We provide IT Staff Augmentation Services!

Project Manager / Analyst Resume

Chicago, IL

WORK EXPERIENCE:

Confidential, Chicago, IL

Project Manager / Analyst

Responsibilities:

  • Provided implementation and ongoing support and for 400 users of new Planview Enterprise One PRM software.
  • Conducted system configuration sessions in preparation for launch
  • Executed communication plan to prepare users for go - live
  • Developed team member program in a self-directed format
  • Developed curriculum and delivered live for onboarding new Project Managers
  • Responsible for post-implementation end-user support and system configuration
  • Provided Project Management services to coordinate the implementation of a telephony lab to facilitate and support the corporate transformation objective.

Confidential, Oak Park, IL

IT Project Manager

Responsibilities:

  • Researched, selected, configured, and provided for cloud-based SaaS CRM system (Vtiger).
  • Implemented multi-user corporate e-mail account (gmail) and document management (Google Docs).
  • Configured VPN for remote access to local network.
  • Executed setup and provided support for social media accounts (Facebook, LinkedIn, Twitter, Blogspot).
  • Provided initial setup,, and assistance in creating and maintaining company website (www.seniorlifeconsulting.com).

Confidential, Mount Prospect, IL

Senior Project Manager

Responsibilities:

  • Orchestrated the new product development and maintenance process for and healthcare products by providing full lifecycle project management, maintaining the highest standards of excellence in execution.
  • Collaborated with project sponsors to refine Project Charters, including key objectives, resources, budgets, risks, and expected durations for each project.
  • Identified project delivery team members and developed project schedules, incorporating the Waterfall SDLC and Stage-Gate process, with key milestones in coordination with the management and staff of each functional area of the project team.
  • Initiated a weekly forum to ensure all team members were well informed and understood what had been accomplished, what was yet to be completed, and to communicate and track any issues, risks, dependencies, or unanticipated changes that required mitigation or escalation.
  • Proactively worked cross-functionally and creatively to resolve issues, mitigate risks, eliminate roadblocks, address bottlenecks, and to ensure timely decisions as questions arose.
  • Maintained and distributed executive dashboards and progress reports with key project status and metrics.
  • Interpreted engineering issues utilizing extensive technical background for communication to the Executive Management Team (EMT).
  • Served as partner and liaison for Sales and Marketing, Engineering, Manufacturing, Quality Assurance, and Regulatory Compliance teams to ensure effective collaboration, coordination of interdependent tasks, and timely delivery of required outputs throughout project execution.
  • Ensured all Confidential -regulated documentation was properly completed, stored, and routed for approvals according to the applicable Standard Operating Procedures (SOPs) and Work Instructions.
  • Initiated and delivered process and documentation improvements, and established standards for implementation within the Office of Project Management (OPM) and across the company.
  • Designed and published expert-quality documentation and delivered for implementation of recommended changes.
  • Developed and executed the strategic and tactical PPM implementation, change management, and communications plans to facilitate scalability, process repeatability, and future growth.
  • Adapted personal methodology to develop and deliver a comprehensive RFP and process for selection of the PPM solution.
  • Executed all aspects and phases of solution implementation (Innotas), including in-depth configuration and administration, and development of and documentation for timekeeping, project planning, resource management, and task estimation with delivery to Executive management and all levels of staff.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

