SUMMARY:

• 20+ years of project management, program management, portfolio management, capital and expense forecasts/budgeting/tracking, business analysis, vendor relationship management, and process improvement experience
• Planned and managed many Commercial Off - The-Shelf (COTS) and Custom enterprise projects from inception through release management, deployment and post-implementation evaluation; often included scorecards/analysis of KPI’s, current/future state (As-Is/To-Be) analysis/documentation; ensured related business process improvements, vendor service agreements were in place
• Key member of corporate executive team developing transition strategy for data center consolidations during the post-acquisition phase of a corporate merger; managed acquisition merger activities related to contract assignments, consents to assign and notices
• Planned the ‘seed and swing’ migration of Development and Quality Assurance environments (200+ servers), an active-active topology for Primary Production and Disaster Recovery, as well as the new-built large Performance Lab for Confidential
• Managed data center/network infrastructure consolidations/moves and application processing/support, some related to M&A
• Managed global software staff consolidation to single site support for 100+ applications in 7 data centers
• Professional services management of Cisco’s data center upgrade (included large parallel processor mainframes/EMC arrays and automated network fail-over solution) supporting Cisco’s Oracle Finance and Order Entry systems
• Planned/managed enterprise data center build-outs/consolidations/migrations, provisioning of network servers, server migrations
• Managed full life-cycle provisioning and moves of end-to-end and distributed networks, servers/server farms, and data centers
• Managed teams comprised of up to 75 on-shore and 75 offshore resources, including functions such as Business Analysis/Systems Analysis, Software/Hardware Architecture, DevOps Engineers, Test Engineers (QA and Performance Test plans/scripts/execution) and Implementation, Software Development, Documentation Development
• Managed Confidential, contract and vendor resources for planning (WBS, etc.), communications, issue identification/risk mitigation, change control/management, application development, QA/SIT/UAT), & enterprise application/infrastructure implementations
• Matrix managed many global, cross-organizational/cross-functional teams; for example, managed onshore/near-shore/offshore Development/QA/SIT/UAT (Chennai, Mumbai, Hyderabad, India; Buenos Aires, Argentina) using Agile/Waterfall methodologies
• Managed projects using SharePoint sites/folders for artifact management, approval history (i.e., for project scope, change management, risk mitigation, Go/No Go decisions), and project team collaboration; included use of SharePoint Admin functions
• Managed and project managed software design/development and QA (created/maintained RACI matrices); provided ongoing support using tools: RUP (Rational Suite), Remedy, TestDirector, QualityCenter, JIRA, Visual Studio Team Foundation (VSTF)
• Managed deployment of ERP, eCommerce, Supply Chain (enterprise vendor procurement, materials management, warehousing, logistics, transportation, light manufacturing and inventorying), and other industry specific software solutions
• Stepped into existing at-risk projects and brought them to successful conclusion.
• Managed executive/senior management/business sponsor (CEO, COO, CIO, Sr. VP-Op’s, VP-Finance, VP-Legal, etc.) stakeholder expectations in Software Development, Healthcare, Bank/Mortgage, Telecom, Building Construction, Public Sector
• Project managed enterprise software upgrades/modernization in Telecom (Customer Service/Order Entry, Supply Chain), Mortgage (Loan Origination and Processing), Building Construction (Project Management).
• Managed all end-to-end processes and resources, including requirements, development, QA/performance testing, user/technical documentation and, 3rd party vendors, etc. for a Confidential company’s web front-end development integrated with Empower mainframe backend, a $17M Program portfolio
• Developed/managed project charter/scope, business/technical requirements, business/IT analysis, architecture/system engineering:
• Rapid prototyping/proof of concept (POC) development
• Migration of hundreds of SQL Server jobs from DTS to SSIS
• Transition plan to migrate enterprise server farm from SQL Server 2005 to SQL Server 2008
• Data warehouse/database (Sybase/Oracle/SQL Server)
• Data security (SQL Server/Active Directory and Oracle/Kerberos) and Network security (.NET/IIS)
• Managed one-third of a telecom’s $50M+ enterprise Supply Chain portfolio, i.e., software development and network deployment
• Managed various application programs, including developing/maintaining requirements for Sarbanes-Oxley (SOX), US Treasury/Office of the Comptroller of the Currency (OCC), Federal Communications Commission (FCC) governance mandates.
• Project managed QA/SIT/UAT for retail bank eCommerce/home Confidential integration in a bank’s Confidential software portfolios
• Managed enterprise level project management using Waterfall (all SDLC phases) and Agile/Scrum
• Managed development of a cross-functional multi-site support plan for Confidential ’s global launch and roll out of Dynamics AX
• Managed projects related to enterprise software such as Empower, Dynamics (CRM, GP), IBM Maximo, Salesforce.com analysis
• Designed new UI/UX for CRM Marketing solution; worked w/engineers to develop architecture: wireframes/UI design taxonomy ( Confidential ); collaborated w/heuristics team evaluating survey results and development of proposed UI/UX designs ( Confidential )
• Deployment management of applications across enterprises, including Internet Explorer 8 to 2600 desktops
• Deployment management of Quality Center upgrade from v9.2 to v11.0 to 200+ desktops
• Developed RFP’s, RFP/bid responses, SOW’s and technology contracts (hardware/software); ensured NDA’s in place as required
• Managed roll-out of a server-based corporate enterprise messaging system w/40,000+ users
• Managed deployment of virus management and other software upgrades to 1,400+ enterprise (LAN/WAN) network servers
• Managed construction/server consolidation of a 250k sq. ft. distribution center into climate-controlled server/data center space.

