Program Manager Resume
SUMMARY:
Results driven professional with over 10 years of experience, specializing in program management, strategic planning and stakeholder management. Expert in managing large cross functional teams and proactively identifying & mitigating risks. Extensive experience in implementing high complexity projects across various domains, including application development, infrastructure, marketing and finance. Expert in budget management and executive reporting.
PROFESSIONAL EXPERIENCE:
Confidential
Program Manager
Responsibilities:
- Led a team of 15 Product Managers during Confidential ’s transition to Salesforce platform
- Worked with IT design and development teams to setup AWS environment for all workstreams
- Used Agile methodology. Acted as scrum master
- Implemented cloud automation strategy for enterprise applications
- Owned Process, Metrics and Tools portfolio and drove continuous organizational improvement
- Established processes for risk management, issue tracking and executive reporting
- Built JIRA dashboards for risk, issues and change management
- Reported into VP of Product Management
- Managed the staggered rollout and end - user- plans when Salesforce was released globally to all Confidential offices
Confidential
Technical Program Manager
Responsibilities:
- Created program structure, execution and communication plans for all the 12 core services group within Cisco
- Drove alignment, consistency, and optimization of these services through annual and ongoing planning, process governance, and employee and client engagement
- Established processes for risk management, issue tracking and executive reporting
Confidential
Technical Program Manager - Technology Business Operations
Responsibilities:
- Managed a team of 4 Project managers in Confidential ’s Infrastructure group
- Rolled out new Confidential server-side user session management and message queue management
- Rolled out new implementation of Confidential server-side user session management and message queue management
- Conducted design reviews across multiple verticals. Obtained agreements and built plans which spanned activities across most Confidential engineering teams
- Prioritized projects and resource allocation in accordance with business goals
- Managed Confidential Infrastructure replatforming initiatives to drive higher availability and performance of the website
Senior Program Manager
Confidential
Responsibilities:
- Led a team of 6 Project Managers to manage Confidential Marketing initiatives for higher consumer velocity and engagement
- Managed relationships with creative agencies and their execution teams in camp Confidential n initiation, development, execution and ROI analysis
- Managed monthly and quarterly reporting of all portfolio projects and budgets to the entire marketing team and executive management
- Worked with several IT teams and reported status & financials to the executives
Confidential
Program Manager
Responsibilities:
- Managed a $20 million multi-year application rebuild of a key enterprise product
- Led a team of 20+ resources, including on-site and off-site resources
- Aligned product plan, budget, and resource planning to program goals and designed team structure to maximize efficiency and quality
Program Manager
Confidential
Responsibilities:
- Managed a team of 20+ Confidential Designers and Engineers for the planning and execution of Confidential ’s digital marketing camp Confidential ns across North America
- Worked with Johnnie Walker, Smirnoff and Guinness Brand Management teams in North America to drive multi-million dollar camp Confidential ns resulting in % increase in online traffic
- Managed end-to-end delivery of multiple projects, worth more than $15 million
- Established and led a team of 5 designers and 20 engineers through several projects
Manager
Confidential
Responsibilities:
- Analyzed cost savings by integrating several Confidential & Confidential legacy systems using SOA technology
- Managed integration of many legacy systems with estimated worth of more than $100 million
- Worked closely with senior leadership to identify, manage and resolve design issues
Engineering Manager
Confidential
Responsibilities:
- Managed a team of 8- 10 software engineers working various Confidential stores projects
- Design and code reviews of libraries written in Java and SQL
- Introduced new features to more than 10 million Confidential Stores resulting in 20% increase in stores revenue
Confidential
Senior Software Engineer
Responsibilities:
- Coded in Java, C++ and SQL
- Developed new bundled products that generated additional sales of $600K every quarter
- Led teams of 4-5 engineers to implement reports and eGain Live solution