Project Manager Resume
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SUMMARY:
- Seasoned manager and PMP, demonstrated ability to lead individuals to their maximum potential, while working in a team environment.
- Thorough understanding of the implementation/software development cycle, CRM, and software/hardware implementations.
- 17 years experience in management, project management/implementation, sales, daily support, and client relationship management.
- Analytical thinker that consistently resolves complex issues, and often called on to consult on problems that have eluded resolution by others.
- Proven business consultant.
- Excellent communication skills.
WORK EXPERIENCE:
Confidential
Project Manager
Responsibilities:
- Led new project to utilize Optum Service Now business portal for onboarding/off boarding, equipment/MDM.
- Led initiative to decommission core business application, and launch its replacement.
- Led project to modernize application infrastructure.
- PM for digital signage, rolling out PowerBI Dashboards and monitors to 65 locations, nationwide.
- Manage matrix sourced projects with a positive get things done mentality through initiation, planning, execution, control, and closing of all assigned projects.
Confidential
Business Systems Analyst
Responsibilities:
- Lead project manager for a $163 million system deconversion completed within budget and time.
- Provide technical support and advice to client relationship team.
- Lead resource on IVR rebuild.
- Liaison between functional teams ensuring business solutions are formed and implemented with quality.
Confidential
Project Manager; Senior Business Systems Analyst
Responsibilities:
- Oversees Major Incident Management Process for production issues.
- Provides guidance and audits SLA metrics for vendor partners.
- Manages post major incident review including root cause analysis and permanent resolutions steps.
- Oversees Change Management Process for critical applications and Infrastructure.
- Oversees Problem Management Process for incidents related to Production Support.
- Provides cross - functional direction to application support/managed services onshore and offshore teams.
- Liaison to IT Domain Leads related to Production Support.
- Liaison to business partners facilitating periodic support touch bases, providing team performance, including prioritization of problem management.
- Escalation manager for all corporate and retail service incidents.
- Manages non-discretionary enterprise projects as required.
Confidential
Founder & CEO
Responsibilities:
- Managed, designed, and operated all business components of an online wine and liquor retail website.
- Implemented analytics driven approach to growing revenue.
Confidential
General Manager
Responsibilities:
- Key management team member responsible for managing an agile team of 13 members, growing revenues from $500 thousand to $2 million annually.
- Managed 25 + client; eCommerce Magento implementations including responsive design, integration support and on - going feature development.
- Established strong relationships with sales and marketing, participating as a key PMO member in the closing process.
- Led program to establish PMO, supporting industry strength portfolio management and reporting.
- Led program to use enterprise software (AtTask) to engineer a new SDLC process.
- Budget and P&L responsibilities.
Confidential
Project Manager
Responsibilities:
- Facilitate project kick - off, execution and support go-live operations.
- Serve as project manager on assigned enterprise projects.
- Lead implementation projects for high-profile new business.
- Document project statuses for executive level managers, and maintain all project artifacts within PMO.
- Serve as a business consultant for PMO.
- Primary external contact for large implementations, effectively communicating at the executive level.
- Manage matrix sourced projects with a positive get things done mentality through initiation, planning, execution, control, and closing of all assigned projects.
Confidential
Client Relationship Coordinator
Responsibilities:
- Managed Retirement/TRAC Client Relationship for Lord Abbett Mutual Funds, and State Farm Mutual Funds.
- Received 3 departmental promotions in advancement.
- Facilitate major client relations meetings.
- Bill and Collect for 3 million dollars revenue annually.
- Manage all system requirements for project and daily issues in order to facilitate daily transaction processing for mutual fund firms.
- DR Planning COOP/RTO/RPO/RTC
- Proficient in DB2.