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Associate Director Technology Resume

El Segundo, CaliforniA

SUMMARY:

Dynamic and accomplished Information Technology professional with 18 years of diverse technical project delivery. Project Management expertise is enhanced by extensive experience in delivering Infrastructure technology, and eCommerce solutions. Personal expertise in handling large complex enterprise wide projects as well as multitasking across several smaller independent projects. Highly organized, detail oriented, energetic and dedicated professional engaged in a continual quest for excellence.

EXPERTISE IN:

  • Portfolio Management
  • Strategic Planning
  • Project Management Office
  • Change Management
  • Release Management
  • Process Improvement
  • Vendor Relations
  • Budget and Financial Planning
  • Team Leadership

TECHNOLOGY PROFILE:

  • SDLC, Waterfall, Agile
  • AWS, Cloud Computing
  • Compliance and Security
  • Windows, Office, Project, Visio
  • Financial tracking
  • Data Center Migrations
  • SharePoint, Confluence, Hipchat
  • Order procurement
  • Hardware, Software, Network Upgrades
  • Remedy, Service Now, JIRA
  • OS, hardware, storage, network
  • BI and Analytics

PROFESSIONAL EXPERIENCE:

Confidential, El Segundo, California

Associate Director Technology

Responsibilities:

  • Drove key business strategies and team responsibilities for production AWS public cloud services and container orchestration consisting of over 2000 virtualized servers, four Kubernetes clusters (750+ instances), and three Apigee clusters (200+ instances) utilizing hundreds of microservices.
  • Fostered DevOps relations with Architecture, Development, and Operations teams for automation and platform stability.

Senior Operations Project Manager

Confidential

Responsibilities:

  • Managed Iteration planning, hardware readiness, resource scheduling, change management, and application deployments for feature updates and new functionality. 2016 included 3 Iteration cycles consisting of 196 application installations. 2017 included 5 Iteration cycles consisting of 335 application installations.

Senior Operations Project Manager

Confidential

Responsibilities:

  • Managed cross functional Confidential teams of up to 20 server, network, security, storage, and database engineers for a new $4.5M data center build out in New Jersey in support of NFL Sunday Ticket.
  • Tracked CAPEX and OPEX expenditures for servers, monitoring appliances, licensing, and support costs as part of ongoing project activities. Tracking resource forecasts and actuals quarterly.
  • Drove the Confidential infrastructure build, monitoring, and support activities for a new 415 device virtual environment, with a complex migration go - live plan for four customer facing Point of Presence Data Centers.
  • Oversaw a data center space reduction effort to save $2.4M yearly by virtualizing over 500 servers and reducing power consumption by 10%.
  • Developed project plans, work breakdown structures, critical paths, timelines, budgets, issues and action logs to ensure a comprehensive understanding by all team members of tasks, milestones, resources responsibilities and issues related to infrastructure projects. Mitigated risk factors through careful analysis of financial impact, revenue generation, internal resource availability, and project priorities.

Confidential, Los Angeles, California

Program Manager

Responsibilities:

  • Managed a new effort to bring IT Compliance requirements and IT Operations Security projects under one program by assessing all new and existing project requests, budgets, schedules, priorities, resource needs, and dependencies.
  • Managed the IT Operations Security program under a very aggressive timeline, utilizing staff and vendor resources, in support of UCLA’s CareConnect Electronic Healthcare Program consisting of 65 applications within a single online system.
  • Managed 8 fit-up projects for Operations, to relocate hospital equipment and staff to new and existing medical suites as part of UCLA’s cost savings consolidation plan to reduce the number of occupied rental suites.

