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Scrum Master Resume

St Louis, MO


  • Seasoned IT professional with 9+ years of global experience in techno - functional roles across various domains including Insurance, Retail, Telecom and Healthcare.
  • Served various industry standard capacities as a Developer, Business Systems Analyst, Data Analyst and Scrum Master.
  • SAFe certified Scrum Master and Application Engineer with 3+ years of experience as scrum master.
  • Proven ability in leading and working with cross-functional and self-organizing teams in business settings.
  • Extremely skilled as Scrum Master in implementing the scrum process and facilitating Scrum ceremonies (Backlog grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective), focused on improving the team’s performance and handling team and project level dynamics.
  • Experience in eliciting Business Requirements using various techniques such as Joint Application Development (JAD), Observation, Interviews, Document Analysis, Prototyping, Interface Analysis, Survey, Cross team knowledge share and transfers.
  • Collaborated with the project manager on creating the Work Breakdown Structure using MS Project, tracking schedules, milestones, evaluating the impact of various changes.
  • Well versed in writing User Stories and Breaking down Epics into user stories using INVEST method.
  • Managed Requirements Churn in Scrum efficiently and supported the PO in prioritizing the product backlog using techniques like MoSCoW & KANO.
  • Supported the Scrum Development Team in estimating Product Backlog Items (PBIs) using T-shirt sizing and Planning Poker. Implemented Story Point Normalization as part of maturing the Agile Team.
  • Skilled in developing workflow analysis and design, data flow diagrams, process flow diagrams, user interface design, Entity-Relationship (ER) diagrams and object-oriented analysis and design.
  • Expertise in User Interface Design through wireframes and mock-ups.
  • Experience in Requirement Management and Change Control systems. Proficient in developing UML diagrams such as Use case diagram, Activity diagrams and Class diagram using MS Visio, Rational Rose.
  • Experience in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and translating them into functional specifications.
  • Well versed in authoring/reviewing Business Requirements Document (BRD), Functional Specification Document (FSD), System Requirement Specifications (SRS), drafting Use Cases, Business case and Data mapping document.
  • Highly collaborative team player with customer relationship skills and excellent possess facilitation with ability to mentor the team in prioritizing tasks according to business needs.
  • Experienced with client interactions and converting business functionalities to Service Oriented Architecture (SOA) models across IT environment.
  • Experience in applying business analysis tools like GAP Analysis, SWOT, PESTEL, Impact Analysis, Root-cause identification, Cost-Benefit analysis, Feasibility study and Risk Analysis.
  • Expertise in preparing Test Plan, Test Scenarios, Test Documentation, Test Scripts and Test Cases; coordinating User Acceptance Testing (UAT), and various need-based testing.
  • Implemented SQL queries using various joins, unions, group by and aggregate functions to extract data from different data sources. Knowledge of Relational Database Management systems (RDBMS)
  • Excellent communication, analytical, problem solving, and management skills with an eagerness to learn new technologies and team building capability.
  • Experience handling teams in Offshore/Onside model and communications to ensure seamless service delivery.


Project Management Tools/ Methodology: Object Oriented Analysis and Design. (OOAD) using Unified Modeling Language (UML)), MS-Project, MS Share Point, Service Now, JIRA, Agile-ScrumRally and Waterfall.

Requirement Management: MS Office, JIRA, VersionOne, Rally (CA Agile Central), HP ALM 11.5, Team Foundation Server (TFS) and Rational Rose

Databases: SQL Server, Oracle 9i/10g/11g/12g, Teradata

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2007/2010/2013 , MS Project, MS Visio, Erwin Standard Edition, MS Access

Analytics Tools: MS Excel, MS Access, Google Analytics, Tableau

Testing Tools: HP ALM11.5, HP Service Center, HP QC, and Bugzilla

ETL Tools: Informatica Power Center, Informatica Data Quality and Talend Open studio

