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Pm/ba/broker Associate Resume

SUMMARY:

  • Strong customer - service orientation.
  • Excellent written and oral communication skills.
  • Excellent listening and interpersonal skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Ability to conduct research into application issues and products.
  • Highly self-motivated and directed with keen attention to detail.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented collaborative environment, using Agile and Scrum methods.

SUMMARY OF SKILLS:

  • MS Project Professional 2003/2007/2010/2013/2016 , MS Project Server 2007/2010, and Oracle Primavera
  • MS Excel, Word, Power Point, Visio, Publisher, Access, SharePoint, Outlook 2003/2007/2010/2013/2016 /365
  • SQL, My SQL, SQL Anywhere 11, DB2, QuickBase, Documentum Developer 5.x though 6.5, Alfresco, DocuSign
  • CRM/CMS (Siebel, Salesforce, SAP, Microsoft Dynamics 365, HubSpot, Dotloop, KvCore)
  • Ruby, PHP, JavaScript, HTML5, CSS3, XML, UML, BPML, BPMN, Visual Studio, Photoshop, Illustrator, Dreamweaver

PROFESSIONAL EXPERIENCE:

PM/BA/Broker Associate

Confidential

Responsibilities:

  • Consulting on integration of CMS & CRM systems with agent web sites and on improving training portals.
  • Extensive use of MS Office 2013, MS Project 2013, MS Visio 2013, Adobe Acrobat Pro, Photoshop, Illustrator, and Dreamweaver.

PM/BA/Broker Associate

Confidential

Responsibilities:

  • Proposed and implemented solutions for new and existing product features and updates relating to CMS, CRM and eSignatures utilizing MS Office 2013 Professional, which included Project and Visio.

Project Manager/BA

Confidential

Responsibilities:

  • Independently analyzed marketplace, industry, company, technology trends and best practices, vendor products and services.
  • Provided consulting resource and comprehensive recommendations based upon industry knowledge, current application landscape, and competitive landscape and independently developed solutions for issues identified.
  • Identified project stakeholders and user classes. Identified appropriate representatives for each user class and documented their responsibilities.
  • Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, process descriptions, use cases, competitive product analysis, and/or workflow analysis.
  • Led requirements analysis and verification, ensuring deliverables were complete, consistent, feasible, unambiguous, and that they conformed to PMI standards.
  • Identified key barriers/core problems and applied problem solving skills to deal creatively with issues.
  • Performed other related duties, as assigned.

Project Manager/BA

Confidential

Responsibilities:

  • Developed the WBS using MS Project Server 2007 and ensured achievement of program goals by monitoring project metrics.
  • Architected and managed the program content and configuration management systems (Documentum & SharePoint).
  • Reported weekly program progress via Power Point presentations at weekly program meetings.
  • Developed program meeting agendas and distributed meeting minutes and action items, which I tracked through applications I developed using Quickbase.
  • Coordinated with vendors and construction project managers to ensure that all project milestones and deliverables were accomplished within scope and budget.

Business Analyst/PM

Confidential

Responsibilities:

  • Performed CMS (Documentum e - room& SharePoint) development and maintenance.
  • Created ad hoc reports and presentations utilizing Excel, MS Project, Power Point, and Visio applications to ensure timely completion of project deliverables.
  • Prepared the weekly agenda and took the meeting minutes for the project steering committee meetings.
  • Delivered all tasks on a daily basis to exacting Confidential standards.

Business Analyst/PM

Confidential

Responsibilities:

  • I assumed various duties and was considered an integral part of the morning sort operation.
  • My duties were far ranging and involved extensive Excel work and SQL reporting functions that facilitated analysis of daily operational performance.
  • The work was highly detailed and my yearly reviews reflected on my dedication and performance.
  • In addition to working with legacy mainframe programs and administering the Operations Control & Scanning Control Systems to Sigma 6 standards:
  • Gathered requirements and interfaced with Confidential 's programming department for application testing and deployment.
  • Worked closely with the software application development teams throughout the SDLC to ensure that applications met user requirements.
  • Developed system documentation and training manuals.

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