PM/BA/Broker Associate Resume

SUMMARY:

Strong customer - service orientation.
Excellent written and oral communication skills.
Excellent listening and interpersonal skills.
Ability to communicate ideas in both technical and user-friendly language.
Ability to conduct research into application issues and products.
Highly self-motivated and directed with keen attention to detail.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented collaborative environment, using Agile and Scrum methods.

SUMMARY OF SKILLS:

MS Project Professional 2003/2007/2010/2013/2016 , MS Project Server 2007/2010, and Oracle Primavera
MS Excel, Word, Power Point, Visio, Publisher, Access, SharePoint, Outlook 2003/2007/2010/2013/2016 /365
SQL, My SQL, SQL Anywhere 11, DB2, QuickBase, Documentum Developer 5.x though 6.5, Alfresco, DocuSign
CRM/CMS (Siebel, Salesforce, SAP, Microsoft Dynamics 365, HubSpot, Dotloop, KvCore)
Ruby, PHP, JavaScript, HTML5, CSS3, XML, UML, BPML, BPMN, Visual Studio, Photoshop, Illustrator, Dreamweaver

PROFESSIONAL EXPERIENCE:

PM/BA/Broker Associate

Confidential

Responsibilities:

Consulting on integration of CMS & CRM systems with agent web sites and on improving training portals.
Extensive use of MS Office 2013, MS Project 2013, MS Visio 2013, Adobe Acrobat Pro, Photoshop, Illustrator, and Dreamweaver.

PM/BA/Broker Associate

Confidential

Responsibilities:

Proposed and implemented solutions for new and existing product features and updates relating to CMS, CRM and eSignatures utilizing MS Office 2013 Professional, which included Project and Visio.

Project Manager/BA

Confidential

Responsibilities:

Independently analyzed marketplace, industry, company, technology trends and best practices, vendor products and services.
Provided consulting resource and comprehensive recommendations based upon industry knowledge, current application landscape, and competitive landscape and independently developed solutions for issues identified.
Identified project stakeholders and user classes. Identified appropriate representatives for each user class and documented their responsibilities.
Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, process descriptions, use cases, competitive product analysis, and/or workflow analysis.
Led requirements analysis and verification, ensuring deliverables were complete, consistent, feasible, unambiguous, and that they conformed to PMI standards.
Identified key barriers/core problems and applied problem solving skills to deal creatively with issues.
Performed other related duties, as assigned.

Project Manager/BA

Confidential

Responsibilities:

Developed the WBS using MS Project Server 2007 and ensured achievement of program goals by monitoring project metrics.
Architected and managed the program content and configuration management systems (Documentum & SharePoint).
Reported weekly program progress via Power Point presentations at weekly program meetings.
Developed program meeting agendas and distributed meeting minutes and action items, which I tracked through applications I developed using Quickbase.
Coordinated with vendors and construction project managers to ensure that all project milestones and deliverables were accomplished within scope and budget.

Business Analyst/PM

Confidential

Responsibilities:

Performed CMS (Documentum e - room& SharePoint) development and maintenance.
Created ad hoc reports and presentations utilizing Excel, MS Project, Power Point, and Visio applications to ensure timely completion of project deliverables.
Prepared the weekly agenda and took the meeting minutes for the project steering committee meetings.
Delivered all tasks on a daily basis to exacting Confidential standards.

Business Analyst/PM

Confidential

Responsibilities:

I assumed various duties and was considered an integral part of the morning sort operation.
My duties were far ranging and involved extensive Excel work and SQL reporting functions that facilitated analysis of daily operational performance.
The work was highly detailed and my yearly reviews reflected on my dedication and performance.
In addition to working with legacy mainframe programs and administering the Operations Control & Scanning Control Systems to Sigma 6 standards:
Gathered requirements and interfaced with Confidential 's programming department for application testing and deployment.
Worked closely with the software application development teams throughout the SDLC to ensure that applications met user requirements.
Developed system documentation and training manuals.