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Scrum Master Resume

Norfolk, VA

PROFESSIONAL SKILLS:

  • Scrum Alliance Certified ScrumMaster (CSM)
  • Scaled Agile Framework (SAFe) Scrum Master (SSM)
  • Agility Health Facilitator (AHF)
  • Version One, TFS, Visual Studio, JIRA & AgileCraft
  • Trello, Skype, Slack, MS Teams & Miro
  • International Software Testing Qualifications Board (ISTQB) Certified Tester
  • Functional, System, Integration, Client Acceptance and Regression testing
  • Test automation management
  • Programmer I, II and Programmer Analyst; COBOL, UNIX and C

PROFESSIONAL EXPERIENCE:

Confidential, Norfolk, VA

Scrum Master

Responsibilities:

  • Working for Anthem to support the delivery of Medicaid Pharmacy software services for various Healthcare markets.
  • Serving two Scrum teams using Agile Best Practices that emphasize Scrum principles while conducting the Agile ceremonies of Daily Stand - ups, Sprint Planning, Sprint Reviews, Sprint Refinement, Demos and Retrospectives.
  • Actively participating in the Inspect & Adapt and PI Planning Sessions every quarter.
  • Utilizing JIRA and AgileCraft (Allign) to track Epics, Features, Objectives and User Story creation to maximize team performance.
  • Maintaining various JIRA Dashboards to reflect compliance with Anthem JIRA Standards.
  • Contributing to Program and Team Confluence pages.
  • Identifying and Mitigating team members work Load when the ask exceeds personal Capacity.
  • Monitoring Burndown progress throughout the Sprint to delivery all Story commitments.
  • Coaching the Product Owner to maintain a refined Backlog and a consistent Velocity each Sprint.
  • Acting as the single point of contact for cross-team dependency issues and resolutions.
  • Communicating Program and Team level progress using Power Point after each Sprint.
  • Raising Risks and identifying Dependencies on other Scrum Teams.
  • Participating in Scrum Master, Scrum of Scrums, Product Owner, Scrum Master Guild, DevOps and Release Management Meetings.
  • Completing Auditing requests.
  • Collaborating using MS Teams, Webex and Skype tools.
  • Implementing continuous process improvements in order to become a self-organizing Team.
  • Providing continuous improvement examples from the Addison-Wesley Signature Series books - Large Scale Scrum, Coaching Agile Teams, Essential Scrum, Succeeding With Agile, ATDD By Example, Agile Testing and the SAFe Reference Guide to teach teams about Agile.

Confidential, Richmond, VA

Manager, Scrum Master

Responsibilities:

  • Transformed the Account Migration conversion testing process from Waterfall to Agile.
  • Created and implemented the Test Strategy for each Wave/Round of Testing.
  • Implemented Defect and End-to-End Scenario tracking using JIRA.
  • Partnered with 6 Core Teams and 30+ Support Teams.
  • Ran the Daily Testing Standup calls with the above teams.
  • Participated in testing swarming sessions.
  • Covered Production implementations for the sequential delivery of accounts.
  • Managed test equipment for offsite Mobile access.
  • Acted as the single point of contact for cross-team dependency issues and resolutions.
  • Incorporated Business priorities to capture the appropriate level of Risk-Based testing.
  • Created and presented Program level statistical views for Executives using JIRA dashboards.
  • Identified, managed and mitigated Program level testing Risks.
  • Participated in DevOps pipeline automation actives, including data and scenario automation.
  • Coached the Teams in Agile Scrum principles and methodology.

Confidential, Columbia, SC

ScrumMaster and Agile Coach

Responsibilities:

  • Worked with AgFirst Farm Credit Bank to support current Agile Scrum and Kanban practices while introducing the Scaled Agile Framework (SAFe) methodology at the Enterprise and Product Owner levels of the organization.
  • Coached Enterprise executives, Product Owners and new PMO Scrum Masters.
  • Managed 3 Scrum teams using Agile Best Practices that emphasize Scrum principles while conducting the Agile ceremonies of Sprint Planning, Daily Stand Ups, Sprint Reviews, Demos and Retrospectives.
  • Utilized Visual Studio as a teaching tool to coach Product Owners on effective use of Epics, Features and User Story creation to maximize team performance.
  • Assisted with Product Owner backlog grooming and project management.
  • Coached teams to move from Waterfall to Agile processes.
  • Served as the Quality Assurance Integrated Testing Lead for Online Payments project.
  • Tracked financials for two teams ensuring projects were on schedule and within budget.
  • Enhanced metrics reporting by using queries to display Agile statistics on the Dashboards.
  • Reported on Continuous Improvement solutions at the Team and Enterprise level.
  • Acted as the single point of contact for cross-team dependency issues and resolutions.
  • Conducted Lunch and Learn sessions on the SDLC process, Story Writing and ATDD.
  • Provided examples from the Addison-Wesley Signature Series books - Large Scale Scrum, Coaching Agile Teams, Essential Scrum, Succeeding With Agile, ATDD By Example, Agile Testing and the SAFe Reference Guide to teach teams about Agile.
  • Attended supplemental learning sessions from the Southern New England Chapter of PMI.
  • Identified process improvements suggested in the Apple Brook Consulting Newsletter.

