PROFESSIONAL SUMMARY:

• A self - managed and result-oriented Program Manager with 15+ years of professional experience and Knowledge of Software Development Life Cycle governing the full gamut of business application and infrastructure (Banking Financial and Risk - Anti-Money Laundering (AML / ATF / KYC), Mortgages Lending, Canadian Public sector, Deposits, CARDS, Life & Pension Insurance), which includes experience in Program/Project Management, Change/Implementation, Release Management, Risk, Service/SLA Management, Waterfall/AGILE Methodology, SAFe Agile, SoW/MSA and RFP/RFQ.
• Experienced in managing large scale Digital Technology Transformation Banking and Insurance projects with value of $15+ million. Application development/ Infrastructure setup/ security firewall/ Data Conversion/ Integration/ Cloud/ Data Migration/ Data Mapping involved multi-tier architecture and Enterprise Implementation with Technologies ranging from Guidewire, Mainframe, Middleware, Microsoft and diverse offshore/onshore Project Managers, Project leads, Business analysts and Testers
• Armed with global experience across various countries Canada/UK/France/Netherlands and India in an Onsite/Offshore model; through understanding of Project Management Methodologies - all phases of the Project Development Life Cycle, including Requirement Analysis, Functional Design, Technical Design, Development, Testing and Implementation

TECHNICAL ENVIRONMENT EXPERIENCE:

Operating Systems: MS-DOS, UNIX, Windows XP/NT/ 2000/2003/2007 and Mainframes

RDBMS: DB2, MS SQL Server, MS Access and Oracle

Languages: COBOL, JCL, CICS and SQL

Middleware: Message Broker, Data Power, SOA and SONIC

Project Management Tools: Microsoft Project Plan, Word, Excel, Power Point, MS Visio, Plan view, JIRA, EDF, Confluence, Clarity, Project Reporting Facility(PRF), MWOT (Master Work Order Tool), BEN, RTC (Rational Team Concert), Smart sheet, Live meet, skype and PMSMART

Tools: ServiceNow, FILE-AID, CHANGEMAN, ETL, Data warehouse, Abend-aid, Soft layer, Xpeditor, SDF II, Code Developer - VAG (Visual Age Generator - IBM Tool), MEGA (Modeling tool), Clarity, Share point, Business Intelligence Platforms, SM7, HP ALM, HP Quality Center, Remedy, IBM DataStage, Trace Master, Cloud, Endeavor, VSAM, QMF, SPUFI, DCLGEN, Engage/HIG and FILE MANAGER

Applications: UNISYS Financial Service (UFSS), Mortgage Sales Platform(MSP), Guidewire - Claim Center(CC), Policy Center(PC) Billing Center(BC), TABS, CLASS, Enterprises Data Hub(EDH), Decision Manager, Lending Business Intelligence, Excalibur and TARGET

EXPERIENCE SUMMARY:

Program Manager

Confidential

Responsibilities:

• Represent the program in Executive Steering committee for up to Sr. Vice President and Chair the Advisory Committee up to Sr. Directors level and Weekly program status meet
• Accountable for connecting the business and technical needs of the program, driving execution, establishing effective communication internally and externally, while ensuring the overall governance and customer experience is the program focus
• Effectively demonstrate strong relationship management skills to work with Business Manager, Infrastructure team, Vendors, Securities, Development and testing teams to develop the program requirements and implementation plans to meet requirements
• Develop and foster business alliances with key internal and external stakeholders including service providers.
• Ensured the program Audit and IT standard requirement are met with zero tolerance level
• Actively manage project budget planning, reporting and forecasting in order to confirm delivery within plan, or discover and solve problems while they are small, by managing change, measuring and reporting progress and ensuring continued agreement on goals and expectations.
• Understand all risks associated with the program and is required to communicate and suggest mitigation activities for any risks identified
• Closely working with Access content management and Underwriter/adjudication team to fetch the adjudication data for insurers Genworth/Canada Guaranty and CMHC
• Oversee the Securitization defects, production incidents, performance and change requests
• Provide guidance and mentoring to team members as required

Confidential

Responsibilities:

• Performed the overall Data conversion AGILE SCRUM leadership; Scrum on Scrum; responsible for sprint planning, daily stand-ups, sprint review, sprint retrospective, co-ordinate user story prioritization and user story estimation
• Manage the project plan, Implementation plan, Change management, Defect Management and scope across all data conversion sub-streams on a multi-vendor environment
• Ensuring the program meets the predefined objectives with a strong focus on overall governance
• Manage the infrastructure enterprise's entire collection of hardware, software, networks, data centers, facilities and related equipment used to develop, test, operate, monitor, manage and/or support information technology services
• Work Collaboratively with Business Partners implement complex solutions across the SDLC and Product Owner to prioritize user stories and to estimate with development team
• Experienced in managing the Guidewire Integration framework designer/developer and testing teams involved Java, GOSU, APIs, Plug in, SOAP XML, Event messaging and Batch
• Coordinate with the conversion Source to Landing, Landing to Target, Reconciliation and Testing Project Manager(s) to gather, consolidate and report on all conversion activities to the various reporting bodies;
• Coordinate and manage the usage of the available conversion environments across conversation activities with security laid on
• Worked closely with claims adjudication team to convert the data from under writer system;
• Coordinate and triage to resolution all data conversion defects, production incidents, performance and infrastructure issues and change requests;
• Extensive experience on Employee Benefits’ products
• Identifying resource requirements, recruiting, and orienting new employees

Project Manager - Work Package Manager

Confidential

Responsibilities:

• Accountable for contributing to the overall business plan, finalize Project Charter, Procurement strategy, subsequently managing the resources, processes, budgets (estimated effort) and schedule where appropriate to ensure planned business objectives and customer requirements are met
• Estimate the volume of work, Secure Budget from Business, Resource forecast and respond to RFQ with Work Authorization Board(WAB) presentation approval
• Identifying the potential projects and facilitate Transition from Waterfall to Agile SCRUM
• Identifying resource requirements, recruiting, and orienting new employees;
• Managing individual staff performance through effective coaching and constructive feedback;
• Conducting regular performance appraisals, identifying skill gaps and ensuring appropriate is provided when required
• Refining the maintenance process to optimize resource utilization, deliver services to meet or exceed the agreed to service level objectives;
• Planning and negotiating delivery schedules and working out release scope and content with customers and other technical teams;
• Ensure the Work Package plan is adhered to and manage any changes via the Change Management Process
• Creation of Statement of Work (SOW) and demonstrate with platform lead to gain approval

Project Manager - Delivery Support Specialist

Confidential

Responsibilities:

• Plan, design, development and implementation of application solutions to support the existing legacy Mainframe and Microsoft application and delivery of new business requirements
• Creation of the low level project plan and ensure the deliverable are met within timelines
• End to end project delivery throughout the project life cycle
• Ensures clear communication paths within the Project team and customer
• Managing Project risks, assumptions, issues and dependencies (RAID)
• Monitor performance against the agreed project plans to ensure effective delivery of targets within budget, to timescale and quality
• Liaise with Infrastructure team to ensure the environments with security laid on
• Manage the functional, development and Quality Assurance(QA) team for E2E SDLC
• Managing Project scope and change control and escalating issues where necessary

Change / Implementation Manager

Confidential

Responsibilities:

• Managing and leading the Mainframe UNISYS, ETL, Data warehouse Implementation team and performing effective communication stake holder management to ensure each Implementation a successful one
• Creating and maintaining the Master Implementation Plan for the project, defining the overall implementation scope and strategy.
• Ensuring that all appropriate IT and business stakeholders are actively involved in developing and agreeing the implementation strategy.
• Ensuring that all RAID with the project are identified, registered and actively managed.
• Ensure clear understanding of scope and expectations of their area and have robust resource plans for change and Implementation.
• Work with various resources to ensure appropriate change records are in place in good time for each item to be implemented.
• Ensuring appropriate Change Authorization processes are followed, involving appropriate IT and Business stakeholders, to get an agreement to schedule the change
• Close direction and control of the execution of the implementation steps
• Monitor performance against the agreed implementation plans to ensure effective delivery of implementation targets within budget, to timescale and quality.
• Organize Go/No-Go Meetings
• Post Implementation review discussion among key stakeholders

Onsite coordinator/Project Manager

Confidential

Responsibilities:

• Managed and led Mainframe, and Microsoft Development, Application Maintenance and Support (AMS) project
• Contributed to the Project Management Plan with Cost, Schedule, Quality, Risk and Communication Management Plan
• Providing estimation for the Business requirements
• Management of IT vendors, business partners, and solutions providers
• Successfully handled the quality audit for Maintenance and Support projects.
• Handled a team size of 10 in Chennai and in total 34 located across the globe - Noida, France, Finland, United Kingdom and Netherlands.
• Managed the production support technical team and ensure the SLA’s are met with the agreed timeline
• Time sheet management and Invoice preparation
• Effective On-site/Offshore Coordination
• Mentoring the team members and KT plan for new joiners

Onsite coordinator/Offshore Technical lead

Confidential

Responsibilities:

• Handled the Mainframe Maintenance Release with team capacity of 15 members
• Providing estimation for the Business requirements
• Design - Created detailed design documents for the Business requirements
• Handling Build - Coding team and Testing - Unit testing, User Acceptance Testing, Regression test and system testing results analysis.
• Effective On-site/Offshore Coordination