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Senior Project Manager Resume

Charlotte, NC

SUMMARY:

  • Areas of expertise include: Strategic Planning, Merger and Acquisition Planning and Execution, Change Management, Change Adoption, Program Management, Project Management, Business Process Improvement, Application Integration / Data Feed Mgt (ETL), Six Sigma Black Belt, Enterprise Architecture, Data Modeling, Emerging Technologies, Artificial Intelligence Business Cases, Operational Risk Assessment and Remediation, Compliance Program Development.
  • Optimize alignment of prioritized project portfolio with business model, technology change, and cost. Facilitate adoption of business change into organizations, issue resolution, and management of risk and compliance controls.
  • Realize transformation of business process and software tool usage into business procedures that optimize organizational execution, monitor process quality and consistency, and testing by Audit and Regulatory agencies.
  • Review project progress and deliverables to ensure expected business value is being delivered and aligns with business requirements as validated with testing and impact measurements of deployed business and technology change on operational metrics.
  • Discover and realize cost savings, risk remediation and improved quality through the business life - cycle of: Strategic Planning, Business Modeling, Plan Change Portfolio, Execute Change Projects, Business Operations and Analytics.
  • Project Management Professional (PMP), Six Sigma Black Belt, Lean Enterprise

TECHNICAL SKILLS:

  • Excel, Word, Outlook, PowerPoint, Visio, SharePoint
  • MS Project, Jira, Clarity
  • DataStage and Informatica ETL software, erwin Data Modeler, ARIS
  • Oracle, DB2, Teradata, SQL Server, Commercial off-the Shelf application integration, Netezza, Mini-tab
  • Protégé, RDF/OWL2, Ontology Design, Taxonomy Design, SPARQL
  • Business use cases of Machine Learning and AI Semantic Data Technologies
  • Assembler, COBOL, Fortran, Ada, Java
  • Agile, Waterfall, Six Sigma, Lean Enterprise, DFSS

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Manage group of projects on technology build for utilizing predictive risk integrated with Confidential banking software platform.
  • Part of a group of efforts executing software build activities using Agile methods - Scaled Agile for Enterprise (SAFe).
  • Gathered and organized project deliverables to post as Audit evidence for the project.

Confidential, Charlotte, NC

Business Initiatives Consultant

Responsibilities:

  • Advise on forward-going strategy of a series of initiatives to address regulatory Matters Requiring Attention (MRAs) for the Wholesale Commercial Loans Operations group.
  • Developed guidance and templates and serving as lead on running a Production Pilot for an upcoming Production Release.
  • Set up Control Room for triage and remediation planning with team and executives.
  • Triage routines to continue through full Production deployment under Audit governance and change control.

Confidential, Charlotte, NC

Senior Program Manager

Responsibilities:

  • Advise functional work streams (Human Resources, Risk Technology, Data Management, Operational Risk) on the planning, development and execution of program action plans that bolster the organization's risk management and compliance efforts and deliver on commitments made to federal regulators.
  • This includes the development of progress reporting packages provided to the Board of Directors, sub-committees and federal regulators.
  • Worked closely on planning software efforts for the Risk Technology team.

Confidential, Charlotte, NC

Senior Program Manager

Responsibilities:

  • Manage portfolio of projects to establish the broker dealer wholesale business as a new legal entity, separate from the retail broker dealer.
  • Projects include Anti-Money Laundering, Economic Sanctions, Securities Broker Registration, and Securities Trade Surveillance Compliance, and Operational Risk.
  • Changes include business process changes, policy and procedures, and technology change and management of testing end to end from trading desk systems, into middle office and settlements, through Compliance operations, surveillance and reporting.
  • Raised issue and then worked with architect and software developers to gather data structure and coding transformations through 180 applications, mostly on other teams.
  • This included ETL data feed changes and changes to software code for replacing complicated rules logic, adding new data to data fields.

Confidential, Charlotte, NC

Senior Change Manager

Responsibilities:

  • Managed migration of high-risk large commercial insurance claims records from legacy systems into new Claims Management workflow platform.
  • Managed change and knowledge transition to a new internal team to replace higher cost consulting firm resources.
  • Managed legacy data quality issues to comply with new application requirements.
  • Facilitated decision process to improve how data migration tools would be used to minimize impact and operational risk from manual data-entry of historic data records.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Managed initiation and planning of project to improve and define consistent business processes across organizations within Technology and Operations to recognize and remediate customer issues, and mitigate risk for potential future occurrences.
  • Provided change management framework for how the new processes would be adopted.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Managed several projects to define business processes and resolution of regulatory issues, implementation of new corporate policies and Audit issues as per orders from OCC and SEC. ;
  • Planning included defining control processes and metrics to ensure monitoring of the new processes and procedures, and governance processes to produce the enterprise State of Compliance reporting .

