SUMMARY:

Dynamic and innovative leader with a proven expertise in managing enterprise IT implementations to contribute to the success of an organization by integrating the business goals of a project with clearly defined tasks executed on - time & within budget to meet stakeholder requirements.

TECHNOLOGY SUMMARY:

• Microsoft Office Suite Microsoft Project Microsoft Visio JIRA
• Rational RequistePro Dreamweaver CS5.5 SQL Server HTML
• CSS XML Daptiv Salesforce

EXPERIENCE:

Project Manager | Business Analyst

Confidential, Los Angeles, CA

Responsibilities:

• Lead implementation of expense reporting and invoicing software from planning through deployment
• Manage project schedule, resources, tasks and budget
• Host train the Train the Trainer workshops and development strategy & methodology for client user groups
• Lead functional requirements gathering sessions with customer subject matter experts (SMEs) documenting action items and design decisions
• Consult with clients on best practices and recommend areas for process improvement to coincide with system rollout
• Capture & document uses cases for complex customer requirements and/or feature enhancements
• Lead integration design workshops & serve as primary point of contact with third party integration vendors such as travel management companies and credit card vendors
• Document & maintain RAID and Action Item logs
• Prepare executive updates for project sponsor meetings

Sr. Project Manager

Confidential, Vienna, VA

Responsibilities:

• Lead implementation of enterprise portfolio & project management software
• Host requirement gathering sessions to fully define & understand client needs
• Liaise with R/D to convey client requirements for custom development
• Develop guides & host sessions for customer user base
• Act as onsite subject matter expert during User Acceptance Testing
• Ensure project issues & risks are identified, tracked and resolved or mitigated to ensure project remains on schedule and within budget
• Validate all project deliverables are provided to clients on time and receive customer sign-off

Project Manager | Business Analyst

Confidential, Vienna, VA

Responsibilities:

• Promoted to Project Manager role to plan, schedule and execute all phases of the Concur Government Edition (CGE) implementation as well as various other projects simultaneously
• Responsible for hosting kick-off meeting to provide clients overview of entire implementation process
• Schedule and host three-day face-to-face implementation workshop with customers wherein functional & technical requirements are gathered from all necessary project stakeholders
• Facilitate communication between clients and internal resources who are not part of the front-line implementation project personnel
• Develop detailed project plan utilizing Microsoft Project which entails all necessary project tasks, key milestones and critical task dependencies
• Coordinate and assist in the evaluation of Change Requests following defined Change Management processes
• Responsible for review and delivery of work products identified within project plan
• Gather lessons learned & best practices throughout the life of the project; add to organizational assets library upon project completion
• Performed resource allocation and managed the work of multiple team members executing tasks in areas pertaining to expense reporting, travel booking and integration between CGE and agency financial systems
• Collect and ensure specific configuration changes are implemented after each round of testing
• Lead Joint Requirements Planning sessions to elicit and analyze requirements for custom development/features
• Write comprehensive, verifiable and traceable User & System Requirements gathered from client interviews, scenario discussions, and prototype demos

Functional Consultant | Business Analyst

Confidential, Vienna, VA

Responsibilities:

• Provided contributions to Concur’s project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes
• Represent the Implementation organization on cross-functional teams.
• Mentor new Consultants that join the Department.
• Demonstrated the ability to handle complex, global, multi-phase implementations, which may include Functional Extensions.
• Ability to lead client, design and knowledge transfer sessions both remote and on-site.
• Gather functional and business requirements from client and translate into a functional hosted solution design according to client needs and scope of Concur products/services.
• Provided business acumen for external clients and strive to understand the business problem we are solving in order to best configure the system and exceed client expectations.
• Configure at a macro level as well as specific features and functionality at a module level.
• Liaison with client team members and Concur internal resources to ensure understanding and clear communications.
• Ensure completion of deliverables, managing schedules, meeting milestones, and ensuring creative /technical success.
• Support client’s testing cycles - Research complex customer problems, issues, and circumstances and provide recommendations, alternatives, and risk assessments to project manager.
• Communicate consistently and regularly client issue status and progress with the Project Manager.
• Ability to conduct functional reviews of configurations completed by other Functional Consultants.
• Write Functional Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense.
• Write Technical Design Specifications based on client requirements that are not within the boundaries of the core Concur Expense.
• Write test plans for Technical Design Specifications.

Software Test Engineer

Confidential, Vienna, VA

Responsibilities:

• Develop and execute Feature Test Plans in an agile development environment
• Participate in sprint planning meetings to assign story points to User Stories from a QA perspective
• Validate User Stories & Acceptance Criteria defined include positive & negative testable requirements
• Manage QA case assignment via JIRA; utilize JIRA to track test progress and ticket status
• Perform thorough regression testing of existing functionality
• Capture system defects through testing and ensure the proper fix is implemented to resolve the problem
• Execute Section 508 Compliance testing using various assistive technologies
• Create Automated Test Scripts to send to Automation team for testing
• Lead testing of accompanying Mobile Application using physical mobile devices and the use of simulators and/or emulators
• Directly test Web Services by creating and/or modifying request XML and verifying expected response received after posting to corresponding endpoint
• Participate in the interviewing and selection of contract/permanent hires
• Mentor & train new team members on quality assurance best practices, web application features & functionality, and mobile & web service testing

Requirements Manager | Test Engineer

Confidential, Sierra Vista, AZ

Responsibilities:

• Transcribe functional description documents into detailed functional requirements documents.
• Elicit highly detailed requirements through discussions with subject matter experts and observation of existing system
• Create & execute highly detailed test scripts for Confidential applications - Request & Retain.
• Communicate with developers and other system stakeholders to ensure in-depth system requirements are captured.
• Assists in review of test processes as they are developed.
• Able to methodically produce the steps which exhibit bugs in the product and be able to reproduce and communicate these steps.

Test Engineer | Technical Writer

Confidential, Bethesda, MD

Responsibilities:

• Developed and executed test scripts for the Rapid Application Development team within the Confidential ’S Office of Information Technology
• Create and maintain test plan documents corresponding with the new release of an application or maintenance release for existing applications.
• Tracked application defects to insure system quality.
• Implemented new testing procedures in order to take advantage of the Test Director 7.6 tool.
• Created Technical Specifications documents for the Automated Commercial Environment ( Confidential ) which included data mappings, sequence diagrams, and definitions of CRUD permissions and actions.
• Developed detailed test scripts thru multiple meetings with developers to thoroughly test new functionality integrated into the Confidential secure data portal.
• Employed Mercury Quality Center to track defects and generate testing status reports.
• Submitted functional improvements to developers after each round of testing.