SUMMARY:

• Extensive global experience in Information Technology.
• Last 15+ years of IT experience in leading Insurance Companies in North America.
• 3 years of IT experience in retail and trading industry in middle eastern country.
• 8 years of IT experience in manufacturing company in India.
• Vast experience in project management and managing multiple projects simultaneously.
• Projects worked on - Infrastructure, Data Migration, Data Center Migration, Online Customer Facing Applications, Vendor software, Technical Upgrades, Software Upgrade, Financial Accounting, Payroll Accounting, Warehouse Management and Stores Inventory.

MAJOR STRENGTHS:

• High energy, result oriented leader with a strong and varied background in IT Management.
• Team player and ability to drive to results in a team environment, and working under stressful condition
• Strong organizational, analytical, decision-making, planning, mentoring, troubleshooting, interpersonal, risks, and conflict management skills
• Effective verbal and written communication skills
• Quick Learner (ability to adapt to new / changing environment)
• Open to new ideas and approaches
• IT project initiatives such as scope, schedule, budget, resource, risks, issue, dependency, Change management and quality controls.
• Experienced in managing projects from Initiation, Planning, Execution, & Control to closure. Managed the projects in various methodologies viz., Waterfall, Iterative and Agile / Scrum.
• Create and manage several project management plans including Project Charter, Schedule, Cost estimates, Training, Implementation and Transition plans.
• Create and manage detail work plans, ensure project activities were in scope and followed appropriate change analysis and management procedures for any scope changes.
• Managed Requirements, Design, Testing, Training, Deployment and Transition phases. Managed Web based application development, software upgrades, data center migration, analytics and reporting, data migration, infrastructure projects (Big Data Network, Hadoop, nCluster, Virtualization)
• Manage and report project progress, issue, risks to the Leadership and stakeholders through weekly and monthly communication channels. Project single point of contact to Interface with directors, sponsors, stakeholders, consultants, vendor, and offshore/offsite resources.
• Managed various team sizes of on-site and offshore members; resources included business analysts, development team members, infrastructure team members (OS, SAN, Network, Firewall), Business partners, and shared service teams
• Identify risk early enough, analyzed impact, define mitigations, tracked and monitor.
• Identify issue early enough, analyzed impact, identify solution and make sure it has been resolved. If need arise setup/facilitate SWAT/working session to resolve the issue/problem.

TECHNICAL SKILLS:

Tools / Proficiency: Agile, Scrum, MS Project, Visio, PowerPoint, Access DB, Excel, Word, SharePoint, HP Service Desk, HP Service Manager (Implementation Change Record, Incident, Problem Record, Service Request), ROVR (Configuration Management Tool), Jenkins (Build Tool), Lotus Notes, JIRA, TFS, Clarity

Hardware: VMWare (Linux), ICL 2950, ICL 2904, ORG, WIPRO, NCR 3555, PDP 11/70

Operating System: Linux, WDOS, ORG, SCO, IAS on PDP 11/70, WINDOWS

Programming Languages: Informix 4GL, ESQL C, COBOL, FOXPRO, FORTRAN and BASIC

Databases: DB2, Informix, SQL

PROJECT EXPERIENCE:

Confidential, Madison, WI

Project Manager - SCRUM Master

Responsibilities:

• Understand business requirements and participate in a Sprint/Release planning sessions. Work with the teams to facilitate estimation process and work on resolving impediments. Initiate the discussion with product owner on prioritizing and scheduling the backlog items for the sprint/release based on team’s sprint velocity.
• Prepare project schedule in MS project and monitor the project progress at milestone & task level.
• Participate in daily stand ups to facilitate scrum meetings and track and monitor project progress. Discuss dependencies, defects & impediments with Policy Centre & other cross functional teams to resolve issues.
• Organize & facilitate Scrum reviews & retrospect sessions for product owner and stakeholders.
• Assign the resources to clarity and manage their Clarity allocations to monitor the overall project budget. Manage Change requests thru Change Management process.
• Send weekly status report (Scorecard/Dashboard) to I/S project services and update the Integrated Master Plan. Participate in IS-Business management planning meetings to provide inputs on projects.
• Participate in Scrum of Scrum meetings to provide updates to business partners and IS management.
• Responsible for delivering multiple mandates/PL divisional projects on time and within budget.
• Work as a “One PM” (Business & IS) and coordinate with business SMEs to deliver mandates and Fast track projects on time and within budget. Coordinate with business team for User Acceptance Testing.
• Number of multiple divisional projects and mandates were delivered concurrently on time and within budget in spite of very aggressive timelines, with frequent scope changes and stringent budget.
• Racami Setup and migration of all enterprise correspondence jobs
• Replacing the current enterprise print manager solution from Flex to Racami.
• Convert and Migrate all current print jobs to Racami standards.
• Automation of Return Documentation - When Customer purchase a new/renew the Policy, we send policy packets with some additional forms to sign and return to get some discount based on the selection. Due to manual process even, customer send the sign documents it takes times to process in system there by dropping the applicable discounts and customer dissatisfaction. Project automated the process and improve the customer satisfaction, save some FTE, dollars and in addition save some hours for agents too.

