Project Manager Resume

SUMMARY:

Seasoned manager and PMP, demonstrated ability to lead individuals to their maximum potential, while working in a team environment.
Thorough understanding of the implementation/software development cycle, CRM, and software/hardware implementations.
17 years experience in management, project management/implementation, sales, daily support, and client relationship management.
Analytical thinker that consistently resolves complex issues, and often called on to consult on problems that have eluded resolution by others.
Proven business consultant.
Excellent communication skills.

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

Led new project to utilize Optum Service Now business portal for onboarding/off boarding, equipment/MDM.
Led initiative to decommission core business application, and launch its replacement.
Led project to modernize application infrastructure.
PM for digital signage, rolling out PowerBI Dashboards and monitors to 65 locations, nationwide.
Manage matrix sourced projects with a positive get things done mentality through initiation, planning, execution, control, and closing of all assigned projects.

Confidential

Business Systems Analyst

Responsibilities:

Lead project manager for a $163 million system deconversion completed within budget and time.
Provide technical support and advice to client relationship team.
Lead resource on IVR rebuild.
Liaison between functional teams ensuring business solutions are formed and implemented with quality.

Confidential

Project Manager; Senior Business Systems Analyst

Responsibilities:

Oversees Major Incident Management Process for production issues.
Provides guidance and audits SLA metrics for vendor partners.
Manages post major incident review including root cause analysis and permanent resolutions steps.
Oversees Change Management Process for critical applications and Infrastructure.
Oversees Problem Management Process for incidents related to Production Support.
Provides cross - functional direction to application support/managed services onshore and offshore teams.
Liaison to IT Domain Leads related to Production Support.
Liaison to business partners facilitating periodic support touch bases, providing team performance, including prioritization of problem management.
Escalation manager for all corporate and retail service incidents.
Manages non-discretionary enterprise projects as required.

Confidential

Founder & CEO

Responsibilities:

Managed, designed, and operated all business components of an online wine and liquor retail website.
Implemented analytics driven approach to growing revenue.

Confidential

General Manager

Responsibilities:

Key management team member responsible for managing an agile team of 13 members, growing revenues from $500 thousand to $2 million annually.
Managed 25 + client; eCommerce Magento implementations including responsive design, integration support and on - going feature development.
Established strong relationships with sales and marketing, participating as a key PMO member in the closing process.
Led program to establish PMO, supporting industry strength portfolio management and reporting.
Led program to use enterprise software (AtTask) to engineer a new SDLC process.
Budget and P&L responsibilities.

Confidential

Project Manager

Responsibilities:

Facilitate project kick - off, execution and support go-live operations.
Serve as project manager on assigned enterprise projects.
Lead implementation projects for high-profile new business.
Document project statuses for executive level managers, and maintain all project artifacts within PMO.
Serve as a business consultant for PMO.
Primary external contact for large implementations, effectively communicating at the executive level.
Manage matrix sourced projects with a positive get things done mentality through initiation, planning, execution, control, and closing of all assigned projects.

Confidential

Client Relationship Coordinator

Responsibilities:

Managed Retirement/TRAC Client Relationship for Lord Abbett Mutual Funds, and State Farm Mutual Funds.
Received 3 departmental promotions in advancement.
Facilitate major client relations meetings.
Bill and Collect for 3 million dollars revenue annually.
Manage all system requirements for project and daily issues in order to facilitate daily transaction processing for mutual fund firms.
DR Planning COOP/RTO/RPO/RTC
Proficient in DB2.