PROFESSIONAL SUMMARY:

• CSPO (Certified Scrum Product Owner) and PMI ACP certified professional with around 8 year of experience as Business System Analyst, Product Manager, Data Analytics, and Product Owner.
• Experience in various domains and tools such as Retail & Customer Merchandising, eCommerce (B2B & B2C), Manufacturing, Machine Learning, Artificial Intelligence, Digital Analytics, UI/UX Marketing, Supply Chain Management, Mobile Apps (Android/IOS), Business Intelligence, and Data Visualization tools.
• Expertise in Market Analysis, Business Process Optimization, System Integration, developing and managing Product Vision/Strategy, managing execution and delivery, Metrics, Reporting and Budget Management.
• Expert in Requirement Gathering, Project Documentation, leading meeting, Conducting & facilitating JAD sessions, requirement workshops, brainstorming, surveys, A/B Testing, Usability Test, Sprint Planning meeting, Sprint review meeting and daily Scrum meeting.
• Excellence in working with C - level executives, Sales, Marketing, Operations, BI & Analytics team to identify issues and patterns for effective Business Rules and Processes.
• Expertise in Project Documentations such as Business Requirement Document (BRD), Functional Requirement Document (FRD), Software Requirement Specification (SRS), Use Case Documents and GAP Analysis Document across the deliverables of a project.
• Sound understanding of Test Driven Development, writing test cases, stakeholder testing and preparing User Acceptance Testing (UAT).
• Expert in online marketing strategies, offers, social media, promotions and campaign practices.
• Expert in Web design Mockups, Wireframes, customer experience related Information Architecture and utilising Predictive Analytics and Modeling.
• Experience with various RDBMS and reporting tools such as MS SQL Server, MySQL Excel Pivot Table/VLOOKUP, Tableau, MS Power BI, Google Data Studio, SAP HANA.
• Strong experience in preparing User Acceptance Testing (UAT), and documenting of test cases.
• Experience in implementation of Google Analytics across the applications and strategize their functionalities & design and also monitoring the Website Traffic with Google Analytics.
• Good understanding of various programming languages such as Python, HTML, XML and CSS.
• Experience in migration projects to meet various users’ needs.
• Experience in preparing market research, usability testing tasks and screeners.

TECHNICAL SKILLS:

Requirement Management: Jira, VersionOne, Confluence, MS SharePoint, MS Project, MS Word, MS Excel, MS PowerPoint, Google Drive, MS Outlook

Business Modeling Tools: UML, MS Visio, Gliffychart

ERP & CRM Platforms: Salesforce IAD, Oracle NetSuite, Magento, Odoo Open Source ERP, Zendesk

Prototype Tools: Adobe Dreamweaver, Adobe XDCC, Zeplin

SDLC Methodologies: Agile, Waterfall, Scrum, Kanban, TDD

RDBMS & Reporting tools: MS SQL Server, MySQL Excel Pivot Table/VLOOKUP, Tableau, MS Power BI, Google Data Studio, SAP HANA

Programming Languages: Python, HTML/CSS

Other Tools: Marketing Cloud, Google Adwords, Solidworks, Autocad, Wordpress

PROFESSIONAL EXPERIENCE:

Confidential, CA

Technical Product Owner/ Product Manager

• Contributed to projects throughout the entire development cycle from conception to production launches.
• Define roadmap, scope and identify the business objectives, develop and implement a business strategy on projects.
• Lead 4 different development team (2 vendor team, 2 internal team) on the implementation of the Machine Learning project.
• Communicate with and gather requirements from different type of stakeholders (C-level, business unit managers, customer service agents)
• Productization of Machine Learning technology with traditional business/industrial model under the goal of improving system efficiency, cost cutting, and scalability creation
• Recognize business scenarios and define business requirements.
• SME of core document processing platform for business product.
• Breakdown requirements into different type of user stories (APIs, UI, AWS, CRM, Integration, Test Automation)
• Manage vendor relationships and dependencies.
• Identify risks, uncertainty and ambiguity of cross-team development work.
• Help QA on creating test plans and validation criteria.
• Work closely with architects, tech leads and third party on defining the tech solution and reported details to Chief Architect.
• Product owner of cross-product line features focus on revenue generation.
• Make revenue generation ideas suggestion of core legal products to management.
• Find lean product ideas for revenue generation and cost saving at same time with data analytics team.
• Design Wireframes and MockUps for different devices - adaptive pages and mobile apps.
• Define different scenarios for A/B testing on pricing and UI.
• Grow the product feature from one product to cross-platform product lines.
• Work closely with marketing team and customer service team on addressing customer pain points on emails.
• Define platform implementation plans and email migration plans.
• Make data-driven decisions to prioritize migration work.
• SME and owner of IT helpdesk system and service restoration system.
• Define KPIs for helpdesk team and SRE team on reducing backlog, reroute rate, customer complains.
• Generate weekly reports and analysis on team performance to CTO directly.
• Grow the internal ticketing tool from 200 MAU to 900 + MAU