  • Provided Project Management and services for more than 25 business and IT infrastructure projects using the Waterfall SDLC across all internal departments, including ISO 27001, network security vulnerability remediation, Business Continuity and Disaster Recovery (BC/DR), and Confidential product launch.
  • Employed technology solution research methods to identify, select, and initiate implementation of an Enterprise Project Portfolio Management (EPPM) system to support project management standardization, corporate scalability, process repeatability, and future corporate growth.
  • Developed requirement criteria through interviewing stakeholders from each internal business unit, gathering more than 350 User Stories.
  • Produced and sent RFP to potential vendors, and analyzed responses by developing and applying a weighting and scoring methodology to determine the suitability of the tools relative to the requirements.
  • Arranged private scripted vendor demonstrations for the top three solutions to demonstrate each of the requirements met by the vendor’s products, compiling results for reporting to the IT PM/BA team and Executive Management.
  • Provided implementation services for the selected EPPM tool (JIRA, JIRA Agile and JIRA Portfolio).
  • Obtained professional for IT team members involved in software installation, server configuration, system administration, application management, and implementation project management.
  • Used the Agile Scrum methodology to develop and manage the implementation plan.
  • Researched CPQ (Configure, Price, Quote) software solutions for the Sales team, following similar methods used in identification and selection of the EPPM solution.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

  • Captured business objectives and requirements through the discovery process to create a Statement of Work (SoW) outlining project deliverables.
  • Developed wireframes and reviewed with the customer to ensure the user experience would meet expectations before the start of software development.
  • Translated requirements into technical specifications for handoff to the developers.
  • Served as liaison between the customer and the development team, holding regular reviews to ensure the project remained on track and met customer expectations.
  • Provided guidance and mentoring to the technical staff to increase efficiency and to suggest alternative strategies for development challenges.
  • Improved internal processes by developing and delivering presentations to the team on topics such as “Estimating Software Development Projects” and “Focusing on Customer Experience.”
  • Acquired and deployed automated software testing tool (SmartBear TestComplete) for Windows- and web-based applications.

Confidential, Chicago, IL

Technical Production Director

Responsibilities:

  • Ensured excellence in execution of projects according to customer requirements, on time, and within budget, generating more than $1.8M per year in revenue by managing the production team for online webcasting and virtual trade show environments.
  • Delivered customer satisfaction by addressing issues and appropriately mitigating risks as customer liaison.
  • Increased revenue for customers and the company, and increased program attendees’ satisfaction by coordinating with internal creative and engineering staff to produce customized graphics and functionality tailored to each solution.
  • Developed a modified Waterfall process for Project Managers to support a standardized and consistent delivery model to ensure quality while also supporting the flexibility to build unique results for each client’s needs.
  • Created an environment where the professional staff achieved job satisfaction, were encouraged to develop and exercise creativity and innovation, and were regularly recognized for their value and contributions.
  • Developed a strategy that successfully motivated staff to improve and advance professionally by ensuring the availability of appropriate and tools.
  • Improved organizational efficiency through strategic analysis and documentation of current systems and processes and implementation of IT and process-focused solutions.
  • Used technology solution research to identify and implement a SaaS product (Autotask) that increased productivity, improved client service levels, reduced operational costs, reduced errors and processing time, and eliminated non-value added activities. The solution addressed customer and opportunity management (CRM), online customer support, digital environment testing (QA), time tracking, financial reporting and vendor communication, automating 6 functions previously handled manually or not performed at all.
  • Met unique customer requirements through leading custom software integration projects, connecting products from various vendors to the digital environment platform ( Confidential ).
  • Increased scalability and repeatability of work performed across 4 departments with the establishment and documentation of more than a dozen new processes and procedures.

Confidential, Chicago, IL

Senior Principal Systems Engineer

Responsibilities:

  • Improved communication of product requirements company-wide by taking a lead role in the selection and implementation of a Requirements Management tool (Caliber RM).
  • Increased the success of customer installations by researching, selecting and implementing a Network Performance Modeling tool intended to simulate customer network messaging performance between casino slot systems under various configuration scenarios.

Senior Project Manager

Confidential

Responsibilities:

  • Saved the company 244 person days and $100K annually by implementing a Product Portfolio Management (PPM) tool for the Program Management Office (PMO) to capture and manage critical product development milestones and create executive reports.
  • Expanded the use of PPM to capture critical product development estimates and financials following the Stage-Gate process.
  • Designed, published, and delivered targeted classroom and online programs for both the Project and Product Management teams in the use of PPM.

Hire Now