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Program Manager Resume

Hoffman Estates, IL

PROFESSIONAL SUMMARY:

  • I am an accomplished and successful Program Manager/Senior Project Manager.
  • My success comes from my insatiable desire to assimilate the current corporate culture and seize the opportunities to advance the initiatives that are in place to grow revenue, gain efficiencies through process improvements and drive compliance where necessary.
  • I have managed large project teams that have been focused on the of enterprise wide initiatives.
  • My career spans seven different industries and multiple disciplines, making a seamless transition into new industries and cultures.
  • I have managed projects that have not only saved companies up to $1M per year but have also increased revenue by $5M per year.
  • Created, reviewed and analyzed RFP's and based on results made recommendations to Management for technology selections exceeding $5M each
  • Experience working with International business partners on project implementations while at Confidential and Discover
  • Managed large project teams of ten to over fifty project team members in an Agile environment utilizing JIRA and Confluence to manage Epics and User Stories
  • Utilized confluence to manage project delivery plans, documents and project organization
  • Managed teams of personnel from three to fifteen in roles from administrative to Technical personnel to Project Managers

TECHNICAL SKILLS:

  • DocuSign and Adobe Sign
  • Taleo (OTAC)
  • Confidential
  • PeopleSoft 9.0
  • Kronos
  • Microsoft Share Point
  • Clarity
  • HP Quality Center
  • JIRA / Confluence
  • POS systems and printers
  • Oracle ESB (Enterprise Service Bus)
  • Telematics devices
  • Salesforce
  • Oracle Revenue Management and Billing
  • Cloud Computing
  • SaaS
  • Meta - Directory Technologies
  • Microsoft Project
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Visio
  • Windows 10
  • Windows 7
  • Windows 2000
  • Sun Solaris
  • Citrix
  • Microsoft MOM
  • NetIQ
  • SMS
  • Tablets iPad
  • Android
  • IBM
  • Toshiba
  • Dell
  • HP

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estates, IL

Program Manager

Responsibilities:

  • Managing the implementation of the solution for the CCPA which is due to take affect 1/1/2020.
  • Organized product teams to address PI data requirements
  • Inventoried product/application
  • Documented architecture
  • JIRA setup with epics and user story templates have been created
  • Orchestrated on - boarding and knowledge transfer with peers and key stakeholders
  • Managed a Project Manager and her team for the implementation on the amendment to the current law which went into production 10/1/19

Senior Project Manager

Confidential

Responsibilities:

  • Spearheaded full end-to-end test of processes and applications for product pilot launch
  • Managed the efforts from both CDK and SiriusXM to update the processes and code
  • Release planning for the pilot which began the 1st week of August
  • Oversaw next generation API platform leading up to NADA conference
  • Utilized Confluence to manage multiple team delivery plans in preparation for NADA
  • Team responsible for writing the UI for Fortellis
  • Team responsible for the development of the programming
  • Guided creation of prescriptive models to enhance future credibility of sales leads

Confidential, Chicago, IL

Enterprise Project Manager

Responsibilities:

  • Managed, utilizing a mixed Waterfall/Agile methodology, the implementation of the new process of obtaining via tablets the electronic signatures on all contracts. Contracts are then automatically sent electronically to an Oracle CEC storage environment. The implementation encompasses all 750 retail stores in our footprint.
  • Managed, utilizing Agile methodology, the implementation of the replacement of the infrastructure and application that supports the automated credit decisions for all customer purchases.
  • Managed the process of choosing the Vendors for the Digital Contract E2E solution and the Credit Decisioning projects. Vendor selection included the development of an MSA, Implementation SOW and Managed Services SOW.
  • Managing the implementation of the E2E solution inclusive of management of internal and external resources, project timeline, budget, etc.

HR Systems Project Manager

Confidential

Responsibilities:

  • Managed the Taleo (OTAC) application version upgrades, the upgrade of the Taleo on-boarding module and the implementation of the new Employee Referral Application. I was also responsible for day to day support of the Confidential (Learning Management System) application and backup support for the Taleo application.
  • Successfully implemented a referral application from RolePoint which interfaces with Taleo for Employees to complete their referrals for Candidates in their networks.
  • Managing the upgrade to the most recent version of the application cloud setup, inclusive of resource and project schedule management and status reporting.
  • Managing the implementation of SSO for Meridian’s Confidential Cloud application implementation for Associates and Contractors.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

  • Managed the software implementations for a subset of the Asset Servicing Program.
  • Managed the Sunset of the DBR (Depository Balancing and Reporting) application.
  • Managed the Sunset of the TIA (Trust information and Accounting System) application.

Confidential, Chicago, IL

Project Manager

Responsibilities:

  • Managed the implementation at their International Hotels.
  • Managed the implementation at their U.S. Based Hotels.

Confidential, Addison, IL

Project Manager

Responsibilities:

  • Managed, utilizing Agile methodology, the implementation of several updates to various Corporate customer facing Web Site applications.
  • Managed, utilizing Waterfall methodology, the implementation of updates to the application supporting Sales Peoples Commissions.

Confidential, Riverwoods, IL

Senior Project Manager

Responsibilities:

  • Managed cross functional teams to deliver application development and infrastructure projects in a Waterfall/SDLC environment
  • Managed various onsite and offsite teams (including offshore resources) to deliver an application which replaced a manual billing system
  • Responsible for data migration, customer service setup and reporting for the transfer of PeopleSoft from Morgan Stanley to Discover Financial and the Kronos application
  • Managed the full life cycle of the implementation and enhancement of the in house written SQL application, from initiation to implementation including requirements gathering and testing. There were 3 consecutive bi-annual deployments.
  • Responsible for the full life cycle of the application deployment including RPF analysis, vendor selection, requirements gathering, etc.

Confidential, Downers Grove, IL

Manager Technology Implementations

Responsibilities:

  • Managed the upgrade of the current workflow application to fulfil the business requirements while managing the Data Migration team, Project Managers and Administrative staff
  • Management of 3 teams
  • Team of Data Migration specialists (Manager and team member)
  • Team of Project Managers (6 PMs)
  • Team of Administrative staff (4 individuals)

Project Manager

Confidential

Responsibilities:

  • Improved the processes introduced with the implementation of a new work flow application and delivered Confidential ’s technology solutions (.NET based) to meet customer expectations
  • Managed and implemented a workflow application to enhance the processes for delivering technology solutions based on current implementation procedures
  • Managed customer expectations to deliver flawless technology implementations of Confidential ’s proprietary application (Written in .NET)

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