IT Project Manager / Lead Consultant Resume

SUMMARY

Experienced professional with over 20 years of experience in project management, software consulting and implementation, cloud computing, Pre - Sales proof of concepts and technical best practices within the public sector, financial, telecommunications, software, and pharmaceutical industries. Proven mentor and training with expertise in communicating across organizational levels and with cross-functional teams to drive shared vision and foster culture of excellence.

AREAS OF EXPERTISE

IT Service & Strategy Management
Requirements Analysis
Solution Architecture
Business Analysis
Incident Management
Cloud Computing
Change Management
Enterprise Architecture
Software Documentation
Enterprise Software
Cloud Automation
Configuration Management
Process Improvement
Software Project Management
Amazon Web Services
Quality Assurance
Pre-Sales POC

TECHNICAL SKILLS

Expertise in AWS, Office 365, SharePoint, Project, Jira, ServiceNow and related software.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager / Lead Consultant

Responsibilities:

Led the project to migrate on-prem data center to cloud computing, including servers, databases and storage.
Coordinated all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.
Created and owned project materials, budgeting, forecasting, project documentation, business flows, and lessons learned documents.
Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives.
Coaching and mentoring on Agile methodologies.
Preventing project conversions from Agile to Waterfall.
Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
Created reports and analytics to understand project success, cost trends and performance comparisons.
Tracked and managed product backlog, burndown metrics, velocity, and task breakdown.
Thought leader on IT best practices and planning for future needs.

Confidential

Lead Technology Consultant / Project manager

Responsibilities:

First point of contact for product development teams to gain insight into customer’s specific enhancement requests, and their prioritization.
Created client facing content for proposals and presentations; provided thought leadership in IT service management (ITSM) and identified new opportunities assisting with pre-sales process.
Provided strategies based on ITSM/ITIL methodologies to identify client needs and achieve goals.
Provided technical consulting and sales support services to generate leads for upsell as part of pre-sales proposals and completed Statement of Work in partnership with deal team.
Consulted on Incident, Problem, Change and Service Catalog processes and best practices.
Created business test cases from analyzing business, functional, system requirements and diagrams during the design phase of projects that achieved 100% accuracy of the goals the business wanted achieved.
Delivered Return of Investment (ROI) analysis, Total Cost of Ownership, Governance, and cost benefit analysis.
Defined and implemented Service Management Office concept to IT Organization for interfacing with process owners and business.
Generated reports from ITSM data to measure service quality, responsiveness, call metrics and overall IT and system performance.

Confidential

Sr Consultant

Responsibilities:

Implemented ITSM and Microsoft Office for Public Sector customers.
Consulted on ITIL standards and architecture integration processes.
Recommended ITIL transformation for the US Army.
Responsible for IT operational success and business profitability of the unit.
Communicated effectively with business stakeholders in order to meet planned deadlines.

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