PROFESSIONAL SUMMARY:

• Over Twenty years of experience in the IT industry as a Project Manager, Web Producer, Business Analyst and QA Analyst.
• Possess diverse experience in Information Technology in Finance Industry as well as in Tech World, Proactively implemented SOX (Sarbanes - Oxley) compliance measures to ensure alignment with corporate controls in regards to corporate governance, disclosure and financial accounting in IT projects.
• Possess excellent team building skills.
• Has the ability to adapt to new technologies and situations with ease.
• Possess excellent verbal and written communication, excellent interpersonal, organizational, issue resolution, Customer Management, analytical and excellent problem solving skills.
• Is able to work independently, and as part of a team in structured as well as in unstructured environments.
• Facilitated User Acceptance Testing (UAT), Business Acceptance Testing (BAT), Production Acceptance Testing (PAT), Joint Application Development (JAD) Sessions for requirements gathering and business area analysis to identify business needs and technological improvements
• Specialist in WW Enterprise and Web Content Management
• Proficient in Keynote, Final Studio and Adobe Photoshop
• Working knowledge of storyboarding, graphic design, video/audio production, digital media, web content and User Interface
• Extensive experience for infrastructure and software testing while working as a Business Analyst, and Project Manager.
• Extensive experience with Microsoft Office products: Project, Word, Excel, PowerPoint, and Visio as well as Apple products (Keynote, numbers)
• Extensive experience in leading, planning, scheduling, estimating, forecasting, coordinating, controlling, managing, and delivery.
• Interact with business users, identify and implement business technology procedures. Involved in traveling and setting up of software solutions at different sites of a customer as well as business users after installation of the infrastructure of the software.
• In depth knowledge of the Iterative Software Development Life Cycle (SDLC) using Rational Unified Process (RUP). Expertise in implementing RUP through the four project phases. i.e. Inception, Elaboration, Construction and Transition. Also working experience of Agile Methodologies.
• Highly motivated team leader with excellent communication, presentation and inter-personal skills, always willing to work in challenging and cross-platform environments.
• Working Knowledge of Vendor management and Data Center moves and upgrades.

TECHNICAL SKILLS:

Business Modeling Tools: Visio, PowerPoint, Excel

Programming Languages: C, C++, Java, SQL

Operating Systems: Windows NT 4.0/XP/2000/ME/95/98, Sun Solaris, OS2, LINUX, UNIX, MAC OS X

Content Management Systems: Documentum, X-Metal, SDL Tridion

Graphics and Editing System: Final Studio (Final Cut Pro, Motion), Adobe Photoshop, iLife (iMovie, iPhoto)

RDBMS: SQL Server 7.x, MS Access 7.x, Oracle 11i

Web Technologies: HTML, DHTML, JavaScript

Servers: IBM WebSphere IIS 4.0/5.0 and MainFrame

Transports: IBM 3890, NCR iTran and 7780

Other Tools: Clarity, Jira, Clearquest, Remedy

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Project Manager/Lead Content Author

Responsibilities:

• A comprehensive understanding of Content Management systems and principles.
• Worked with regional and worldwide teams, and external partners to develop and produce content while constantly assessing requirements as needs evolve.
• Managed and produce, the web (WWW, E-Business) and Online Sales Platform (Apps2k) queue based on business priority and impact.
• For large projects, Waterfall methodologies were used while for maintenance, Legal and Compliance request and small projects, Agile methodologies were used.
• Managed the maintenance platform to provide direction and oversight of key deliverables: queue capacity, risk assessment, escalation contact
• Accountable for defining and maintaining a comprehensive work plan with clear objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, and success criteria for measuring team effectiveness.
• Facilitated communications among all stakeholders, including internal and external business and technology development and support teams.
• Managed the execution of documentation along with process improvement opportunities to better support team efficiency
• Conducted impact assessments and manage risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent. Issues may stem from production escalations.
• Consistently ensured the focus of the teams is directed on accomplishing tasks that are directly aligned to approved activities and critical path.
• Proactively identified and removed roadblocks that slow the team’s progress against the schedule and overall objectives.
• Worked with hiring manager to assess and monitor maintenance operations
• Validated maintenance tasks in production deployments which occur outside of standard business hours.
• Lead project teams and build strong relationships with team members across multiple business groups
• Customer oriented approach and proven record of delivering solutions
• Specialist with content management software (Documentum, XMetaL, SDL Tridion) and creation of Website Taxonomy
• Used Final Studio Applications and Adobe Photoshop to update executive and Corporate Communications through Web Channel Management

Confidential, San Jose, CA

Infrastructure Project Manager

Responsibilities:

• Identified, assess and managed risks to the success of the project.
• Ensured that realistic project and quality plans are prepared and maintained and tracks all activities against the plan, providing regular and accurate reports to stakeholders, as appropriate.
• Managed the change control procedure and ensured that project deliverables are completed within planned cost, timescale and resource budgets, and are signed off. Gained agreement for revisions to the project(s) from project sponsors.
• Actively represented the project team, ensuring that effective relationships are built and maintained with the business.
• Ensured that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and actioned. Produced appropriate documentation to support these processes.
• Evaluate and recommend/decisions on technical options as appropriate.
• Managed Data Center upgrades and moves

Confidential, San Jose, CA

Infrastructure Project Manager

Responsibilities:

• Took full responsibility for the definition, documentation and satisfactory completion of medium-scale projects.
• Identified, assess and managed risks to the success of the project.
• Ensured that realistic project and quality plans are prepared and maintained and provided regular and accurate reports to stakeholders as appropriate.
• Ensured Quality reviews occur on schedule and according to procedure.
• Managed the change control procedure, and ensured that project deliverables were completed within planned cost, timescale and resource budgets, and are signed off.
• Provided effective leadership to the project team, and took appropriate action where team performance deviates from agreed tolerance.
• Ensured that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are captured and actioned. Produced appropriate documentation to support these processes.
• Evaluate and recommend/decisions on technical options as appropriate.
• Vendor Management: Worked closely with Vendors like NetApp, HPM Networks, Confidential, Verizon, AT&T and many more during project phase.
• Managed Data Center upgrades and moves

Confidential, Pleasanton, CA

Project Manager/Content Producer

Responsibilities:

• Managed/Analyzed the CA WPP requirements gathering and documentation for KP.org based on business priority and impact.
• Accountable for defining and maintaining a comprehensive work plan with clear objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, and success criteria for measuring team effectiveness.
• Facilitated communications among all stakeholders, including internal and external business and technology development and support teams.
• Managed/created the execution of documentation along with process improvement opportunities to better support team efficiency
• Conducted impact assessments and manage risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent.
• Consistently ensured the focus of the teams is directed on accomplishing tasks that are directly aligned to approved activities and critical path.
• Proactively identified and removed roadblocks that slow the team’s progress against the schedule and overall objectives.
• Lead project teams and build strong relationships with team members across multiple business groups
• Implemented the process and managed documentations for the team members through share point, Wiki and project directories.
• Used Final Studio Applications and Adobe Photoshop to update executive and Corporate Communications through Web Channel Management
• Specialist with web content management (Documentum, XMetaL)