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Senior Technical Project Manager Resume

San Francisco, CA

SUMMARY:

  • With over 15 years’ extensive global healthcare informatics, management consulting and project management experience
  • I am pursuing new opportunities where my domain of expertise and new learnings on disruptive technologies are further utilized and cultivated.
  • I have deep expertise in healthcare informatics, large transformational projects in the healthcare provider, payer, life science, pharmaceutical and medical device industries.
  • A lifelong learner currently advancing in Artificial Intelligence and its implication for Business Strategy at MIT Sloan & MIT Computer Systems Artificial Intelligence Laboratory (CSAIL).

CORE COMPETENCIES:

  • Leadership/Stakeholder Management,
  • Relationship development and Conflict Management
  • Project/Program Management Methodology (SDLC, DevOps, Waterfall, Agile & Scrum)
  • Data Strategy, Governance, & Management
  • Clinical and Physician Content Development & Management
  • Current - Future State Gap Analysis, Process Redesign, and Advancing Workflows
  • Change management and Continuous Process Improvement
  • Electronic Health Record (EHR) implementation, integration and interoperability experience, computerized physician order entry (CPOE) and ICD-10 project implementations
  • Familiarity with HL7 standards, CCD/CDA and FHIR
  • Continuous Process Improvement, Process Redesign, and Advancing Workflow
  • Clinical Content Development & Management
  • Coding experience (ICD-9, ICD-10, SNOMED, MedDRA, and Who-ART)
  • Familiarity with HIPAA, and HITECH and other regulatory mandates
  • Drug Safety & Pharmacovigilance (DSUR, PSUR, CDMS, CTMS), GDPR, GxP (GCP) maintenance, compliance and computer systems validation
  • Quality Compliance Management (21 CFR Part 11)

APPLICATIONS:

Emergency: Epic ASAP, Cerner FirstNet, ED PulseCheck, CareFX Fusion

Inpatient/Ambulatory: Epic (ClinDoc, Order Entry, and e-Prescribing), Cerner Millennium (PowerChart, PowerPlans, and Orders Management), QuadraMed Computerized Patient Record Soarian Clinicals, McKesson Horizon, and AllScripts (Sunrise Clinical)

Peri-Op & Peri-Natal: Epic OpTime/Anesthesia, Epic Cupid, Surgical Information System PeriOp, and CliniComp Essentris

Pharmacy: Epic Willow Inpatient/Ambulatory, Cerner PharmNet, Swisslog Robot, and Pyxis

RIS/PACS: Epic Radiant, GE Centricity PACS, Cerner RadNet, and LifeIMAGE

Ancillary: Macro Helix and Medtronic Paceart

Billing: Epic Resolute HB/PB, and Cerner RevCycle

CRM: Epic CRM and Salesforce

ADT Registration: Epic Grand Central (Prelude/ADT) Scheduling & Patient Tracking Epic Cadence, Siemens Soarian Scheduling, Teletracking Transport & Bed Tracking

Clinical Content: Zynx Health and eClinicalWorks

Business Intelligence & Reporting: GE Wall of Analytics, Epic Edge Reporting, Radar, Reporting Workbench, SAP BO WebI (Web Intelligence), Tableau, and QlikView

PPM: Service-Now PPM, Atlassian (Confluence, Jira), Trello, Daptive PPM, Asana, and Slack

Cloud Collaboration Tools: MS SharePoint, BOX, Dropbox, Drive, OneNote, OneDrive

Business Office: Google G-Suite ( Docs, Sheets, Slides, Gmail, Calendar, Hangouts, Drive, Sites, and App Maker); i OS Office ( Pages, Numbers, and Keynote); and Microsoft Office ( Word, Excel, PowerPoint, Visio, Outlook, Project

EXPERIENCE:

Senior Technical Project Manager

Confidential, San Francisco, CA

Responsibilities:

  • Acts as the focal point for all pre-sale activities and post-sales implementations of our EHR Integration service.
  • During Pre-sales Phase, responsible for working with the sales team to help qualify, determine need and recommend the solution at our accounts involving collaboration with IT, Security and Clinical champions at the accounts to ensure the proposed solution integrates into the account workflow and meets all security requirements as dictated by the account. Manages the pre-sales process and sales funnel is expected to be the focal point for all paperwork (contracts, risk assessments) ensuring their timely completion.
  • During Post-sales, role shifts to project management of EHR Integration implementations, including the scoping of HL7 specifications, project and technical resource coordination, project tracking and communication. Ensures timely completion of all technical components both at our customer and our testing and subsequent release into production.

