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Scrum Coach/sr. Scrum Master Resume

CAREER SUMMARY:

  • Over 10 years of experience in a Business Analyst role with extensive experience working across the entire SDLC.
  • Worked as a Scrum Master and Scrum Coach and converted teams from waterfall to agile.
  • Proven success in digital/ecommerce and mobile development environments.

TECHNICAL SKILLS:

  • Teradata
  • Oracle
  • Infra
  • Facets
  • As/400
  • SQL Server
  • Erwin
  • Jira
  • Gitlab
  • Cassandra
  • Neo4j
  • Echo
  • Dynatrace
  • Kubernets
  • PubSub
  • StackDrivers
  • Terraform
  • Microsoft Office Tools Suite
  • MS Project
  • Rational Rose
  • IBM MVS

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Coach/Sr. Scrum Master

Responsibilities:

  • Scrum Master for Cloud Data Warehouse
  • Coach Scrum Masters in domain on Daily Standups, Sprint Planning, Sprint Reviews and Retrospectives.
  • Coach Scrum Masters and Product Owners on User Stories Estimations
  • Coach Scrum Masters and Product Owners on using Acceptance Criteria
  • Coach Scrum Team on defining Definition of Ready and Done
  • Coach Scrum Masters on Scrum of Scrum and Mega Scrum Meetings
  • Promote Agile and Scrum through the enterprise.
  • Worked closely with Data Architectures to determine AWS cloud environment including Data Lake, Tableau BI and Snow Flake data base
  • Help identify security needs for Cloud Data Warehouse such as Data at Rest and Data in Transit
  • Participated in Scrum of Scrum and Mega Scrums
  • Identified downstream financial systems and data that will flow into data lake
  • Worked closely with the Artificial Intelligence group in identifying use cases
  • Identified dependencies across the domain of team (factories)
  • Worked closely with Product Owners and other Team Members to develop and prioritize backlog
  • Facilitate Scrum Meetings such as Daily Standups, Sprint Planning, Retrospectives
  • Conducted Poker Like game to determine the estimation of stories
  • Facilitate Scrum Meetings such as Daily Standups, Sprint Planning, Retrospectives
  • Determine team Velocity and Capacity during Sprint Planning
  • Worked with Product Owner and other Team members to prioritize backlog of airline software incidents
  • Conducted Poker Like game to determine the estimation of stories
  • Determined dependencies of user stories across multiple teams and planned accordingly

Confidential

Scrum Coach/Scrum Master

Responsibilities:

  • Coach Scrum Masters in domain on Daily Standups, Sprint Planning, Sprint Reviews and Retrospectives.
  • Coach Scrum Masters and Product Owners on User Stories Estimations
  • Coach Scrum Masters and Product Owners on using Acceptance Criteria
  • Coach Scrum Team on defining Definition of Ready and Done
  • Coach Scrum Masters on Scrum of Scrum and Mega Scrum Meetings
  • Promote Agile and Scrum through the enterprise.
  • Facilitate Scrum Meetings such as Daily Standups, Sprint Planning, Retrospectives
  • Determine team Velocity and Capacity during Sprint Planning
  • Coach onshore and offshore team in Safe Agile environment
  • Served as SME on Digital Personalization Services such as Your Next Basket, Recommendations, Substitutes, Monetization, Yellow Tags
  • Worked closely with Kroger customer experience teams to identify and confirm functionality improvements.
  • Encourage out of the box thinking and innovation with team members to best enhance Kroger.com portal.
  • Engage with innovation hack - a-thons within Digital Personalization to encourage innovation
  • Planned and Scope ATR’s in Safe Agile environment
  • Conduct use cases for Artificial Intelligence Software
  • Manage Sprint Backlog and Prioritized Stories
  • Worked closely with data science team to confirm various data loads such as coupons, preferred stores, and YNB
  • Conduct innovation brainstorm meetups to look for innovative ways to improve processes and functionalities
  • Led weekly meetings with tech leads such as support handoffs, Give that to Phantom, Alarm and Threshold Updates
  • Improve and document business processes to improve efficiencies of team operations
  • Released Managed over 1,000 applications/services into production
  • Updated daily scrum board
  • Ensured team is aligned to meet goals of service level agreements and service level objectives
  • Managed a team of Developers and Testers both onshore and offshore
  • Ramping team up on Google Cloud Platform such as Kubernetes, PubSub, StackDriver and
  • Terraform
  • Improving Deployment Processes by adding innovative tools such as Deployment Tracker
  • Managed p2 incidents supporting 5 teams
  • Conduct research groups to consider API software and tools
  • Supported and enhanced personalization services such as YNB( Your Next Basket) Coupons, Yellow Tags, Recommendations, Monetization, Substitutes for Digital Personalization
  • Developed an innovative tool call p2 tracker to track all progress of p2 incidents
  • Developed method to track RCA Root Cause Analyst
  • Conduct 1:1 coaching session with my team members both onshore and off
  • Conducted Risk Analyst
  • Made sure team was aligned with OKR (Objective Key Results), SLA,SLO’s of teams we support

