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Program / Delivery Manager Resume

Northville, MI

SUMMARY:

  • Leader focused on guiding teams and delivering solutions to complex business needs.
  • Proficient in Product, Program, Portfolio and Project Management and Governance with the ability to interact with leadership Confidential all levels; a successful track record of aligning people, projects, and priorities, effectively bridging the gap between IT and Business.
  • Ability to easily adapt to environmental and organizational change, think fast, and execute with precision.
  • Strong advocate for Agile, Scaled Agile, Kanban, and LEAN.Strong Data Analysis and Management background. Specialized across multiple industries including Healthcare, Public Health, Telecommunications, Retail, Insurance and Consulting.

EMPLOYMENT HIGHLIGHTS:

Confidential, Northville, MI

Program / Delivery Manager

Responsibilities:

  • As a leader on the Enterprise Agile and IT PMO team, delivered initiatives to support Medical Management, Cost of Care and Behavioral Health. Monitored financials and KPIs across Medical Management initiatives.
  • Created product roadmaps and guided teams by prioritizing features for deployment. Worked closely with Sponsors, Rule Owners and Scrum teams to generate and manage releases and backlogs. Created business workflows using Pega systems BPM tool.
  • Advised business re: requisite process changes to support the functional requirements.
  • Led architecture and development teams in transitioning from Waterfall to Hybrid to Agile framework.
  • Guided and managed matrixed resources within Confidential and across Partner Organizations.

Confidential, Atlanta, GA

Program /Project Management Consultant

Responsibilities:

  • Delivered projects using both Waterfall and Agile. Engaged team members and led collaboration efforts across various teams for successful rollout.
  • Program budgets exceeded $ 10 Million.
  • Engaged PMO and Process Governance for defining and rolling out Engineering Methodology. Guided Junior Project Managers re: adherence to Governance processes and deliverables.

Confidential, Atlanta, GA

Engagement /Program Management

Responsibilities:

  • Led five different Project teams and delivered Programs valued Confidential more than $10 Million across the Center for Disease Control. Collaborated closely with Customer Management and Northrop development teams to define and design innovative solutions.
  • For CDC’s Office of Infectious Diseases, developed programs and systems for tracking outbreaks and monitoring Infections’ metrics across Hospitals and Healthcare systems.
  • Championed and Implemented Agile / Scrum framework to promote collaboration and delivery of systems and solutions. Deployed the first Agile teams Confidential the CDC and worked with Initiative owners to define Minimum Viable Products. Delivered Releases every 4 weeks. Guided CDC Product Owner in Sprint Planning and Backlog management using JIRA.
  • Measured Customer feedback and incorporated changes to ensure quality delivery of projects for the Division.

Confidential, Atlanta, GA

Business Intelligence Program Manager

Responsibilities:

  • Led Initiatives to leverage Data Warehousing and Business Intelligence Technologies to provide tactical and strategic reporting and dashboards.
  • Implemented Initiatives to improve Credit and Collections function including standardization of processes across Company locations. Managed development and deployment of dashboards to enhance monitoring and tracking of Credit and Collections across sites.
  • Tools used included Oracle Rel. Enterprise Edition, Oracle Reports, Informatica and TOAD.

Confidential, Atlanta, GA

Business Intelligence Program Manager

Responsibilities:

  • Introduced and implemented best practices for Program Management Office with the IT Organization.
  • Managed federally funded project to consolidate Crash information from various Georgia counties. With its Web Interface, this system would make the Crash reports available in 1 day versus the prior minimum of 5 days.

Confidential, Atlanta, GA

Business Intelligence Program Manager

Responsibilities:

  • Delivered BI projects to leverage the Enterprise Data Warehouse to provide dashboards and scorecards that addressed critical business needs.
  • Tools used: Teradata Data Warehouse, Informatica, Analytics using Business Object.
  • The system, which was based on time and motion studies, was developed to measure technician groups across Installations and Maintenance, Central Office and Plain Old Telephone Service.
  • Managed Budgets in excess of $5 Million for infrastructure implementation projects supporting the Enterprise Data Warehouse environment.
  • Developed designs and contingency plans to address critical requirements like Disaster Recovery and Backup. Managed EDS, Accenture and BellSouth Resources to implement infrastructure for Development, Test and Production environments.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Re - engineered corporate processes while leveraging new technology. Automated Budgeting and Forecasting processes across Confidential.
  • A second effort created Management Reporting Scorecards with Strategic data for the company’s management council.

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