PROGRAM MANAGEMENT PROFESSIONAL:

• IT Strategic Planning
• Field Enablement
• Contract Negotiations
• Project Management
• Vendor Management
• Direct Sourcing
• Team Leadership
• CapEx Planning
• Change Management

TECHNICAL SKILLS:

• PMBOK
• PLM
• UNIX
• PMO
• JIRA
• SFDC
• SLA
• ITIL
• Smartsheets
• SAFe Agile
• Construction
• DATACENTER
• QBR
• A/V
• MS Project
• Onboarding

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Senior Manager

Responsibilities:

• Manage Partner Support from product conception through launch, deployment and production
• Established PMO framework for intake processes to ensure alignment; Manage Partner Certification Program globally, Created and manage hardware, software and network Data Center Lab; Manage and report on operational resources, deliveries, training, certification, deployment of global business vendor partners.
• Operated in an Agile environment for multiple software product releases and tracked customer defects through JIRA.
• Interfaced with Sales, Customers, Technical Marketing, Sales Engineers, Engineers, Tech Support, Installers, and Partners.
• Managed the day - to-day operational activities for the CSP ActiveScale Certification Partner Program, results ensured global partners are able to deploy / support Confidential products in the field.
• Established a DataCenter lab strategy for support organization, results ensured the full utilization of hardware & Software for replication purposes.
• Project managed a DataCenter re-location project for our support organization, results ensured our Customer Technical Support / Professional Service teams could still replicate the customer issue on our infrastructure environment.
• Provided weekly project reporting for Senior Management through dashboard communications - highlighting milestones, issues, risks and costs, results ensured each individual project was being tracked throughout the organization.
• Program managed the reverse Merger & Acquisition activities for the Flashsoft SW product to a newly formed company, results ensured support model and appropriate infrastructure was ready to support customers in the field.

Confidential, San Jose, CA

Senior Global Deployment Manager

Responsibilities:

• Provided direct project management and program readiness support to all clients and strategic partners for the custom Audio-Visual (AV) solution deployments across multiple global locations; Managed Deployment Certification Program globally; Interfaced with Sales, Customers, Technical Marketing, Sales Engineers, Engineers, NPI Product Management, Tech Support, AV Installers, and Partners.
• Operated in an Agile environment using various (tools) for tracking defects in the field.
• Develop standards and processes for all projects. Collaborated with senior management and project teams on project initiation, requirements, documentation and implementation.
• Project managed the service delivery deployment of the Cisco Active Collaboration Room TelePresence video solution across multiple sales enablement centers, results provided Cisco with collaboration presence / better user experience to customers.
• Program managed a technology refresh program for the Cisco Connected workplace (CCW) initiative, results provided a better user experience with updated building infrastructure.
• Key contributor on the Cisco GIS IT strategy for the custom solution deployments across multiple geographic regions, results provided a better ROI on future growth.
• Program managed the deployment rollout of Cisco’s Telepresence Video Service offering for a New Center of Innovation (COI) in an Emerging Market valued at $4.5M.
• Managed a video technology refresh program initiative for Cisco’s Latin America sales-channel theater, results ensured the latest video collaboration technology was available to attract future sales opportunities.
• Chaired weekly meetings with senior management to identify opportunities for improvement, establish milestones and tailor each project to meet end-client expectations.

Confidential, Pleasanton, CA

Senior Global Integration Project Manager

Responsibilities:

• Managed the delivery of the Network API (N-API 1.0) cloud-based solution, which provided an open Network APIs platform and distribution channel for mobile application content to multiple app stores and collects/settle developer payments.
• Operated in an Agile environment for software releases and tracked customer found defects through JIRA.
• Worked closely with the PMO office to establish the on-boarding / deployment processes for all Telecom Operators.
• Directed and coordination of globally based teams to utilize the limited resources smartly distributed across various Telecom Groups (Americas, Europe, Asia) in which I delivered and launched simultaneously services across five countries in time for the Mobile World Congress (MWC) 2012.

Confidential, San Jose, CA

Senior Global Solutions Program Manager

Responsibilities:

• Responsible for the enablement, planning, training, negotiating, coordinating, scheduling, integrating, moving, deploying and executing readiness activities organized as a specific project throughout the multiple customer briefing centers.
• Managed the solution deployment of the Cisco Smart+Connected Communities (S+CC) Energy Management solution across 9 customer-briefing sales centers, results provided Cisco with a presence in the Energy Management vertical.
• Project managed the solution deployment of the Cisco HealthPresence customer demonstration solution, results provided an increase in the healthcare vertical throughout targeted healthcare regions.
• Implemented the Cisco Technical Demonstration Strategy across all customer sales briefing centers, results ensured briefing centers had the latest infrastructure in place to support current / future customer demonstrations.

Confidential, San Jose, CA

Direct Fulfillment Manager / Customer Program Manager

Responsibilities:

• Supported and managed planning activities concerned with the sales channel organization, including regional product distribution, verifying customer sales shipment histories, and compiling quarterly trend comparisons for management.
• Directed and managed the daily build plan for Cisco's networking product line with a contract manufacturer.
• Led a 12-member operations team in the full global regionalization of networking product family fulfillment initiative, resulting in a $24M quarterly corporate tax savings for the company.

Confidential, Menlo Park, CA

Infrastructure Project Manager

Responsibilities:

• Provided technical program management support to a global IT remote application infrastructure supporting 12,000+ employees worldwide. and helped complete multiple Datacenter co-location infrastructure projects for various IT departments, results ensured a more efficient supportable, scalable and cost-effective infrastructure environment.
• Managed $3M Datacenter Infrastructure projects for various IT organizations at Confidential .