Confidential, Bloomington, IL

Project Manager

Responsibilities:

• Managing Time, Cost, Quality and resources effectively.
• Delivering projects on timely manner - Under budget, within schedule.
• Daily/weekly/Monthly Status reporting, Managing Sponsor-business-IT Partners Expectations and goals/deliverable. Spokesperson for the project to executive leadership and customer.
• Resource Management of multiple small to large size teams, managing geographically distributed teams.
• Innovative/creative to identify and manage risks, issues and dependencies
• Well conversant with Agile/Project management tools.
• Managing the Technical upgrade program to migrate around 17+ applications, each application we are running as separate project with combination of onsite and offshore resources having separate team for each application.
• Technical Upgrade such as Struts to Spring MVC migration, Java upgrade, Code quality and Code coverage, Nexus scanning
• Applications consists: Billing online system, Incentive tracking tool, Retention Management system, Workload management system, Items and Release application, Misc. purchase system etc.
• Managed and implemented project such as
• Application development projects - some of the key projects worked on
• Agent locator/search and Agent portal
• Credit card fraud mitigation project - Able to save around couple million dollars per year.
• Credit card platform migration successfully
• Migration of legacy applications.
• Data analytics and reporting projects.
• Various projects to bring the Customer/Client data, Auto, Fire, Life policy data using the ETL jobs to BIRA (Business Intelligence Reference Architecture) for further use for predictive model as well as for reporting using Cognos.
• Infrastructure Projects - some of the key projects worked on.
• Infrastructure project to setup Hadoop environment with Hadapt/Cloudera. 70 TB of data migration from 30+ windows servers, 10GB Network setup, Firewall setup and implementation of search application to help search data for legal needs.
• Previously FileNet was used to provide the details to Attorney/Lawyers which is taking weeks or month because of that legal process was also getting delayed. But after implementing search functionality in Hadoop same results were able to provide in minutes thereby improving the legal process too.
• Cloudera Hadoop landing environment consist of Servers, Network and Firewall setup for data analytics for Auto, Fire, Life and Health Data as well system management data. By providing this environment Strategic and Analytical team were able to provide the input to marketing teams and agents team to focus on prospects users / Markets to increase the business
• Setup Federated Data warehouse environment with DB2 cluster with 96 partitions consist of Servers, SAN storage, Network, Firewall etc.
• Test Center Virtualization project where 5000+ physical servers moved to Vmware virtual environment.
• Data center migration project from HP-UX to Linux environment successfully from Dallas to Atlanta.
• Workstation replacement project.
• Implementation of HP Asset Manager Vendor Application.

Infrastructure / Implementation Coordinator

Confidential

Responsibilities:

• Effectively led the technical design, development and implementation process for 40+ projects and excels at organizing technical teams in a matrix environment using ITIL based processes.
• Coordinates with different technical areas to resolve critical infrastructure related issues.
• Coordinate large UNIX / Linux based, Infrastructure, Application Development, Contact Center Technology, Asset Management, Software development, Business Intelligence, Data warehousing and Infrastructure deployments projects throughout System Development Lifecycle (SDLC) methodologies using project management practices such as agile, scrum.
• Lead / motivate cross-functional project teams in matrix environment with change management, project planning, organizing, directing, controlling, and resource management within matrix environment to ensure successful completion of project using SDLC tools to deliver quality products on time.
• Develop integrated baseline project plans applying estimating models, identify resources and skills required, document estimating assumptions, refine plans and manage performance against them.
• Assist Project Manager with release planning, resource planning, task management, exception planning, communication planning, and overall IT schedules, monitoring and reporting progress.
• Monitor, escalate, and resolve Issues, Risks, and Dependences.
• Proactively monitoring the project progress and resolving road blocks to ensure project completion on time and within budget.
• Interface with clients, consultants, vendors, System Technology department for project or service issues.
• Handle Infrastructure, Software upgrades and Application development Projects

Environment: Project Management, SDLC, Agile/Scrum, HP Service Manager, Lotus Notes, MS Project, Primavera, MS Visio, MS Office

Confidential, Ann Arbor, MI

System Analyst

Responsibilities:

• Analysis of end user requirements.
• Technical evaluation of existing systems for better business support and offering recommendations to IT group for improvements and to upgrade of existing systems.
• System Design and Development support.
• Development in ESQL/C, C, ASP, Informix 4GL
• Script development using Unix shells.

Environment: Informix DS v.7.31, Informix 4GL, SQL, ESQL/C, Unix Shell Scripts

Confidential

Software Manager

Responsibilities:

• Managing entire IT Department, IT Strategy planning and procurement, IT Infrastructure management, Enterprise Application Integration and Application Development, Product and Project Life Cycle Management, User experience Management, Implementation, Enterprise IT Transformation
• Worked on design, development, implementation, Customization, maintenance and customer support of Integrated Accounting Packages, on Unix platform using INFORMIX for Super markets and Trading companies. Integrated Accounting Package includes
• General Ledger - Accounting
• Account Receivable
• Account Payables
• Sales Order Processing,
• Inventory/ Purchase System
• Payroll and Personnel System,

Environment: Project Management, Informix DS, Informix 4GL, SQL, ESQL/C, Unix Shell script

Confidential

Manager - Systems

Responsibilities:

• Managing entire IT Department, IT Strategy planning and procurement, IT Infrastructure management, Enterprise Application Integration and Application Development, Product and Project Life Cycle Management, User experience Management, Implementation, Vendor Management, Enterprise IT Transformation.
• As a lead work with various departments to define the strategic plan for the computerization of the company.
• Worked on computerization of all of the business functions.
• Active involvement in design, coding, testing and implementation of variety of application modules using COBOL language on WDOS platform.
• Application modules worked on and supported
• Sales Order Processing,
• Financial Accounting,
• Inventory System,
• Purchase System,
• Payroll and Personnel System

Environment: Project Management, COBOL, WDOS, Unix, Unix Shell Scripts, UNIFY 4.0, C, dBase