Confidential

Scrum Master/BA

Responsibilities:

  • Configured as400 and Facets Health Care Plans into applications for EyeMed /Luxottica and Glasses.com/ Contacts Direct.
  • Configured CMS using Broadleaf technologies for Glasses.com/Contacts Direct and LensCrafters.com.
  • Developed requirements document for Facets Health System.
  • Led Scrum Team as Scrum Master through Facets Health System Integration.
  • Configured coupons and shipping specials for brands such as Ray Ban, Coach, Michael Kors on glasses.com.
  • Worked with 3rd party ecommerce UX/UI feature providers such as Certona.
  • Developed wireframes for mobile apps for Android and IOS platforms.
  • UAT for mobile apps on Android and IOS platforms for various browsers.
  • Worked with Mobifly technology for mobile application development and UAT
  • Performed Service Now /Management/ITIL techniques by confirming customers’ needs and expectations. Managing those needs and eliminating risk through continuous communications and confirmation. Confirming third party resources and suppliers are all aligned with the overall scope and delivery objectives.
  • Adhered to HIPPA Laws while integrating new functionality into eyemed.com/glasses.com and contacts direct .com.
  • Set up Google Analytics provide reports for glasses.com and led As-Is, Gap Analyst and Future State Analyst.
  • Conducted reverse engineering system resolution.
  • Managed Enterprise Implementation teams throughout SDLC including Developers, QA’s, BA’s and Vendors.
  • Responsible for management of 3rd party vendors.
  • Used Jira software to log user stories, epics, task, create reports of velocity, retrospectives etc.
  • Mobile application requirement gathering, testing and design for Android and IOS wire framing of mobile apps and testing.
  • Project Management and Business analyst responsibilities for ecommerce sites using magneto, woo commerce, apply pay, google wallet Omni channel and google analytics
  • Document requirements using gherkin language.
  • Removed impediments for the Scrum Team.
  • Coached Scrum Team on Agile best practices.
  • Made sure Sprint Goals were clearly defined.
  • Supported Product Owners and Sprint Team during interactions.
  • Confirmed that Key Stakeholders were in line with Sprint Goals.
  • Helped define sprint backlog with product owner
  • Point of Contact for Daily Standups, Sprint Planning Meetings, Sprint Retrospective Meetings.
  • Used Gherkin Language to articulate requirements and scenarios.
  • Conducted Sprints in a risk free and lean environment.
  • Performed IT Risk Assessments on Access Control.
  • Identified correct control procedure for Data Risk Analysis.
  • Performed IT Risk and Data Risk for Third Party Application Vendors for JP Morgan Chase.
  • Conducted As-Is-Gap and Future State Requirements Sessions.
  • Conducted As-Is-Gap and Future State Requirements from Mainframe to designated systems.
  • Modified wireframes to fit customers’ requirements stated in User Stories.
  • Developed Epic and Features in Product backlog of User and Technical Stories.
  • Logged Status Updates of User Stories in Versionone.
  • Gathered requirement for Honda Mainframe Human Resource applications by using re-engineering process.
  • Gathered requirements for Kronos, ADP and People soft implementation.
  • Conducted Gap Analyst for requirements of IBM mainframe HR applications and Systems to be implemented such as Kronos, ADP and PeopleSoft.
  • Conducted daily stand up meetings in Scrum/Agile environment.
  • Documented business process flow for 8 Honda plants for formal requirements document.
  • Gathered Business Rules, Functional Requirements and Non Functional requirements of HR department for implementation of Kronos, (Timekeeper, Attendance, Accruals, Activities), ADP and People Soft software.
  • Developed Test Scripts and Use Cases Test for Kronos, ADP and PeopleSoft software.
  • Used Service Know for incident management.
  • Used SharePoint for document sharing and team collaboration updates.
  • Worked with offshore development team during design phase of SDLC and deliver requirements.
  • Ran test scripts and Use Case Tests for all Columbus Dispatch Sites.
  • Worked with various CMS products such as WordPress, Joomla and developed customer CMS for various digital projects.
  • Led Digital Rights Management and Web Registration Best Practices Projects.
  • Responsible for reengineering requirements gathering process.
  • Gathered requirements and worked closely with design team in CSS environment.
  • Responsible for Inventory Management for Ernie Green Industries automotive supplier and manufacturer.
  • Gathered and integrated Google Analytics requirements for various Columbus Dispatch sites.
  • Led Digital Best Practice Research by analyzing some of the world leading media sites.
  • Gather Joint Requirements for OPEN CMS projects for over 20 web sites.
  • Conducted daily standup meetings documenting member’s responses day planning session questions.
  • Conducted Joint Requirement Sessions to develop data marts for various customer segments.
  • Columbus City Schools conduct end user training on various software also ran Test Scripts and Use Case for e school solutions software.
  • Gathered software requirements using Agile methodology (Scrum Development Techniques) for installation of Petroleum Software for Hightower Petroleum and their client Delta Airlines
  • Developed User Stories, Product and Sprint Backlogs by defining users’ needs
  • Mobile Application requirements gathering and design
  • Defined Sprints and Iterations and conduct sprint planning meetings for deliverables
  • Presented Confidential services to key stakeholders
  • Provided key stakeholders reports using Crystal Reports
  • Used SDLC methodologies to implement new compensation system, which included gathering requirements, creating design documentation, implementation plan, testing of software and maintenance
  • Used Case Testing with Pre- conditions and Post conditions requirements.
  • Ran Adhoc Queries using SQL.
  • Worked with a team of 5 software developers to develop new cloud based software applications for clients.
  • Gathered mobile application requirements for clients using responsive web design approach
  • Trained clients on various enterprise software

