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Sr. Epmo Project Manager Resume

SUMMARY:

Strategic Enterprise Architecture, Business/IT Strategy Development, Senior Managing Consultant/Project Manager, Program/Project Management (project methodologies and life cycles (e.g., conversions, incremental, rapid delivery (Agile), classic or traditional waterfall phases of analysis, design, SDLC, Development, testing, implementation), IT Director - Department Manager, IT & Architecture Governance, Solution Architecture, Sales Force Automation, CRM, Customer Experience, Telephony Design and Integration, Interactive Voice Response Design

TECHNICAL SKILLS:

Software/Programming: Windows 2000 Server (IIS); DB2, Microsoft SQL Server; Microsoft Access 2000/2003/2007 , Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Clarity, Microsoft Visio, and Provision 4; Other languages: COBOL, Assembly, JCL, Dyl260/280, FOCUS, Standard SDLC including Agile and waterfall process and EIS

CRM/BPM packages: Siebel 7.3/7.5 Public Sector Application, Siebel e-Business Application Integration, Lagan CRM, PeopleSoft CRM 8.9, PegaSystems (PRPC); DBMS: DB2, Oracle 8i/9i Database, and Microsoft SQL;

Telephony: Avaya, Cisco, Genesys; IVR: Avaya Conversant IVR

PROFESSIONAL EXPERIENCE:

Confidential

Sr. ePMO Project Manager

Responsibilities:

  • I am a Sr. Project Manager overseeing multiple large scale and complex Capital projects utilizing my problem solving skills, in support of new processes for expanding states in support of the Confidential coverage.
  • These efforts are being initiated by the business and will follow standard SDLC to coordinate the requested changes both internal and outside vendor interaction.
  • These changes will include modifications to established processes along with new capabilities with call center interaction within a matrixed environment.
  • Some of the new tasks will include changes to the existing processes, tracking, managing changes that were identified by management and the client, and managing multiple project financials, actuals and forecast .
  • Currently working between three to five new tasks and the inclusion of new states where coverage is being established by Confidential and working within tight timeframes and meet strict deadlines.

IT Managing Partners Sr. Project Manager

Confidential

Responsibilities:

  • I was the Sr. Project Manager overseeing multiple clients and coordinating requested changes between the user and management.
  • This included establishment/processing and modifications between the user and management along with call center interaction.
  • The tasks included changes to the existing processes, tracking and managing changes that were identified by management and the client while working between six to ten new tasks to the to the current system using multiple processes.

Confidential

Enterprise Project Manager

Responsibilities:

  • Sr. Project Manager overseeing the establishment/processing of Affordable Confidential (ACA, both On and Off Exchange coverage) and modifications to ACA as the government changed the coverage and eligibility options, production support, and ongoing changes and enhancements for the two largest clients for this Heath Care Processing Company (HPS).
  • The tasks included changes to the existing processes, tracking and managing production defects and changes that were identified by the client and the Confidential Business Analysis team while managing between six to ten new enhancements to the to the current production system using standard waterfall and Agile processes.
  • Some of my other duties included management reporting, input into system design, system and end user accepting testing in preparation to load the new changes into the production environment.
  • During the second half of each year was also managing different changes in support of the client for new requirements to meet the ever changing Confidential Law.
  • With Confidential being acquired by WriPro the processing of Medicare/Medicaid by some providers by Confidential was expanded so they could support the different options like A, B, D, and supplemental coverage.
  • Through the four years at Confidential I was the primary contact between two of the largest clients and Confidential to monitor production changes and defects.
  • I was also responsible for Defect Resolution along with tracking and managing the Change Management Process (Production Changes, Enhancements, and Modifications) for multiple carriers of this processing company. Throughout my tenor at Confidential my duties included Project Management, integration between Confidential IT and the client, Management Reporting (developed both internal and external weekly and monthly reports), Budgeting, Project Tracking using MS Project and Clarity utilizing standard SDLC practices and overall Project review and control.

Confidential

Senior Managing Consultant/Project Manager

Responsibilities:

  • Assisted in the creation of a business case for a large Canadian Bank (Royal Bank of Canada) to replace their manual Dispute Process with the Pega Smart Dispute (BPM) application that included suggested changes to the business process design, anticipated cost benefits and a projected ROI.
  • Conducted an evaluation of the Project Management Office (PMO) at LexisNexis to identify where best practices could be implementing to better customer satisfaction and increase productivity.
  • Assisted the BA group lead to look where best practices could help in the process flow and customer interaction that would lead to an increase in customer satisfaction.

