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Program Manager Resume

SUMMARY:

  • Specializing in IT infrastructure and application development projects
  • An established IT Project Manager and Program Manager with proven experience ensuring the highest levels of efficiency and performance across large and small Information Technology organizations.
  • Leverages a technical background in IT infrastructure and enterprise software development with a demonstrated business acumen to integrate technology in an ITSM environment.
  • Industry experience includes retail logistics, energy, federal and local government, healthcare, manufacturing, wholesale foods plus various retail following a large M&A.

CORE COMPETENCIES:

  • IT Project, Program Management
  • IT Service Delivery, Service Transition
  • Customer Relationship Management
  • Professional Service Management
  • PMO and PMO Tools
  • IT Infrastructure, SDLC
  • Agile, PMBOK Waterfall, Scrum
  • Incident, Problem, Change Management
  • Leadership / Management
  • Data Center, Server, Storage
  • MS Project, MS Office
  • IT Facility, Low Voltage Cabling
  • PMP, ITIL V3 ITSM, CSM Certified
  • Windows Server, Active Directory
  • Network, Structured Cabling

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Managed the program consisting of two Project Managers and six Network Engineers.
  • The objective of the program was to upgrade IT network infrastructure at thirty - two distribution centers ranging from one million square feet to 150,000 square feet. We upgraded WAN circuits, cabling, routers, switches, and cabinets with very little interference with distribution center operations.
  • The program had a budget of $19M.
  • Shortened contract development time
  • Developed stage-gate processes
  • Improved expense tracking
  • Significantly reduced contracts per site
  • Significantly shortened execution time per site
  • Replaced schedule with one based

Confidential

Sr. Project Manager

Responsibilities:

  • Manage IT infrastructure projects at this nationwide retail, lodging, and restaurant company following a recent
  • Manage the Active Directory consolidation project following the acquisition of Confidential ’s.
  • Manage the consolidation of two Exchange domains and move to cloud based Office 365.
  • Consolidate two instant messaging and meetings platforms onto one cloud-based WebEx and WebEx Teams.
  • Mitigate security issues exposed by Windows 2003 servers.
  • The options were to migrate the application or place the 2003 servers on a protected network.
  • Consolidate only one service management platform, SCSM.

Confidential, Knoxville TN

Infrastructure Manager

Responsibilities:

  • Manage a team of two Network Engineers and seven Windows Server and Linux System Engineers to build 200+ servers for multiple projects managed by other Project Managers.
  • We automated much of the VM build process.
  • Participated in change and capacity management.
  • Lead the planning and execution of a project that will upgrade 1400 servers from Windows .

Confidential, Roanoke VA

Sr. Project Manager

Responsibilities:

  • Managed the build-out of IT infrastructure (server, storage, network, voice, cctv) for two new distribution centers of 500,000 square feet each.
  • One in the mid-south and the other near the gulf coast. Each distribution center has an IT project budget of $3M and 20 team members.
  • This was a PMO type environment and I managed the entire project, risk, scope, schedule, budget, issue, and stake holder management.

Confidential, Knoxville TN

Sr. Project Manager

Responsibilities:

  • Managed the three-month project that upgraded 30 network circuits to new technology.
  • The circuits are part of Confidential ’s data network infrastructure at facilities across the U.S. Project team included 20 telecom vendors and 18 technical employees.
  • The project managed the entire process from circuit selection through installation, configuration, acceptance and turn-up.

Confidential, Knoxville and Chattanooga, TN

Sr. Project Manager

Responsibilities:

  • Managed the enterprise data warehouse (EDW) project for the finance and supply chain groups.
  • We used a third-party corporation from India to provide onsite technical personnel.
  • Other projects included business analytics and data modeling tools and services.
  • I Functioned as a member of the PMO using standard PM tools and reports including MS Project, Primavera, and SharePoint.
  • This PMO practiced a waterfall approach but they were transitioning to SCRUM. Managed all major components of the projects including Scope and Risk management, Budget, Schedule, and Communications.
  • Project size ranged from 7 to 15 team members with budgets up to $500K.

Confidential, Oak Ridge, TN

Project Manager

Responsibilities:

  • Managed the delivery of IT services to Confidential customers in the U.S. using PMO tools and ITIL/ITSM best practices including Change Management, Incident and Problem Management, and others.
  • Many of the solutions were based on a shared services model. Managed projects through all phases of the project life cycle using all knowledge areas with a focus on management of scope, budget, schedule, and quality.
  • I practiced an Agile approach to project management with emphasis on adaptability and rapid response to changing requirements and environment.
  • These IT services included IT infrastructure (systems, network, VOIP, data center), software development, PC support, service desk, and management of third-party products and services.
  • This was a demanding position requiring frequent review of business goals and contract deliverables plus adapting to changing priorities and customer environment variables. Managed project with up to 21 team members and a budget of $8M. I was responsible for program P&L.

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