Confidential, Hartford, CT

Quality Assurance Lead, Agile Coach and ScrumMaster

Responsibilities:

  • Engaged with the State of Connecticut, Department of Education, Office of Early Childhood to implement Agile and QA methodologies for the new Early Childhood Information System.
  • Provided training to the IT organization in Agile Scrum principles and methodology using practical examples during the Agile ceremonies of Sprint Planning, Daily Stand Ups, Sprint Reviews, Demos and Retrospectives.
  • Mentored the Product Owners and Development Team concerning their new roles and responsibilities, emphasizing commitment, ownership and teamwork.
  • Facilitated conflict resolution around resource allocation and technical training time.
  • Supplemented team training and coaching with the information and examples in the Addison-Wesley Signature Series books - Coaching Agile Teams, Essential Scrum, Succeeding With Agile, ATDD By Example, and Agile Testing.
  • Stood up 4 Scrum teams for the Engineering group. Teams averaged 5 members in Scrum roles.
  • Transitioned the Help Desk team from Scrum to Kanban using Eric Brechner's techniques outlined in his book Agile Project Management with Kanban.
  • Provided services as Agile Coach and Scrum Master for all teams.
  • Utilized the Team Foundation Service (TFS) software to capture Epics, Features, User Stories, Tasks and Bugs for all the teams and the Business Customers.
  • Captured priority and story point estimates for Velocity and Burndown tracking.
  • Upgraded from TFS to JIRA with Confluence, Zepher, HipChat, Ranorex and Selenium add-ons.
  • Ensured that software releases had been fully tested.
  • Facilitated grooming sessions to add unresolved issues to the Backlog as well as new development that was requested after Demos and User Acceptance Testing.
  • Championed Retrospectives that empowered individuals to suggest process improvements that incorporated continuous integration and delivery principles.
  • Member in good standing in the Scrum Alliance organization.

Confidential, Horseheads, NY

Quality Assurance Director

Responsibilities:

  • Managed a QA Organization of 10 individuals spanning 6 levels.
  • Implemented Quality Assurance processes and procedures, including Test Plans and Test Cases.
  • Coached the QA organization in Agile Scrum principles and methodology.
  • Served as Product Owner / Scrum Master for Engineering and QA Agile teams.
  • Celebrated the completion of Agile ceremonies such as Sprints, Demos and Retrospectives.
  • Stood up 2 Agile teams; Continued coaching 5 additional teams.
  • Advised the Engineering and QA organization on QA Standards and Best Practices.
  • Critiqued and selected a Software Development Life Cycle (SDLC) Tracking tool (JIRA).
  • Managed the implementation of an automated Regression Suite using Ranorex.
  • Reviewed and closed defects for the Salient software application platforms.
  • Ensured QA software releases have been fully tested.
  • Utilized Career Development Plans and Performance Review Plans to create Succession Plans.
  • Monitored employee Time-tracking activities.
  • Ensured QA compliance utilizing the Project Management tracking system (Clarizen).
  • Reviewed End User License Agreements and Purchasing Contracts.
  • Made recommendations for various team collaboration tools like HipChat, Git and Github.
  • Organized team building events that reinforce Company values.

Confidential, Richmond, VA

Quality Assurance Manager

Responsibilities:

  • Core Processing area Release Manager, Integrated Test Lead, Regression and Automation Manager activities include:
  • Managed World Elite program testing for both Canada and Domestic credit cards to integrate the testing of 8 feature teams for the new card activation as well as the deactivation of the old Canada World cards.
  • Raised Recurring Regression automation to 100% for Core Billing.
  • Raised Recurring Regression automation to 91% for Authorizations.
  • Implemented a new automation framework allowing Recurring Regression to complete in 5 days, saving an additional 3 days.
  • Championed In-Sprint Automation Pilot; Implemented with 25 Feature Teams
  • Published Regression Workbooks to re-use over 3,000 test cases for HBC, Authorizations and Core Billing.
  • For the monthly Core Processing TSYS Credit Card Releases:
  • Ensured the Business Assurance Strategy captured the appropriate level of Risk-Based testing.
  • Actively participated in business and software system design reviews to ensure testability, as well as, the creation of test strategies and test plans for all monthly Project releases.
  • Negotiated for testing resources to meet schedules, deadlines and commitments.
  • Standardized QA reporting practices over multiple program platforms.
  • UsedALM to track defects, publish the Requirements Traceability Matrix.
  • Partnered with Scrum Masters, Program Managers and Developers to effect continuous story integration and process improvement through retrospective feedback.
  • Utilized Business Process Modeling testing principles to ensure complete testing coverage of the Interactive Voice Recognition System (IVR) for both the Credit Card and Bank applications.
  • Implemented user acceptance testing for the CLIP program as Integration Testing Lead.
  • Instituted testing improvements for the 1099C project - BAS requirement traceability, National Change of Address (NCOA) data quality checks - which contributed to reducing the IRS error rate by 50%, potentially saving over $250k in fines.
  • Implemented AGILE testing methods to champion ATDD and paired-testing for the DMC Conversion project in Recoveries.

Confidential, Denver, CO

Contracts Specialist

Responsibilities:

  • Analyzed and debugged COBOL coding in the State of Colorado Accounting system (COFRS).
  • Provided testing support, supervised state testers and monitored defect tracking for the new state-wide Contracts Management System (CMS).
  • Updated the Contracts system GIFTS and ensure quality data is maintained.
  • Provided Excel Cash Flow spreadsheets to Directors. Created Financial Audit Reports using Financial Data Warehouse software.
  • Used Microsoft Project to track all Exhibit Development.

Confidential, Orlando, FL

Quality Assurance Manager

Responsibilities:

  • Managed risk and ensured the successful completion of Digital Media product testing by establishing and monitoring quality assurance processes throughout the product development lifecycle.
  • Recruited, hired and mentored testing staff.
  • Established and evolved SQA practices within the organization, implementing organizational standards and quality control.
  • Lead the effort to define and implement effective and efficient testing processes, documentation, tools, and SDLC testing methodologies best practices.
  • Established collaborative relationships with project managers and software development managers to ensure the success of project test phases.
  • Employed multi-tasking skills required for Project Management in every testing phase in an AGILE programming environment.
  • Used Quality Center and Quick Test Pro to track testing defects and assure Regression testing coverage.
  • Set up testing environments for Client Server and Web-based testing for Point of Sale and Retail applications for all Educational products.
  • Made recommendations for code enhancements and corrections to JAVA coding applications to increase performance as well as Customer usability.
  • Updated JAVA coding skills with training classes (2008 and 2011).
  • Participated in the Methodology and Tools Council and other Steering Committees as necessary.
  • Reviewed business requirements and software system designs for testability, as well as, the creation of test strategies and test plans for all product releases.
  • Used WinRunner for automated Integration, System and Regression Testing.

Senior Quality Assurance Analyst

Confidential

Responsibilities:

  • Managed all aspects of Client Acceptance Testing.
  • Used the IT standard QA Methodology to create Opportunity Assessments (including Return On Investment Analysis and Risk Assessment Analysis), Project Charters, Functional Requirements and Detailed Design Documents for large IT projects including Mainframe, Client Server and Web Applications.
  • Developed Business Use Cases for small to medium size IT projects.
  • Created Detailed Test Plans for Unit, Integration, Regression and Client Acceptance Testing comparing actual vs. expected results.
  • Managed Regression testing for specific enhancements and upgrades for versioned products using HP Quality Center to validate coverage results.
  • Created high level Test Case Scenarios and detailed Test Scripts.
  • Mentored other team members in QA practices.
  • Attended Project Management Institute Best Practices course.
  • Used WinRunner for automated Integration, System and Regression Testing.

Quality Assurance Analyst

Confidential

Responsibilities:

  • Assisted with Client Acceptance Testing.
  • Used the standard QA Methodology, created Opportunity Assessments, Project Charters, Functional Requirements and Detailed Design Documents for Mainframe, Client Server and Web Applications, including PeopleSoft Financials 8.4.
  • Created Detailed Test Plans for Unit, Integration, Regression and Client Acceptance Testing.
  • Created high level Test Case Scenarios and detailed Test Scripts. Provided Integration and Regression Testing. Used TestDirector for Requirements, Test Cases and Defect Tracking.

Programmer Analyst

Confidential

Responsibilities:

  • COBOL programmer, debugging and systems analyst functions with little supervision or direction.
  • Provided Project Design Specifications. Project Management for IT Professionals class.
  • Acted as System Testing Administrator.
  • In-depth knowledge of JCL; Easytrieve used for verification of system test data.
  • Skilled in Microsoft Project Manager, Windows XP, Microsoft Word, Excel, Lotus Notes.

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