SUMMARY:

• Seasoned manager and PMP, demonstrated ability to lead individuals to their maximum potential, while working in a team environment.
• Thorough understanding of the implementation/software development cycle, CRM, and software/hardware implementations.
• 17 years experience in management, project management/implementation, sales, daily support, and client relationship management.
• Analytical thinker that consistently resolves complex issues, and often called on to consult on problems that have eluded resolution by others.
• Proven business consultant.
• Excellent communication skills.

WORK EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Led new project to utilize Optum Service Now business portal for onboarding/off boarding, equipment/MDM.
• Led initiative to decommission core business application, and launch its replacement.
• Led project to modernize application infrastructure.
• PM for digital signage, rolling out PowerBI Dashboards and monitors to 65 locations, nationwide.
• Manage matrix sourced projects with a positive get things done mentality through initiation, planning, execution, control, and closing of all assigned projects.

Confidential

Business Systems Analyst

Responsibilities:

• Lead project manager for a $163 million system deconversion completed within budget and time.
• Provide technical support and advice to client relationship team.
• Lead resource on IVR rebuild.
• Liaison between functional teams ensuring business solutions are formed and implemented with quality.

Confidential

Project Manager; Senior Business Systems Analyst

Responsibilities:

• Oversees Major Incident Management Process for production issues.
• Provides guidance and audits SLA metrics for vendor partners.
• Manages post major incident review including root cause analysis and permanent resolutions steps.
• Oversees Change Management Process for critical applications and Infrastructure.
• Oversees Problem Management Process for incidents related to Production Support.
• Provides cross - functional direction to application support/managed services onshore and offshore teams.
• Liaison to IT Domain Leads related to Production Support.
• Liaison to business partners facilitating periodic support touch bases, providing team performance, including prioritization of problem management.
• Escalation manager for all corporate and retail service incidents.
• Manages non-discretionary enterprise projects as required.

Confidential

Founder & CEO

Responsibilities:

• Managed, designed, and operated all business components of an online wine and liquor retail website.
• Implemented analytics driven approach to growing revenue.

Confidential

General Manager

Responsibilities:

• Key management team member responsible for managing an agile team of 13 members, growing revenues from $500 thousand to $2 million annually.
• Managed 25 + client; eCommerce Magento implementations including responsive design, integration support and on - going feature development.
• Established strong relationships with sales and marketing, participating as a key PMO member in the closing process.
• Led program to establish PMO, supporting industry strength portfolio management and reporting.
• Led program to use enterprise software (AtTask) to engineer a new SDLC process.
• Budget and P&L responsibilities.

Confidential

Project Manager

Responsibilities:

• Facilitate project kick - off, execution and support go-live operations.
• Serve as project manager on assigned enterprise projects.
• Lead implementation projects for high-profile new business.
• Document project statuses for executive level managers, and maintain all project artifacts within PMO.
• Serve as a business consultant for PMO.
• Primary external contact for large implementations, effectively communicating at the executive level.
• Manage matrix sourced projects with a positive get things done mentality through initiation, planning, execution, control, and closing of all assigned projects.

Confidential

Client Relationship Coordinator

Responsibilities:

• Managed Retirement/TRAC Client Relationship for Lord Abbett Mutual Funds, and State Farm Mutual Funds.
• Received 3 departmental promotions in advancement.
• Facilitate major client relations meetings.
• Bill and Collect for 3 million dollars revenue annually.
• Manage all system requirements for project and daily issues in order to facilitate daily transaction processing for mutual fund firms.
• DR Planning COOP/RTO/RPO/RTC
• Proficient in DB2.