Environment: Agile, eCommerce, MS Office, MS Project, SaaS, JIRA, VersionOne, Confluence, AWS Step Functions, Sagemaker, Textract, Tensor Flow, UAT, XML, UI/UX, Machine Learning, MockUps, Wireframe, Artificial Intelligence, Apigee, Salesforce, DynamoDB, SQL, UAT, JAD, UML, Elastic Search, FileNet, Angular 5, FileNet, Box, API, AWS Lambda, Marketing Cloud, Salesforce, Zendesk

Confidential, CA

Sr. Business System Analyst/ Product Owner

• Elicited business requirements from different departments; Hold one-on-one and group meetings with stakeholders from C-level, managers to end users.
• Play a central role of ERP system requirement gathering/analysis and business process mapping. Being the liaison between end users and development team.
• Work as SME in machinery-ecommerce, coordinated with warehouse manager, customer service team, and product managers.
• Using RACI to manage stakeholders to meet different levels of the need
• Analyzed and map business process workflow, helped stakeholders define triggers and successful criteria, analyzed roadblocks for system integration and system migration.
• Collaborated with UI/UX team, create/build Wireframes and Mock-ups.
• Manage backlog by creating a prioritized list, product backlog, and assists the team in breaking down the pieces into smaller, more manageable pieces and build it incrementally.
• Effectively managed product backlog and user stories using JIRA.
• Helped CTO with project management, managed requirements lifecycle and requirement traceability matrix by frequently gather feedback from user and development team in an agile environment.
• Planed, scheduled and executed testing of solutions in preparation for implementation. Took ownership of rectifying issues identified in testing.
• Lead UAT (user acceptance test) with stakeholders, provided education to end users.
• Setup and configure Oracle NetSuite modules include support (customer service), warehouse management

Environment: Agile/Waterfall, Jira, eCommerce, Manufacturing, Oracle NetSuite, Odoo Open Source ERP, Magento, MS Suite, MS Visio, UML, Wireframe, Mock-Ups, User Stories, DataWarehouse, Tableau, MS SQL Server, JAD, UAT, SEO, Google AdWords, SharePoint

Confidential, IA

Business Analyst

• Responsible for Requirement Gathering and Analysis of FORD global requirements.
• Enabling traceability between engineering product development and global vehicle requirement management bringing into Teamcenter PLM Solutions.
• Provided over 50activity reports to PMO in a documented and structured way.
• Created use case scenarios and documented workflow and business process
• Worked with UI/UX designer and developed over 20 web-page wireframes using Visio and provided website design solution using Dreamweaver.

Environment: Agile/Waterfall, MS Visio, MS Word, MS PowerPoint, MS Excel, Dreamweaver, UML, GAP, AutoCAD, JAD, UML

Confidential, IA

Role: Business Analyst / Data Analyst

• Organized meetings and ensured both business parties and engineering’s involvements and inputs.
• Work in Scrum team as Product Owner and facilitate Sprint Planning, Sprint Review, and participate in Daily Scrum.
• Wrote SQL queries to generate data reports related to marketing, perform Data Analysis and resolved database issues.
• Collaborate with UI/UX, API and System teams to support development initiatives and
• Used MS Visio to develop UML diagrams, activity diagrams, sequence diagram, Wireframe and Models.
• Monitored, tracked and documented the progress of the project by use requirement traceability matrix

Environment: Waterfall/Agile, MS Office Suite, UML, API, Axure RP, MS Visio, Requirement Traceability Matrix, Wireframe, HTML, XML, SQL, Agile, Java, Data Analysis, Content Management System (CMS), JavaScript, Android, Data Model, SQL Server, UAT, HTML5, JIRA, Tableau