Confidential, Torrance, California

Program Manager

Responsibilities:

  • Served as TFS Program Manager for a new cloud collaboration solution deployed out to all of TFS and TMS. Led the IT Operations teams in the Microsoft Office 365 Implementation rollout of email and collaboration services.
  • Oversaw the Service Desk and Incident Management ramp up, for Office 365, by partnering with Engineering and Operations SME’s to provide detailed documentation of new product information, hands on use, and troubleshooting guides.
  • Evaluated vendor options and developed a detailed comparison checklist of KPIs, effectiveness of, ratio of students to instructor, retention of content, and ease of product use in determining the preferred vendor.
  • Participated in the Office 365 roadshows for many TFS departments and Call Centers.
  • Managed the Windows Server Uplift project to ensure its timely completion. With an $800K penalty for not meeting the delivery date, intense focus was placed on managing the new hardware build out, technical implementation tasks, multiple application team migration schedules, and change management oversight.
  • Provided monthly financial scorecards for all projects, including over and under cost variances. Made course corrections by using project change controls.

Confidential, Seattle, Washington

Program Manager

Responsibilities:

  • Designed, implemented and built out infrastructure for tracking more than 130 concurrent Business Intelligence and Analytics Reporting projects for new, ongoing, and completed projects using Basecamp.
  • Participated in weekly Product Management Sprint Planning and daily Scrums with three product development teams.

Senior IT Project/Program Manager

Confidential

Responsibilities:

  • Served as program manager for a $7M construction and migration of a legacy data center to a new state of the art hosting operations center, including facilities planning and configuration, hardware acquisition and installation, and server and data migration. This migration was the single largest capital expense project the company had undertaken to date and the project was completed on time and under budget while maintaining all customer SLAs.
  • Supported revenue goals of $6.7M by reducing data center monthly recurring costs through DEV/QA/Perf server and application consolidation, intricate coordination with vendors and IT staff, product releases, and decommissioning activities.
  • Implemented a Portfolio Dashboard, Technology Project Roadmap and Resource Allocation tool to track project status, utilization metrics, and staffing needs for visibility and strategic planning.
  • Managed the efforts to migrate a data center with leased equipment, to a new data center with all new application, database, and mail servers. Additionally, built out two QA and two Dev environments within the new data center.
  • Drove the migration and testing, for database dependent internal tools and applications, from a legacy SUN platform to an updated and supported Linux platform using a blend of Agile and Waterfall methodologies.
  • Assisted in 22% reduction of customer web site cancellations with the implementation of Oracle Business Intelligence, providing analytics and reporting on website usage, statistics, and usability.
  • Simultaneously managed up to 11 projects, of various sizes, with up to 20 team members. Strict adherence was placed on project management best practices, Security and IT operations in support of Sarbanes Oxley initiatives, and cost reductions.

Confidential, Seattle, Washington

Project Manager

Responsibilities:

  • Managed several Infrastructure implementations across multiple data centers, delivered 200+ servers, network gear, storage frames, and appliances with expertise in e-commerce environments.
  • Saved 1.1M per year in third party support costs while reducing the overall server farm by 108 servers, through application consolidation and server decommissioning.
  • Managed relationships with hardware vendors to expeditiously procure hardware and track delivery of orders, resulting in one hour pricing quotes, automated ordering and approval process, and guaranteed on-time deliveries.
  • Delivered new virtual testing environments to reduce existing server hardware by 75% and save monthly recurring hardware and support costs.
  • Improved website performance and stability by 70% by managing the upgrade of two online banking applications.
  • Streamlined server build times by 50% by moving processes in-house, proactively managing workflows, and directly managing IBM resources and assignments Confidential multiple data center locations.
  • Facilitated issues resolution meetings with project team, maintained project status website and provided technical project management expertise and support.
  • Collaborated on a company-wide initiative to document and improve the SDLC process.
  • Directed the operations team with strategic planning, change control procedures, and execution
  • Guided the planning and implementation of additional SAN storage, offering the capability for site-to-site data replication in support of company-wide Technical Recovery initiatives.

Confidential, Seattle, Washington

Project Manager

Responsibilities:

  • Organized a company wide computing move for 350 end-users with a staff of 8 over a 3 day weekend.
  • Reduced software installation time by 90% and lowered trouble ticket calls by 45%, with the deployment of Office XP to 400 workstations in less than a month.
  • Oversaw the Seahawks Stadium Technology Operations Center during football games following strict SLA agreements for network and PC support calls.

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