Languages: HTML-5, CSS-3, XML, C/C++, PL/SQL, T-SQL,UNIX

Defect Tracking tools: HP QC, HP ALM, JIRA, Rally (CA Agile Central)

Scripting and Markup: HTML, HTML5, CSS, XML Schema, JQuery


Confidential, St. Louis, MO

Scrum Master


  • Acting as a Scrum Master for closely studying team dynamics to help the team member’s transition to Agile from a traditional mindset.
  • Facilitated the 5 Scrum Ceremonies (Sprint planning, daily Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospective).
  • Provide coaching, leadership and direction to the team to implement best agile practices.
  • Manage Scrum Teams internal and external dependencies.
  • Coached the product owner in planning and defining the product backlog, prioritizing the Product Backlog Items (PBIs), backlog refinement and release planning for upcoming sprints.
  • Track and manage project execution in accordance with solution delivery.
  • Maintain and report metrics that provide visibility to stakeholders on team-level progress and quality.
  • Provide real-time feedback to the methodology team based on experiences with service delivery teams.
  • Be a change agent and foster a ‘learn by doing’ environment.
  • Created and Managed change management tickets for Production releases, Incident tickets and new requests across different cross functional teams.
  • Establish team level cadence and drive team level ceremonies in alignment with organization direction.
  • Remove impediments for the team and escalate as appropriate.
  • Encourage and facilitate cross-team coordination and collaboration.
  • Actively contribute to the company’s Agile and Lean Community through participation in the internal Agile Community of Practice and Scrum Master Forum.
  • Use tools such as Jira, Confluence, Lync, Outlook, and MS Office, etc. work cross functionally for aligning strategy, methodology and execution.
  • Help the team negotiate commitments with various stakeholders.

Confidential, Atlanta, GA

Scrum Master/Team Lead


  • Facilitated the 5 Scrum Ceremonies (Sprint planning, daily Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospective).
  • Facilitated Scrum of Scrums as acting RTE, in the RTE’s absence.
  • Functioned as acting RTE.
  • Closely tracked and managed dependencies with external teams, to ensure sprint goals are met and dependencies do not become impediments.
  • As acting RTE, resolved dependencies & conflicts between multiple teams, supporting them in prioritizing their product backlog to mitigate the risk due to dependencies.
  • Supported the RTE during PI planning, in organizing and facilitating the event.
  • Worked with the BA & PO to groom the backlog efficiently and adhere to the definition of ready so that the backlog adheres to the DEEP criteria.
  • Served as liaison between the scrum team, architect and key stakeholders, earning their confidence with reliable follow-through.
  • Resolved internal and external impediments that the team is encountering.
  • Worked closely with other Scrum Masters on the ART (Agile Release Train) to identify dependencies and prioritize backlogs appropriately to mitigate risks.
  • Touch based with Product Owner in breaking down the high-level stories (Epics) into User stories and to get them refined
  • Built an environment to foster growth with emphasis on team spirit and transparency.
  • Reviewed Sprint Burn down and Release Burn down Charts to track team’s delivery and deadlines.
  • Worked with the Agile Coach and RTE to structure the team and effectively implement the Scrum Process.
  • Mentored the team to follow Agile Best Practices and effectively align with the Agile Release Train Strategy.