EXPERIENCE:

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Managed migration of 230+ users to new virtual servers using PulseSecure for enhanced secure remote access
• Managed removal of access to various resources (servers, databases, applications, etc.) for 300+ FTE’s and contractors that did not possess appropriate enterprise job titles qualifying them for the access they previously held
• Managed application development project (requirements, coding, QA, UAT, deployment) that logged secure access to approx. 200 applications via a front-end authentication platform; also managed second phase of this project which produced reports from the logged data for business use/appropriate action, such as access suspension or removal based on last use.
• Managed the firm’s in-flight Department Of Labor (DOL) Research Based Universe (RBU) project; managed up to 7 concurrent new and in-flight sub-projects (packages) as well as the overarching master project through all EPM and SDLC phases.
• Assumed Project Manager of Record role from another PM for two additional projects and managed several related ‘go-live’ implementations.
• Mentored onshore and offshore Confidential junior project managers.

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Managed a cross-functional team in support of merger and acquisition activities related to existing 3rd party contract assignmentsconsents to assign, and merger notices during the final merger phase between Plum Creek Timber Company entities and
• Titles, Commercial Leases, Information Technology (Software Licenses, Communications Contracts, Maintenance Agreements)Finance, Treasury, Human Resources (Employee Benefits, Pension Plan, etc.) Hard Rock Mining/Biomass/Wind Energy
• Generation, Recreational/Hunting Leases, and Surface Leases, among others.
• Conducted project planning, kickoff meetings, team communications (email, phone call, IM), scheduled/conducted one-on-one sessions with key stakeholders, coordinated project tasks with a dedicated primary attorney, Assistant VP - Law Dept., and various ther in-house attorneys as needed, and held ongoing status sessions throughout a two-phase acquisition/merger effort, with target phase completion dates of 9/28/16 and 12/31/16; Phase 1 was completed as planned, and Phase 2 is on track to easily complete as planned.
• Managed entire project by building out a Phase 1/Phase 2 folder structure using the Law Department’s existing SharePoint site.
• Retained were all relevant documents/project artifacts (spreadsheets and documents requiring legal review provided by field/departmental stakeholders), articles of merger documents, high level tracking and action item tracking logs for each phaseand documentary emails (key decisions, document chain of custody, legal recommendations to stakeholders for 3rd party communications, and task completion confirmation).

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Build-out of a large performance lab in one of the target enterprise data centers, with Windows (2008/2012, SQL server) physical and virtual servers, Linux VM’s, multiple physical IBM Power8’s, SAN storage, an F5 Big-IP load balancer, and LoadRunner controller and load generation components.
• Upgraded RSA and bank financial system software to run on Windows 2008 (remediated from Windows 2003) in preparation for migrating to the corporate standard enterprise data center.
• Planned the ‘seed and swing’ migration of Development and Quality Assurance environments (200+ servers), an active-active topology for Primary Production (Prod A), and Disaster Recovery (Prod B), as well as the new-built large Performance Lab mentioned above, with the 3 full performance lab configuration consisting of 2 clustered and 2 standalone SQL servers with 3TB SAN storage, 128 Windows VM’s (incl. 4 LoadRunner controllers and 8 load generators), 9 Linux VM’s for ActiveMQ, and 4 20 core each IBM AIX Power8 servers running AIX/ASE Sybase 16.0 and Sybase IQ with 17TB of Performance SAN.
• Participated in detailed planning sessions with Amazon Web Services architects in preparation for parallel efforts to migrate early adopter applications into the AWS ecosystem.

