Sr Project Manager Resume Sr Project Manager - Hire IT People

SUMMARY:

I have strong trouble shooting and analytical skills and outstanding customer support skills. I can reprioritize easily while working independently. I have over 20 years in the IT arena; pcs, laptops, mobile phones and 24x7 data centers, deployment, troubleshooting, and report and document creation. System migrations. My goal is to utilize my skills to ensure smooth continuity in all areas.

SKILLS EXPERIENCE:

Migration of systems; Antivirus: McAfee, MS Essentials, Norton, etc.
Help Desk Support, Desktop Support and Field Support. MFA Support, VCenter
AD Management; Deployment/Repair of PCs/Laptops/ Scanners and Printers
Mirroring and Shadowing Disks; Server Shutdowns, startups and reboots.
Implementation of Disaster Recovery Operations
Change Control Management, Total Quality Management
Operation Support for Data Centers 24x7x365; Create new images for deployment of hardware.
Creation/modification of procedures and processes
Ticketing systems; Service Now, Remedy, HEAT, InTune for Device Management
Google Sheets, Docs, etc. Various email applications.

TECHNICAL PROFILE:

Software: Windows XP, 7, 8 & 10, Office 365,Open VMS, VAX/VMS, DCL, Decnet, DecForms, TCP/IP, LRPS, FTP, UDMS, DBMS, Target Batch, DSM (Digital Standard Mumps), FileMan, ManMan, CMS, AIMPage, Target Batch, Visio, Corel, Lotus Notes, 123,Excel and Freelance, MS Project, Novell, Arcserve, ADPICS, Outlook, MS Exchange, MS Office, MS Outlook, ISM, IDX - Caché, Multinet. Learning UNIX and JCL, CA Scheduling, REMEDY, Heat, VMWare, Bomgar, Logmein123, OVO, VSphere, Win Server 2003, 08, 12, & 16.

Hardware: All Desktops and Laptops; Printers, Scanners, iPads, iPhones, MAC, VAX/ VMS

Systems; Alpha ES40, Alpha 4000s, Alpha 8400, Alpha 1200, VAX 6000s, 8600, 8550, 11/785, 4200s, 3900s & 3100s, 7800s, 7610, 7720 Honeywell CP6, IBM System 38, LANs and WANs. XEROX Printers, SUN PC, AS400:

PROFESSIONAL EXPERIENCE:

Confidential

Sr Project Manager

Responsibilities:

Coordinate servers to either migrate/isolate/archive these systems, mostly virtual machines.
Submit tickets to have servers built, migrated to other domains, modified or decommissioned.
Maintain the migration schedule and assist all customers on process of this work.

Confidential

Help Desk/Service Desk Technician

Responsibilities:

Handle all phone calls for over 450 employees in the field and in the corporate office.
Fix and troubleshoot, iPads, iPhones, Desktops and Laptops (Dell) and androids.
Use HEAT ticket system to resolve issues

Confidential, Cedar Rapids, IA

Wintel 1 Systems Tech/Level 1 Support

Responsibilities:

Supporting over 5000 servers, globally, using Windows Server 2003, 2008 & 2012 and some UNIX.
Specific duties include; Server management - server reboot requests, Monitor Server Operating System.

Confidential, Omaha, NE

Systems Support

Responsibilities:

Support 4 Engineers with various applications; CAD, PowerPoint, Excel, Outlook, ProjectWise, Connectwise and MS Access, Maintain/create databases, PC Support, Printers and Copier as required.

Confidential, Cedar Rapids, IA

Systems Engineering Support

Responsibilities:

Perform hardware/software upgrades, new installs and recovery.
Test and evaluate software to ensure better performance.
Troubleshoot issues on PCs and Laptops for end users.
Maintained trouble tickets via Remedy software. VMS & Open VMS..

Confidential

Sr. Systems Analyst

Responsibilities:

Create operational documentation to ensure stability of system, upgrades, backups and script modifications.
Member of Change Control Committee to ensure all changes did not affect other systems or teams.

Confidential, Houston, TX

IT Specialist

Responsibilities:

Lead project to deploy Windows based desktops and laptops to 55 rigs, ships and land camps that provide hospitality services. Set up systems to utilize Skype calling, Scanners, Printers and Email

Confidential, Cedar Rapids, Iowa

Systems Administrator/Support

Responsibilities:

Perform hardware/software upgrades, new installs and recovery.
Test and evaluate software to ensure better performance.
Troubleshoot issues on PCs and Laptops for end users.
Maintained trouble tickets via Remedy software. VMS & Open VMS.

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