SUMMARY

An established Technical Project Manager with extensive experience in IT Operationsacross a diverse range of technologies and multiple industry settings. Expertise in the management of projects within Information Technology. Well organized, results oriented individual possessing theproven ability to implement standards, procedures and processes that improve business functionality. Demonstrated ability to bridge technology and business goals in order to provide productive solutions. Solid management skills, highly capable of leading and motivating individuals to maximize levels of productivity, while forming a cohesive team environment. Experience managing operational and project budgets. Excellent communicator with emphasis on building strong client relationships. Quick learner with the ability to rapidly adapt to emerging technologies and dynamic environments.

Information Technology
ITIL Framework
IT Operations and Maintenance (O&M)
Project Management
Proposal Writing (SME)
Endpoint Security Management
Network Infrastructure
Technical Writing
Server/Desktop Management

PROFESSIONAL CAREER

IT OPERATIONS DIRECTOR, 2011-2012
National Academy of Public Administration (contract position via Confidential) - Washington, D.C.

Management of all IT operations and Technologyinitiatives to include the development of a state-of- the-art A/V system in support of NAPA's conferencing facilities. Provide strategic as well as day-to-day management of technical operations.

• Developed a comprehensive technology roadmap for the Academy that includes system lifecycles, budgeting (both operational and fixed asset), technical resource requirements as well as plans to sunset systems/applications including data disposition and manage all day to day technical support.
• Successfully upgraded the legacy AD infrastructurefrom 2003 to a 2008 R2 schema along with a server platform upgrade to Windows Server 2008. This effort included provisioning virtual servers from standard builds.
• Built out new 7000 sq ft. office space with a newIDF/comm. Room (mini Data Center), premise cabling (copper/fiber), power/UPS and hard wire and wireless infrastructure.
• Upgraded all desktops/laptops from WinXP to Win7 deploying a managed, stable and secure OS build.
• Seamlessly migrated all users, distribution lists and resource mailboxes to a hosted Exchange platform
• Integrated SharePoint 2010 in support of the Academy's Projects and Studies with several collaborative-based Sites, Site Collections and integrated Workflows.
• Implemented a configuration management process to ensure server/workstation builds include valid licensing, baseline security patches as well as approved applications. Once deployed, all servers/workstations and network appliances are managed by a change control process.
• Drafted and implemented key IT policies based upon industry best practices.
• Created and implemented a comprehensive Disaster Recovery plan to include detailed failover/failback procedures as well as all governing COOP documentation.

TECHNICAL PROJECT MANAGER, 2008 -2011
United States Postal Service (USPS) and the Postal Regulatory Commission (contract positions via Confidential) - Washington, D.C.

Dedicated to technical projects with both the United States Postal Service's Information Technology division as well as the Postal Regulatory Commission (PRC).Oversaw technical management of IT systems upgrade projects at various Integrated Business Systems Solutions Centers (IBSSC) around the country.

• Overall Project Manager responsible for a network/server/virtualization platform and software/database version upgrade for the Postal Store, USPS's eCommerce site (IBM's WebSphere Commerce v5 middleware to v6 and Oracle 9i to 10g). This effort included defining a standard server build, all associated testing as well as deployment.
• Managed the Web Operations Support Teamcharged with providing technical support for all aspects of USPS.com's 32 systems that included infrastructure provisioning, secure network enclaves, server/virtual server platforms builds, software applications, MS SQL and Oracle databases as well as system by system capacity planning.
• Supervised large data migration projects for USPS's PCI compliant Payment and User Registration systems in support of upgrades to critical end-user account/financial functions for USPS.com. These projects involvedthe migration of sensitive, PCI compliant datafrom Oracle 9i to 11g.
• Developed and executed the project plan for upgrading the PRC's entire production network. This upgradeconsisted of new premise cabling (fiber/copper), network switches, data center consolidation(server virtualization andnew physical server installations) through testing and production commissioning of all systems (various technologies- Windows, VMWare, MS SQL, Oracle, Exchange, SharePoint, etc.).
• Provided subject matter expertise and overall technical project management for the PRC'sContinuity Of Operations Plan (COOP) and IT Systems Disaster Recovery plans (AD replication, SAN/Data replication, Exchange/BES 5.0 failover and critical Dockets system failover).

IT Operations manager, 2000 - 2008
Confidential, (contract position via Confidential) Parsippany, New Jersey

Provided hands-on management ofall IT operations and technologyprojects at the Pfizer Global Manufacturing campus in Parsippany, New Jersey (a GMP/GLP governed facility).Worked extensively to upgrade existing legacy production systems in order toimprovesystem support andadministration as well as overall reliability. Continuously worked to improve the facility's IT infrastructure for scalability and support.

