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It Project Manager/pmo Support Resume

Sacramento, CA

SUMMARY:

  • Sr. Project Manager, with 14+ years of domestic and International PMO and project leadership experience in the IT & Infrastructure field.
  • IT Project Manager at Confidential
  • Senior Project/Program Manager at Confidential
  • Senior Project/PMO Manager
  • Early technical positions in the IT/Infrastructure field

CORE COMPETENCIES:

  • High Severity Issues Management Process Improvement / Re - Engineering
  • Strategic Planning & Business Alignment Negotiation, Persuasion & Influence
  • Communications & Problem Resolution Resource Forecasting & Optimization
  • Team Leadership & Development Budget Planning & Cost Control
  • Risk Management Professional (certified) Incident, Problem and Change Management
  • Product/Business Development Vendor and Supplier Management

TECHNICAL SKILLS:

Remedy, Atlassian tool (JIRA). Laserfiche ECM, MS Office 365, MS Project Professional, Zoom, WebEx, Google docs, MS project Server, Oracle Primavera, MS SharePoint, CMS (Content Management System - SiteCore), Heat Ticket System.

PROFESSIONAL EXPERIENCE:

IT Project Manager/PMO support

Confidential, Sacramento, CA

Responsibilities:

  • Led a document/webpage remediation project for Confidential which partnered with PIO and programs/districts as well as special agency sites to lead an effort for five ADA compliant websites. Streamlined 2.5 million documents and webpages to a compliant 15,000 documents, 1,4000 webpages and 58 applications.
  • L aunched 4 of the 5 sites with a new platform (Sitecore) to manage content. governance and publishing the five sites include; California Department of Transportation (CalTrans), California State Transportation Agency (CalSTA). California Transportation Commission (CTC), Board of Pilot Commissioners (BOBC), Independent Office of Audits and Investigations (OAI)
  • Supervised the work with five vendors in the remediation and Web content migration area (Symsoft, Tcrest and others)
  • Applied Scrum methodology on the standup meetings which shortened duration by 45%.
  • Created 3 JIRA dashboards and 5 reports for tracking project Risks and Issues reducing the Risk and Issue backlog by 40%.
  • Supervised an IT migration project to migrate old servers’ data center into Microsoft cloud (Office 365 & Azure) by Installing new Palo Alto firewall, Cisco switches and Aruba access points and migrating users to MS Office 365 and MS Azure and Citrix ShareFile.

Project/Program Manager

Confidential, Sacramento, CA

Responsibilities:

  • Conducted r emote consultancy for international clients in networking and web development projects.
  • Played the Scrum Master role by applying the agile methodology increasing the successful projects to 84% instead of 75%.
  • Built PMO functions for companies and government entities in 9+ countries.

Senior Project/Program Manager

Confidential

Responsibilities:

  • Cooperated with and project management service providers such as Projacs, Etisalat, Vodafone.
  • Cooperated with several companies in different countries (Malaysia, Turkey, Saudi Arabia, Egypt, Bahrain, United Arab Emirates, Kuwait, Oman, Qatar)
  • Played the Scrum Master role by applying the agile methodology increasing the successful projects to 84% instead of 75%.

Senior Program/PMO Manager

Confidential

Responsibilities:

  • Transformed the dysfunctional PMO into a value driven, customer focused EPMO supporting different departments by establishing best practices, standardizing methodologies and building collaborative relationships with the businesses which increased the percentage of successful projects to 85% in terms of profitability.
  • Supervised and led large-size projects (above $10M) in the governmental/public sector involving Cisco products and other products from different vendors such as the passive stuff.
  • Developed the PMO processes for 13+ project managers which led to 80% increase in ahead of schedule projects.
  • Interfaced with different clients such as, complexes’ infrastructure, call centers, hospitals, public sector, private sector companies, data centers, factories.
  • Coordinate d complex solution delivery across multiple platforms and programs with IV&V experience on large IT projects.
  • Ensure d identification of key technology features supporting strategic business goals.
  • Applied project management Waterfall methodology, tools and techniques
  • Acted as the contract manager to review all new contracts and make sure that terms and conditions will lead to a successful and profitable project which increased the overall profitability of the company by 10%.

Senior Project/PMO Manager

Confidential

Responsibilities:

  • Provided to other departments about how to benefit from project management and its procedures.
  • Created the PMO methodology and processes and linked the PMO function to the business objectives.
  • Led different types of projects such as, complexes’ infrastructure, call centers, hospitals, public sector, private sector, companies, data centers, factories.
  • Led projects and programs involving Cisco solutions and product s with IV&V experience on large IT projects.
  • Work ed across all organization levels and solution delivery layers in a large program Scaled Agile environment.
  • Experienced in new technology platform delivery and integration supporting business expansion
  • Achieved the objective of putting the company’s arms around all project managers and control the way they were doing business which increased the percentage of successful projects to 90% particularly in the public sector.
  • Applied project management Waterfall methodology, tools and techniques

Program/PMO Manager

Confidential

Responsibilities:

  • Built the PMO processes and procedures.
  • Drove cross functional teams to align departmental goals and objectives towards the project mission reducing project risks by 15%.
  • Worked and supervised vendors working in the passive solutions.
  • Led different clients such as complexes’ infrastructure, call centers, hospitals, public sector, private sector, companies, data centers, factories.
  • Managed large-size projects in the governmental/public sector such as the unified network between 30+ sites involving public universities and research center which was finished 3 months ahead of schedule.

Operation Manager

Confidential

Responsibilities:

  • Led the operations and growth of the three Branches in Saudi Arabia.
  • Delivered all pending deals or projects.
  • Managed a staff of 30+ people on day to day activities in all branches.
  • Prepared the branches for the acquisition process planned for the new ownership.

Project Manager

Confidential

Responsibilities:

  • Led multi-scale projects
  • Spread the project management concepts across the company in less than 6 months.

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