SUMMARY:

Successful and result oriented project management professional with exceptional project management, leadership and communication skills. I have more than 15 years of experience in successful project delivery across multiple industries including leading, developing and motivating global teams. Proven ability to cultivate multi - cultural productive relationships with senior key decision makers and manage multiple projects including financials on a global basis to achieve corporate goals. Solid record of continuously meeting and exceeding goals and objectives.

COMPETENCIES:

• Program Management
• Relationship Management
• Risk/Issue Management
• Project Management
• Product Management
• Change Management
• Business/Systems Analysis
• Consultant
• Implementation Management

TECHNICAL SKILLS:

• Microsoft Office (expert - More than 20 years)
• Word
• Excel
• PowerPoint
• Outlook
• Visio
• Project Management (expert - More than 10 years)
• Rally
• Jira (Administrator)
• MSProject (SME Confidential
• Prism
• Excel
• Planview
• Additional Skills
• SQL Programming (5 years)
• Web Development (J2EE, Java, Linux, .NET) (15+ years) eCommerce (15+ years)
• Oracle (5 years)
• SAP (4 years)
• PeopleSoft (2 Years)
• Data Mining/Migration/ETL (Extract, Transform, Load) (7 years)
• Business Intelligence (BI) (15+ years)
• Assembler/C++/Demo ll/DOS/SabreTalk/ACP TPF Programming (5 years)
• SharePoint Upgrade/Migration (3 years)
• Off-the-Shelf (OTS) Software installation and customization (15+ years)
• 4G/LTE Telecommunications (Long Term Evolution) (4 years)
• Reverse Software Engineering (3 years)
• ODS (On Disk Structure) Enhancements (2 years)
• Cisco Systems /VOIP (8 years)
• Contact Centers (10+years)
• Computer-Aided Design (CAD) (2 years)
• Enterprise Resource Planning (ERP) (3 years)
• Database Management (SQL, Oracle, Security) (3 years)
• Client Success Consulting

PROFESSIONAL EXPERIENCE:

Confidential, Ft Worth, Texas

Sr Program Manager

Responsibilities:

• Responsible for End User Computing and Service Desk transition from start-up to steady state.
• System oversight and integrations for ServiceNow, Flexera, Chatbot, AAvamo, BlueSky, IVR, Knowledge Base, MPLS, Nexthink, System Center Configuration Manager (SCCM), Tactix integrationcustomization and normalization.
• Team Management Daily Operations - Field Services, Desktop Engineering, Asset Management, Service Desk and Security.
• Client Management
• Program and Operations Management - SLA’s, Change Management, Problem, Knowledge Base
• Security access admin (eRailSafe, system & facilities)

Confidential, Irving, TX

Sr Project Manager - Business Transformation & Strategy Manager

Responsibilities:

• Responsible for realigning corporate sales to better meet industry demands and direction.
• Identify, correct and trend operational challenges to prevent future issues.
• Divisional ERP/Financial analysis & planning in a billion-dollar corporation.
• Create a B2B2C virtual environment in partnering with Confidential .
• Create a B2B marketing data tool to partner with our customer base.
• Monitor the effectiveness of Brand Marketing Specialists in specific regions.

Confidential, Allen, TX

Sr Project Manager - Customer Operations Manager

Responsibilities:

• Responsible for bringing the PMO to health
• Responsible for delivery management of B2C, B2B applications
• Scrum Master managing scrum ceremonies (Sprint Planning, Daily Stand-up, Iteration reviews, Retrospective)

Confidential, Irving, TX

Technical Delivery Manager

Responsibilities:

• Responsible for delivery management of Global Services Projects
• Managed the reverse engineering and documentation of 2500+ PHEAA COBOL code modules.
• Asked for and received permission to evaluate their modernization coding effort as a partner.

