ACCOMPLISHED IT PROJECT MANAGER

Technical, articulate, problem solver, delivering customer-valued applications and infrastructure solutions on time and on budget

Demonstrated consistent success in delivering high quality solutions, leading teams in all aspects of project management from requirements gathering, proposal development and submission, to planning, design, implementation, testing, and closure. Excellent communication skills and a strong technical background complement a dedication and commitment to a job well done resulting in projects that received recognition by both clients and company management. Areas of expertise include:

• Applications Project Management
• Infrastructure Project Management
• Customer Relationship Management
• Business Analysis
• PMI methodologies
• SDLC

PROFESSIONAL EXPERIENCE

Confidential, East Hartford, CT 2011 - 2012
NGPF Portal Manager / Customer Portal Support Manager
Managed Next Generation Product Family (NGPF) portal initiative to address major transformation of business operations while protecting Pratt & Whitney intellectual property and export controlled data. Managed support for the existing, externally-facing, online service portal, serving users globally.
Key Achievements:

• Interfaced with IT and customers to improve portal and registration applications, resulting in multiple product releases that enhanced user experience, administrative functions, and standard work, which led to increased compliance, effectiveness, and efficiency.
• Introduced future Online Services NGPF portal strategy to management, representing multiple business units. Prepared and presented presentations on NGPF portal initiatives by providing a clear message, engaging the audience, and addressing key areas of importance, thereby receiving excellent feedback from all levels of management.
• Boosted customer satisfaction by seeking customer feedback and providing support, troubleshooting, training, and follow-through on all customer requests with onsite and remote customers.
• Led Steering Committee consisting of Portal Managers and Administrators from multiple programs and joint ventures, to align strategy, resulting in requirements definition, prioritization, solutions, and multi-year plan, for multiple portal registration systems.
• Monitored and reported portal application metrics, providing customized reports to engage business stakeholders, improving service quality.
• Coordinated and supported efforts to troubleshoot root cause of issues impacting users, solving problems, determining appropriate solutions, and engaging proper resources. Took on role immediately following a portal outage, quickly adapted to a highly ambiguous, pressurized situation, and developed and implemented a plan to address outage issues. Received very positive feedback from upper management on approach, communications, and handling of the portal outage.
• Documented and led requirements reviews to improve and automate processes. Facilitated requirements sessions with business and technical stakeholders, resulting in requirements delivered to IT to provide solutions that improved maintenance, governance, compliance, user experience, application effectiveness, and reduced costs.

Confidential, Windsor Locks, CT 2005 - 2010
Project Management Leader / Program Analyst Leader / Computer Scientist
Led business stakeholders and remote, software development and cross-functional, infrastructure teams in all aspects of project management from requirements gathering, proposal development and submission, to planning, design, implementation, testing, and closure, as part of the project lifecycle.
Key Achievements:

• Completed a diverse range of IT projects on time and within budget and met enterprise-wide, Service Level Agreements (SLA) under the global Service Delivery Contract for United Technologies, as part of the Project Management Organization (PMO).
• Provided effective management of disparate, remotely distributed project teams from service lines that included Applications, AS400, Network, Security, Data Storage, Wintel, UNIX, Desktop, and Business Continuity Services, in a distributed matrix organization, resulting in projects receiving high customer satisfaction.
• Guided stakeholders in requirements, design, implementation, testing, delivery, and support of software products, as part of the software lifecycle (SDLC). Facilitated business requirements gathering sessions, resulting in unanimous agreement for product implementation across multiple distinct business units.
• Ensured successful project delivery by maintaining a high level of quality for all projects and creating a well-defined statement of work (SOW) and implementation plan, defining measurable requirements, maintaining scope, budget, and plan for completion, and processing scope changes using a formal change control process.
• Increased revenue by identifying opportunities that added customer value, presenting and gaining customer approval, and securing significant project work.
• Improved software development process including the identification, reporting, and resolution of issues, by transitioning customer and teams to a standard project lifecycle and delivery process.
• Maximized revenue by managing and controlling budget. Monitored cost and schedule variance. Ensured resources charged hours appropriately for work performed. Followed up continuously to ensure projects remained on track.
• Coordinated efforts with procurement office, from initial quotes needed to submit proposals to the final purchase and delivery of hardware, software, and services, to meet customer requested, expedited time frames for successful product delivery.
• Identified potential issues and developed mitigation and contingency plans, as part of risk management planning.
• Interacted day-to-day with onsite and remote clients in client facing role on standard IT projects and enterprise-wide, strategic projects, impacting users globally.

Confidential, West Hartford, CT 2001 - 2003
Applications Developer / Instructor
Prepared and taught programming and design courses. Developed training materials. Taught best practices in web application design and development. Managed classroom setup procedures and implementation for company courses. Maintained and updated company web site.
Key Achievement:

• Researched and applied rapid changes in web and Java technology, learned in an extremely short timeframe, resulting in each lesson presented with the latest in cutting edge technology.

Confidential, Holyoke, MA; Hartford, CT 1997 - 2000
Consulting Engineer
Assisted in launching new business venture involving such tasks as establishing the financial reporting system, implementing systematic approaches, marketing, engineering projects, computer systems, and applications.

Confidential, Natick, MA 1995 - 1997
Field Engineer
Coordinated bid documents, project schedules, and project work with engineers, contractors, and in-house staff. Administered project construction. Monitored contracts. Secured utility rebate money. Consulted with clients on projects and utility program benefits. Managed utility marketing pilot program.

Confidential, Worcester, MA; Hartford, CT 1994 - 1995
Energy Engineer / Analyst
Identified, analyzed, investigated, quantified, evaluated, monitored, reported, and presented energy conservation opportunities, technical proposals, and operational measures. Developed and implemented performance tracking methodology for guarantee risk management. Presented engineering benefits and performance in financial terms to a wide variety of audiences.

EDUCATION, CERTIFICATION, AND PROFESSIONAL DEVELOPMENT

MS, Computer Science.
BS, Mechanical Engineering.

• Member, Confidential, 2009 - Present
• Project Management Development Program, Confidential, 2006
• Sun Certified Java Programmer, 2002

TECHNICAL BACKGROUND

Customized applications projects leveraging technologies, such as: Java, .NET, VB, C#, C++, JSP, ASP, AJAX, CSS, JavaScript, VBScript, HTML, XML, WEB Services, Documentum, SAP, SharePoint, WebSphere, WebLogic

Software Applications: Microsoft Project, Excel, Word, Access, PowerPoint, Visio, and various software packages. CSC Performa, MRF web application systems used for managing projects and proposing solutions.
Programming: Java, JavaServer Pages, Java Servlets, JDBC, J2EE, EJB, XML, XHTML, HTML, CSS, and JavaScript
Database: SQL using SQL Server, Oracle, and Access
IDE: Eclipse, Visual Age, WebSphere
Web Server: Tomcat, IIS, WebSphere
Design: Object-Oriented Programming and Design, Design Patterns, Web Application Design and Development