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Senior Project Manager Resume

San Diego, CA

SUMMARY:

Certified PMP and ScrumMaster with solid technical background combined with a proven record of success in rolling out large - scale and smaller strategic and tactical IT solutions in complex multi-vendor environments. A self-starter, requiring minimal oversight. Highly organized with an exceptional ability to manage multiple projects, diverse technologies, tasks and priorities effectively and in a timely manner. Able to successfully manage teams with a variety of personalities and cultural backgrounds. Superior communicator easily interacts with executives, clients, vendors and staff.

CORE COMPETENCIES INCLUDE:

  • Project Management Presentation Skills Cross-Functional Leader
  • ServiceNow and Mentoring Technology Development
  • Vendor Management Business/Technical Analysis Budget Management

TECHNICAL SKILLS:

Smartsheet, Google Suite, ServiceNow TechHub (Demand and Change Management), Microsoft Project, Excel, Word, Outlook, PowerPoint, Visio, SharePoint, Remedy, IEX Workforce Manager, Team Tracker, Atlassian Confluence and Jira

PROFESSIONAL EXPERIENCE:

Confidential, San Diego, Ca

Senior Project Manager

Responsibilities:

  • Established first Project Management Organization (PMO) at the company, reporting directly to CEO and Board of Directors of parent company.
  • Researched and performed vendor selection for enterprise project management tool, implementing Smartsheet.com for both project management and dashboard reporting.
  • Successfully managed a critical infrastructure project, upgrading the Point of Sale systems and Broadband/ ISP upgrades of 104 restaurants, distribution centers and central kitchens.
  • Created Executive Dashboards for entire Support Center, which are updated and distributed weekly to CEO and Board of Directors. Dashboards include updated Status Reports, Pie, Bar Charts, Gantt Charts, Rollout Schedules as well as links to underlying data.

Confidential, SD, Ca

Senior IT Project Manager

Responsibilities:

  • Personally tested final solution, developed program, and managed the rollout of ServiceNow to Confidential Connect Global IT
  • Functioned as the go-to ServiceNow subject matter expert for the department.
  • Served as the Change Manager overseeing all change requests for Confidential Connect Global IT users.
  • As Demand Manager, provided hands-on managing through all phases of the demand process, including review and approval, sending out and reviewing IT and Business assessments, requesting resources and converting demands into enhancements or projects.
  • Simultaneously managed seven projects each with remote teams using ServiceNow TechHub and Smartsheet.

Confidential, San Diego, Ca

Project Manager

Responsibilities:

  • Managed applications development, implementation and infrastructure projects directly supporting the County of San Diego outsourcing contract.
  • Routinely balanced management of six projects successfully, under a matrixed organization with a variety of technologies.
  • Applied Project Management Institute (PMI) processes and procedures as guiding principles to support all Information Technology (IT) needs for the County of San Diego.
  • Estimated new work requests, set up task deliverables in a portfolio management system, generated a Project Management Plan (PMP) and executed per the project schedule.
  • Managed vendor assessments, review and selection when determining which tools, the County of San Diego departments were purchase and utilize.
  • Tracked and controlled project budget and schedule using Microsoft Project and HP Portfolio Management System (PPMC).

Confidential, San Diego, California

Project Manager

Responsibilities:

  • Led a combination of five to seven large-scale, twelve-month Core System Implementation Projects and Special Projects (Home Banking and In-House Credit Card Conversions) at any given time.
  • Delivered onsite presentations to Credit Union CEOs, Board Members, Senior Management and Staff.
  • Served as the primary point of contact for all communication, escalation and issue resolution between Credit Unions, vendors, third-party consultants and internal team members.
  • Led internal daily Agile Stand-Up meetings to discuss what the team was working on that day and any impediments that needed Project Management’s involvement.
  • Managed Conversion Week onsite at Credit Union locations alongside the Core Confidential team, third-party vendors and third-party consultants.

Confidential, San Diego, CA

Senior Strategic Project Manager

Responsibilities:

  • Led large-scale, nine-month implementation projects for credit unions across the United States with multiple project teams in a matrixed environment.
  • Liaised between the company, client and vendors to ensure all business and technical requirements were met, and tasks were completed on schedule and within budget.
  • Provided leadership to stakeholders in the prioritization of approved tasks based on analysis of strategic importance, tasks outstanding, obstacles, resources and deadlines.
  • Facilitated cross-functional meetings across the entire organizational spectrum, including Technical Support, Product Managers, Product Analysts, and Sales Teams.
  • Oversaw and managed the testing and implementation of financial systems onsite at customer locations.

Confidential, San Diego, CA

Senior Project Manager

Responsibilities:

  • Utilized offshore development team to develop internal IT projects as well as web-based marketing initiatives for Confidential ’s cable, broadband and telecom partners.
  • Managed final stages of development and implementation of an internally built web-based sales ordering tool that replaced SalesForce.com saving the company 34K immediately and 37K a year going forward.
  • Directed multiple implementations to integrate the ordering tools of DMJ’s partners into our internal web-based ordering tool.
  • Partnered with outside consultants and business partners to get San Diego Call Center PCI certified.
  • Implemented QuickBase project management software into organization that did not previously have a Project Management application.

Confidential, Del Mar, CA

Project Manager

Responsibilities:

  • Managed major project to rollout IEX Workforce Manager to all Call Center Managers, Supervisors and Agents.
  • Managed project to bring Operator Service calls in house to Call Center from third party partner, saving the company 50k to 70K a month.
  • Responsible and accountable for the implementation and support of products, services, and call center technologies (upgrades, updates, moves, queues, groups).
  • Successfully managed numerous Marketing sales promotions for Jitterbug phones and Responder devices from inception to implementation to successful results.
  • Ensured the timely creation of all project-related documentation, including Business Requirements, Project Charters, Project Management Plans and Integrated Cross-functional Project Schedules.

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