Senior Project Manager

Confidential, Palo Alto, CA

Responsibilities:

  • Led multi-disciplinary team (i.e. clinical operations, business operations, IT Teams (integration, solution architect, bio-med, end user device, telecom, construction, procurement, regulatory, finance, quality, and transition strategy teams) full life-cycle implementation of new and/or existing inpatient clinical applications including upgrades, sunsetting and replacement.
  • Planned for potential risks, assumptions, issues, and decision (RAID) management. Delivered clear communication and detailed documentation for complex concepts while influencing and negotiating with 500P Program stakeholders.
  • Synthesized customized project and portfolio scorecards for weekly status updates and report out. The scope and body of work for the Inpatient Clinical Applications consists of over 40 Epic & non-Epic applications.

Senior Consultant

Confidential, Chicago, IL

Responsibilities:

  • In partnership and collaboration with the client team and the GE Project Team led projects to develop and strategize data capture and analysis. Data attributes (EMPI, hospital encounters, events, order/result triggers, HL7, and DICOM) stored in data sources such as patient’s electronic health record (EHR) - EMPI, ADT, LAB, Radiology, PACU, Pharmacy, and other ancillary applications are pulled then pushed into GE’s proprietary artificial intelligence / machine learning technology into real-time actionable analytic dashboards improving patient flow and capacity strategies, improving patient safety, patient outcomes, patient experience, capacity and volume, ultimately while positively benefiting the organization’s bottom line.

Senior IT Project Manager

Confidential, Palo Alto, CA

Responsibilities:

  • In collaboration with appropriate clinical and business departments’ Team Leads, Managers, Directors, and VPs responsible for the overall direction of mid to large-scale programs with multiple sub-projects.
  • Worked with SHC clinical and business leadership and led a multi-disciplinary team for implementation, workflow optimization, change management, risk mitigation, and issue resolution for the following projects: (1) Willow IMS - Pharmacy Supply Chain; (2) Swisslog Robot Implementation (PillPick Automated Packaging, Dispensing Robot and BoxPicker Automated Storage); (3) Blood & Marrow Transplant (BMT) Transition Strategy; (4) 500P Program’s PathToActivation - New Stanford Hospital (NSH)

Senior Project Manager

Confidential, Palo Alto, CA

Responsibilities:

  • Co-led the International Medical Services (IMS) department strategy & operations in supporting patient services, consulting, care delivery, relationship management, and business development.
  • Coordinated, collaborated and partnered implementation strategies across the organization.
  • Assisted in developed the department’s Stanford Operating Procedure (SOP) and internal infrastructure to support program delivery of global offices and corporate partners, as well as program planning of, consulting services delivery. Also, employed applicable process management systems (i.e. Lean, Six Sigma).

Manager, Health Industries Advisory

Confidential, San Francisco, CA

Responsibilities:

  • Led a Quality Program Development project for a southeastern pharmacy benefit management company. Established a series of future state framework for implementing a quality program and integrating into its current network enterprise. Defined and developed metrics to measure quality and the implementation of controls including transitioning of new quality roles developed. Analyzed and redesigned work plans and process flow.
  • Co-led a Care Management Model Development project for a top health plan in the Midwest and collaborated in development of a Care Management Models (Decentralized and Longitudinal Care Management Model). Developed the roadmap for plans, hiring plans/job descriptions, job aids, outcome measurement criteria/approach,, SOP and policy materials, and post Go- Live review and a benefits realization analysis.
  • Led a West Coast-based project engagement supporting the day-to-day operations for the clinical pharmacy operations for a pharmacy benefit management (PBM)’s state-mandated and commercial reporting requirements; global safety edits and exchange formularies updates; executive steering committee dashboard development; and future state Prior Authorization (PA) workflows.
  • Contributed to a proposal development project engagement for a 6-member hospital system in the west coast through opportunity identification, proposal strategy development, proposal debrief and response collation for client leadership. Aligned with the firm’s proposal compliance with the firm’s RFP processing and requirements. Prepared responses to formal / informal solicitations for information. Planned, coordinated, led proposal kick-off status update meeting cadence thru proposal development completion.
  • Led an ICD-10 Assessment for a CA-based health group vendor readiness assessment project. Synthesized information and presented outcomes and recommendations to the C-Suite as the organization adhering to the ICD-10 regulatory mandate. Aligned vendor contracts with program management's existing focused on EMR, and ICD-10 and parallel inflight projects.
  • Led an ICD-10 Assessment, Implementation & Testing Strategy project for southeastern academic medical center and developed a detailed plan specific to various testing phases - functional, unit, UAT, integrated testing, regression testing phase to all stakeholders. Engaged all qualified vendors, partners and stakeholder and aligned with inflight enterprise projects.
  • Co-led a Clinical Content Development project assisted in the prioritization of content for AllScripts Sunrise Clinical Manager for order/result development; partnered with various clinical SMEs for the definition of standard order sets; resulting requirements and / program development.

