SUMMARY:

• Very Experienced Project Manager, Business Leader and Analyst, with and outstanding record of Business Improvement accomplishments, M&A Implementation, Global Distribution & Infrastructure / Networking Implementation and Customer Service
• Deployed Unified Communications solutions
• M&A Integration involving all aspects in the integration. Including, but not limited to IT, Sales, Marketing, Logistics, Operations, Engineering, Processes, Procedures, and Product Integration. Under my leadership, we accomplished in less than 60 days what the PMO office couldn’t complete in 18 months.
• Business Performance Improvement - Using Lean Six Sigma tools and Agile Scrum Methodology, designed and implemented process driven Logistics/Supply Chain Systems, upgrades, developed new processes and training program. $65K invested resulting in $20MM+ savings.
• Routinely achieved 150% of sales quota selling Medicare and Medicaid insurance solutions
• Global Infrastructure Deployments for AT&T. WAN/LAN/Hardware/POS/Software.
• Re Engineered Institutional 100K Sq Ft Pharmacies, including all aspects of processes, procedures, IT Infrastructure, and Rx filling equipment. Typical improvements found 200% improvement in the pharmacies performance.
• Routinely work with clients to design, deliver, and subsequently manage services designed specifically for them.
• Product Management - Using Lean Six Sigma and Agile Scrum skills, Re Engineered product line resulting in bottom and top line improvements exceeding 100% in 12 months.

TECHNICAL SKILLS:

Software: Word, XL, PowerPoint, Outlook, Visio, Project, SharePoint, and custom software packages

PROFESSIONAL EXPERIENCE:

Confidential, Plano, TX

Implementation Project Manager

Responsibilities:

• UCaaS solutions deployment
• Client facing Cloud Based Phone Telecom Systems Implementation Project Manager
• Use Agile and waterfall Project Management methodology
• Managed/Negotiated timelines, budget, inventory, RAID Charts, taskings
• Validated
• Validated connectivity into proper data center for services
• Often manage 6 projects concurrently
• Documented current processes and recommended process changes
• Managed capital budgets deploying physical assets and soft services
• Consulting PMP to other junior Project Managers

Confidential, Irving, TX

Sr. Implementation Project Manager

Responsibilities:

• Using Agile, Waterfall, and Scrum methodologies, deployed highly technical and regulated client purchased services (PBM Plans)
• Managed multiple clients concurrently
• Work with Client, Back Office Administration Teams, IT, and Operations to manage deployment, gather and document requirements, test solutions, and gain customer acceptance
• Chair weekly client meetings to share status from various logs, validate progress, obtain additional information, and close on issues as they arrise
• Full ownership of budget, scope, raid log, risk log, customer acceptance, communicating status to clients, and simply making it happen

Confidential, Plano, TX

Contract M&A Integration Project Manager

Responsibilities:

• Integrate Sales Processes and Procedures between Confidential
• And wholly owned subsidiaries
• Run daily stand up (Agile) meetings on status, tasks, and forecasting
• Developed and deployed full transition plan of customers, systems, processes, procedures, and harmonization of products.
• Studied to obtain dual certifications in Project Management 1/2015 -Current

Lean Six Sigma, Agile Scrum Master

Confidential

Responsibilities:

• Career Volunteer for recently transitioning veterans with civilian training and job searches
• Lead PMP study groups preparing for PMP exam

Confidential, Green Bay, WI

Project/Program Manager, Business Analyst

Responsibilities:

• Using RFI and RFP tools, negotiate services with clients at all levels. This includes the CEO, COO, and CMO. Negotiate data points and services included KPI’s, data flow, deliverables and delivery dates.
• Used Agile and Waterfall methodologies
• P&L Responsibility
• Hire and manage hourly Project Management staff to facilitate gathering information. Staff compensation ranged from $10 - $35 per hour
• Manage client relationships including pricing negotiations and vendor partner charges
• In a matrix environment, Project Manage multinational research projects
• Build and manage corporate business plan involving revenue, costs, target clients, billing and processes
• Managed and trained temporary staff on policies, procedures, and expectations
• Cold call potential clients for business as well as contact existing clients for new projects

Confidential, Green Bay, WI

Director Marketing, Project Manager, Business Analyst

Responsibilities:

• Deploy communications/infrastructure
• Negotiate KPI’s, deliverables and dates with client
• Project Manage infrastructure deployment as needed to meet customers’ requirements
• Hire, train, and manage remote employees to deliver the contracted services. Their compensation ranged from $8 to $11 per hour.
• Take the lead in the design and implementation of customer contact center solutions as they are sold
• In a matrix management environment, Project Manage sales process as well as implementation of the customers’ solution
• When requested, step in as a Sales Resource and provide sales support to clients

Confidential, Green Bay, WI

Responsibilities:

• Project Managed the deployment of programs and tools designed to improve the centers performance as well as individual Agent performance
• Developed and provided individualized training for poor performing reps and generalized training for new reps
• Training on CMS based products improving performance by 100% of those participating

Confidential, Tampa, FL

Project Manager, Business Analyst

Responsibilities:

• Using Project Management and Lean Six Sigma skills, in a matrix management environment, Project Manage the development and implementation of detailed upgrade plans for each facility.
• Infrastructure upgrades including processes/procedures, application software, servers, lan/wan, and Rx infrastructure
• Project plans included details on CAPEX upgrades, inventory management, pricing, distribution, product delivery, IT efforts, costs, and timelines
• Managed delicate relationships between business managers and pharmaceutical staff
• Poll the staff and leadership to document existing processes, then modify those processes to integrate new technologies

Confidential, Tampa, FL

General Manager

Responsibilities:

• Managed 30+ Vendors to provide Confidential installation and maintenance services
• Managed staff of 18
• Managed working inventory and spare parts inventory

Confidential, Tampa, FL

Chief of Staff / Sr Director / Project Manager, Business Analyst

Responsibilities:

• Project Managed Telecom Network Infrastructure around the US.
• Through Direct Reports and Vendors, responsible for the performance of over 250
• Managed Telecom Product Development and Deployment
• Managed Inventory of 4000+ SKU’s in 30 locations value exceeded $50MM
• Responsible for the performance of St. FL LAN/Wan using internal resources and Sprint as the vendor
• Managed Technical Training for staff exceeding 400 Technicians and Engineers
• Managed Technical Subcontractors with budget exceeding $20MM

Confidential, Elmhurst, IL

Director Sales Operations

Responsibilities:

• Managed Sales IT Function
• Managed Technical Subcontractors
• Managed Sales Forecasting
• Managed staff of 3 Inside Sales Reps
• Provided support to Sales for Discounts
• Managed Inventory Refurbishment