SUMMARY:

• IT Professional with 13 years of strong working experience with different clients located across India, Canada, UK and USA.
• Certified Project Manager/SCRUM MASTER with 10 years of strong experience in Agile and waterfall software development life cycles. During this experience, successfully managed and controlled budgets up to $4M. Proven ability to manage multiple projects with medium to high complexity successfully. Consistent track record of on time and within budget, high quality delivery and higher customer satisfaction.
• Strong facilitation skills and ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements;
• Ability to thrive in a highly ambiguous, fast paced environment where priorities shift rapidly;
• Strong influence, collaboration, and negotiation skills;
• Ability to operate independently within established methodologies, procedures, and guidelines;
• Strong sense of ownership, with focus on proactively removing program obstacles, and willingness to go above and beyond to chase down loose ends that lead to successful product delivery;
• Executed Scrum projects using JIRA and Waterfall projects using Microsoft project and performed the following roles and Responsibilities.
• As a Project Manager
• Ensuring the projects are followed the waterfall process as per the organization governance process and provide the artifacts required for the compliance of the organizational waterfall process.
• Develop or update project plans by collaboration with the project team and stakeholders for the information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
• Manage project execution to ensure adherence to budget, schedule, scope and quality.
• Monitor or track project milestones and deliverables.
• Confer with project personnel to identify and resolve issues.
• Submit project deliverables, ensuring adherence to quality standards.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Follow change management and configuration management process.
• Perform the project closure activities such as capture the lessons learnt, archive the project docs, operation handover, resource releases.
• As a SCRUM Master
• Facilitate sprint planning, daily stand - ups, Sprint reviews, retrospectives and demos with team and stakeholders;
• Assist key business users with backlog creation, grooming and prioritization;
• Identify and remove impediments to prevent distractions;
• Maintain and publish agile metrics (e.g. velocity and burn-down);
• Collaborate closely with the Stakeholders to facilitate release management across teams;
• Ensure project documentation are maintained, and communications are timely and effectively distributed;
• Train scrum teams on how to execute the scrum process and how to use the JIRA/Rally tool for tracking and reporting in a SCRUM framework.
• Ability to work effectively in a dynamic development environment with matrix reporting structure;

TECHNICAL EXPERIENCE:

Domain: Banking (Payment), Telecommunications (billing and Order Management)

Methodologies: Agile and Water Fall

Project Management Tools: MS Project (MPP), MS Office, MS Visio

Agile Management Tools: JIRA, Rally

Software Products: Dovetail Payment Hub, Metasolv, Geneva, Life Ray, Comptel

Databases: Oracle 8i, 9i, 10g and DB2

Operating systems: Linux, Windows, Sun OS, HP

Technical Environment Tools: PLSQL developer, TOAD, Putty, WinSCP, Eclipse, IBM WPS, Jenkins, Maven

Technologies: Java, J2EE, Pro*c, Oracle PLSQL, Oracle forms & reports 6i, Delphi 5, Unix Scripting

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. Project Manager/Scrum Master

Tools: and Technologies: Jira, Microsoft Office, .NET framework/environment, PowerBuilder, Java

Responsibilities:

• Act as a Scrum Master to leads key initiatives to deliver project objectives for medium to large sized agile projects;
• Facilitate sprint planning, daily stand-ups, Sprint reviews, retrospectives and demos with team and stakeholders;
• Assist key business users with backlog creation, grooming and prioritization;
• Identify and remove impediments to prevent distractions;
• Maintain and publish agile metrics (e.g. velocity and burn-down);
• Collaborate closely with the Stakeholders to facilitate release management across teams;
• Ensure project documentation are maintained, and communications are timely and effectively distributed;
• Cultivate robust and sustainable working relationships between business and technology teams to foster a cross-functional team environment;
• Identify project risks and develop mitigation strategies;
• Adhere to internal SDLC and review processes and standards;
• Execute project Development using JIRA software;
• Ability to work effectively in a dynamic development environment with matrix reporting structure;
• Strong facilitation skills;
• Strong sense of ownership, with focus on proactively removing program obstacles, and willingness to go above and beyond to chase down loose ends that lead to successful product delivery;
• Ability to communicate verbally and in writing clearly and succinctly, complex design and technical issues, as well as business and product requirements;
• Ability to thrive in a highly ambiguous, fast paced environment where priorities shift rapidly;
• Strong influence, collaboration, and negotiation skills;
• Ability to operate independently within established methodologies, procedures, and guidelines;

Confidential, Parsippany, NJ

Project Manager/Scrum Master

Responsibilities:

• Identify scrum development team
• Estimate the project cost by following up with scrum development team and product owner
• Help the Product Owner in Release Planning.
• Coach and advice the scrum team on scrum process in order to better perform in scrum environment.
• Provide required support to the product owner in creating the product backlog and arrange the Product Backlog to maximize value and provide artifacts (Sprint burn-down chart, feature status) of the sprint for the status reporting to the stakeholders.
• Facilitate creativity and empowerment for the development team.
• Help the Product Owner in backlog Refinement.
• Conduct sprint planning, Daily SCRUM, sprint review and sprint retrospective meeting.
• Ensure the product owner is come up with priority backlog items to the sprint planning meeting .
• Identify and address/resolve the cross-project dependencies which includes risks with team and stakeholders even by escalating to the leadership for support when needed.
• Protect development team from over-commitment, manage sprint backlog, and prioritize resolution of defects/bugs.
• During Daily scrum event, collect impediments from the scrum team and plan for resolving those impediments to avoid/reduce impact on sprint goal.
• During Sprint review, ensure that development team provides demo to stakeholders, acceptance of the story, and addition of new stories to the product backlog.
• During Sprint retrospective, Discuss and collect list of the improvements and register them under client lessons learnt database and add priority improvements to the subsequent sprint.
• Ensure the team is following the scrum process by maintaining the scrum artifacts according to the client defined process.
• Provide the status reports to clients by developing the reports from JIRA (Sprint burn-down chart).
• Prepare high-level project plan and obtain approval from stakeholders.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Obtain, Manage and use resources including tools, equipment and facilities as per the project’s requirement.
• Measure project performance using appropriate tools and techniques.
• Constantly report the work performance data such as cost, schedule, technical and quality progress to all the stakeholders to facilitate forecasting.
• Issue Change requests and implement the approved changes into the project’s scope, plans and environment.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide regular project status reports on project progress and status to program management when the project is a part of an overall program.
• Identify risks and track for closure.
• Manage stakeholders and their engagement.
• Perform the project closure activities such as capture the lessons learnt, archive the project docs, operation handover, resource releases.
• Implement the approved process improvement activities. Resolved, Build Packages are marked as completed and Work Orders are marked as delivered

Confidential, Parsippany, NJ

Project Manager

Responsibilities:

• Prepare high-level project plan and obtain approval from stakeholders.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Obtain, Manage and use resources including tools, equipment and facilities as per the project’s requirement.
• Measure project performance using appropriate tools and techniques.
• Constantly report the work performance data such as cost, schedule, technical and quality progress to all the stakeholders to facilitate forecasting.
• Issue Change requests and implement the approved changes into the project’s scope, plans and environment.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide regular project status reports on project progress and status to program management when the project is a part of an overall program.
• Identify risks and track for closure.
• Manage stakeholders and their engagement.
• Perform the project closure activities such as capture the lessons learnt, archive the project docs, operation handover, resource releases.
• Implement the approved process improvement activities. Resolved, Build Packages are marked as completed and Work Orders are marked as delivered

Confidential, Matawan, NJ

Project Manager/Scrum Master

Tools: and Technologies: Rally, MPP, Microsoft Office, Microsoft Visio, Linux, Sun OS, Windows XP, Oracle 10g, DB2, Java, PL/SQL, IBM BPEL, WPS, JSF, Hibernate, Geneva (Billing Product), PL/SQL Developer, Eclipse, M6, WPS6.2, Geneva, Putty, WINSCP, Bugzilla, Clarity, SDP, Eclipse.

Responsibilities:

• Identify scrum development team
• Estimate the project cost by following up with scrum development team and product owner
• Prepare release planning and decide upon the delivery date where ever applicable
• Coach and advice the scrum team on scrum process in order to better perform in scrum environment.
• Provide required support to the product owner in creating the product backlog and arrange the Product Backlog to maximize value and provide artifacts (Sprint burn-down chart, feature status) of the sprint for the status reporting to the stakeholders.
• Facilitate creativity and empowerment for the development team.
• Conduct sprint grooming, sprint planning, Daily SCRUM, sprint review and sprint retrospective meeting.
• Ensure the product owner is come up with priority backlog items to the sprint planning meeting
• During Daily scrum event, collect impediments from the scrum team and plan for resolving those impediments to avoid/reduce impact on sprint goal.
• During Sprint review, Ensure that development team provides demo to stakeholders, acceptance of the story, and addition of new stories to the product backlog.
• During Sprint retrospective, Discuss and collect list of the improvements and register them under client lessons learnt database and add priority improvements to the subsequent sprint.
• Ensure the team is following the scrum process by maintaining the scrum artifacts according to the client defined process.
• Provide the status reports to clients by developing the reports from Rally (Sprint burn-down chart).
• Facilitate definition and approval of project charter among stakeholders.
• Prepare high-level project plan and obtain approval from stakeholders.
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques.
• Obtain, Manage and use resources including tools, equipment and facilities as per the project’s requirement.
• Measure project performance using appropriate tools and techniques.
• Constantly report the work performance data such as cost, schedule, technical and quality progress to all the stakeholders to facilitate forecasting.
• Issue Change requests and implement the approved changes into the project’s scope, plans and environment.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide regular project status reports on project progress and status to program management when the project is a part of an overall program.
• Formulating the Risk Management Plans by identifying the risks that may affect the project, prioritizing the risks by assessing their probability of occurrence and impact and plan the risk responses based on the preceding assessment. Implement the risk response plans, track the identified risks, identify new risks and evaluate the risk process effectiveness throughout the project.
• Manage stakeholders and their engagement.
• Perform the project closure activities such as capture the lessons learnt, archive the project docs, operation handover, resource releases.
• Implement the approved process improvement activities.