Confidential

Project Manager/ Sr. Business Systems Analyst/ Product Development Manager

Responsibilities:

  • As Project Manager developed project scope and objectives.
  • As Project Manager developed project plan.
  • As Project Manager communicated updates of goals and objectives of projects to key stakeholders.
  • As Project Manager held team accountable for meeting project goals and objectives.
  • As Project Manager identified risk in project and worked to resolve them.
  • As Project Manager confirmed budget and worked to ensure schedule goals met implement project plan.
  • Led iteration planning sessions for Confidential Wireless Solutions Portal Wizard.
  • Led user stories grooming sessions for product backlog, technical backlog.
  • Led daily stand up meeting.
  • Led Iteration Planning meetings.
  • Product Backlog, Technical Backlog Prioritization.
  • Led Wire Framing Meetings.
  • Led User Story and Tech Story impact sessions.
  • Led Retrospective meetings after each iteration.
  • Gathered Requirements for SAP BW and SAP ERP.
  • Defined Sprints and Iterations and conduct sprint planning meetings for deliverables.
  • Conducted Daily Standup Meetings documenting member’s responses to: What they did yesterday, what they will do today and What obstacles may be in their way.
  • Responsible for Testing with Pre conditions and Post conditions requirements.
  • Provided key stakeholders reports using Crystal Reports.
  • Provided application enhancements to improve productivity of web based compensation application.
  • Created Statement of Work for new application systems.
  • Created Project Scope Statement for new application system application.
  • Interviewed application vendors and perform score cards.
  • Assisted with change management activities in support of program initiatives best functionalities and integrity of application
  • Gathered software requirements using Agile Methodology (Scrum Development Techniques)
  • Provided enhancements for web based compensation application based on end user’s needs.

