SUMMARY:

Project management professional, offering 15+ years of IT experience with focus in retail services, pre - paid financial industry, development and infrastructure projects. Thrives in environments ranging from start-up to large corporations. Develops credible project plans that meet business objectives and deliver a return on investment. Implementations range from a single facility to enterprise wide solutions with budgets $60m+. Forming solid relationships and having a high level of integrity are the core values that lead to the success of delivering my projects on time and on budget. Responsive, organized, persuasive, resilient, perceptive, methodical, realistic, self-directed and results oriented.

CORE COMPETENCIES:

• Full Stack Project Management
• Release Management
• Test Team Management
• Waterfall, Agile and Hybrid methodologies
• Mergers & Acquisition Program Management
• Multi-year strategic road map planning
• Organizational development intervention techniques in order to improve process
• Product Documentation and Training
• Cost & Financial Analysis & Metrics
• Budgeting and Forecasting
• Vendor Management
• Data-Driven Decision-Making
• Open and Collaborative Communication
• Large scale end to end implementations

PROFESSIONAL EXPERIENCE:

Confidential, Dublin, California

Infrastructure Project Manager

Responsibilities:

• Led multiple concurrent Infrastructure projects bundled into a Data Technology platform refresh.
• Provided end to end project management for MicroStrategy hardware and software upgrade.
• Led POC analysis and planning for Cloudera Hadoop Cluster on Azure.

Confidential, Pleasanton, California

Senior I.T. Project Manager

Responsibilities:

• Played instrumental role in managing technology projects ranging from upgrading store network (1700 stores), upgrading store wireless network (1700 stores), uplift payment platforms to support Europay Master Card Visa (EMV), Deli/food service kiosk, Update Point of Sale (POS) to Toshiba ACE, Electronic Benefit Transfer (EBT), retail web portal, email mail management software, Customer Relationship Management (CRM) system.
• Formed solid relationships with executives, sponsors, and projects stakeholders. Delivered project progress status updates and reports. Provided project dashboard for real-time updates.
• Determined timelines and resources; outlined risk management plans to proactively identify and mitigate development and deployment risks.
• Partnered with a large cross-functional team of designers, business analysts, developers, testers and others to develop/execute against project schedule and release plans.
• Managed vendor relationships and contracts.
• Consulted with business users and vendors to identify key requirements; quickly build report with all levels of management and significantly improved relationship between IT and business.
• Provided leadership to project teams, business, and vendors. Extensively worked with people on business as well as technical sides. Comfortable in communicating with cross functional teams.
• Directed and managed project development from beginning to end efforts included orchestrating project planning, testing plans, and implementation planning.
• Proactively managed changes in project scope, identify potential risk and devise contingency plans. Supervised project teams including, business analysts, programmers, testers, and other internal staff.
• Managed project financials and communicated clearly and concisely, at all levels, both internally and externally.
• Ensured products were ready for implementation into production environment. Streamlined implementation proceeds smoothly and in an organized manner.

Confidential, Pleasanton, California

Senior I.T. Project Manager

Responsibilities:

• Working directly with CFO as the primary business stakeholder managed implementation for a new Closed Loop gift card processing platform from inception to support turn-over. Worked extensively with the first customer to onboard 1800 retail sites in the US and Canada.
• Served as a key contributor & SME in the establishment of the Closed Loop gift card processing Program.
• As a program expert work with external customers to manage roadmap for all bug fixes and enhancements on our Closed Loop gift card processing platform.
• Managed enterprise wide retail rollouts (2200 plus locations) including transportation, consolidation, delivery and installation of store fixtures, gift cards and telecom handsets.
• Managed Distribution Partner custom onboarding’s.
• Collaboratively work with Scrum Masters to successfully deploy projects.
• Own, prioritize, and maintain the Product Backlog, including definition of epics, user stories and acceptance criteria.
• Collaborate with a cross-functional team of designers, business analysts, developers, testers and others to develop/ execute against Product Roadmaps and Release Plans.
• Performed project planning, project deliverables using iterations and sprints Obtained and evaluated the input of team, infrastructure, business owner, stakeholders and contractors to identify and resolve potential project delays, scope changes or discrepancies. Used JIRA tool for defect management and proactively controlled quality for releases.
• Facilitated prioritizing user stories in collaboration with the scrum product owner and prepare the scrum artifacts with stakeholders to finalize scope for every sprint/iteration.

Confidential, Pleasanton, California

Senior I.T. Project Manager

Responsibilities:

• Engaged in multiple roles to establish and maintain a release process from the ground up for all code deploying to all back -of -store applications.
• Created all necessary documentation for stakeholders which brought the number of deployments to 1800 stores handled by Packaging and Distribution from 53 down to 4 per year.
• Managed concurrent hardware and software projects end-to-end including playing various project team roles such as Project Manager, Implementation Manager, Business Analyst and Test Manager.
• Key contributor in the establishment of a new portfolio focused on reporting and communicating a bird’s eye view of all potential and active projects to key business executives.
• Received the 2009 CIO award for managing a project (designed to increase sales and communicate Confidential ’s new low prices to consumers within an extremely tight timeline.

Confidential, San Francisco,, California

Lead Software Engineer, Quality

Responsibilities:

• Managed project to integrate a stand-alone Supply Chain Mgmt. application to Confidential ’s application platform, which included a data migration, creation of an adapter for data transfer and Single Sign On.
• Managed end to end implementations for multiple large healthcare organizations.
• Hired, trained and mentored an offshore development and QA team of 21 ahead of schedule and within 7 months.
• Led quality assurance processes for seven major releases in four years, supporting the growth of a customer base starting at under 5 that developed to over 150.
• Performed project planning, monitored and controlled task assignments for multiple concurrent projects using a resource pool, facilitated and created project communications across multiple teams, stakeholders, and levels within the organization.
• Created a test case framework for all aspects of testing a multi-tier mobile enterprise application. Testing methods included black box, grey box, compatibility, load, regression, performance, integration, and system testing.
• Managed version control processes including the maintenance of QA environments and the creation and deployment of patches.
• Managed the triage of bugs throughout the software development lifecycle until GA.
• Provided on-site and remote customer support for five beta deployments.
• Handled all customer escalations and involved all necessary stakeholders to ensure customer satisfaction for over 150 customers.
• Created release documentation including Installation Guides, System Administration Guides, and Release Notes.
• Trained and mentored new off shore QA analysts, on shore documentation staff and business analysts.