SUMMARY:

To be associated with your organization that provides me an opportunity to show my skills, improve my knowledge with the latest trends and to be a part of the team accepts the challenges and utilize my education.

PROFESSIONAL EXPERIENCE:

Confidential

Project Lead

Responsibilities:

• Currently, working on the Credit Card IVR, Merchant Services & Treasury IVR Applications.
• Performing end - to-end Merchant Services (Voice Authorization & Touch Tone Capture systems) IVR Applications TC Designing as per the Design Doc & Execution
• Reported defects to the Dev team & worked through Defect Life Cycle Management
• Using Selenium & Ruby-Cucumber Automation skills, Worked on IVR Automation through Hammer Automation tool . Created Multiple Regression TC’s for Merchant Services IVR
• Written Automation Scripts using Ruby/Cucumber format & executed those using Hammer Tool
• Responsible to provide sign off for the Regression Testing for the deployments of New /future enhancements of the IVR application.
• Performing Test Cases Designing & Executing all Test Cases in Spanish relating to the different Call Flows of IVR Card & Merchant Services.
• Actively Participating in all Agile Ceremonies & adhering to deadlines
• Creating Story, Sub-tasks, defects by using Jira Tool.

Confidential

Test Lead

Responsibilities:

• Worked on 3 Major Projects of Card IVR Migration (from Gold to CE platform), Partnerships IVR (for around 40 different partners) & Fusion Migration (from Whirl Systems to TSYS)
• As part of IVR Card Migration, Tested all IVR application when it converts from Gold Platform (vxml) to CE platform (java code).
• Tested the New Partnership IVR application which is done for around for 30 different partners.
• Fusion Migration: Worked on the Fusion Project which is of the data migration from Whirl Systems to TSYS. With this, The Partnership Cards also will get the same Capital One Card IVR Experience.
• Responsible to provide sign off for the Regression Testing for the deployments of New /future enhancements of the IVR application.
• Performing Spanish/English Test Cases Designing & Executing all Test Cases in Spanish relating to the different Call Flows of IVR Card.
• Raising Defects, Retesting & Closing the Defects in ALM.
• Working in Agile Process which ensures working product will be delivered to the client.
• Verifying all Business Rules relating to the Card IVR.
• Preparing Test Data for different types of scenarios.
• Designing & Executing Test Cases in Cyara Automation Testing Tool.
• Creation of Blocks & Test Cases Call flows wise. Running of Test Cases Individually to pass by adjusting with proper time settings. Also running Bulk Test Cases by triggering a Campaigns at the time of Regression.
• Sharing Regression Results to the Management along with the Defects reports.
• Involved in doing Manual/Functional Testing as part of daily work.
• After the Deployment, retesting the application, doing the Defect Validation & make sure that application works fine against defect raised. Also review that the changes in Spanish/English are done properly or not.
• Validating Technical translation& identifying the errors/mistakes in the Master Script Phrases & Recorded Audio Files. Rectifying these errors by contacting the respective teams.
• Interacting with Client daily basis in Grooming Session to have a Daily Stand ups & discussion about the Stories for all the Future Enhancements.
• Perform Smoke & Regression Testing as well.

Confidential

Senior Test Analyst

Responsibilities:

• Doing Test Cases Designing & Executing all Test Cases relating to the Different type of Auto Insurance Products..
• Raising Defects & Assigned to Dev team.
• Translating all Business Rules relating to the Auto Insurance application
• Involved in doing Manual/Functional Testing as part of daily work.
• After the Deployment, retesting the application, doing the Defect Validation& make sure that application works fine against defect raised. Also review that the changes in Spanish are done properly or not.
• Doing Technical translation (Error Messages/Warning Messages/Report/Field/Page Names) from English to Spanish & Spanish to English.
• Interacting with Client daily basis to discuss about the status of the Test Cases Execution &Translation done
• Perform Smoke & Regression Testing as well.
• Designing XML’s for Automation Testing Purpose.

Confidential

Senior Analyst

Responsibilities:

• Having an interaction in Spanish with Internal Teams (from Latin American Countries i.e., Argentina, Mexico, Costa Rica, Caribbean, Chile, Peru & Venezuela) to discuss & resolve the queries on activities related to AR process.
• Have end-to-end knowledge of AR process (Month End Activities, Sales Result Table, Unbilled Recon, Transitions, Regular activities like Manual Invoices, CM's CM/RB's, Debit Memos, Adjustments, On Account Credit Memos).
• Played a major role in participating all Testing activities (Bundle Testing) in all Testing Environments (like GSIAU, GSIAV, GSIAB, GSIBB & GSIAS) for AR Americas Region.
• Providing Testing Results to IT Business Operations for future AR enhancements.
• Raising Service Request, Bugs on issues related in Testing Instances, working simultaneously with IT team to debug and resolve issues.
• Handled Credit Card Payment Process which is applicable only for US.
• Giving proper training on all AR activities to the New employees/Juniors.
• Handling all Country Exceptions of all countries of Americas Region.
• Worked on CLAD Invoicing (Spares Shipment Invoices) from OCAPAC to Local Countries & Local Countries to OCAPAC which is an exceptional activity which we do twice in a month & send results to Higher Management & relevant teams
• Successfully transitioned Electronic Invoicing for Argentina, Brazil & Exchange Rate Change for Colombia from SSC - Costa Rica to SSC- GFIC (Bangalore).
• Have resolved issues related Service Requests by filling up gaps/loop holes from different teams.
• Prioritized & handled all escalations.
• Worked efficiently with other teams like Collections, GL, AP, Cash Applications, Order Administration, Cash Management, Local Finance & Shared Service Centre(CR) teams to resolve queries/requests/issues.
• Doing Audit of transactions/CMs/Adjustments which are processed by the team members.
• Got 5 YAR (You Are Recognized) Awards, 1 Productivity, 2 TAT (Quick Turnaround Time), Spot Award & 2 Special Awards.
• Reports Related Issues (like, Auto-Invoice Program, unposted transactions, GL Post issues, NSJ Variances, Variance in LSR extraction & AR Recon Variances).
• Transaction Related issues (issues on Credit Memos, Invoices, Customer address/site issues, etc.,)
• Raising Bugs using Bugsmart.com & working with IT team to resolve Sales Rep Set up Issues, Unapplication Error issues.

Confidential

Responsibilities:

• Participating in Live auctions and giving proper guidance to the buyers and suppliers.
• Review the auction setup/design to gain familiarity with the event structure.
• Resolving the issues raised by the clients over web/telephone.
• During the live auctions, communicating with the clients, regarding pausing and extending the event using group chat software Campfire.com.
• Implement design changes during the event.
• Checking the bugs in the application and escalate the cases to product management team.

Confidential

Responsibilities:

• Translate letters from Spanish to English, Spanish to Telugu and Vice-Versa.
• Receiving Spanish delegates, accompanying them and explaining about the details of our organization programs.
• Telephonic conversations with Spanish officials and giving clarity on the queries raised by them.
• Every year during one month I accompanying with group of Spanish dentists and Doctors to do surgeries, giving treatments to the rural people.
• Maintaining confidential documents and files.
• Making arrangements for meeting with Spanish people.
• Translated in seminars and projects, sponsored children information details to the Spain Delegates.
• Attend Orientations to improve conceptual clarity on the organization work particularly sponsorship sector.
• Attending Spanish classes to improve Spanish Language, which helps me to perform better in my work.
• Revising Spanish letters written by the juniors and giving suggestions to improve their style of writing.