• Server/Storage Platform Team Leader for a large project to consolidate three North American data centers into a brand new data center - this effort included a large amount of server virtualization (both VMWare and HyperV), NAS/SAN migration/consolidation, fork-lifting servers, scheduling server/system downtime, risk mitigation for production system availability in addition to the new data center build out to include power, environmentals, security, etc.
• Provided comprehensive monitoring and hands-on support for Metro area workstations/laptops, Windows servers, Linux/UNIXserversas well as IBM AS/400 (iSeries) (operational maintenance, patching, anti-virus, server hardening, etc.)in addition to thethree data center moves/consolidations.
• Implemented and supported a large SharePoint 2007 infrastructure that supported over 200 Sites, numerous Site Collections and over 5000 end-users in the Americas.
• Responsible for the campus's Exchange/BlackBerry Enterprise Server operations.
• Created IT production system profiles, assessed system vulnerabilities with the Information Security Team and documented all findings formulating the working Information Protection Plan.
• Developed and managed IT Operational, Technology Procurement and Resource related budgets.
• Developed, implemented and managed a Change/Configuration Management System for all technology related systems.
• Responsible for all technology related vendor management as well as technology related SLA's.
• Authored several Standard Operating Procedures (SOPs) establishing operational control over facility processes and systems as well as many System Run-Books for operational system support (as lead Technical Writer).
• Overall responsibility for 24/7/365 support of the campus's end-user and production system IT operations to include the product manufacturing, packaging, warehousing and laboratory systems.

IT OPERATIONS MANAGER, 1998-2000
Confidential, (Contract position via Confidential) New York, New York

Manageda variety of IT projects and initiatives utilizing specialized teamsof consultants.Establishedstandardized proceduresfor streamlining IT processes which improved the ability to resolve technical issues andenhanced end-user support.

• Providedtechnical expertiseas a member of the Intel Services groupfor a 32 bitinfrastructureupgrade (both workstation and server)at Pfizer's Corporate Headquarters in New York City.
• Managed the deployment of new Win2000 desktops, division specific images and SMS deployments for over 2500 workstations in preparation for the transition from CC:Mail to Microsoft Exchange/Outlook.
• Worked as a key member of a project team to upgrade 300+ Windows servers to include defining core server hardware/RAID configurations as well as OS builds, server hardening and performance tuning criteria.
• Served on a project team that performed an instrumental role in the development and direction of the change control process to minimize the impact of scheduledsystem downtime.
• Worked as a key Project Manager for two large data center move projects.

Worked exclusively on Confidential rollout to ensure the seamless transition from a DOS based quote provider to a Windows based market data system. The $600,000,000 project covered over 300 branch offices nationwide.

• Successfully deliveredall tasks over a 210 day schedule including: project budgeting, site surveys, ordering telecommunication lines, meeting site construction and cabling deadlines, ordering hardware, configuration of users and user rights, configuration of network printers and final installation of all hardware.
• Responsible for the complete office configuration consisting of upgrades to communication rooms, premise cabling, power, necessary constructionand supply offinal as-built floor plans for each branch location.
• Provisioned user accounts, mailboxes, printer configuration and appropriate market data plan.
• Conducted weekly meetings to keep the executive management team conversant of project status.
• Provided technical support for the branch after branch conversion

Dedicated to Confidential account as a technical project manager for their $500,000,000 rollout of over 31,000 workstations throughout 475 branch offices nationwide. Managed the complete process of upgrading a branch location from a legacy ADP market data system to a complete Windows based financial information system.

• Executed a 21-week schedule for 30 branch offices consisting ofover 100 users each which involved initial branch research, ordering of telecommunication lines, gathering existing site specific network data, upgradingpremise cabling, analyzing hardware requirements including all LAN/WAN configurations, ordering hardware, coordinating shipping and receiving of servers, routers, switches and hardware; generating branch information package which included market data requirements, individual account provisioning and printer definitions/deployments.
• Participated in weekly progress and budget meetings at the Smith Barney headquarters with ADP, Smith Barney and IBM
• Trained a team consisting of 25 project coordinators on Primavera project management software and project plans to track weekly progress of branch office installations
• Provided go-live technical support for all branch offices

Well versed in all Windows Operating Systems(2000/XP/Vista/Win7, NT/2000/2003/2008-R2 Server, MS Office, Visio, MS Project, Altiris Enterprise Management, Multiple A/V Suites.Excellent working knowledge of Exchange, SQL Server, SharePoint, Oracle, EMC/Dell SANS as well as virtualization platforms such as VMware ESX/ESXi 4.x/5.x, MS HyperV and VirtualBox. Well versed in all server catalogs for Dell, HP and IBM as well as network infrastructure equipment such as Cisco, SonicWall and Juniper to include wireless networking manufacturers such as Cisco and Motorola/Symbol, Remedy and Peregrine platforms. MCSE - 1997

• Business Management (in process)
• Project Management Masters Certificates (Project Management Essentials, Advanced Project Management and Mastering Project Management)
• Top Secret Clearance in process (interim Secret granted)