SUMMARY:

• Specializing in IT infrastructure and application development projects
• An established IT Project Manager and Program Manager with proven experience ensuring the highest levels of efficiency and performance across large and small Information Technology organizations.
• Leverages a technical background in IT infrastructure and enterprise software development with a demonstrated business acumen to integrate technology in an ITSM environment.
• Industry experience includes retail logistics, energy, federal and local government, healthcare, manufacturing, wholesale foods plus various retail following a large M&A.

CORE COMPETENCIES:

• IT Project, Program Management
• IT Service Delivery, Service Transition
• Customer Relationship Management
• Professional Service Management
• PMO and PMO Tools
• IT Infrastructure, SDLC
• Agile, PMBOK Waterfall, Scrum
• Incident, Problem, Change Management
• Leadership / Management
• Data Center, Server, Storage
• MS Project, MS Office
• IT Facility, Low Voltage Cabling
• PMP, ITIL V3 ITSM, CSM Certified
• Windows Server, Active Directory
• Network, Structured Cabling

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Managed the program consisting of two Project Managers and six Network Engineers.
• The objective of the program was to upgrade IT network infrastructure at thirty - two distribution centers ranging from one million square feet to 150,000 square feet. We upgraded WAN circuits, cabling, routers, switches, and cabinets with very little interference with distribution center operations.
• The program had a budget of $19M.
• Shortened contract development time
• Developed stage-gate processes
• Improved expense tracking
• Significantly reduced contracts per site
• Significantly shortened execution time per site
• Replaced schedule with one based

Confidential

Sr. Project Manager

Responsibilities:

• Manage IT infrastructure projects at this nationwide retail, lodging, and restaurant company following a recent
• Manage the Active Directory consolidation project following the acquisition of Confidential ’s.
• Manage the consolidation of two Exchange domains and move to cloud based Office 365.
• Consolidate two instant messaging and meetings platforms onto one cloud-based WebEx and WebEx Teams.
• Mitigate security issues exposed by Windows 2003 servers.
• The options were to migrate the application or place the 2003 servers on a protected network.
• Consolidate only one service management platform, SCSM.

Confidential, Knoxville TN

Infrastructure Manager

Responsibilities:

• Manage a team of two Network Engineers and seven Windows Server and Linux System Engineers to build 200+ servers for multiple projects managed by other Project Managers.
• We automated much of the VM build process.
• Participated in change and capacity management.
• Lead the planning and execution of a project that will upgrade 1400 servers from Windows .

Confidential, Roanoke VA

Sr. Project Manager

Responsibilities:

• Managed the build-out of IT infrastructure (server, storage, network, voice, cctv) for two new distribution centers of 500,000 square feet each.
• One in the mid-south and the other near the gulf coast. Each distribution center has an IT project budget of $3M and 20 team members.
• This was a PMO type environment and I managed the entire project, risk, scope, schedule, budget, issue, and stake holder management.

Confidential, Knoxville TN

Sr. Project Manager

Responsibilities:

• Managed the three-month project that upgraded 30 network circuits to new technology.
• The circuits are part of Confidential ’s data network infrastructure at facilities across the U.S. Project team included 20 telecom vendors and 18 technical employees.
• The project managed the entire process from circuit selection through installation, configuration, acceptance and turn-up.

Confidential, Knoxville and Chattanooga, TN

Sr. Project Manager

Responsibilities:

• Managed the enterprise data warehouse (EDW) project for the finance and supply chain groups.
• We used a third-party corporation from India to provide onsite technical personnel.
• Other projects included business analytics and data modeling tools and services.
• I Functioned as a member of the PMO using standard PM tools and reports including MS Project, Primavera, and SharePoint.
• This PMO practiced a waterfall approach but they were transitioning to SCRUM. Managed all major components of the projects including Scope and Risk management, Budget, Schedule, and Communications.
• Project size ranged from 7 to 15 team members with budgets up to $500K.

Confidential, Oak Ridge, TN

Project Manager

Responsibilities:

• Managed the delivery of IT services to Confidential customers in the U.S. using PMO tools and ITIL/ITSM best practices including Change Management, Incident and Problem Management, and others.
• Many of the solutions were based on a shared services model. Managed projects through all phases of the project life cycle using all knowledge areas with a focus on management of scope, budget, schedule, and quality.
• I practiced an Agile approach to project management with emphasis on adaptability and rapid response to changing requirements and environment.
• These IT services included IT infrastructure (systems, network, VOIP, data center), software development, PC support, service desk, and management of third-party products and services.
• This was a demanding position requiring frequent review of business goals and contract deliverables plus adapting to changing priorities and customer environment variables. Managed project with up to 21 team members and a budget of $8M. I was responsible for program P&L.