SUMMARY:

Technical Project Manager, employing Agile/PMP methodologies to drive delivery of digital projects, providing leadership to cross - functional teams. Directs up to 6 Salesforce developers with project operational budgets of $1.2M+. Champions business and functional requirement definition, team engagement and delivery of Project Scope through effective use of Agile best practices. Drives productivity and efficiency by tailoring product delivery process to each project team.

PROJECT MANAGEMENT EXPERTISE:

• SCRUM/XP/Kanban framework Requirements Analysis Cross-Functional Supervision
• PMP/Waterfall/Prince methodologies Costing & Budgeting Team Building & Mentoring
• Business Development Project Scheduling Vendor Management
• Product Management Testing/QA/Release Support Change Management

TECHNOLOGY EXPERTISE:

• Salesforce (administration/system architecture) JIRA Confluence Rally
• Smartsheet SQL JQL Python HTML GitHub SharePoint Slack Airtable
• G-Suite Bitbucket Trello Tableau MS Project MS Visio

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Technical Project manager

Responsibilities:

• Planed, implemented and managed projects ranging from CRM functionality updates to 3 rd party API integrations.
• Facilitated planning process and monitored the team’s day to day activity for continuous improvement.
• Managed cross-functional teams, motivating members, removing impediments and developing cadence.
• Led daily stand-ups, sprint/release planning, retrospectives, Backlog Refinement and UAT. Helped to create, and validate Acceptance Criteria and Definition of Done.
• Partnered with Product Owners to establish requirements backlog, defining user stories, plan sprint backlogs and validate Edge cases.
• Coordinated with Dev.Ops, stakeholders, and management to ensure expectations are clear and aligned. Coached teams on Continuous Integration, Pairing and Regression Testing .
• Analyzed defects raised by the QA and identified the root cause. Managed vendor relationships and vendor resources to ensure project timely and successful completion.
• Bolstered requirement intake time by 70% by incorporating requirement intake forms and producing a more user-friendly intake process that standardized and streamlined requirement gathering.
• Cut SDLC time by 40%, increased Dev team velocity by 6 story points, and created more effective development roadmaps for different projects/issues by utilizing JIRA to create custom Kanban and Agile project boards, and performing Agile Project setup, User Management, Dashboard setup, Schema, and Workflow development .
• Decreased post-implementation inbound inquiries by 80% by establishing a change announcement procedure to communicate changes to affected end-user groups 24 hours prior to Go Live.
• Reduced operational costs by up to $856K and customer escalation follow-ups by up to 26% by delivering 6 Salesforce infrastructure projects within established parameters and designing/executing a custom Salesforce complaint object for client complaint processing.

Confidential, New York, NY

Technical Project manager

Responsibilities:

• Provided Salesforce and Agile development expertise to facilitate delivery of the new Provider Management CRM platform.
• Created functional requirements along with the cross impacted teams to track the delivery.
• Kept management informed, reducing ambiguity and fostering collaborative environment.
• Facilitated removal of impediments, maintaining team focus on deliverables.
• Liaised with Product Owners to assure delivery against key business and technology initiatives.
• Facilitated Agile development, leading SCRUM ceremonies (Stand-ups, Release/Sprint Planning, Retrospective and Backlog grooming).
• Partnered with the Program Managers to ensure team has a goal set for the sprint and have stories and defects assigned.
• Delegated tasks and responsibilities to appropriate teams or departments.
• Increased program participation by 23% and boosted signed/outstanding contract tracking by proposing using Adobe Sign to e-sign digital contracts for faster turnaround/simpler process for prospective program participants.
• Established a one-stop Salesforce environment for MSSP administrative team to manage providers through all stages (onboarding, enrollment, participation) by leading a $1.2M provider management platform project in:
• A cquiring an appropriate Salesforce vendor, liaising between them and all other parties, and collaborating with their delivery team in Agile environment on 2-week sprints iteration to deliver the final product.
• Overseeing the UI and UX design and managing requirements backlog thru Jira.
• Directing backlog grooming, functional-requirement definitions, sprint planning, UAT, and data migration.

Confidential, Richmond, VA

Associate Project Manager

Responsibilities:

• Utilized PMP methodologies in directing project lifecycles for 6 infrastructure projects ($450K - $4M) - within established time, resource, and budgetary goals - generating WBS, integrated schedules, and baseline budgets aligned with scope and resource requirements.
• Assisted PM’s with establishing resource allocation and tracking and reporting project progress, costs, and status reporting.
• Maintained budget variance/project performance control through weekly cost-to-complete, BAC, SPI, CPI compilation/tracking.
• Supported stakeholders/engineers in strategic initiatives in a highly regulated/matrixed environment.
• Improved EVM calculation accuracy by 40% and reduced manual effort in calculating performance KPI’s by redefining cost controls procedure and creating Excel templates to calculate/asses various EVM metrics.
• Revealed $748K in overspending via inadequate internal controls by conducting 8D root-cause analysis/financial audits.
• Increased profit margins by 12% and improved operational effectiveness in a change management project by integrating EVM calculation into the approval process for incoming vendor invoices, thus enabling Accounting to detect/communicate any increase in labor and material charges to project managers.

Confidential, Richmond, VA

Associate Project Manager

Responsibilities:

• Employed PMP techniques, coordinating implementation of Oracle R12i ERP system and Agile/SDLC methodologies in managing the development of the new features and functionality.
• Used JIRA to capture project requirements and create detailed user stories by liaising with stakeholders/vendors.
• Assisted senior PM’s on $82.7M equipment acquisition project via BOM analysis/audit and expert budget management.
• Ensured vendors met deadlines/contractual obligations through proactive data integrity analysis.
• Guided 7 PMs in generating equipment/cost estimates and managing project contracts .
• Averted $2.8M in capital waste by revealing requests for additional equipment not included in original scope of materials through continuous vendor BOM audit to monitor variances from original agreement and report to senior network engineers and PMs.
• Improved procurement process efficiency and advanced project demand satisfaction via process re-engineering and integration/use of Data Loader tool to facilitate bulk PO processing.