SUMMARY:

• Highly ambitious and dedicated Release Manager, Change Manager, and Senior IT Project Manager with 15 years of experience in Technology Management, committed to providing support and budget for major and minor projects scaling from 50K to 78 M in a timely and resourceful manner.
• Established reputation for accuracy, confidentiality, dependability, and efficiency.
• Exceptional ability to lead the department and project managers to higher levels of project compliance.
• Excellent at Managing and maintaining overall quality project delivery and leads the creation, planning, and execution of quality initiatives.
• Managing drives quality topics within the department, providing direction to project teams and practitioners, as well as report to senior management on progress.
• Successful track record handling complicated assignments and situations with poise and tact.
• Distinguished administrative, management with organizational skills, and key decision makers.
• Willingness to face challenges, solve problems, and motivate others.

CAREER EXPERIENCE:

SR PROJECT MANAGER/ DATA GOVERANCE

Confidential, Charlotte, NC

Responsibilities:

• Manage receiving data from sources for the Spectrum Enterprise Data Lake (Source, Map, Conformance, Testing, and Deploy)
• Manage data projects being collected for Hadoop, Teredata, Virtualization systems with daily checkpoint meetings being managed
• Work with Data Infrastructure and Data Administration teams for software and hardware executions
• Communication with end users on any/all maintenance upgrades, enhancements, or reporting delays
• Reporting weekly status, team forecasting, and budget tracking on the data lifecycle for the SORs (Waterfall, Aggressive Waterfall, Hybrid Agile, and Agile)
• Clarity and JIRA reporting on levels of Risks, Issues, and Decisions being managed for the SORs
• Work with Enterprise development test teams to define secure test environments for all applications involved in end - to-end testing

SR PROJECT MANAGER/ DATA GOVERANCE

Confidential, Charlotte, NC

Responsibilities:

• Manage receiving data from over 80 System of Records (SOR) with 32 new SORs in a consistent format for Wholesale Business Data Solutions on a central platform and common framework (Source, Map, Conformance, Testing, and Deploy)
• Confidential new LOBs integration within Confidential iHub data system within 5 releases supporting distinct regions (e.g.; InfoLease, LoanIQ, MIDAS, CHOICE, RAILS, REALM, Securities Broadridge, etc.)
• Act as the liaison between SOR and Financial Crimes team to manage requirements, schedule and financials.
• Engage with SOR partners to source data into iHub and provide wholesale data for risk and regulatory reportinCareer Experience, continued…
• Distinguish the overall flow of data in solution for iHub group that is a platform for delivering current, conformed and consolidated data to downstream systems
• Manage on focusing on sharing common data across Line of Business (LOB) with supplying best practices guidelines for data consumption along with status reporting
• Evaluate data issue analysis as a centralized knowledge pool to help manage changed and leverage defects
• Administrative owner of the status for any/all new SORs, Changes requests, defects being scheduled and approvals within the application tool JIRA
• Reporting and publishing weekly status for project with the application tool Confluence before a senior forum
• Proficient with computer software products and technology tools for the TPM including: Microsoft Office (Excel, Word, Power Point, Project), Microsoft SharePoint, Visio, STAMP, and Adobe Illustrator

SR PROJECT MANAGER/ PMO MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Perform complex aspects of Project Quality Assurance supporting for Senior Project Control Specialist, PMs, PMO Leads, and Project Directors on efforts of verifying size, cost, and complexity in reviewing projects ranging from 5M to 58M budget to endure quality deliverables and adherence to the defined delivery method. (Application, Infrastructure, and Telecom projects)
• Provide upfront consultation to PMs upon project initiation to ensure that the PM and project team members understands common processes and expectations, and has carefully considered these processes as part of project planning activity, risk, gaps, defects, testing environments for successful implementations.
• Evaluate with leading/directing projects reviews meetings throughout the project(s) lifecycle to ensure that the entry/exit criteria are being met, appropriate deliverables are being prepared during project execution, and processes are being followed
• Monitoring compliance: (ex. Review Master Project Plan, Identify New and In-flight Projects, Build Project Review Population, Distribute Projects among PPQA Team, Schedule PPQA Reviews, and Execute Review)
• Ensure Peer/SME and Sponsors reviews to validate quality of produced deliverables
• Participate in creation of new processes and procedures as needed by the IT PMO along with updating applications, templates, matrix, Clarity tool and SharePoint
• Communicate/consult Project Managers in new PPQA processes and procedures of following the methodology and creating compliant deliverables during the project lifecycle. (Accenture, Waterfall, Aggressive Waterfall, Hybrid Agile, and Agile)

