SUMMARY:

• Dynamic, hands - on, bilingual Project Manager and Scrum Master with experience managing large enterprise software, infrastructure and ITIL service delivery projects that meet demanding time restraints and exceed all expectations.
• Demonstrative ability to motivate, organize, lead and coach Scrum teams across multiple locations.
• Skilled in providing effective leadership in fast-paced, deadline-driven environments, with outstanding oral and written communication skills.
• Excel at turning individuals into teams that work efficiently and exceed expectations. Significant experience researching, compiling and documenting data, business processes and workflows.
• Proficient in managing projects using presentations, dashboards, scorecards, and risk assessment methodologies. selected highlights
• Responsible for organizing and facilitating weekly management updates utilizing agile dashboards, presentations, project milestones (WBS), change management, and service delivery quality ratings against defects.
• Proficiently organized and facilitated daily scrum. Sprint reviews, retrospectives, sprint and release planning.
• Collaborated closely with the product owner on backlog grooming to keep backlog relevant and prioritized against sprint backlog, ensuring acceptance criteria were agreed upon and stories were ready for sizing.
• Effectively track the team’s progress, including Scrum burndown charts, velocity and release forecasting in the agile toolset with history of all artifacts and decision items duly approved by management.
• Lead powerful redesign of development and release process of front-end applications in rapid two-week sprints.
• Worked with project managers and scrum masters across multiple sites to prepare for and facilitate potentially shippable increment planning sessions.
• Oversaw the deployment of Service management processes to all groups encompassing Problem, Incident, Configuration, Vendor, Procurement, Change, Asset and Service Level management.
• Expertly managed RAID (Risk, Actions, Issues, Decision logs) analysis with RAG ratings
• Expertly managed responsibility matrix by defining the RACI chart at the planning stage.
• Continuously tracked version control and auto-deployment process for CI/CD facilitation.
• Oversaw code check-in for security vulnerability and penetration testing and approval.
• Tracked SIT and UAT testing against agreed used cases.
• Oversaw closure of all Tasks and User stories before Change Control Board approval for the implementation plan.

CORE COMPETENCIES:

• Product/Project Management Agile/Scrum Methodologies ITSM (Problem/Incident Management)
• Strategic Planning Prioritizing/Multi - Tasking Product Development
• Process Documentation Project Budgeting Documentation Skills
• Technical Skills Process Improvement RAID/RACI methodologies
• Quality Assurance Automated/Manual Testing Performance Testing technology
• ITIL/ITSM ServiceNow AWS Solutions Architect PMI Agile SCRUM Windows & Linux Operating Systems (OS) Informatica Salesforce Admin Microsoft O365, Exchange, OneDrive, SharePoint, Visio & Project EPM Project Server ServiceNow MS TFS Telnet SFTP BGP/EIGRP/OSPF HP Fortify Cisco Palo Alto/FireEye UNIX OpenFISMA Splunk HP OpenView.

EXPERIENCE:

Program Manager/ Scrum Master

Confidential, Arlington, VA

Responsibilities:

• Contributed to Product Roadmap planning, Project scheduling, Change and Release management, Product backlog grooming, and prioritization, identifying and removing organizational & team impediments/blocks and presenting to Change Control Board for implementation plan approvals.
• Responsible for making sure that the DEV, QA and PROD-staging/PROD environments had the same infrastructure for the short Agile Scrum based 2-weeks iteration codes, which were immediately tested and moved to PROD environment via Change Control Board approval. Oversaw the implementation and the process of auto-deployment scripts over all the environments for both code and database, which in turn facilitated the frequency/speed of code deployment and better backlog management. The ALM (Application Life Cycle Management) processes flawlessly provisioned the AWS server orchestrations improving the velocity of code test and deployment. Automating workflows enabled the team to decipher security flaws on code check-in/version control and a quick turn-around for bugs/defects elimination versus the performance of the deployed application infrastructure by the DevOps engineering team. The entire ALM-DevOps processes was built-in the Microsoft's Agile based TFS (Team Foundation Server) software, which was deployed as a SaaS tool over Azure cloud infrastructure.
• Monitored and manage dependencies on other teams and external projects to ensure potential issues are resolved. Trained new team members and transition teams to the Agile Scrum framework to enhance their overall skills matrix.
• Participated in iteration planning to create acceptance criteria and tests that define ‘done’ for developed features.
• Managed complex Agile based project plans to control major project interdependencies across initiatives and business units while managing risks, actions, issues and decision logs utilizing RAID templates to ensure timely and under budget completion.
• Created project outlines and timelines and distribute responsibilities to team members
• Facilitated daily scrums, stand-ups, and meetings to monitor project progress and resolve any issues the team
• Prepared Agile Sprint based TFS Dashboards and Microsoft Project Plans with the detailed Work Breakdown Structure (WBS) and Gantt charts.
• Proficiently organized and facilitated daily scrum. Sprint reviews, retrospectives, sprint and release planning.
• Oversaw design, implementation, QA, and validation of enterprise reporting products
• Maintained the SCRUM board, sprint backlog, product backlog, burn-down charts risks and dependencies
• Contributed in development of roadmaps, assisted with overcoming roadblocks, and kept all the stakeholders advised of the project status. Supported various efforts related to operational improvements of the toolsets, applications and utilities.
• Designed and implemented test suites that exercise and validate product functionality in the most efficient way.
• Served as a liaison between the application L2 & L3 production support teams.
• Experience working with cloud infrastructure environments such as Unix/Linux/Wintel servers, networks, firewalls, routers,
• Netscaler application delivery load balancers, WebLogic, Oracle/MS SQL databases, SAN/NAS, VMware/Hyper-V,
• OpenFISMA, HP Fortify, HP Opsware application & Splunk enterprise Infrastructure SIEM based monitoring.
• Advance skills in using MS Team Foundation Server (TFS), SharePoint, and O365 as enterprise-wide Agile application, collaboration, and operational productivity tools respectively.
• Managed, coordinated and monitored application (Java, JavaScript) and database (SQL, DB2) upgrades, maintenance, patch administration, and file system management (NTFS, FTP, NTP, Telnet, SSH).
• ITIL/ITSM expertise with ServiceNow for Problem and Incident management services catalog, namely, CyberArk (ADFS, local account, Mainframe, Oracle, SQL, UNIX, Wintel), Asset & Configuration Management (Products, Licenses), Software
• Applications, Enterprise Technology Services (SAN, JumpHost, Cloud), Database Operations Services
• (clone/copy/backup/refresh/, tuning & monitoring, recovery), IT Hardware, Wireless Services (MDM).
• Defined data mapping source points of business products and underlying infrastructure assets.
• Supported applications including answering technical questions, troubleshooting problems, and guiding users to gain productive use of the software.
• Coordinated project planning of initiatives, extract data, format and run reports, or perform analytical functions using applications.

Project Manager

Confidential, Lakewood, New Jersey

Responsibilities:

• Responsible for creating O365 migration roadmap and implementation for Bank Alfalah’s 1000+ users on a subscription-based SaaS model, which was negotiated as part of Microsoft’s 3-year Enterprise support agreement.
• Bank’s traditional setup consisted of file servers housing user home drives and shared storage, Active Directory setup (DNS, DHCP, AD) authenticating internal and remote VPN users, Exchange servers providing mail services to internal, external and remote users, EMC NAS storage used for backup and archive, IBM tape backup libraries, Cisco Nexus 1000/2000/4000 series switches, and Palo Alto firewalls.
• Evaluation for the cloud (Azure) based migration included, network traffic capabilities, Internet speed, software version on server & end-users, user count, data size, user roles, user’s primary/secondary locations, and needs of each user by groups, departments and organizational structure.
• Remote move migration for hybrid Exchange schema was deployed, and with the help of the Ingest servers, the mailboxes were migrated to O365 tenant authenticated by Azure AD. End-user shared files were moved to SharePoint online and user home drives migrated to OneDrive for business. Password control, security and authentication were managed by Azure AD, and Exchange server’s services were part of O365 cloud. In addition to MS Office, O365 provided basic end-user services like, Skype for business, MS Teams, SharePoint, OneDrive, & yammer, and enhance services of Power BI and delve. O365 was provided both locally and Online for mobility purposes.
• Managed and migrated 1000+ user community of Bank Alfalah to Citrix centralized VDI platform as part of Windows 10 migration effort. Citrix solutions virtualized application and desktops gave the bank capability of centralized image management, application layering, and advanced analytics.
• Citrix’s HDX technology ensured virtualized Microsoft team’s sessions always had high definition video and clear voice from all designated locations.
• Oversaw the deployment of Nintex workflow automation software as it provided fast and easy capabilities such as, Code-free drag and drop workflow design, reusable templates and modules, real-time status updates and workflow tracking, scheduled and timed workflows for repeated processes, notifications over email, IM and SMS, and free flow BPM capability for community sites and storage collaboration.
• Strategized and oversaw Cisco’s Telepresence and Call Manager (Unified Communications Manager) implementation to curtail billing on landlines and travel expenses for Confidential Limited. The effort also realized the implementation of Cisco telephones, which ran VoIP based internal calling over UBL’s data network and external calling via Call Manager bringing down internal billing to zero. Consolidating communications infrastructure and enablement of peoples and teams over IP telephony also brought in regional and International travel expense savings over the Cisco’s Telepresence high definition IP based video conferencing, unified messaging, instant messaging, and WebEx presentation controls.
• Oversaw the ITIL/ITSM initiative of deploying ServiceNow Management processes to all groups interacting with Problem, Change, Release, Incident, Configuration, Asset, and Service Level Management at New Jubilee Insurance Company.
• Responsible for organizing and facilitating weekly management updates utilizing agile dashboards, presentations, project milestones, risks, issues, actions & decision logs, change management, and service delivery quality ratings against defects.
• Proficiently organized and facilitated daily scrum. Sprint reviews, retrospectives, sprint and release planning.
• Collaborated closely with product owner on backlog grooming to keep backlog relevant and prioritized against sprint backlog, ensuring acceptance criteria was agreed upon and stories were ready for sizing.
• Created project charters and assisted project sponsors in business case creation, including scoping, and financial justification.
• Acted as the primary liaison between the financial institutions and contracting team.
• Managed projects of all sizes through intake, initiation, planning, manage and monitor, execution and closing while managing the constraints of cost, time, resources, scope and quality.
• Served as the servant leader for the team to ensure clear communication and organization of the team, along with maintaining the production backlog and release plan and facilitating the core scrum ceremonies.
• Supported multiple agile teams within the fast-paced Infrastructure and application development environments.
• Created high performing teams, build shippable product, and responsible for leading Agile project coordination to support various upstream and downstream teams.
• Tasked with design, development, modification, and implementation of infrastructure and applications.
• Monitored KPIs across several technologies and implementing action plans when needed.
• Served as an escalation point of contact for all service related matters to ensure customer satisfaction.
• Lead efforts to escalate across internal groups to resolve issues affecting customer service.
• Resolved business problems and escalated issues by working closely within and across teams.
• Supervised a client services team including planning work, coaching and development.

Program/Project Manager

Confidential

Responsibilities:

• Directly responsible for the implementation of consumer banking loan products over the Nucleus COTS package for process automation of pre and post loan disbursement. Nucleus Loan Management System had workflows for Mortgages, Auto and collateral/non-collateral loans from underwriting, credit checks, and four-eye principle for approvals, disbursements, and payment schedule.
• Responsible for implementing Service Oriented Architecture over middleware with re-usable services debit/credit over the core banking and credit card systems. The implementation plan included Development, Installation, configuration, maintenance, up-gradation, remote technical support, patch management, troubleshooting, repair, monitoring and supporting WebSphere technologies including MQ, WebSphere Message Broker, and WebSphere Application Server software and Infrastructure.
• Oversaw the planning and deployment of Oracle’s Anti-Money Laundering solution to make sure that the compliance division has deterministic rules to pick out potentially suspicious transactions when a transaction is flagged a case is generated. These cases focused on behaviors, which may or may not be comprised of multiple or related party information (customer, account, external entities).
• Oversaw and ran the program of migration to Agile SCRUM methodology from Waterfall with IBM being the lead partner bringing in the industry best practices. This in-turn enhanced the global teams’ performance as the sprints ran the plan, design, built, deploy, and launch phases in two weeks iterations. Also guided and mentored junior team members to get agile skill set and s.
• Responsible for organizing and facilitating weekly management updates utilizing agile dashboards, presentations, project milestones, risks, issues, actions & decision logs, change management, and service delivery quality ratings against defects.
• Proficiently organized and facilitated daily scrum. Sprint reviews, retrospectives, sprint and release planning.
• Collaborated closely with product owner on backlog grooming to keep backlog relevant and prioritized against sprint backlog, ensuring acceptance criteria was agreed upon and stories were ready for sizing.
• Facilitated daily scrums, stand-ups, and meetings to monitor project progress and resolve any issues the team may be experiencing.
• Maintained the SCRUM board, capacity burn-down charts and velocity assessments.
• Maintained Risks and Dependencies.
• Used data and statistical analysis to provide direction and support for project decisions.
• Analyzed feedback for communication back to the agile development team.
• Maintained daily/ weekly project and program reporting as needed by the PMO.
• Created process checklists and standards for SCRUM Agile application development Lifecycle.
• Attended various Scrum ceremonies and other SDLC meetings in order to promote the project through the various gates.
• Shaped team behavior through excellent management via the SCRUM Agile methodology.
• Built strong relationships with stakeholders, application users, and program owners.
• Documented progress and communicated to upper management and stakeholders.
• Developed financial models for cloud portfolio including hybrid and all cloud solutions.
• Established application baselines and dependencies, workload assessments, and workload migration (lift and shift vs translation to native cloud services).
• Utilized Salesforce as front-end for old legacy applications providing organization-wide sales profitability analysis.
• Created Technology Strategy Roadmaps for application & Infrastructure by identifying alignments to the business strategy.
• Developed efficiency models by implementing collaborative tools.
• Deployed Asset based governance models by utilizing Informatica’s Data Integration HUB.

Program Manager

Confidential

Responsibilities:

• Loan Management System for Consumer banking products (Mortgage, Auto).
• Cisco’s cloud strategy, consisting of collaborative and immersive tools like Video Conferencing, Webex and TelePresence.
• Proof of Concept for Collibra Data Governance (Business assets, architecture, Catalog & Data dictionaries)
• Proof of Concept for Informatica Data Integration Hub as a Master Data Management tool for Retail banking clients.

Project Manager

Confidential

Responsibilities:

• Responsible for planning, designing, developing project details and tasks, and implementing Misys Core banking system for Consumer, Retail, Treasury and Asset Management groups. Leading a large diverse business and technical team including the vendor consultants to deliver in time and under budget.
• Overall responsibility of preparing project plans that captured all the key tasks, milestones and dependencies that allowed comprehensive analysis for determining the impact of delayed tasks.
• Provided clear and reliable communications to internal teams, program stakeholders, external vendors, and customers and ensuring that requirements and use cases including Non-functional (performance, operational and transitional) are fully developed, communicated and understood.

Principal Consultant

Confidential, NYC

Responsibilities:

• Senior project manager at Confidential Global Project Management Office, which saw five major mergers at Confidential that included infrastructure, communications, and core banking systems replacements and upgrades.
• Key coordinating member of PMO dealing with the major technology outsource of 3000+ Confidential employees to IBM in the 7-year Outsourced Managed Services contract.
• Conducted a comprehensive study of Investment banking Trade transactions of buy, sell, hold, using end-to-end transaction flow analysis in the purview of Six Sigma’s DMAIIC processes to find the parts per million defects, and corrective action plans.
• Conducted the top 20 branch transaction flows for customer service impact and end-to-end improvement over applications, infrastructure, and databases.