Confidential, Orville, Ohio

Scrum Master


  • Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List, Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, Theme Scoring, T-shirt sizing, Planning Poker and Theme Screening.
  • Assisted Project Manager in hiring and on-boarding resources.
  • Assisted Product Owner in identifying the dependencies, some of them is organizational Impediments.
  • As a Scrum Master facilitated scrum events including Sprint planning, Stand-up meeting, Backlog refinement, Sprint review and Sprint retrospection meetings.
  • Assisted team to adapt Scrum documentation - to create Product Backlog with User stories, Sprint Backlog, Sprint Task List and maintained the Sprint Burn down and Release Burn Down charts using JIRA. Expertise in multiple estimation and prioritization techniques - MoSCoW, Kano, T-shirt sizing, Planning Poker.
  • Supported in progressing of the system integration testing efforts across multiple teams on the agile release train.
  • Encouraged and implemented process improvements techniques and ensure that there was room for change. Introduced a checklist during story time to ask the right questions while reviewing each story.
  • Adopted ATDD practice of creating acceptance test cases before development to ensure product quality.
  • Reported defect status to business users and serious management by using JIRA.
  • Used JIRA tool for Sprint planning, Sprint backlog management, Sprint Task list management, task allocations and report generation. Generated reports to track team velocity, issue tracking, team work load tracking and response time tracking.
  • Tracked closely the release timelines and ensured that the business goals and commitments are met.
  • Assisted the Project Manager to construct a project plan that included Project Schedules, Milestones tracking using MS Project.
  • Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
  • Supported testing efforts across all stages of testing for releases - SIT, UAT, and Performance Testing by ensuring timely deployment of application in appropriate environment, reviewing release notes.

Confidential, Seattle, Washington

Sr. ETL/Informatica Developer


  • Developed Data Flow diagrams to create Mappings and Test plans. Specifically these data flow diagrams ranged from OLTP systems to staging to Data warehouse.
  • Designed and developed Informatica Mappings from OLTP to Stage and Stage to DWH and effectively used Informatica Transformations like Source Qualifier, Joiner, Expression, Router, Aggregator, Connected and Unconnected Lookup, Normalizer, Update Strategy etc.
  • Developed complex mappings, mapplets using Informatica workflow designer to integrate data from varied sources like Oracle, SQL Server, Flat files and loaded into target.
  • Worked on performance tuning by identifying the bottlenecks in Sources, Targets, and Mapping enhanced Performance for Informatica sessions using large data files by using partitions.
  • Worked extensively on IDQ Analyst for Profiling, Creating rules on Profiling and Scorecards.
  • Extensively worked on Address Validator transformation in Informatica developer (IDQ).
  • Utilized Informatica IDQ 9.6.1 to complete initial data profiling and matching/removing duplicate data.
  • Integrated IDQ mappings through IDQ web service applications as cleanse functions in Informatica
  • Worked with Static cache, Persistent, Dynamic cache, Index cache, Data cache and target based commit interval in order to improve the performance at session level.
  • Developed Unix Shell Scripts to ensure successful execution of the ETL processes
  • Responsible for using different types of Stages such as ODBC Connector, Oracle Connector, Transformer, Join, Sequential File to develop different jobs.
  • Applied the concept of Change Data Capture (CDC) and imported the source from Legacy systems using Informatica Power Exchange (PWX).
  • Used Power Exchange to extract data from the ERP systems.
  • Developed strategies for Incremental data extractions as well data migration to load into the Oracle and also assisted in designing Logical/Physical Data Models.
  • Extensively performed Data Masking for preserving the referential integrity of the user data.
  • Build several Unix Shell scripts for PL/SQL programs to schedule them on Control M.
  • Assisted the team in the development of design standards and codes for effective ETL procedure development and implementation.
  • Worked with SQL Override in the Source Qualifier and Lookup transformation.
  • Involved in the design, development and testing of the PL/SQL stored procedures, packages for the ETL processes.
  • Created Unix Shell Scripts for ETL jobs, session log cleanup, dynamic parameter and maintained shell scripts for data conversion.
  • Built UNIX script and Autosys scheduler jobs to perform PNE batch jobs, File and Data Archival jobs
  • Prepared Unit Test plan and efficient unit test documentation was created along with Unit test cases for the developed code.
  • Involved in the process design documentation of the DW Dimensional Upgrades.
  • Coordinate with offshore team and client, update daily status report to client.
  • Validate the data in source and target systems using PL/SQL queries.
  • Involved in migration of mappings and sessions from development repository to production repository.
  • Installed and Documented the Informatica Power Center setup on multiple environments.

