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Sr Program Manager Resume

Ft Worth, TexaS

SUMMARY:

Successful and result oriented project management professional with exceptional project management, leadership and communication skills. I have more than 15 years of experience in successful project delivery across multiple industries including leading, developing and motivating global teams. Proven ability to cultivate multi - cultural productive relationships with senior key decision makers and manage multiple projects including financials on a global basis to achieve corporate goals. Solid record of continuously meeting and exceeding goals and objectives.

COMPETENCIES:

  • Program Management
  • Relationship Management
  • Risk/Issue Management
  • Project Management
  • Product Management
  • Change Management
  • Business/Systems Analysis
  • Consultant
  • Implementation Management

TECHNICAL SKILLS:

  • Microsoft Office (expert - More than 20 years)
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Visio
  • Project Management (expert - More than 10 years)
  • Rally
  • Jira (Administrator)
  • MSProject (SME Confidential
  • Prism
  • Excel
  • Planview
  • Additional Skills
  • SQL Programming (5 years)
  • Web Development (J2EE, Java, Linux, .NET) (15+ years) eCommerce (15+ years)
  • Oracle (5 years)
  • SAP (4 years)
  • PeopleSoft (2 Years)
  • Data Mining/Migration/ETL (Extract, Transform, Load) (7 years)
  • Business Intelligence (BI) (15+ years)
  • Assembler/C++/Demo ll/DOS/SabreTalk/ACP TPF Programming (5 years)
  • SharePoint Upgrade/Migration (3 years)
  • Off-the-Shelf (OTS) Software installation and customization (15+ years)
  • 4G/LTE Telecommunications (Long Term Evolution) (4 years)
  • Reverse Software Engineering (3 years)
  • ODS (On Disk Structure) Enhancements (2 years)
  • Cisco Systems /VOIP (8 years)
  • Contact Centers (10+years)
  • Computer-Aided Design (CAD) (2 years)
  • Enterprise Resource Planning (ERP) (3 years)
  • Database Management (SQL, Oracle, Security) (3 years)
  • Client Success Consulting

PROFESSIONAL EXPERIENCE:

Confidential, Ft Worth, Texas

Sr Program Manager

Responsibilities:

  • Responsible for End User Computing and Service Desk transition from start-up to steady state.
  • System oversight and integrations for ServiceNow, Flexera, Chatbot, AAvamo, BlueSky, IVR, Knowledge Base, MPLS, Nexthink, System Center Configuration Manager (SCCM), Tactix integrationcustomization and normalization.
  • Team Management Daily Operations - Field Services, Desktop Engineering, Asset Management, Service Desk and Security.
  • Client Management
  • Program and Operations Management - SLA’s, Change Management, Problem, Knowledge Base
  • Security access admin (eRailSafe, system & facilities)

Confidential, Irving, TX

Sr Project Manager - Business Transformation & Strategy Manager

Responsibilities:

  • Responsible for realigning corporate sales to better meet industry demands and direction.
  • Identify, correct and trend operational challenges to prevent future issues.
  • Divisional ERP/Financial analysis & planning in a billion-dollar corporation.
  • Create a B2B2C virtual environment in partnering with Confidential .
  • Create a B2B marketing data tool to partner with our customer base.
  • Monitor the effectiveness of Brand Marketing Specialists in specific regions.

Confidential, Allen, TX

Sr Project Manager - Customer Operations Manager

Responsibilities:

  • Responsible for bringing the PMO to health
  • Responsible for delivery management of B2C, B2B applications
  • Scrum Master managing scrum ceremonies (Sprint Planning, Daily Stand-up, Iteration reviews, Retrospective)

Confidential, Irving, TX

Technical Delivery Manager

Responsibilities:

  • Responsible for delivery management of Global Services Projects
  • Managed the reverse engineering and documentation of 2500+ PHEAA COBOL code modules.
  • Asked for and received permission to evaluate their modernization coding effort as a partner.