Confidential

Senior Project Manager/Professional Services Engagement Manager

Responsibilities:

• Project managed enterprise software upgrades/modernization for Confidential Loan Origination and Processing.
• Managed on-site cross-functional team including business consultants and developers, multiple 3rd party vendor resources, and this multinational client’s Business and IT resources for a multi-year COTS implementation during late stage change management/ requirements definition, system design, application development, change management (included ongoing OCC governance requirements for ), risk identification/mitigation, quality assurance (QA) testing, defect triage/root cause analysis and resolution, system integration testing, user acceptance, and vendor management; also included mentoring a team of both new and experienced Business Consultants.
• Coordinated on-site client team interface and account issues, traveling two weeks per month to the client's East Coast offices.
• Managed both Confidential and Contract employees' time reporting approvals, approved project activity for client billing, developed weekly project status for internal senior management review, developed resource (headcounts) and budget forecasts/tracking.

Confidential

Consultant, Senior Project Manager, PMO

Responsibilities:

• Managed integration of cross-functional teams (vendors, client Business SME and IT) for several in-flight web projects pre- positioning for implementation of the Oregon Health Exchange; included multiple Agile teams during development, change mgmt.
• (included OCC governance requirements) quality assurance (QA) testing, user acceptance testing (UAT), budget forecasting/status.
• Worked with the CEO during early stages of a program for LifeMap, a subsidiary of Cambia; developed the project time line and btained 3rd party vendor product quotes for procurement of transaction based services supporting various medical/dental plans.

Confidential

Consultant, Senior Business Project Manager

Responsibilities:

• Project managed enterprise software upgrades/modernization for Confidential Loan Origination and Processing.
• Project managed cross-functional teams (3rd party vendors, client Business and IT) during requirements definition, system design, multiple Agile teams for application development, change management (included ongoing OCC governance requirements), reviewed QA test scripts, test plans, and traceability matrices for accuracy, QA testing, user acceptance (UAT), implementation, release management and production validation.
• Eliminated Confidential web portal, mobile and IVR s to a bankrupt servicer of Confidential originated loans, redirecting Confidential members to new Confidential servicers; implemented as planned per the bankruptcy court ordered February 1, 2013 mandate.
• Managed network and software requirements to transition a legacy mailed paper survey to an automated electronic survey, w/notifications emailed to Confidential Members containing links to the surveys hosted on a 3rd party vendor’s web portal; results are transmitted back to Confidential and a partner company for reporting/analysis.
• Developed requirements that resulted in reduced Confidential enterprise losses by changing existing method for assessing how risk is factored into applied Confidential fees in Fidelity UniFi; coordinated Legal and Compliance department review, and associated procurement of vendor product changes.

Confidential

Consultant, Senior Project Manager, PMO

Responsibilities:

• Project managed enterprise software upgrades/modernization for Confidential Loan Origination and Processing.
• Managed up to 10 concurrent projects following stringent process, artifact, and tollgate guidelines based on PMBOK protocols, making extensive use of SharePoint for artifact management/approval documentation and project team collaboration.
• Used full SDLC while defining/documenting requirements, QA test plans/scripts for loan origination and other application software modifications in the Confidential portfolio, including those driven by US Treasury / OCC and SOX governance mandates.
• Managed multi-year Agile development/QA (using offshore resources), SIT/UAT, and migration of several hundred SQL Server jobs from DTS to SSIS.
• Managed development of transition plan for the enterprise server farm (including sizing, software requirements, migration to the expanded server farm, etc.) from SQL Server ; included research for additional server software license procurement.
• Deployment management of IE8 to 2600 desktops in the AD-ENT domain.
• Deployment management of Quality Center v9.2 to v11.0 to 200 desktops in the AD-ENT domain.
• Managed the extraction of funded loan data and provided to Wells' outside counsel for a third party law firm's litigation discovery.

Confidential

Consultant, Senior Project Manager/Functional Analyst

Responsibilities:

• Managed Discovery, Research, Analysis, User Requirements and Information Architecture & Visual Design proposal.
• Planned/conducted/analyzed results of interviews/questionnaires submitted by client's key business users/eCommerce customers.
• Collaborated w/heuristics team evaluating survey result/development of proposed new UI/UX web portal designs.