SR PRODUCT MANAGER/ UAT LEAD MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Manage the progress of test efforts from end to end, gaps, or deficiencies to contribute to the Implementation effort of the project.
• Managing projects using the Waterfall and Agile Development methodology
• Managed projects on regulatory reporting by focusing data integrity and quality within the MDM (Master Data Management). The reports within BI Portal (Business Intelligence).
• Orchestration and Planning Activities: Include environment needs, entry criteria, exit criteria, project specific defect criteria, quality plan, UAT business training, UAT reporting and management or UAT process
• Partnership with all levels of program key partners: Developers, QA Lead, Implementation Lead, Project Manager, Product Manager, Product Analyst, and UAT Business Partners
• Develop UAT management plans, templates, and workbooks based on awareness of the details of user acceptance testing and Implementation
• Building communication plans in partnership with corporate to support business unit initiatives
• Responsible for planning and executing of business readiness plan that include UAT, Marketing, Training, Service Level agreements, Change management, Decommission planning for sponsored initiatives
• Product management of the product artifacts within iterations into developments for Implantations sprints
• Pilot support and management of the product Implementation artifacts

PROJECT MANAGER/ CHANGE MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Work with application owners to build a knowledge base that will aid first level environment support capability
• Business Continuity application (ex. Planning software, mass notification tools, Incident management software)
• Collaborates and networks with others to fully understand project(s) scope, stakeholders, and change impact associated to the organization
• Developing change management plans based on awareness of the details of change and the groups impacted
• Continuity Risk Management throughout the integration merge of Merrill Lynch and Confidential
• Work closely with the Business Process Leads and QA with prioritization on development, testing goal activities, priorities, building, delivering the applications/ tools into production.
• Manage the release cycles for the Business Continuity Tools enhancement requests and maintenance activities
• Consults with business partners to clarify and define complex projects with 3.7 million budget enhancement requirements, forecasts on budgets and business cases, including statements of work
• Create and deliver presentations on program or project goals and plans, including progress reports
• Managed projects within Clarity, PCM, and PPRT application in keeping track of the forecasts/budgeting, allocating resources, and the managing of the project's SDLC documentations.
• Follow an analytical release management process to setup and maintain Change Control Board Intake process
• Develop and implements program and project level processes, procedures and performance metrics for Portfolio review forums
• Scheduling and hosting collaboration meetings with BITM Tools SMEs, Technology partners and Vendors to manage Change activity, including UAT activities
• Support and design the Intake Process SharePoint site and InfoPath
• Manage multiple priorities and create a sense of urgency in a fast-paced, dynamic environment

PRODUCT MANAGER/ CHANGE MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Support and direct project teams in integrating change management activities into their project plans and provides direct support and coaching to employees and management as they work through transition
• Built communication plans
• Managed the programs with Confidential projects that aligned with generated the employees REP ID data to generate into the MDM for reporting.
• Reporting to Portfolio Management, acts as lead assessor, regularly assesses projects for compliance, supervising the projects closure of non-compliances via the creation and management of assessment plans
• Possesses a solid understanding of SDLC and Quality Assurance concepts, metrics analysis, methodologies, budgeting with Clarity and documentation standards
• Assist in enforcing quality assurance group policies and standards and governance strategy to ensure product quality standards and testing processes execution throughout the SDLC.
• Product management with all levels of program resources on major projects on a scale of 1.2 to 3.2 million budgets (developers, test analysts, business SME’s and outside vendors).
• In partnerships with projects managers and PMO, prepares projects for project tollgates, ensuring deadlines are managed /obligations tracked to closure, review project artifacts to check compliance with defined processes.
• Establish communication channels to senior management, plans, creates and delivers communication activities to build awareness and keep senior management up-to-date regarding status, changes, compliance progress and quality metrics.
• Identify department wide process improvements opportunities and devise measurement to implement within a Release Calendar
• Provide periodic tracking/ portfolio summaries to Release and Delivery Management, escalating quality topics and issues as needed, along with recommendations for improvement.
• Administrator and designer support for SharePoint sites within the TIAA Direct Bank

