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Project Manager Resume

Phoenix, AZ

SUMMARY:

Business professional with experience working in large to medium sized companies including four in the Fortune 100. Recognized for outstanding performance, customer service and driving cost reduction.

EXPERIENCE INCLUDES:

  • Project Management Professional
  • Standards Policies & Procedures Development
  • Scrum Alliance CSM
  • Software Requirements Documentation
  • Project Planning and Implementation
  • Process Assessment and Re - engineering
  • Agile Software Development
  • Confluence and SharePoint Site Development

TECHNICAL SKILLS:

Extensive experience using Microsoft applications (Visio, Excel, PowerPoint, Project & Word), Rally, Confluence, ServiceNow and SnagIt

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

  • Project Manager on the Confidential Program Management Office, responsible for supporting the implementation of the Agile Large Solution layer, to support the E2E program management of 25 workstreams and 40+ Scum teams
  • Responsible for Kanban board setup; tracking and reporting of Capability and MVP deliverable progress, against the program roadmap
  • Support STE Envisioning, Pre- PI Planning and PI activities including meeting minutes and management of the action item log
  • Design Confluence pages to share key Rally and Program onboarding documentation, to facilitate knowledge transfer across the program

Confidential, Tempe, AZ

Business Process Analyst

Responsibilities:

  • Documented Risk Reporting policies and procedures, in support of the Risk Reporting Governance Project
  • Reported weekly project status against key milestones to Confidential leadership

Confidential, Phoenix, AZ

Lead Project Manager, Service Delivery

Responsibilities:

  • Lead Project Manager on the Software Distribution and Packaging team, supporting the Confidential global Microsoft Windows environment
  • Partnered with a team of SCCM administrators and software packagers (both on-shore and off-shore); Application Product Owners; and support teams across the enterprise, to successfully manage and execute requests for software packaging and distribution
  • Responsible for managing global software deployments including deployment planning; relationship management; risk management; change management; and KPI reporting to senior leadership
  • Drove the effort to re-engineer and streamline the end-to-end software request, packaging and deployment processes. Ensured the adherence to adopted standards and practices. Supported the successful deployment of software packages, which were error free and on schedule

Confidential, Phoenix, AZ

Project Manager

Responsibilities:

  • Coached Agile scrum teams on program compliance to both the Agile Software Development and the Solution Architecture Review (SAR) standards and policies
  • Developed guidelines to socialize compliance requirements across seven Scrum teams
  • Partnered with AET Scrum Masters, Product Owners and Engineering Directors to write and obtain Business & Technology VP approval on Agile charters, for nine workstreams
  • Coordinated the review and submission of the weekly Finance Forward Technology Delivery senior management status deck

Confidential, Phoenix, AZ

Manager, Basel Issue Management team

Responsibilities:

  • Drove the program issue management process, for the Basel Banking Regulatory Program.
  • Consolidated related issues from multiple sources; understood the issues and identified redundancies or synergies.
  • Reported a comprehensive view of Basel program issues.
  • Managed relationships between the Basel business and technology teams to drive issue analysis and resolution.
  • Partnered to create all process and governance documentation for the Basel Issue Management team.
  • Created monthly dashboard reports categorizing all open issues, using eight Basel Effectiveness capabilities, driven by the Basel final rule. This assessment provided a set of themes that were used to escalate program issues with high to medium impacts. Investigated the Commercial Bureau Account Monitor ( Confidential ) file processing issues, which repeatedly impacted Basel cycle processing timelines. Successfully collaborated with business and technology teams across the enterprise, to create a comprehensive end-to-end Confidential data flow, which aided root cause analysis, uncovered technical problems and process gaps. Presented the data flow and findings to Basel senior leadership. Gained leadership support to drive issue resolution. Provided end-to end business process and technical expertise during issue resolution discussions. Helped identify the technical solution.

Confidential, Phoenix, AZ

Sr. Business Systems Analyst/Project Manager

Responsibilities:

  • As a project manager, supported multiple workstreams in the cross-state migration of both the Corporate Production and Disaster Recovery Data Center. Both roles required building and managing multiple project schedules; creating slides to provide senior management with status on workstream progress against critical milestones; managing each workstream’s risk, issue and change control processes; creating and receiving approval on project charters and milestone definitions of done.
  • Supported the development and implementation of 40+ program governance policies and procedures, standards and guidelines, and processes related to infrastructure migration and program governance including knowledge management strategy, change control procedures, project plan standards, new resource on-boarding guides and all move group migration process flows.
  • Managed Data Center 2015 Program communications on the Square and 10 SharePoint team sites. This included SharePoint page design; program communication content development; list and library design; site security and site audits.

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

  • Supported technology delivery, by partnering with key business stakeholders, to document various phases of the Software Development Lifecycle including: Project Definition, Requirements Definition, Design, Build and Test.
  • Facilitated requirements sessions with the Business and impacted systems. Participated in System Integration Testing and User Acceptance Testing, utilizing Mercury Quality Center to document requirements traceability and SIT/UAT test results.

Confidential, Phoenix, AZ

Business Systems Analyst (BSA)

Responsibilities:

  • Provided BSA support for two initiatives related to email marketing and on-line promotions.
  • Consulted with Consumer Travel Network (CTN) subject matter experts, to understand the current state promotion/offer business processes (creative thru launch). Developed detailed “As Is” process flow charts and identified process bottlenecks for analysis and potential automation.

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