Confidential

Functional Analyst/ Developer

Technologies: PL/SQL and UNIX Scripting, Sun OS, Oracle 9i & 10g, TOAD, IPMS (Integrated Project Management Tool), VSS, Putty, CVS

Responsibilities:

• Understand HLA and prepare Level of Effort (LOE)
• Prepare system specifications
• Conduct design walkthrough with users and get the formal sign off
• Update and Maintain requirement traceability matrix(RTM)
• Clarify design related queries for the development Team
• Review the integration test plan & log and provide the formal sign off
• Track & monitor development progress and update the PL on daily basis.
• Clarify the design related questions with the users during the user acceptance period(UAT) period
• Prepare deployment plan and Rollback plan.
• Conduct deployment walkthrough with stakeholders and get the formal sign off.
• Collect the evidences required for client SDLC process client SDLC process (SOX-COBIT) and get the deployment approval from Change Management Team.
• Perform verification and validation on the deployment and Rollback scripts
• Prepare RFC (Request for Change) and follow up for approval for production implementation.
• Provide inputs to the business Lead for the user .
• Provide support to the deployment team during the cut over period.
• Clarify the user queries during the post implementation period of the project.
• Clarify prod support team queries to handover to the project to the operations.
• Collect and register lessons learnt in client-supplied database.
• Recommendation to the project manager to take few exceptional resources to the next project.

Confidential

Developer, Operations Lead

Technologies: PL/SQL, Perl, C, Java and Unix Scripting, Comptel Event link Mediation, Metasolv, SAS, TIBCO, Windows 2000 Advanced Server as Application server, HP-UX 11.23 Itanium, SUN E15K UNIX Server, UNIX - SunOS R5.8, Windows - 2000, Oracle 8i, 9i, TOAD, IPMS (Integrated Project Management Tool), VSS (Version control System), COMPTEL’s MDS/AMD (Event link 6.0.3), Putty

Responsibilities:

• Involved in Feasibility analysis and Implementation of New Functionalities.
• Involved in discussions held with customer during study phase.
• Involved in preparation of System Specifications and Screen Specifications document for Change Requests.
• Conducted discussion with the users to clarify the design issues.
• Presentation of design documents to clients and get the approval
• Prepare the FUTP(Functional Unit Testing Plan)
• Validate and Self Review the FUTP prepared.
• Getting the FUTP reviewed and Approved as per the organizational processes.
• Develop the code for the product as per the organizational coding standards.
• Self-Review the code and getting the IQA and EQA done for the developed code.
• Correcting the code as per the review comments and perform the Unit Testing.
• Prepare the FUTPL (Functional Unit Testing Plan Log) and log the results.
• Get the FUTPL reviewed and approved.
• Upload the documents in DMS (Configuration Management System).
• Commit the Code into SVN in its respective environment.
• Perform code Migration activities into the Integration, UAT and Pre-production environments.
• Provide the UAT Demo to the users about the developed product.
• Provide the Integration Testing and UAT Support.
• Bug fixing based on casual analysis for immediate and efficient end-to-end solutions.
• Preventive actions to reduce the redundancy of errors and enhance system performance.
• Prepared the scripts for production migration
• Prepared RFC for production implementation.
• Production rollout co-ordination and Support
• Involved in integration of Metasolv with other Systems with third party tools like Oracle CRM, Arbor BP, and Comptel SAS Using EAI Middleware (TIBCO).
• Involved in up gradation of Metasolv to new version.
• Monitoring and supporting mediation operations
• Configuration of AMD for new switches
• Methods configuration in Comptel
• Module testing for the rule sets
• Integration testing of the output from rule sets with Billing.
• Supporting to PSG team in Operational and Production issues
• Optimizations and Customizations to enhance the processing speed
• Analyzing he hardware requirements for both processing as well as for storage