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Program Manager Resume

SUMMARY:

Results driven professional with over 10 years of experience, specializing in program management, strategic planning and stakeholder management. Expert in managing large cross functional teams and proactively identifying & mitigating risks. Extensive experience in implementing high complexity projects across various domains, including application development, infrastructure, marketing and finance. Expert in budget management and executive reporting.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Led a team of 15 Product Managers during Confidential ’s transition to Salesforce platform
  • Worked with IT design and development teams to setup AWS environment for all workstreams
  • Used Agile methodology. Acted as scrum master
  • Implemented cloud automation strategy for enterprise applications
  • Owned Process, Metrics and Tools portfolio and drove continuous organizational improvement
  • Established processes for risk management, issue tracking and executive reporting
  • Built JIRA dashboards for risk, issues and change management
  • Reported into VP of Product Management
  • Managed the staggered rollout and end - user- plans when Salesforce was released globally to all Confidential offices

Confidential

Technical Program Manager

Responsibilities:

  • Created program structure, execution and communication plans for all the 12 core services group within Cisco
  • Drove alignment, consistency, and optimization of these services through annual and ongoing planning, process governance, and employee and client engagement
  • Established processes for risk management, issue tracking and executive reporting

Confidential

Technical Program Manager - Technology Business Operations

Responsibilities:

  • Managed a team of 4 Project managers in Confidential ’s Infrastructure group
  • Rolled out new Confidential server-side user session management and message queue management
  • Rolled out new implementation of Confidential server-side user session management and message queue management
  • Conducted design reviews across multiple verticals. Obtained agreements and built plans which spanned activities across most Confidential engineering teams
  • Prioritized projects and resource allocation in accordance with business goals
  • Managed Confidential Infrastructure replatforming initiatives to drive higher availability and performance of the website

Senior Program Manager

Confidential

Responsibilities:

  • Led a team of 6 Project Managers to manage Confidential Marketing initiatives for higher consumer velocity and engagement
  • Managed relationships with creative agencies and their execution teams in camp Confidential n initiation, development, execution and ROI analysis
  • Managed monthly and quarterly reporting of all portfolio projects and budgets to the entire marketing team and executive management
  • Worked with several IT teams and reported status & financials to the executives

Confidential

Program Manager

Responsibilities:

  • Managed a $20 million multi-year application rebuild of a key enterprise product
  • Led a team of 20+ resources, including on-site and off-site resources
  • Aligned product plan, budget, and resource planning to program goals and designed team structure to maximize efficiency and quality

Program Manager

Confidential

Responsibilities:

  • Managed a team of 20+ Confidential Designers and Engineers for the planning and execution of Confidential ’s digital marketing camp Confidential ns across North America
  • Managed end-to-end delivery of multiple projects, worth more than $15 million
  • Established and led a team of 5 designers and 20 engineers through several projects

Manager

Confidential

Responsibilities:

  • Analyzed cost savings by integrating several Confidential & Confidential legacy systems using SOA technology
  • Managed integration of many legacy systems with estimated worth of more than $100 million
  • Worked closely with senior leadership to identify, manage and resolve design issues

Engineering Manager

Confidential

Responsibilities:

  • Managed a team of 8- 10 software engineers working various Confidential stores projects
  • Design and code reviews of libraries written in Java and SQL
  • Introduced new features to more than 10 million Confidential Stores resulting in 20% increase in stores revenue

Confidential

Senior Software Engineer

Responsibilities:

  • Coded in Java, C++ and SQL
  • Developed new bundled products that generated additional sales of $600K every quarter
  • Led teams of 4-5 engineers to implement reports and eGain Live solution

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