Confidential, Austin, TX

Sr. Project Manager

Responsibilities:

• Responsible for the recovery and implementation of multiple projects including Criminal Courts, Justice of the Peace and Judicial Portal Implementation.
• Responsible for large scale (56 years) data migration/warehouse effort.
• Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, RFP/RFQ/RFI, Lessons Learned, SOW and Project Plan documentation.
• Responsible for project financial analysis and deliverables.
• Expert knowledge of project processes, problem management tools and procedures.

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Responsible for the recovery of multiple simultaneous Business Transformation Solutions projects including Legal, Culture, Communications, Executive Office Technology software solutions and implementation.
• Coordinate Software Asset Management, Software Agreements and Security

Confidential, Plano, TX

Sr. Project Mgr./Scrum Master/Program Mgr

Responsibilities:

• Responsible for overseeing and delivering 4G LTE Confidential projects in an Agile/SAFe/Waterfall Environment.
• Project Management Office restructure.
• Managed Agile and Waterfall methodologies in a heavily matrix environment (4 PM’s 150 team members).
• Business and Systems Analysis
• Responsible for project financial analysis and deliverables.
• Expert knowledge of project processes, problem management tools and procedures.

Confidential, Dallas, TX

Project Manager/Scrum Master/Product Owner

Responsibilities:

• Responsible for SDLC, enhancement, testing and installation Trax/Wizard Aircraft Maintenance Project in an Agile/SAFe/Waterfall Environment ($70mm) Project.
• I returned this project to health and increased velocity.
• Managed the Dallas (SWA team)/Miami vendor (Trax) development and QA teams (20 team members)
• Customer/Vendor/Team Management
• Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
• Mainframe data migration/warehouse efforts.
• Managed Sr. Management/Team/Vendor RFP/RFQ project Relationships
• Beyond the limits project Business/Systems analysis solutions

Confidential, Euless, TX

Program/Product Manager

Responsibilities:

• Business start-up consultant
• Established Human Resources requirements, processes and procedures.
• Authored business plan
• Responsible for RFQ, RFI, RFP efforts.

Confidential, Ft Worth, TX

Sr. Project Manager/Analyst Manager

Responsibilities:

• Agile/Waterfall Project Manager for the Business Glossary & Metadata Workbench project brought the project in on schedule while saving 21% of the total budget for future vendor considertions.
• Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
• Data Warehouse security and management.
• Expert knowledge of project processes, problem/issue management tools and procedures.
• Delivered all projects on schedule and on budget.
• Expert knowledge of technology applications and systems infrastructure.
• Managed vendor and cross matrix teams.
• Responsible for project financial analysis and deliverables.
• Business/System analytics.
• Quality Control Management
• SME for the Citrix Change Management tool.
• Authored business/ technical glossaries, process/procedures and status reports.
• Asset management and licensing.

Confidential, Westlake, Texas

Advisor

Responsibilities:

• 401k and pension plans client management including banking, risk and investment strategies.
• Conducted financial analytics to ensure IRS/SEC and corporate compliance.
• Processes 401K financial transactions in accordance with S.E.C., Internal Revenue Service and Series 63 rules and guidelines.

Confidential, Southlake, TX

Program/Product Owner/Scrum Master/Analyst

Responsibilities:

• Developed, enhanced and managed and daily operation of the TripTailorVacations and Agent59 products in a .NET/Agile environment.
• Business and systems analytics built the user base in TripTailor Vacations to more than 4,200 Confidential /non- Confidential agents with more than 40,000 customers and earned more than $2 million in commissions. Year one resulted in gross sales of $21+ million. Gross for 2008 was $54 million.
• White label development of the Safari web program. Safari is a tour based solution for the Vatican. The finished product will target 2 billion Christians globally.
• Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
• Responsible for project financial analysis and deliverables.

