SUMMARY

Project Manager with combined Business Operations and Information Technology experience. Self - starter with strong positive and assertive sense of responsibility and a creative problem-solver who applies technical skills and business knowledge to achieve improved results. Successfully worked and supported multiple, concurrent short/long term projects with cross-functional and virtual teams to accomplish goals across all lines of business.

CORE COMPETENCIES

• Waterfall and Agile Methodology
• Enterprise
• Infrastructure
• Project Management
• Information Technology
• Team Leadership
• Data Gathering
• Problem Solving
• Risk Management
• Strategic Planning
• Technical/Non-Technical Communication skills
• Technical Support
• Communication Skills
• Vendor/Stakeholder Support and Management

TECHNICAL SKILLS

• Excel
• Remedy
• OneNote
• Outlook 365
• PowerPoint
• Team Dynamix Management
• Box Document Management
• SharePoint
• Skype for Business
• Microsoft Project
• Microsoft Suite
• HP Service Manager (GSM)
• HP Portfolio Project Management (PPM)
• ServiceNow

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Project Manager

Responsibilities:

• Lead and manage all aspects of projects include defining project goals, objectives, scope, schedule, resources and expenses
• Coordinate and communicate progress among project teams, customers and upper level management to inform of project developments
• Knowledgeable with project portfolio management tools such as TeamDynamix, Box Document Management and SharePoint as daily tools to successfully organize and document project progress
• Pro-actively identify and analyze project risks and implement risk responses

Confidential, Plano, TX

Project Manager

Responsibilities:

• Worked closely with Engineers and Developers to manage proprietary software implementations, upgrades and new releases for delivery, tracking and enhancement features across several business units
• Monitored and controlled potential scope creep and delay of critical deliverables threatening to impact the project budget and timeline
• Applied guidelines, procedures and policies related to project funding and budgets, such as tracking project costs and allocations
• Minimized impact on business operations by using Incident Management processes for creating change requests and following the changes through its full lifecycle
• Maintained an up to date project schedule and weekly internal status reports to stakeholders in HP Project and Portfolio Management (PPM) repository
• Controlled allocated resource bandwidth by working closely with shared teams to ensure resource constraints did not impact the critical path
• Coordinated a global effort to upgrade 18,000+ servers to ensure corporate compliance, IT security and network stability within year end
• Compiled the monthly executive management PowerPoint Presentation
• Reported project progress (scope, schedule, and budget) to the management team
• Risk, Issues and Change Management: Identified, managed and documented project risk, issues, and changes
• Ensured proper UAT, Testing was completed prior to going into production
• Opened and tracked all pending work requests with assigned engineers until completion
• Actively engaged with the team to manage work assignments and deliverables

Confidential, Plano, TX

Project Lead

Responsibilities:

• Managed and maintained IT Procurement for hardware and accessories totaling over $10M
• Resolved Incident Management via Remedy to monitor and track incidents and issues
• Accomplished upgrade project of 50+ older printers from initiation to implementation and in addition to training end users
• Saved company $2.5M by using cross-functional teams and worked after normal business hours and on weekends by participating in special move projects that improved process initiatives and co-location of teams

Support Technician

Responsibilities:

• Generated over $70,000 in savings with a team of 11 by migrating over 1000 computers from XP to Win7.
• This encompassed management of build and deployment of enterprise software and testing
• Consulted with the client to determine the appropriate action to resolve the issue in a timely manner
• Communicated business issues and recommendation to the clients, technicians, and management
• Performed software analysis, software testing, software deployment, software tracking and software support initiated by Systems Integration or requested by departments
• Supported end users with resolving issues when there were no precedents, guidelines, or policies to ensure sustainable future success

Hardware Asset Manager

Responsibilities:

• Managed and directed IT Procurement of printers, laptops, desktops, monitors and accessories totaling over $10M
• Asset tracking and reporting of hardware to manage the allocation of equipment and deter theft on campus
• Led and assisted with the deployment of new and refurbished equipment to all business units

Confidential

Network Administrator

Responsibilities:

• Created, modified and deleted global group memberships, network and lotus notes accounts on the enterprise
• Applied and maintained share and file level rights on production servers
• Troubleshoot and resolve network connectivity issues related to user accounts