Confidential

Project Manager/ Sr. Business Systems Analyst/ Product Development Manager

Responsibilities:

  • Used SDLC methodologies to implement new compensation system, which included gathering requirements, creating design documentation, implementation plan, testing of software and maintenance.
  • Gathered requirements using Agile Methodology
  • Responsible for requirement gathering for Peoplesoft HCM and Financials.
  • Created User Acceptance Testing.
  • Ran Adhoc Queries using SQL.
  • Identified Application Code written in Java based from UAT results.
  • Participated in application design phase developing prototypes using HTML.
  • Conducted and led JAD sessions.
  • Provided key stakeholders reports using Crystal Reports.
  • Conducted Use Cases for section 508 compliance.
  • Created requirements traceability matrices (RTMs).
  • Served as subject matter expert to a team of Business Analyst on web based compensation application.
  • Provided Data Modeling Logical and Physical using Erwin.
  • Worked with Metadata and Data Marts.
  • Published “How To” and “Knowledge Based Articles” for training purposes for team of Business Analyst.
  • Worked on team of developers and database administrators during implementation of application.
  • Worked on team of 13 Systems/Business analysts.
  • Identified key stakeholders and obtained their approval for project.
  • Created Statement of Work for new application systems.
  • Created Project Scope Statement for new application system application.
  • Interviewed application vendors and perform score cards.
  • Assisted with change management activities in support of program initiatives
  • Gathered application requirements to provide to information technology team to help insure best functionalities and integrity of application
  • Provided enhancements for web based compensation application based on end user’s needs.
  • Gathered data from web based compensation application to help determine product penetration per marketing demographics.
  • Improved application performance by improving relational database physical and logical architecture.
  • Administration of Marketing Programs to new communities.
  • Provided data for ad hoc queries used by marketing manager to determine sales results
  • Executed system testing while adhering to project schedules
  • Responded to user questions regarding reports and products, including sources and meaning of data, and simplify technical concepts for users
  • Trained end users on web based compensation application.
  • Created User Documentation on web based compensation application.
  • Troubleshot technical issues with I.T. that occur in web based compensation application.
  • Provided application enhancements to improve productivity of web based compensation application.

Confidential

Business/ I.T. Analyst

Responsibilities:

  • Used SDLC methodology to implement new compensation system, which included gathering requirements, creating design documentation, implementation plan, testing of software and maintenance.
  • Created User Acceptance Testing.
  • Conducted and led JAD sessions.
  • Ran Adhoc Queries using SQL.
  • Identified Application Code written in Java based from UAT results.
  • Created database, users, and passwords and administered rights in Teradata.
  • Created load scripts using Fastload, T-Pump, and Multiload Utilities.
  • Developed data models with Erwin and Rational Rose.
  • Used Bteq, JCL scripts and Queryman tools to create databases and run queries.
  • Created and maintained Metadata Repository using Metacreate, Metamanager and Metasurf utilities.
  • Gathered application requirements to provide to information technology team to help insure best functionalities and integrity of application.
  • Identified key stakeholders and get their approval for project.
  • Created User Documentation on web based compensation application
  • Participated with application design phase developing prototypes using HTML.
  • Conducted Use Cases for section 508 compliance.
  • Create requirements traceability matrices (RTMs).
  • Performed SEO Search Engine Optimization for online inter/intra net sites.
  • Performed Use Cases and Use Acceptance Testing for Web 2.0 online applications and web sites.
  • Formulated and defined systems scope and objectives based on both user needs and understanding of information technology, business processes, and industry requirements.
  • Worked with team of developers and database administrators during implementation of application.
  • Defined program changes, resolve operating problems and provide user training.
  • Coordinated and participate in proposal, feasibility studies, implementations and new business development.
  • Identified key stakeholders and get their approval for project.
  • Analyzed understanding the modeling system; coordinating with end users on system functionality issues; gathering / evaluating change requests.
  • Assisted with change management activities in support of program initiatives
  • Analyzed business needs; creating test scripts; testing system changes to verify functionality prior to production release; and documenting, verifying, prioritizing, and tracking bug reports and bug fixes with the development team.
  • Ad Hoc requiring using SQL and access.
  • Logical and physical data modeling with Rational Rose and Erwin.
  • Data requirement gathering.
  • Provided enhancements for web based applications and LAN/WAN networks.

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