Program Manager Resume

SUMMARY:

Results driven professional with over 10 years of experience, specializing in program management, strategic planning and stakeholder management. Expert in managing large cross functional teams and proactively identifying & mitigating risks. Extensive experience in implementing high complexity projects across various domains, including application development, infrastructure, marketing and finance. Expert in budget management and executive reporting.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

Led a team of 15 Product Managers during Confidential ’s transition to Salesforce platform
Worked with IT design and development teams to setup AWS environment for all workstreams
Used Agile methodology. Acted as scrum master
Implemented cloud automation strategy for enterprise applications
Owned Process, Metrics and Tools portfolio and drove continuous organizational improvement
Established processes for risk management, issue tracking and executive reporting
Built JIRA dashboards for risk, issues and change management
Reported into VP of Product Management
Managed the staggered rollout and end - user- plans when Salesforce was released globally to all Confidential offices

Confidential

Technical Program Manager

Responsibilities:

Created program structure, execution and communication plans for all the 12 core services group within Cisco
Drove alignment, consistency, and optimization of these services through annual and ongoing planning, process governance, and employee and client engagement
Established processes for risk management, issue tracking and executive reporting

Confidential

Technical Program Manager - Technology Business Operations

Responsibilities:

Managed a team of 4 Project managers in Confidential ’s Infrastructure group
Rolled out new Confidential server-side user session management and message queue management
Rolled out new implementation of Confidential server-side user session management and message queue management
Conducted design reviews across multiple verticals. Obtained agreements and built plans which spanned activities across most Confidential engineering teams
Prioritized projects and resource allocation in accordance with business goals
Managed Confidential Infrastructure replatforming initiatives to drive higher availability and performance of the website

Senior Program Manager

Confidential

Responsibilities:

Led a team of 6 Project Managers to manage Confidential Marketing initiatives for higher consumer velocity and engagement
Managed relationships with creative agencies and their execution teams in camp Confidential n initiation, development, execution and ROI analysis
Managed monthly and quarterly reporting of all portfolio projects and budgets to the entire marketing team and executive management
Worked with several IT teams and reported status & financials to the executives

Confidential

Program Manager

Responsibilities:

Managed a $20 million multi-year application rebuild of a key enterprise product
Led a team of 20+ resources, including on-site and off-site resources
Aligned product plan, budget, and resource planning to program goals and designed team structure to maximize efficiency and quality

Program Manager

Confidential

Responsibilities:

Managed a team of 20+ Confidential Designers and Engineers for the planning and execution of Confidential ’s digital marketing camp Confidential ns across North America
Worked with Johnnie Walker, Smirnoff and Guinness Brand Management teams in North America to drive multi-million dollar camp Confidential ns resulting in % increase in online traffic
Managed end-to-end delivery of multiple projects, worth more than $15 million
Established and led a team of 5 designers and 20 engineers through several projects

Manager

Confidential

Responsibilities:

Analyzed cost savings by integrating several Confidential & Confidential legacy systems using SOA technology
Managed integration of many legacy systems with estimated worth of more than $100 million
Worked closely with senior leadership to identify, manage and resolve design issues

Engineering Manager

Confidential

Responsibilities:

Managed a team of 8- 10 software engineers working various Confidential stores projects
Design and code reviews of libraries written in Java and SQL
Introduced new features to more than 10 million Confidential Stores resulting in 20% increase in stores revenue

Confidential

Senior Software Engineer

Responsibilities:

Coded in Java, C++ and SQL
Developed new bundled products that generated additional sales of $600K every quarter
Led teams of 4-5 engineers to implement reports and eGain Live solution

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