Confidential, Austin, TX

Sr. Project Manager

Responsibilities:

  • Responsible for the recovery and implementation of multiple projects including Criminal Courts, Justice of the Peace and Judicial Portal Implementation.
  • Responsible for large scale (56 years) data migration/warehouse effort.
  • Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, RFP/RFQ/RFI, Lessons Learned, SOW and Project Plan documentation.
  • Responsible for project financial analysis and deliverables.
  • Expert knowledge of project processes, problem management tools and procedures.

Confidential, Dallas, TX

Project Manager

Responsibilities:

  • Responsible for the recovery of multiple simultaneous Business Transformation Solutions projects including Legal, Culture, Communications, Executive Office Technology software solutions and implementation.
  • Coordinate Software Asset Management, Software Agreements and Security

Confidential, Plano, TX

Sr. Project Mgr./Scrum Master/Program Mgr

Responsibilities:

  • Responsible for overseeing and delivering 4G LTE Confidential projects in an Agile/SAFe/Waterfall Environment.
  • Project Management Office restructure.
  • Managed Agile and Waterfall methodologies in a heavily matrix environment (4 PM’s 150 team members).
  • Business and Systems Analysis
  • Responsible for project financial analysis and deliverables.
  • Expert knowledge of project processes, problem management tools and procedures.

Confidential, Dallas, TX

Project Manager/Scrum Master/Product Owner

Responsibilities:

  • Responsible for SDLC, enhancement, testing and installation Trax/Wizard Aircraft Maintenance Project in an Agile/SAFe/Waterfall Environment ($70mm) Project.
  • I returned this project to health and increased velocity.
  • Managed the Dallas (SWA team)/Miami vendor (Trax) development and QA teams (20 team members)
  • Customer/Vendor/Team Management
  • Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
  • Mainframe data migration/warehouse efforts.
  • Managed Sr. Management/Team/Vendor RFP/RFQ project Relationships
  • Beyond the limits project Business/Systems analysis solutions

Confidential, Euless, TX

Program/Product Manager

Responsibilities:

  • Business start-up consultant
  • Established Human Resources requirements, processes and procedures.
  • Authored business plan
  • Responsible for RFQ, RFI, RFP efforts.

Confidential, Ft Worth, TX

Sr. Project Manager/Analyst Manager

Responsibilities:

  • Agile/Waterfall Project Manager for the Business Glossary & Metadata Workbench project brought the project in on schedule while saving 21% of the total budget for future vendor considertions.
  • Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
  • Data Warehouse security and management.
  • Expert knowledge of project processes, problem/issue management tools and procedures.
  • Delivered all projects on schedule and on budget.
  • Expert knowledge of technology applications and systems infrastructure.
  • Managed vendor and cross matrix teams.
  • Responsible for project financial analysis and deliverables.
  • Business/System analytics.
  • Quality Control Management
  • SME for the Citrix Change Management tool.
  • Authored business/ technical glossaries, process/procedures and status reports.
  • Asset management and licensing.

Confidential, Westlake, Texas

Advisor

Responsibilities:

  • 401k and pension plans client management including banking, risk and investment strategies.
  • Conducted financial analytics to ensure IRS/SEC and corporate compliance.
  • Processes 401K financial transactions in accordance with S.E.C., Internal Revenue Service and Series 63 rules and guidelines.

Confidential, Southlake, TX

Program/Product Owner/Scrum Master/Analyst

Responsibilities:

  • Developed, enhanced and managed and daily operation of the TripTailorVacations and Agent59 products in a .NET/Agile environment.
  • Business and systems analytics built the user base in TripTailor Vacations to more than 4,200 Confidential /non- Confidential agents with more than 40,000 customers and earned more than $2 million in commissions. Year one resulted in gross sales of $21+ million. Gross for 2008 was $54 million.
  • White label development of the Safari web program. Safari is a tour based solution for the Vatican. The finished product will target 2 billion Christians globally.
  • Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
  • Responsible for project financial analysis and deliverables.

