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Scrum Master Resume

Rancho Cordova, CA

TECHNICAL SKILLS:

Platforms: Windows NT/XP/7, SQL Server, VPN, Citrix, SharePoint/Project Server

Software/Applications: MS Project, MS Office Suite, Visio, SQL, MS Access, Planview, Clarity, Remedy, Quality Center, JIRA/Confluence

Project Methodologies: Agile/Scrum, SDLC Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Rancho Cordova, CA

Scrum Master

Responsibilities:

  • Facilitate Agile ceremonies (daily standup calls, sprint planning, sprint demos, retrospectives)
  • Lead team progress in meeting goals and commitments through ongoing quality improvement and support of Agile rules/practices
  • Address and resolve issues, roadblocks and any other impediments impacting development and testing schedules
  • Partner with the product owner to support product backlog definition and prioritization to feed sprints
  • Report on team progress through metrics reporting for each sprint (average velocity, cycle time, story churn)
  • Worked with multiple teams (web, mobile, upstream web - dependent systems, web & medical management business, other IT Leads) in managing and coordinating new plan readiness and go-live dates
  • Collaborated with multiple web-dependent IT and vendor teams to resolve critical dependency issues and mitigate risks impacting (or potentially impacting) development and testing sprint schedules and critical milestone dates

Sr. IT Project Manager

Confidential

Responsibilities:

  • Managed the implementation of adding Medicare Broker functionality/features on Confidential
  • Managed the implementation of Broker Proposal functionality for Commercial Brokers on Confidential
  • Managed the implementation of adding Arizona region to existing Commercial Broker & IFP functions/features on Confidential
  • Overall primary responsibilities for Waterfall projects:
  • Served as primary liaison between technical and various PMO cross-functional teams, business project and process owners, senior leadership, and vendor contractors (onshore and offshore).
  • Effectively led project teams (ranging from 10 to 50+ business and technical members) through the project life cycle by monitoring and controlling project risks, issue tracking and timely resolution, change management process, escalation process, changes in resource allocations/needs, and other impacts to schedule, scope, and budget to keep projects on track.
  • Develop and maintain project documents including project brief assessments, project charters, project plans, project schedules, project budgets, risk plans/registers, action Items and issue logs, change requests, demand capacity planning, business case/budget updates, Statements of Work, implementation plans, project closures, lessons learned, executive-level status reporting, and Planview reporting.

Confidential, San Francisco, CA

Sr. IT Project Manager

Responsibilities:

  • Lead Project Manager for complex new report development and application enhancements supporting teams of 15+ Fraud representatives and investigators
  • Platform-to-platform migration of over 100 existing reports supporting various line of business (existing report conversions of decommissioned applications)
  • Oracle to Teradata Reporting Platform Conversions - Collaborated with infrastructure team in managing the conversion of existing reporting source systems
  • Manage all projects requested for and supported by an Oracle/Business Objects reporting development organization within Internet Services - including management of project phases for scope, requirements, design, development, testing, and deployment using SDLC (waterfall) project life cycle methodology.
  • Serve as liaison between client area (internal lines of business), technical team, and other impacted internal technology organizations in planning and managing various infrastructure and integration project efforts.
  • Direct various technical management teams in project resource allocation including activity resource and duration estimating, and monitor and control of variances in base and incremental planned resource costs.
  • Monitor and control project risks, issue tracking, demand capacity, impacts to schedule and costs and variances to those baselines.
  • Serve as a ‘Queue Release Manager’ for project deployments on Oracle/Business Objects platform.
  • Provide leadership in directing project team meetings, project kickoffs, stakeholder project planning reviews and other organizational project strategy sessions.

Confidential, Rancho Cordova, CA

Sr. IT Project Manager

Responsibilities:

  • Lead Project Manager for the required application enhancements of Confidential /OfficeMate's private practice solutions product for government certification/compliance of electronic health records processing
  • Managed project activities from inception through implementation while serving as liaison between the business stakeholders and technology teams.
  • Developed project documents including project charters, project plans, project schedules, risk registers, issues logs, and project status reports.
  • Managed project scope, risk monitoring and mitigation strategies, schedule tracking, and issue resolution.

Confidential, Folsom, CA

Project Manager

Responsibilities:

  • Lead Project Manager of the PIRP application enhancement to include capture and processing of wind and solar data
  • Automated Demand Response - Primary lead in managing vendor involvement with building system demonstration of automated demand response to reduce electricity usage; Multi-vendor software implementation and existing infrastructure enhancements
  • Oversaw all project phases and activities using structured SDLC process including, project initiation, planning, requirements definition and design; execution of development; QA, UAT and market simulation testing; project performance monitoring; manage project change control, problem identification and resolution, and stakeholder communication.
  • Served as liaison between the project’s business stakeholders and cross-functional technology teams.
  • Developed project documents including detailed project plans, work breakdown structures, roles and responsibility matrices, project schedules, risk registers, issues logs, and project status reports.
  • Managed project scope, risk monitoring and mitigation strategies, schedule tracking, budget resource estimates, and issue resolution.
  • Built and maintained project SharePoint site and ensure appropriate documentation and audit ability of project in accordance to PMO procedures and organizational policy.
  • Managed communication plan and ensure timely distribution of project performance and status.

Confidential, Sacramento, CA

Project Manager

Responsibilities:

  • Lead Project Manager of large, complex vendor software upgrade of retail banking teller and sales system which involved 17 retail branches; Upgrade included an extensive software version upgrade and infrastructure enhancements
  • Led year-long project involving the system conversion of a company-wide vendor-based retail banking system.
  • Collaborated with senior management, sales and marketing, and operations teams to define extensive business rules and logic and translated into detailed business requirements.
  • Partnered with vendor project team to guide planning, development, and staged deployment of system deliverables within 17 retail branches.
  • Developed master test approach strategy and detailed requirements for test execution for user and pilot testing.
  • Managed project schedule, risk and issue resolution, change control, and distribution of project performance measurements and status reporting to project stakeholders.
  • Led onsite and virtual project team meetings while serving as liaison between business and technical bank stakeholders and vendor project team.

Confidential, Concord, CA

Project Manager

Responsibilities:

  • Lead Project Manager for implementation of large Fraud customer service workflow management system supporting 40+ representatives within Fraud Detection and Investigation
  • Lead the reporting system platform conversion of over 50 reports supporting multiple lines of business
  • Lead Project Manager for the implementation of Fraud detection system (vendor software) which supported a team of 15+ representatives

Confidential, Pleasanton, CA

Project Manager

Responsibilities:

  • Program/Project Manager for ongoing software enhancements to large, centralized credit card risk detection transaction processing system which processed thousands of transactions per minute in detection of credit card risk
  • Program/Project Manager for ongoing software enhancements to centralized risk detection payment processing system

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