Confidential

Director - Facility Operations Pastor

Responsibilities:

• Responsible for the daily operation of a 423,000-square foot facility on 107 acres including a 7-acre lake. My organization included management of the Facility (new construction, enhancements & maintenance), Building Security, Grounds keeping, Information Technology, Mail Services and the administrative staff.
• Operational and business analytics allowed savings of $212,000 over an 18-month period by sourcing and negotiating new contracts.
• Responsible for RFQ, RFI, RFP efforts.
• Project Manager - Call Center/Youth Center (new construction). Managed all labor efforts with a volunteer staff saving the over $200,000 in labor costs.
• Negotiated contract arrangements with six new vendors resulting in annual savings of more than 23% of the overall budget.
• Managed facility issues as a volunteer in 2005/2006

Confidential, Dallas, TX

Sr Project/Asset Manager/Program Manager Manager

Responsibilities:

• Set-up Agile project infrastructure renegotiated the existing vendor contract, created processes and procedures to ensure the ongoing implementation of Disney’s entire desktop / laptop / printer/ wireless inventory. The number of devises to be refreshed exceeded 44,000.
• Due to several critical issues, the first-year refresh wasn’ Confidential begun until 6 ½ month into the contract. It became necessary to refresh 13,000 devices in 5 ½ months. Phase I was delivered on schedule and exceeded target by 75 devices.
• Due to these efforts, the company saved $75,000 in penalties and influenced Disney to award ACS additional business.
• Managed, assets, software and engineering vendors and cross matrix teams (42 team members).
• Responsible for project financial analysis and deliverables.
• Responsible for RFQ, RFI, RFP efforts.
• Conducted business and distribution analytics daily.
• Managed equipment/software/server procurement, distribution, licensing and installation.
• Expert knowledge of technology applications and systems infrastructure.
• Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.

Confidential, Irving, TX

Manager - Scheduling Manager

Responsibilities:

• Placed qualified healthcare workers with open healthcare positions in the domestic U.S.
• Ensured all HR requirements were met including licensing, certifications, and qualifications.
• Conducted logistical and business analytics daily
• Managed professional’s requirements, travel, housing and payroll,
• Developed strong working relationships with hospitals and professional service providers.

Confidential

Agile Project Manager/Analyst

Responsibilities:

• Eliminated redundancy by reengineering solutions for the “Big 4 Projects” and publishing them on a common access site reducing engineering costs by 75%.
• Analyzed site surveys, “as-built” drawings and facility building plans to reverse engineer space solutions in the main network equipment rooms in more than 200 locations.
• Expert knowledge of technology applications and systems infrastructure acted as technical consultant to the PMO for all four projects.
• This project was scheduled for a six-month completion; delivered the project in 2 months.

Confidential, Dallas, TX

Manager - Call Center

Responsibilities:

• Returned failing property to health exceed sales requirements my first week as property manager and maintained profitability for the balance of my tenure.
• Manage and trained teams to achieve sales goals in the travel and hospitality markets.
• Work with senior management to determine short and long-term sales strategies.
• Perform statistical analysis of daily and weekly reports.
• Managed call center traffic flow in accordance with FCC guidelines and regulations.

Confidential, Southlake, TX

Program Mgr. / Sr. Project Mgr./ Analyst Manager

Responsibilities:

• Reviewed the Enterprise project and negotiated a re-engineering of the project. We were successful in saving more than $12MM dollars and delivered the project ahead of schedule.
• As Program Manager for Legend airlines start-up, delivered all products on or ahead of schedule resulting in the customer investing an additional $600,000 in new product.
• Took control of a failing US Airways baggage system conversion and delivered the system on budget while exceeding the customers’ delivery expectations by reducing errors from 10% to an error free conversion.
• As Sr. Project Manager of Global Infrastructure and network requirements on the Confidential /Trans World Airlines merger, managed more than 200 global locations, conducted systems and data analysis, coordinated systems conversion and consolidation efforts.
• Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
• Managed international/domestic vendors and cross matrix international teams in a complexed resource environment.
• Responsible for the data migration/warehousing of multiple projects
• Member of the PMO creation team.