Confidential, Redmond, Washington

Sr. ETL/Informatica Developer


  • Involved in design & development of operational data source and data marts in Oracle.
  • Involved in analyzing source systems and designing the processes for Extracting, Transforming and Loading the data.
  • Involved in Data Model Design and used best approaches to configure Physical and Logical model.
  • Used various transformations such as Source Qualifier, Expression, Lookup, Sequence Generator, aggregator, Update Strategy and Joiner while migrating data from various heterogeneous sources like Oracle, SQL Server, and Flat files to target data base.
  • Made changes in mappings with data changing capture capability for sources which have data added rapidly.
  • Worked extensively on bug fixing of the existing mappings, performance tuning for better performance with best performance techniques and making existing objects to adhere to standards set up for the project.
  • Created mappings in Informatica Developer (IDQ) using Parser, Standardizer and Address Validator Transformations.
  • Worked with Informatica Data Quality toolkit, Analysis, data cleansing, data matching, data conversion, exception handling, and reporting and monitoring capabilities of IDQ.
  • Integrated IDQ mappings through IDQ web service applications as cleanse functions in Informatica
  • Extracted Mainframe files using Informatica Power Exchange and transformed them to be loaded in Operation Data Store (ODS) tables.
  • Implemented Real time Chang Data Capture (CDC) using Informatica Power Exchange.
  • Written and used UNIX shell scripts for scheduling and pre/post session management.
  • Involved in performance tuning of the Informatica ETL mappings by using TPT connections, pushdown optimization, and partitioning, resizing caches.
  • Created mapping variables and parameters for incremental loading.
  • Handled Slowly Changing Dimensions (Type I, Type II, Type III) based on the business requirements.
  • Reviewed source data and recommend data acquisition and transformation strategy.
  • Wrote SQL stored procedures to implement business logic.
  • Involved in conceptual, logical and physical data modeling and used star schema in designing the data mart.
  • Used Informatica Power center workflow manager to design sessions, assignment, e-mail and command to execute mappings.
  • Developed and coded applications in PL/SQL.
  • Created mapplets to reuse the transformation logic in several mappings.
  • Designed and setup Autosys batch jobs by Setting up Autosys profile, built JIL script, UNIX script, dependency set up with other existing jobs
  • Used power center workflow monitor to monitor the workflows.
  • Optimized mappings using transformation features like aggregator, filter, joiner, expression and lookups.
  • Created daily and weekly workflows and scheduled to run based on business needs.
  • Involved in creating complex and custom reports using SSRS with drilldown features, sub reports, charts.
  • Worked closely with Production Control team to schedule shell scripts, Informatica workflows and PL/SQL code in Autosys.
  • Involved in developing test automation scripts using Perl/Python.

Confidential, New York

ETL/Informatica Developer


  • Developed complex Informatica mappings using various transformations - Source Qualifier, Normalizer, Filter, Connected Lookup, Unconnected Lookup, Update strategy, Router, Aggregator, Sequence Generator, Reusable sequence generator transformation.
  • Created Oracle Stored Procedure, Function, Cursor, Package and Triggers.
  • Developed complex mappings using Informatica Power Center for data loading.
  • Enhanced performance for Informatica session using large data files by using partitions, increasing block size, data cache size and target based commit interval.
  • Developed various mappings for extracting the data from different source systems using Informatica, PL/SQL stored procedures.
  • Developed mappings for extracting data from legacy and Oracle Applications into our data warehouse.
  • Extensively used Informatica to load data from MS SQL Server into the data warehouse.
  • Developed mappings between multiple sources such as flat files, oracle and multiple targets.
  • Strong experience in using Expression, Joiner, Router, Lookup, Update strategy, Source qualifier and Aggregator Transformations.
  • Created Informatica mappings with PL/SQL stored procedures/functions to in corporate critical business functionality to load data.
  • Created client/server Perl scripts to automate routine processes to check for new incoming data.
  • Developed Informatica mappings for Slowly Changing Dimensions Type I & II.
  • Created Mapplets for implementing the incremental logic, in identifying the fiscal quarter of the transaction and in calculating various requirements of business processes.
  • Converted MS SQL Server logic and COBOL files into Informatica mappings.
  • Successfully developed drill down reports and hierarchies, created cascading values using Cognos.
  • Extensively involved in troubleshooting the issues in UAT.
  • Extensively used almost all the transformations, which includes (Sequence Generator, Expression, Filter, Router, Sorter, Rank, Aggregator, Lookup (Static and Dynamic), Update Strategy, Source Qualifier, Stored Procedure, Joiner, Normalizer and XML Source Qualifier).
  • Involved in creating and running Sessions and Workflows using Informatica Workflow Manager and monitoring using Workflow Monitor.
  • Seamlessly migrated the code from Development---Testing---UAT---Production.
  • Extensively worked on creating and executing formal test cases, test plans for functional, system and regression testing.

