SUMMARY:

• Dynamic, versatile and insightful IT professional effective in leading and supporting project teams in delivering IT solutions aligned with business objectives.

• SDLC Framework
• Program/Project Management
• Vendor/Client Management
• Requirement Elicitation
• Process Engineering
• System Integration
• Standards and Compliance (NERC/CIP, SERC, NIST and SOX)
• Six Sigma Methodology
• Excellent Communications Skills

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Lead Consulting Analyst

• Elicit requirements, functional and technical, via user stories, use cases, stakeholder interviews and/or collaborative team sessions
• Define, draft and implement business and operational processes
• Drive project development using SDLC approaches such as Agile, Waterfall and Phased Delivery
• Define, draft and execute test plans in support of development and delivery processes
• Provide support for implementation and post - implementation activities
• Organize program and activities to align with organizational roadmap
• Develop evaluation method and audit process to assess program strengths and identify areas of opportunity
• Implement and manage program changes
• Provide reporting on program health throughout program lifecycle Notable Achievements
• Delivery and implementation of Model Create, user interface, NASDAQ Q2 2019
• Delivery and implementation of Tactical Assets Allocation (TAA) website, NASDAQ Q1 2019
• Delivery and implementation of Managed Account Website, NASDAQ Q4 2018
• Delivery and implementation of GM Single Sign-on Portal, Connexions Loyalty Q4 2017

Confidential, Richmond, VA

Project Manager/Sr. Business Systems Analyst

• Gathered complex business requirements
• Defined, built and facilitated business cases
• Planned and managed projects and tasks related to project lifecycle to include; scope, schedule, budget, resources, risks, issues and release activities
• Managed and maintained client/vendor relationships as needed
• Elicited functional, technical and system requirements
• Managed and supported operational processes and procedures Notable Achievements
• Delivery and implementation of Cardinal Payroll Accounting System, Q1 2017
• Led reporting conversion initiative and migration to Oracle Business Intelligence, Q1 2017
• Delivery and implementation of Customer Facing Web Portal enhancement with ACH Debit functionality, Q3 2016

Confidential, Richmond, VA

Sr. Business Systems Analyst Consultant, IT Risk Management

• Defined and drafted internal procedures to align the business with NERC/CIP Standards applicable to assets within the bulk power system
• Conducted internal audits of operational procedures using NERC/CIP Standards versus IT Controls to identify risks, gaps and/or opportunities
• Facilitated efforts to remediate IT Controls upon audit findings
• Partnered with process owners to define mitigation procedures to satisfy NERC/CIP Standards
• Ensured traceability of compliance standards throughout operational procedures
• Provided reporting to management and process owners on program health

Confidential, Richmond, VA

Lead Business Systems Analyst Consultant

• Collaborated with Business and Development to clarify requirements and define IT Solutions
• Strategically provided recommendations for system and architectural design, concepts, technologies and enhancements
• Defined, drafted and implemented new processes in alignment with IT Solutions
• Partnered with Quality Assurance to execute test plans/cases to ensure alignment with business objectives

Confidential, Alpharetta, GA

Business Systems Analyst Consultant

• Developed functional and technical requirements specific to wireless billing
• Implemented operational processes to align the business and IT
• Executed test plans/cases to ensure IT Solutions aligned with the business needs
• Supported delivery and implementation of new mediation platform

Confidential, Atlanta, GA

Senior Business Analyst, Mediation (Fraud and Compliance)

• Consulted with business units to identify opportunities and developed strategies for IT Solutions
• Elicited technical and system requirements for the integration of ICOMS and Oracle applications
• Defined, drafted and implemented process/procedure documents to align IT Solutions with business operations
• Built SQL queries used to analyze billing data
• Served as liaison between IT and the business to ensure delivery and success of IT Solutions
• Created visual artifacts to illustrate work/data flow across system
• Defined, drafted and implemented security procedures specific to fraud management and unauthorized use of services
• Managed and maintained user access/profiles within the fraud management application (HP Fair Isaac)
• Supported IT Governance Team to enforce policy/procedures ensuring compliance with industry, state, and federal standards Notable Achievements
• Recipient of Confidential Synergy Award, Q2 2012
• Successful integration of Oracle and ICOMS billing engines for Cox Wireless Services, Q2 2012
• Implemented processes to improve wireless billing run-time efficiency by 50+%, Q1 2012
• Recovery of approximately $2.1M in lost fraud related revenue, Q3 2007