPM | DevOps | Scrum | SAFe | Kanban | Six Sigma | Software Development | PMO | Agile | Lean | Jira | Confluence | TFS | Program Management | Advanced Management: Conflict, Risk, Budget, Quality, Communication, Resource, Stakeholder, Change, Vendor Negotiation | Process Improvement | Leadership | ITIL | ISO 27002 | MS Project | Visio | COBIT 5 | PMBOK 6 | PRINCE2 | Coaching | Product & Business Analysis | CRM | Spanish Fluency

PROFESSIONAL EXPERIENCE:

Confidential, Miami, FL

Senior Agile Project Manager - Software Implementation/Development

Responsibilities:

• Facilitate and improve agile practices such as SAFe, Scrum and Kanban, including backlog & requirements management, development, testing and DevOps as well as coaching and mentoring team members across the company in achieving a smooth implementation/evolution of the agile practice.
• Perform Scrum ceremonies while acting as a servant leader/coach throughout the agile journey, keeping a cadenced operation of the team and a high sense of willingness on customer feedback and changes.
• Maintain an updated product backlog ensuring that customer’s requirements are properly translated into user EPICS, stories and enablers, guaranteeing engagement with business and technical stakeholders.
• Manage multiple and simultaneous projects and support clients through all phases of implementation from the initial definition of requirements, data mapping, conversion, training, and go-live.
• Control the financial aspects of the implementations and monitor project costs while keeping a continuous communication with stakeholders via multiple tools such as: Jira, Confluence, Idea Board, MS Project, Yammer, among others.

Confidential, Miami, FL

Agile Project Manager - Software Implementation/Development

Responsibilities:

• Led Confidential solutions implementation projects for customers throughout all delivery stages and under tight deadlines from planning to closure. This included working closely with all departments for defining solution specifications and requirements, project plan, QA, UAT, and post-production support while serving as a first point of contact for customer’s queries on project tracking and deliveries.
• Carried out Scrum ceremonies (daily standup, sprint planning, sprint grooming, sprint retrospective) to keep integration and team-work through addressing potential impediments and linking up team activities with the product owner’s wish-list, as well as holding demo sessions to demonstrate the project progress to the project stakeholders and internal business representatives.
• Gathered and translated customer requirements, assumptions, and constraints into project deliverables with an Agile context (variable scope, timelines, milestones, and executable tasks), as well as coaching and mentoring other team members in the Agile practice and continuous improvement.
• Managed project changes and interventions to achieve desired project outputs, as well as constantly monitoring progress to stakeholders ensuring milestones accomplishment and meeting complex deadlines, while ensuring customer satisfaction by providing insights into progress.

Confidential, Miami, FL

Project Manager - Operations Management

Responsibilities:

• Drove full scope of strategic business initiatives using PM methodologies in role reporting to General Director.
• Collaborated internally on process planning, workflows, operations management and scheduling.
• Negotiated with vendors to ensure maximum value on hardware/software/services acquisitions, led the implementation of the IT platform through managing stakeholder needs while meeting business goals within time and budget.
• Led implementation of IT platform such as Revel point-of-sale system, corporate website, CRM and QuickBooks. Analyzed, documented and flowcharted critical business processes supported in IT and conducted needs analysis, system configuration and staff training in the IT solutions throughout the business operations.
• Kept the project documentation and sub-projects plans progressively, leading the evaluation of vendors, negotiation of contracts with IT and general vendors, to ensure project deadlines and quality requirements were aligned with the business goals.

Confidential

Project Management Officer - Software Implementation

Responsibilities:

• Defined and managed Confidential ’s internal project management strategy and process flows, defining and creating documentation plans, communication plans, exchange controls, progress reports, KPIs, and necessary PMO templates and processes required to effectively manage projects per PMI, including project definition documents, and stakeholder/risk management procedures and supporting the WIP management through Kanban and team collaborative tools.
• Directed 15 international SAP implementation projects across Latin America, leading teams of up to 100 delivering solutions for regional and global companies, providing IT leadership to support virtual-teams, co-located teams and staff on best practices, and team building.

Confidential

Senior IT Auditor - IT Audit Services

Responsibilities:

• Led information technology audit projects and programs in client-facing role, collaborating with Auditors, Process Analysts, and ISO project teams to conduct client assessments, design and deploy controls, develop communications plans and remedies, and conduct client knowledge transfer sessions.
• Managed risk assessments projects for 20+ corporate .
• Assessed systems against compliance standards including COBIT 5, ISO 27002, ITILv3, CISA, and SOX.
• Designed, evaluated, and implemented process controls across variety of platforms, leveraging training in ISO and ITIL and scenario planning to collaborate in the development of unique customer solutions.
• Implemented SAP R3 payroll management system for a major client.
• Created process flow, systems documentation, and training materials; trained end users and organizational leaders on system.