Confidential, Branchville, NJ

Business Analyst


  • Conducted GAP Analysis to understand limitations of the existing system and contributed to functional design of future system; assisted in modeling the AS-IS and TO-BE business workflow.
  • Worked with business and technical SME’s to develop thorough understanding of Applications, Systems, relational database, Business Methods and Strategies.
  • Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
  • Created the workflows for automated lead routing, lead escalation and email alerts.
  • Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).
  • Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
  • Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
  • Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
  • Working with Operations Manager and users to determine business requirements, provide administrative support and design/implement solutions in Salesforce.com CRM.
  • Assisted in developing Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and Traceability matrix.
  • Experience in analyzing business requirements, entity relationships and converting to Salesforce.com custom objects, lookup relationships, and master-detail relationships.
  • Designed various custom objects, custom fields, role-based page layouts, custom tabs, custom reports as per the requirements.
  • Experience in migration of data objects in SAP functional areas such as MM, SD, PP
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
  • Experience in Database Design, writing stored procedures, functions, DDL, DML SQL queries. Experience in writing SQL and PL/SQL programming with Oracle and MS-SQL
  • Experience performing Functionality testing, System Integration Testing (SIT), Graphical User Interface (GUI) Testing, Integration, User Acceptance Testing (UAT) and Regression testing on several applications as needed to minimize defects.
  • Assisted in Data modelling, Data Mapping, Data Staging and Data Integration process. Helped in performing ETL from current OLTP to the target data warehouse.


Business Analyst


  • Assisted in facilitating and attended the knowledge Transfer and documented all the business level details of the service. Ensured all the documentation is appropriately transferred from other vendor team.
  • Elicited extension requirements from the core-group business group in North America using JAD sessions and Interviews; updated Functional Specification Document.
  • Performed Document Analysis and migrated all the previous documentation into standard documentation format that is followed across CITI client projects.
  • Designed and developed the user interfaces, Designed Dynamic UI with Fragments using Google Material design
  • Implemented RESTful Web Services to verify login credentials of the user
  • Performed Gap Analysis on new requirements and updated System Requirement Specification document.
  • Assisted Project Manager in hiring and deploying resources. Assisted Project Manager in identifying the dependencies, some of them are organizational Impediments.
  • As a Scrum Master facilitated scrum events including Daily Stand-up meeting, Backlog refinement, Sprint planning, Sprint review and Sprint retrospection meetings.
  • Hosted Web-Ex meetings to coordinate with service provider and service consumer and to streamline the deliverable to address dependencies.
  • Engaged in Data Modeling by creating Conceptual and Logical Data Models using Erwin for the database tables in the application. Used complex SQL queries to retrieve application related data from the DB.
  • Assisted in Test Plan, drafted Business Test Cases and participated in Test Script approval process, involving multiple teams across various projects.
  • Supported testing efforts across all phases of testing - SIT, UAT, BAT and PT by ensuring timely deployment of application in appropriate environment, reviewing release notes and performing Smoke and Sanity testing on the application for each deployment.

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