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Program Manager Chicago, IL

SUMMARY:

  • Team Building & Mentoring* Change Management*Merger & Acquisitions* Vendor Management * Healthcare Management
  • Versatile Self - Motivated, analytical, and results focused Project Management Professional with more than 9 years of experience driving results in complex and fast-paced within various verticals: Healthcare(Medicaid/Medicare), Education, Insurance, Aviation, Enterprise Regulatory Compliance, Merger & Acquisitions.
  • A passionate leader with an aptitude for cultivating long-term, strategic partnerships that yield high returns.
  • Leads clients’ satisfaction by maintaining open lines of communications throughout all phases of the project.

EXPERTISE HIGHLIGHTS - BUSINESS SOFTWARE:

  • Enterprise Project Management Office
  • Stakeholder Engagement
  • EHR Operations
  • Process Improvements

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Program Manager

Responsibilities:

  • Effectively leading cross-functional teams and stakeholder engagement throughout the SDLC, across the district of 535 campuses Budgeted $12M, Team of 20
  • Oversee and direct execution of all aspects of software integration of Oracle Financials, Fixed Assets, Purchasing, Peoplesoft, Student Information System (SIS), TechXL; preparing and delivering end-user training sessions to facilitate successful adoption of Mobile Web Development
  • Deliver executive program status reports, project schedules, dashboards, financial reporting, risk mitigation plans
  • Enforce strategic and methodological (Waterfall) execution of program deliverables and drive outcomes

Confidential, Chicago, IL

Project Manager Consultant

Responsibilities:

  • Successfully co-managed Federal Mandated Regulatory (ICD-10) & Client Commitment Programs (Eligibility, 834’s, Encounters)
  • Responsible for overseeing the implementation of health and dental products, ensuring all benefit changes and product add-ons are aligned in support of go live for renewal and off cycle needs
  • Defined best PMO processes and tools best suited to each project, creating detailed project schedules, communication plans
  • Performed project planning, tracking and oversight to ensure projects were completed on schedule and within budget

Confidential, Naperville, IL

Implementation Project Manager

Responsibilities:

  • Led Fortune100/500 software implementation projects within the Healthcare vertical utilizing a combination of SDLC & Agile
  • Served as liaison with client end-users, SA’s, BA’s, developers in requirements gathering, analysis, design, configuration, user acceptance testing and maintenance, facilitated daily Scrum stand-ups, manage product backlog utilizing JIRA
  • Developed status reports, project schedules, communication artifacts, outlining critical timelines, raid logs
  • Created a culture of continuous process improvement and environment that embraced change within the PMO and mentored direct reports through career development

Confidential, Des Plaines, IL

Project Manager Consultant

Responsibilities:

  • Successfully oversaw the implementation of Smart Plan Choice, a State of Illinois Medicaid Accountable Care Entity ( Confidential ) Budgeted $5M, Team of 30
  • Coordinated multiple EMR application/enhancements (EPIC, APEX, Crimson, QNXT) utilizing SDLC, Waterfall, Agile
  • Collaborated with business and technology stakeholders to define future state Epic requirements, deliverables; managed the following Operational Workgroups: Biomedical Device Integration with Epic, Epic Printing & Workstations
  • Tracked progression of program utilizing MS Project, facilitated weekly meetings, created and managed RAID Log

Confidential, Chicago, IL

Project Manager Consultant

Responsibilities:

  • Executed program governance in merger integration activities across 3 work streams (HR, Finance, Technology)
  • Lead meetings with stakeholders to move forward high-level key tasks and escalate significant process bottlenecks, anticipated delays and critical path analysis, assist in due diligence and transition planning activities.
  • Successfully managed back office application implementations: Oracle HR-Peoplesoft, Payroll, Concur

Confidential, Chicago, IL

Project Manager Consultant

Responsibilities:

  • Co-Managed Global Software Implementation Project (UC 360 Cargo) Merger & Integration of Continental/United Cargo, led cost saving initiatives resulting in more than $50MM per year annualized savings
  • Communicated project progression in a cross-functional team including international teams (Brazil, China, France)
  • Created status reports, project schedules aligning resource tasks in ensuring deliverables were met
  • Built and maintained working relationship with UA PMO, Senior leadership & software vendor (Mercator)

Confidential, Chicago, IL

Supervisor, Registration Services

Responsibilities:

  • Provided leadership and Project Management to the registration department ensuring quality patient care
  • Managed a team of 12 (Registration reps’, Business/Database Analysts, Solution Architects, EPIC SME)
  • Lead full-lifecycle EPIC Registration implementations: Scheduling ADT, Real time eligibility administration), improving effectiveness of EVS workflows
  • Facilitated project meetings, created project schedules, status reports, conducted project close-out activities

Confidential, Chicago, IL

Sr. Project Coordinator

Responsibilities:

  • Coordinated IT projects; Teradata, Oracle, DB2, SQL Servers, Disaster Recovery; Liaison between vendors and IT resources
  • Utilized Clarity in tracking resource allocations; creating status reports for stakeholder’s review and governance approval

Confidential, Chicago, IL

Multispecialty Practice Supervisor

Responsibilities:

  • Managed day-to-day operations for a staff of 30 (Administrative support/CMA’s) whom supported 12 physicians for 4 sites
  • Oversaw the large-scale EMR implementations focusing on revenue cycle integration, preferably with Epic Revenue Cycle
  • Managed patient conflict resolutions, addressing patient billing issues, coordinated off-site training for staff
  • Revenue Cycle Management and Coding (3M & Siemens)

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