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Managed several Agile projects to support energy distribution business functions, including deploying a cloud-based public-facing web vendor application to provide electric power outage information to laptop and various smart phone formats. Conducted operational risk study on use of Amazon Web Services platform for the public power outage map information. Worked with vendors and internal build teams to build business cases, Statement of Work, vendor contracts, change management, and deployment and delivery of data integration software from several core operational software systems.
  • Managed consolidation of Finance, Human Resource and Supply Chain applications for Confidential and Progress Energy merger for the Electric Distribution business area. Lead change adoption activities for the new processes for the combined organization.
  • Drove process to create strategic plan for Natural Gas Operations. Current state used paper forms to manage construction, inspection and repair processes and records. Strategy included use of field mobility solutions to dispatch and perform work. Records improvement expected to remediate significant Regulatory and Legal risk to meet inspection deadlines with quality data to evidence required activities. Led business process improvement effort to define efficiencies in records management organization providing for expected automated approval for approximately 30% of inspection records if readings were consistent with prior years’ results and conformance with device engineering tolerance data.
  • Created Change Management Plan for Natural Gas Operations working with operations, executives, compliance, technology, construction engineering and back-office support on stakeholder assessment, impact analysis, communication plan, and worked with the organization to plan type of and timing. Stakeholders included utility regulator and commissions, labor unions, and local government.
  • Used change adoption templates provided in the Confidential Application Development Management (ADM) process and the ADKAR change management methods.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Managed team to create data interfaces for Commercial banking and Operational Risk applications to feed new Basel calculator vendor application for bank capital requirements.
  • Data used to determine the risk adjusted financial capital requirements of the bank to fulfill Basel regulatory requirements to meet financial stress testing under heightened regulatory supervision.
  • Facilitated project management process improvement and consistency of delivery across internal and outsourced teams.

Confidential, Charlotte, NC

Senior Change Manager

Responsibilities:

  • Managed change for a new method of determining priority preferred customers and the processes to provide a new method of product packaged pricing.
  • Facilitated change adoption preparation for organizations to include use of changed call-center applications and new customer support processes for the new customer-facing web-based e-commerce applications.
  • Facilitated decisions with technology teams to use the logic developed in the pilot, as a base for creating the software to identify preferred customers, and trace all points where work was needed in the software stack and project plan impacts.

Confidential, Charlotte, NC

Senior Project Manager

Responsibilities:

  • Managed several workstreams (Operational Risk, Compliance, Value at Risk calculations, Anti-Money Laundering) to prepare organizations to adopt a new Confidential Securities replacement of institutional brokerage back-office settlements software and impact of changes to surveillance models, regulatory reporting technology, governance routines and business process.
  • Major changes to data structure in data warehouse were mapped to impacts to reporting and alert management software to update impacts to the project plan.

Confidential, Charlotte, NC

Senior Change Manager

Responsibilities:

  • Managed three software development teams for build and change adoption for new electronic commercial customer payments system as part of their Wholesale Banking offering. For this project, managed an over 200 person group with several Agile workstreams for iterative software development with the business, development, web services and testing teams. Identified and escalated operational risk on delivery timelines with software vendor, and limited testing window for system involving commercial payments. Teams developed brand new user interfaces.

Senior Change Manager

Confidential

Responsibilities:

  • Managed change adoption for new process and technology consolidation for merger of two organizations that managed Securities Registrations and Insurance Licensing functions for institutional and retail broker-dealer groups.
  • Broker registration with regulators is required before traded financial products can be legally sold by a broker. Worked with operations, risk, and compliance experts to develop employee communications content, plans and materials.
  • Project resulted in decommissioning of non-target technology systems and personnel reductions for expected $1.8 million annual savings.
  • New software application was developed to manage functionality that did not exist in the target applications for one of the business units.
  • Led software development, testing and deployment for data integration with external-hosted vendor software applications.

Senior Change Manager

Confidential

Responsibilities:

  • Developed strategic project portfolio plan for Compliance and Operational Risk Program development. Identified core current and target business processes, common information needs, data quality issues, key business problems and risks. Developed strategic roadmap portfolio of change efforts with business team that considered change complexity, cost and urgency of efforts. Led effort to update Corporate Risk and Compliance Framework and facilitate adoption of the new framework including communications and with alignment with COSO and other Risk Management Frameworks.
  • Managed Change Adoption and Design for Six Sigma (DFSS) project for Securities Registration and Insurance Licensing functions, to improve business process and create technology strategy. Created and managed project plans, defined project funding needs and worked with technology to define systems solutions. Coached 8 Compliance team members in business analysis, project management, and Lean Six Sigma for their Six Sigma Green Belt s.
  • Developed content and templates for new change management and adoption enterprise methodology. Participate in the resulting Change Adoption “boot camp”. Participated on enterprise steering group to lead adoption of business change adoption steps in the Enterprise Compliance group.
  • Managed project to design improved processes and prepare bank associates for new requirements for the Associate Investment Monitoring function, and manage build of $5 million suite of supporting technology tools and software for associate equity trade pre-clearance and trade surveillance. Project managed using Agile methodology to define requirements, build, test and report progress for each iteration. Led effort to define prioritized change project portfolio. Managed components as entire application was new in-house software development.
  • Led project to improve enterprise process and new in-house software development for managing Outside Public Directorships held by senior level bank executives. Developed communication for awareness and adoption of new application and process for high-level executive to report as Directors on Executive Board for outside companies to mitigate risk of failure to report potential conflicts of interest on investment research published by the bank. This information was required to disclose on any securities research and buy/sell recommendations.
  • Led adoption activities for use of ARIS to document Compliance and Risk processes. Documented processes for my direct projects within ARIS, placing location of processes within the Enterprise Process Classification Framework. Processes maps would include process steps, organizational role, decision case structures, compliance controls, and links to other processes.

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