Project Manager

Confidential

Responsibilities:

  • Took over the Project Management position for a Pharmaceutical company consisting of both development and production support staff.
  • The team (both onsite and offshore) was tasked to maintain and enhance a newly installed production system that supported the tracking of events and processing tasks of their RxSpecialty system.
  • Interfaced with IT, Senior Management, and the Business Clients to meet the ever changing needs to enhance the processing capabilities of this system.

Project Manager / Solution Architect

Confidential

Responsibilities:

  • managed a team of developers and architects to crate and validate a process for a major Pharmaceutical company (CVS Caremark) to allow their RxSpecialty to process and restrict user interface for Prescription Management (seamlessly integrated with Patient Management and Clinical Management) while leveraging the their Prescription Management Engine ( Confidential ’s BPM Application).
  • This was needed to allow for a multi-tenant processing mode - two books of business living in the same system without giving one Pharmacy Operations visibility into the other Pharmacy Operations and vice versa.

Solution Architect / SME

Confidential

Responsibilities:

  • developed technical strategy and designs for Health Plan Payer and Provider, Strategy and Design for CRM services that resulted in enhanced business processes with many top Confidential clients within the US and Canada (roadmap for increased productivity while reducing cost and time to market).

Solution Architect / SME

Confidential

Responsibilities:

  • Assisted in the development of strategic alliances to support Health Plan and N11 practice including joint sales pipeline management.

Confidential

Senior Consulting Manager/Project Manager

Responsibilities:

  • Responsible for BPM/CRM Health Plan, Telecommunication, Solution Architecture, and Public Sector CRM technical strategy, Project Lead Architect, Project Management, SAP Testing Manager, and Sales and Delivery.

Sr. BPM Solution Architect

Confidential

Responsibilities:

  • Assisted in the install/upgrade of the current PegaSystems BPM Confidential system to the current release for a major Confidential provider (New York Life) that will give them new functionality and enhanced capabilities.

Sr. BPM Solution Architect

Confidential

Responsibilities:

  • Worked with the customer as the lead architect to assist with the enterprise PegaSystems implementation and to define the new functions that will be incorporated with the upgrade.
  • Identified the existing process flows and newly created ones which will allow the system to best support the call center agents and their subscribers of the PegaSystems Confidential system used by the leading Confidential Provider. designed and launched a new global Sales Enablement organization responsible for defining and implementing the process and technology strategies for the Sales function

Sr. Testing Architect / Project Manager

Confidential

Responsibilities:

  • Onsite Testing Manager for the new internal SAP process that was being implemented to track all contracts from initiation to completion that would be used by Confidential worldwide.

Confidential

Enterprise Architect/Project Manager

Responsibilities:

  • Responsible for analysis, system design, modification, and integration to successfully transform client business needs into strategic plans resulting in significant improvements and increased productivity.
  • As the IT Director within the CTO office working to establish the Data Stewardship and Enterprise Architecture (EA) guidelines and roadmap for the Confidential IT organization.
  • My duties included the documentation to set the stage for further development within the organization in a structured format and identify the different design protocols using COBIT as a base along with the identification of Data Ownership, BPM Applications Integration, CRM Technical and Telephony design along with intellectual capital development for the City of San Francisco.

Sr. Project Manager / EA Solution Architect

Confidential

Responsibilities:

  • Responsible for the identifications of the many different systems that would be needed to support Confidential both internally and external systems.
  • These systems included BPM, CRM, Finance, Human Resources, etc., and the supporting databases sub-systems and other internal applications.
  • This process was put in place to show clients how a robust EA can be implemented to support the complex applications and allow for expansion and the industry changes.

Sr. Solution Architect

Confidential

Responsibilities:

  • Lead a CRM strategy and transformation effort to support 311 (city services) and 211 (health & human services).
  • Also responsible for sales, technical strategy and lead delivery.

Sr. Solution Architect / Project Manager

Confidential

Responsibilities:

  • Lead Technical Architect & Project Management for the telephony design of the City of San Francisco’s 311 initiative using the Avaya 8700 PBX Switch for ACD routing, IVR, CTI, NICE Call Recording for Quality Assurance and, and Blue Pumpkin Work Force Management systems.

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