IT PROJECT MANAGER

Confidential, Charlotte, NC

Responsibilities:

• Performed project management responsibilities relating to implementation, upgrades, conversion, and recovery through the project life cycle
• Managed project merger of Wachovia Bank OLM with Confidential
• Managed OT Accelerated Conversion merger integration on the application software with Well Fargo
• Managed Command Center data merger within the MDM for each coastal sites
• Ensured PMO artifacts are completed relative to the phase, (e.g., Test Strategy, Test Plans, Test Cases, Test Scenarios)
• Identified gaps, issues, risks, and action items managed to resolution in the technology environment.
• Ensured the project plan tasks were completed, allocate resources, budget, and the managing of the project's SDLC documentations were managed with Planview and STAMP
• Ensure artifacts standards are implemented & communicated to the team
• Maintain Project Schedule within the defined Project Plans
• Facilitated project meetings, tracked timelines, and ensured deliverables are met
• Administrator and designer support for SharePoint site within the department
• Perform Change technology on large and small projects
• On-Site Support monitoring
• Responsible for setting up new applications for new employees and clients using Lotus Notes.
• Responsible for new application downloads and upgrades including testing and test scripts

TECHNOLOGY CHANGE CONSULTANT

Confidential, Charlotte, NC

Responsibilities:

• Responsible for complex projects and small moves which consist of phones, workstations, monitors, printers, and faxes
• Managed the Intake and Impact Assessments throughout the C3TS Fleet Bank merger with Confidential
• Developing change management plans based on awareness of the details of change and the groups impacted
• Managed the projects with Confidential SSP (Standard Software Process)
• Meeting with clients to review site surveys before engaging all parties within the project
• Acting as liaison between business unit and software/hardware developers and vendors
• System monitoring for the trading floor…(break/fix for printers, desktops, laptops, etc.)
• Create effective forums for cross team communications with LDRPS for business continuity and disaster recovery for the trading floors. Reviewed recovery strategies, document, and manage resolutions
• Imagining laptops, desktops, blackberries, and printers

TECHN PROJECT ANALYST

Confidential

Responsibilities:

• Provide implementation, coordination, consulting, and procurement for PC/LAN, using Lotus Notes, voice and data telecommunications to meet the needs of the business partners
• Keep a clear planned vs. actual report, track any deviations, and identify critical path using Six Sigma tools
• Implement Move, Add, & Changes (MAC) and Project Management in the most effective, timely, and low risk manner possible with LDRPS navigator plan in place for disaster recovery
• Participate in higher management and DCS&S related meetings, forums and communication information to DNS, SDMs, and LOBs
• Provide financial consulting and support to the business partner for questions involving desktop, voice data
• Resolved complex problems and transactions
• Perform complex project management on business and technical matters along with resolving transactions
• On-Site support monitoring for Associate Banking and Customer Service and Support Call Centers
• Installed database administration, locating test data, executing test scripts, testing defects on pilots
• Monthly enhancement code drops in multiple phases of each call center/department with application recovery and business continuity (Recovery Strategies and Solutions)
• Troubleshoot Microsoft NT/ Office & 2000 in the LAN/ WAN, OS/2, Lotus Notes, and DB platform
• Third level support for Voice Response Units (VRU’s) and client/server applications (monitored recordings, testing /troubleshoot new applications at stations, collected/monitored data from servers, mailed tapping from server room sites