Confidential

Consultant, Senior Program Manager/Functional Analyst

Responsibilities:

• Conducted JAD sessions with Business users to obtain, formalize and prioritize CRM requirements.
• Worked w/engineers to develop info architecture incl wireframes/UI design taxonomy for Confidential ’s internal web portal use; developed traceability matrices for testing.
• Designed Access database entities/corresponding templates and RACI matrices using TFS, enabling Confidential to migrate from Siebel to CRM2011.

Confidential

Senior Program Manager, PMO

Responsibilities:

• Managed Business Intelligence reporting: Actual to Budget Financials, JIRA/Salesforce.com trouble ticket analysis.
• Managed multiple RFP bid response hardware/software/manpower resource estimates in support of this multinational company's marketing and sales organization's custom software solution delivery proposals in the European market space.
• Managed workstreams that included Agile development teams during rapid ramp-up of Agile across the enterprise.

Confidential

Consultant, Senior Program Release Manager

Responsibilities:

• Managed Agile project team: solution delivery manager, onshore/offshore web Dev/QA test teams for a Dynamics CRM project supporting the Confidential Partner network’s Dynamics CRM marketing efforts.
• Performed business analysis, wrote technical requirements document from existing business requirements document (BRD).
• Developed project work plans, managed project schedule status, and performed CRM data mapping gap analysis.
• Designed new UI/UX for the solution, managed development, created traceability matrices, and managed related QA testing.
• Release managed deployment of hot fix release using MS VSTS/TFS (Team Foundation Server), custom software enhancements.

Confidential

Consultant, Integration Planning Manager

Responsibilities:

• Managed Confidential CRM/GP/Maximo Integration Rollout implementation project team.
• Managed planning for Confidential Dynamics CRM integration with Dynamics GP/WennSoft using Scribe (BizTalk alternative) and eConnect for prototype/POC.
• Collaborated on development of client's IMS Integration Functional/Technical Requirements for CRM; created traceability matrices to be used for QA/UAT testing of integrated Confidential CRM, GP, Maximo, with the Port’s legacy applications/interfaces.
• Maintained all project artifacts using SharePoint sites/folders.

Confidential

Consultant, Senior Project/Release Manager

Responsibilities:

• Project managed enterprise software upgrades/modernization for Building Construction Project Management.
• Managed obtaining business requirements, software engineering, custom .NET software development, QA testing, UAT, and release management w/MS VSTS; provisioning of networked SQL Server solution; created traceability matrices for QA/UAT.
• Used Agile/Scrum methodology w/daily on-camera stand-ups to plan, manage work of near-shore team (Buenos Aires, Argentina).
• Security front-end module integrated with Active Directory that supported single sign-on
• Integrated Outlook/Exchange Server 2007 email generation
• Integrated image management, dynamically interfaced to SharePoint Server (MOSS 2007 Enterprise)
• Designed secure distributed, fault-tolerant SQL Server network/database hierarchy using SQL Replication.
• Developed comprehensive step-by-step user guide provided hands-on to early adopters using train-the-trainers concept.
• Managed expectations of enterprise steering committee.

Confidential

Consultant, Senior Project Manager

Responsibilities:

• Managed a $5M+ portfolio of Confidential applications, including multi-year project management of enterprise-level IT software development and integration testing, governance programs including Sarbanes-Oxley (SOX), and of eCommerce applications and mainframe backend Confidential origination processes.
• Used SharePoint sites/folders and TestDirector to maintain project artifacts/documents.
• Included custom web applications, HP-UX/Citrix MetaFrame, procurement of BDN network w/associated 3rd party vendor mgmt.
• Managed all end-to-end testing (triage, QA, SIT, UAT) w/onshore/offshore testing/software resources, and release management.

Confidential

Consultant, Senior Program Manager

Responsibilities:

• Project managed a global Confidential team during business requirements definition and current state/future state documentation for the SMS&P/MBS Group's Run/Support organization.
• Planned deployment/ongoing regional support process for the global product launch of Dynamics AX.
• Conducted cross-group team meetings, design planning/review sessions across several global time zones (team consisted of subject matter experts in Denmark, Ireland, UK, Fargo, Reno, Redmond and Singapore); team’s departmental composition: Confidential 's Program Management, Product Management, Pricing and Licensing, Regional Operations Centers' Confidential Business Solutions, Volume Licensing, Credit, and Collections.