Confidential

Director - Facility Operations Pastor

Responsibilities:

  • Responsible for the daily operation of a 423,000-square foot facility on 107 acres including a 7-acre lake. My organization included management of the Facility (new construction, enhancements & maintenance), Building Security, Grounds keeping, Information Technology, Mail Services and the administrative staff.
  • Operational and business analytics allowed savings of $212,000 over an 18-month period by sourcing and negotiating new contracts.
  • Responsible for RFQ, RFI, RFP efforts.
  • Project Manager - Call Center/Youth Center (new construction). Managed all labor efforts with a volunteer staff saving the over $200,000 in labor costs.
  • Negotiated contract arrangements with six new vendors resulting in annual savings of more than 23% of the overall budget.
  • Managed facility issues as a volunteer in 2005/2006

Confidential, Dallas, TX

Sr Project/Asset Manager/Program Manager Manager

Responsibilities:

  • Set-up Agile project infrastructure renegotiated the existing vendor contract, created processes and procedures to ensure the ongoing implementation of Disney’s entire desktop / laptop / printer/ wireless inventory. The number of devises to be refreshed exceeded 44,000.
  • Due to several critical issues, the first-year refresh wasn’ Confidential begun until 6 ½ month into the contract. It became necessary to refresh 13,000 devices in 5 ½ months. Phase I was delivered on schedule and exceeded target by 75 devices.
  • Due to these efforts, the company saved $75,000 in penalties and influenced Disney to award ACS additional business.
  • Managed, assets, software and engineering vendors and cross matrix teams (42 team members).
  • Responsible for project financial analysis and deliverables.
  • Responsible for RFQ, RFI, RFP efforts.
  • Conducted business and distribution analytics daily.
  • Managed equipment/software/server procurement, distribution, licensing and installation.
  • Expert knowledge of technology applications and systems infrastructure.
  • Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.

Confidential, Irving, TX

Manager - Scheduling Manager

Responsibilities:

  • Placed qualified healthcare workers with open healthcare positions in the domestic U.S.
  • Ensured all HR requirements were met including licensing, certifications, and qualifications.
  • Conducted logistical and business analytics daily
  • Managed professional’s requirements, travel, housing and payroll,
  • Developed strong working relationships with hospitals and professional service providers.

Confidential

Agile Project Manager/Analyst

Responsibilities:

  • Eliminated redundancy by reengineering solutions for the “Big 4 Projects” and publishing them on a common access site reducing engineering costs by 75%.
  • Analyzed site surveys, “as-built” drawings and facility building plans to reverse engineer space solutions in the main network equipment rooms in more than 200 locations.
  • Expert knowledge of technology applications and systems infrastructure acted as technical consultant to the PMO for all four projects.
  • This project was scheduled for a six-month completion; delivered the project in 2 months.

Confidential, Dallas, TX

Manager - Call Center

Responsibilities:

  • Returned failing property to health exceed sales requirements my first week as property manager and maintained profitability for the balance of my tenure.
  • Manage and trained teams to achieve sales goals in the travel and hospitality markets.
  • Work with senior management to determine short and long-term sales strategies.
  • Perform statistical analysis of daily and weekly reports.
  • Managed call center traffic flow in accordance with FCC guidelines and regulations.

Confidential, Southlake, TX

Program Mgr. / Sr. Project Mgr./ Analyst Manager

Responsibilities:

  • Reviewed the Enterprise project and negotiated a re-engineering of the project. We were successful in saving more than $12MM dollars and delivered the project ahead of schedule.
  • As Program Manager for Legend airlines start-up, delivered all products on or ahead of schedule resulting in the customer investing an additional $600,000 in new product.
  • Took control of a failing US Airways baggage system conversion and delivered the system on budget while exceeding the customers’ delivery expectations by reducing errors from 10% to an error free conversion.
  • As Sr. Project Manager of Global Infrastructure and network requirements on the Confidential /Trans World Airlines merger, managed more than 200 global locations, conducted systems and data analysis, coordinated systems conversion and consolidation efforts.
  • Creation of Charter, Risk/Issue, Communication Plan, Success Metrics, Lessons Learned, SOW and Project Plan documentation.
  • Managed international/domestic vendors and cross matrix international teams in a complexed resource environment.
  • Responsible for the data migration/warehousing of multiple projects
  • Member of the PMO creation team.

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