SUMMARY

• Accomplished Servant Leader offering several years of success leading all phases of diverse technology projects and leading cross - functional teams from design through delivery
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams
• Expert in agile and waterfall project management methodologies.
• Specialized in team building, agile transformation, agile project, program and portfolio management and agile training/workshop development

TECHNICAL SKILLS

Agile Tools: Rally, JIRA, Rational Team Concert (RTC) and Version One

Methodologies: Waterfall, Agile, SCRUM, Kanban, XP, SAFe, ATDD, TDD

PM tools: MS Project, Project View, Visio, Confluence, Sharepoint, Planview, Office365, Clarity

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Scrum Master / Project Manager

Responsibilities:

• Responsible for managing a variety of cross-organizational projects in the Project Management Execution workgroup for on time delivery within allocated budget
• Working with project teams to adopt various type of Agile methodologies and coaching them on their transformation journey
• Maintaining transparency with the leadership at several levels including the Steering Committee by reporting accurate project status & setting the right expectations thereby exhibiting solid stakeholder management traits
• Working closely with Development Managers, QA Managers and Product Managers to ensure projects are executed successfully using Agile methodology
• Planning and executing all project activities including but not limited to project planning, release planning, daily stand-up meetings, reviews, retrospectives, sprint planning, story point estimation and demos
• Working with PMO execution work stream to define and plan new projects along with executing enterprise wide initiatives
• Managing project resource availability and allocation, identify issues/risks and manage change for efficient project management delivery
• Collaborating with internal project delivery teams, stakeholders and vendors to create and deliver IT solutions within specified time and budget to account for successful project execution

Confidential, Dallas, TX

Agile Program Manager

Responsibilities:

• Worked directly with the CTO and the Executive Committee (EC) to align the digital store systems with company’s future vision
• Managed the most critical initiatives with a team of more than 50 members located onshore and offshore including 5 Product Managers, Scrum Masters and their respective IT teams
• Was responsible for rolling out strategic Mobile applications like ‘Scan and Pay’ and ‘7Now Delivery’
• Led the Artificial Intelligence / Machine Learning (AI / ML) team to build the algorithms for personalization for Loyalty and Delivery programs
• Assisted delivery product managers and the external partners with transforming waterfall teams in to high performing agile teams
• Led cross-functional teams to build out and implement the strategic roadmap over a multi-year period - with a clear focus on redesigning the digital store systems
• Collaborated with marketing, operations, brand, compliance, and business partners to coordinate and allocate right set of activities that maximize impact and overall return on investment for Confidential
• Managed the delivery strategy and roadmap and owned the vision, execution and mgmt. of the programs
• Successfully implemented Scaled Agile (SAFe) for one of the teams and had set up Release Trains
• Tracked and reported on all project labor and monitored project costs against the established budget
• Managed 3rd party vendor relationships including contract negotiation and implementation
• Worked with all functional areas of the Store systems and the field to develop implementation plans

Confidential, Dallas, TX

Senior ScrumMaster

Responsibilities:

• Provided overall management & support for concurrent projects inside the sales dept. at Confidential
• Successfully converted the Saleshub teams into a high performing agile team by coaching the team members on agile and setting up the missing processes
• Performed Quarterly Agile assessments for teams & radiated their Agile KPIs in biweekly Program meets
• Managed multiple cross functional teams with 20 members including 4 Tech Leads, 1 solution architect to turn around this at-risk project with extremely tight deadlines
• Worked closely with Business, key stakeholders, 3rd party vendors, off shore development teams and managed internal workgroups to facilitate timely execution of assigned tasks and deliverables
• Maintained transparency with the leadership at several levels including the Steering Committee by reporting the exact project status & setting the right expectations
• Mitigated risk factors through careful analysis of statistical data and reporting it timely to the leadership
• Actively managed Product backlogs, release backlogs and release plans along with the Product Owner
• Was responsible for creating and managing project budgets and obtaining funding
• Responsible for Timesheet Compliance, Supply / Demand forecast, Actual time reporting, Resource Allocation to various projects
• Planned and facilitated the biweekly Production releases for the program
• Organized and facilitated project planning, release planning, daily stand-up meetings, reviews, retrospectives, sprint planning, story point estimations and demos for both my teams
• Actively used Project Management and statistical tools like Microsoft Office Suite (Team Foundation Server, MS Project, PowerPoint, Excel, Visio), Rally, Sharepoint and Planview to keep the project on track

Confidential, Dallas, TX

Scrum master

Responsibilities:

• Managed 4 Agile teams including 2 offshore teams, within southwest.com, to develop Enterprise webAPIs using RESTful services integrating between Southwest.com Front end and Amadeus Altea as Backend
• Successfully converted teams into high performing agile teams by coaching the team members on agile and setting up the missing processes
• Key lead in the development and execution of several of the Southwest.com website and mobile application releases successfully released between 2014 and 2016
• Worked with Development Center of Excellence (an enterprise Agile Center of Excellence) to design and conduct classroom trainings on various agile topics including Scrum master trainings
• Facilitated monthly ScrumMaster meetups as a knowledge sharing forum for all SMs in Technology dept.
• Successfully implemented Scaled Agile (SAFe) for one of the teams and had set up Release Trains
• Actively worked with the Mobile application team to identify areas of improvement and implement actions via maintenance updates / releases
• Tracked and reported on all project labor and monitor project costs against the established budget
• Developed periodic reports to reflect project performance and publicize the teams’ progress and successes to make sure they are highly visible to the Leadership
• Extensively utilized JIRA to monitor team velocity, product backlogs, and release and sprint progress
• Developed & maintained key project documentation to include the Release plan, schedule, issue log & risks
• Supported the teams in setting up continuous integration using Jenkins

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Managed multiple Scrum teams simultaneously consisting of: Scrum Maters, Product Owners, Functional analysts, QAs and Developers
• Mentored and evangelized scrum to team members and provided constructive performance feedback
• Utilized agile project management tool Rational Team Concert to monitor team velocity, product backlogs, and release and sprint progress
• Empowered teams to self-organize and grow cross-functionality
• Facilitated release planning, daily stand-up meetings, reviews, retrospectives, sprint planning and demos
• Developed, maintained and provided regular insights into teams’ performance, based on the interpretation of organizational data, results, and other key metrics as well as Agile adoption metrics for teams

Confidential

Senior Business Analyst

Responsibilities:

• Facilitated Daily scrum meetings, sprint planning, sprint review, and sprint retrospective
• Ensured the user stories are good, comply with acceptance criteria and have sufficient business value
• Tracked & reported weekly status, velocity, burn downs and other metrics against goals periodically
• Ensured the development teams are practicing the core Agile principles of collaboration, prioritization, team accountability, and visibility
• Removed impediments, prevented distractions that interfere with team’s ability to deliver the sprint goal
• Scheduled the Sprint Demos to ensure customer satisfaction

Confidential

Product Manager

Responsibilities:

• Worked as a Product Manager / Owner for various websites in ICAI’s new global standard web portal
• Managed website development and prioritized Product and Sprint backlogs using Rallydev
• Worked alongside the VP and the Steering Committee to define long-term roadmap
• Managed development from idea phase by wire-framing user flow, creating Product Backlog and collaborating with UI designers to develop interface
• Conducted gap analysis to understand the shortcomings of the paper based process and evaluated the benefits of the new system
• Defined product requirements through 2 major release cycles & managed product roadmap in Scrum env