Senior Principal, Business Consulting, Healthcare Practice

Confidential, Plano, TX

Responsibilities:

  • Engaged as the Integration PM leading and coordinating the completion of a system-wide HITECH American Recovery and Reinvestment Act readiness assessment for a 6-member health system in Northern California. To satisfy Meaningful Use requirements, kicked-off the ARCIS Project for an enterprise wide QuadraMed EMR implementation. Led the integration of disparate clinical information system applications across the enterprise while partnering and collaborating with key stakeholders - Director of IT, Director of PMO, Clinician Champions and informaticist, IT analyst, business, owners, external vendor resources as well as third party consultants.
  • Co-led a clinical content development project to help standardize clinical content using Zynx Health for a 47-member health system headquartered in the Southern Central region of the US. Collaborated with the Applied Clinical Informatics team in establishing a governance structure and change management process. Identified and designated clinical, business and IT stakeholders in utilizing Zynx Health clinical content development tools to consolidate and synthesize order sets. Assisted in facilitating the steering committee members in championing, vetting, and validating a standardized clinical content enterprise-wide.
  • Led the implementation of the Electronic Multi-Disciplinary Documentation (EMD) Program for an academic hospital in the south eastern region of China.

Senior Consultant, Strategy & Operations

Confidential, San Francisco, CA

Responsibilities:

  • Coordinated the gap analysis from the current to future state of Epic OpTime surgery module for an East Coast health system. Mapped business and clinical operation workflows including related areas such as Pharmacy, Supply Chain and Materials Management. Also, captured end-to-end process for the implementation of Epic OpTime.
  • Led and coordinated PMO activities for EHR vendor selection project in a midwestern state. Engaged with project team support, leadership engagement, and development as well as delivery, communication support, and other business development activities and other firm initiatives.

Senior Consultant

Confidential, Mountain View, CA

Responsibilities:

  • Engaged as management consultant for the global healthcare and public services practice in multiple healthcare projects both in the United States and United Kingdom.
  • Led the Epic ClinDoc build audit project for a health system in the East Coast. Assessed and audited the health system order sets and validated its functionality in Epic. Reviewed and validated regulatory design and KPIs.
  • Led and assisted in acute care clinical process evaluation efforts (including process mapping, functional gap analysis, and organizational readiness assessment) at multiple acute care trusts in UK-NHS’ central cluster in preparation for an electronic medical record (EMR) deployment. Evaluated the local service provider program including the review of deployment resource plans and approach as well as the identification of opportunities for overall organization realignment, enhancement and deployment acceleration.
  • Coordinated a vendor selection project engagement for an academic medical center in the Mid-West. Evaluated vendor strengths based per high-level requirements. Prepared, consolidated and synthesized vendor scorecard and checklist. Narrowed vendor finalist and presented fit with the organization. Coordinated vendor and stakeholder road show presentations hospital-wide. Presented client final scoring and provided strategic recommendations based on established client requirements.
  • Engaged in a clinical content development of EHR. Assisted with initial build, coded nomenclature, evidence-based medicine, and standardization of care principles while advancing clinical workflow, future state, process design, clinical content strategy, development and delivery, and project engagement communication during the Epic EMR implementation.

Senior Clinical Applications Analyst, Healthcare Consulting

Confidential, Palo Alto, CA

Responsibilities:

  • Engaged as a lead for Clinical Applications to an academic medical center in Northern California. Supported project related activities in enterprise wide clinical information systems implementation and transformation. Supported full life-cycle during all phases - design, build, testing,, deployment, including post go-live support activities.
  • Led clinical process redesign efforts. Collaborated with cross-functional implementation team - clinical, business operations, IT and vendor resources. Assisted in defining functional and technical system requirements. Facilitated design sessions including issue resolution.
  • Facilitated testing activities (unit, functional, UAT, regression, and integrated testing). Assisted in developing materials and post go-live documentation. Participated in various capacity during system deployment activities (net/upgrade go-lives, command center.

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