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Lead Consulting Analyst Resume

Richmond, VA


  • Dynamic, versatile and insightful IT professional effective in leading and supporting project teams in delivering IT solutions aligned with business objectives.
  • SDLC Framework
  • Program/Project Management
  • Vendor/Client Management
  • Requirement Elicitation
  • Process Engineering
  • System Integration
  • Standards and Compliance (NERC/CIP, SERC, NIST and SOX)
  • Six Sigma Methodology
  • Excellent Communications Skills


Confidential, Richmond, VA

Lead Consulting Analyst

  • Elicit requirements, functional and technical, via user stories, use cases, stakeholder interviews and/or collaborative team sessions
  • Define, draft and implement business and operational processes
  • Drive project development using SDLC approaches such as Agile, Waterfall and Phased Delivery
  • Define, draft and execute test plans in support of development and delivery processes
  • Provide support for implementation and post - implementation activities
  • Organize program and activities to align with organizational roadmap
  • Develop evaluation method and audit process to assess program strengths and identify areas of opportunity
  • Implement and manage program changes
  • Provide reporting on program health throughout program lifecycle Notable Achievements
  • Delivery and implementation of Model Create, user interface, NASDAQ Q2 2019
  • Delivery and implementation of Tactical Assets Allocation (TAA) website, NASDAQ Q1 2019
  • Delivery and implementation of Managed Account Website, NASDAQ Q4 2018
  • Delivery and implementation of GM Single Sign-on Portal, Connexions Loyalty Q4 2017

Confidential, Richmond, VA

Project Manager/Sr. Business Systems Analyst

  • Gathered complex business requirements
  • Defined, built and facilitated business cases
  • Planned and managed projects and tasks related to project lifecycle to include; scope, schedule, budget, resources, risks, issues and release activities
  • Managed and maintained client/vendor relationships as needed
  • Elicited functional, technical and system requirements
  • Managed and supported operational processes and procedures Notable Achievements
  • Delivery and implementation of Cardinal Payroll Accounting System, Q1 2017
  • Led reporting conversion initiative and migration to Oracle Business Intelligence, Q1 2017
  • Delivery and implementation of Customer Facing Web Portal enhancement with ACH Debit functionality, Q3 2016

Confidential, Richmond, VA

Sr. Business Systems Analyst Consultant, IT Risk Management

  • Defined and drafted internal procedures to align the business with NERC/CIP Standards applicable to assets within the bulk power system
  • Conducted internal audits of operational procedures using NERC/CIP Standards versus IT Controls to identify risks, gaps and/or opportunities
  • Facilitated efforts to remediate IT Controls upon audit findings
  • Partnered with process owners to define mitigation procedures to satisfy NERC/CIP Standards
  • Ensured traceability of compliance standards throughout operational procedures
  • Provided reporting to management and process owners on program health

Confidential, Richmond, VA

Lead Business Systems Analyst Consultant

  • Collaborated with Business and Development to clarify requirements and define IT Solutions
  • Strategically provided recommendations for system and architectural design, concepts, technologies and enhancements
  • Defined, drafted and implemented new processes in alignment with IT Solutions
  • Partnered with Quality Assurance to execute test plans/cases to ensure alignment with business objectives

Confidential, Alpharetta, GA

Business Systems Analyst Consultant

  • Developed functional and technical requirements specific to wireless billing
  • Implemented operational processes to align the business and IT
  • Executed test plans/cases to ensure IT Solutions aligned with the business needs
  • Supported delivery and implementation of new mediation platform

Confidential, Atlanta, GA

Senior Business Analyst, Mediation (Fraud and Compliance)

  • Consulted with business units to identify opportunities and developed strategies for IT Solutions
  • Elicited technical and system requirements for the integration of ICOMS and Oracle applications
  • Defined, drafted and implemented process/procedure documents to align IT Solutions with business operations
  • Built SQL queries used to analyze billing data
  • Served as liaison between IT and the business to ensure delivery and success of IT Solutions
  • Created visual artifacts to illustrate work/data flow across system
  • Defined, drafted and implemented security procedures specific to fraud management and unauthorized use of services
  • Managed and maintained user access/profiles within the fraud management application (HP Fair Isaac)
  • Supported IT Governance Team to enforce policy/procedures ensuring compliance with industry, state, and federal standards Notable Achievements
  • Recipient of Confidential Synergy Award, Q2 2012
  • Successful integration of Oracle and ICOMS billing engines for Cox Wireless Services, Q2 2012
  • Implemented processes to improve wireless billing run-time efficiency by 50+%, Q1 2012
  • Recovery of approximately $2.1M in lost fraud related revenue, Q3 2007

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