CHRONOLOGICAL SUMMARY OF EXPERIENCE:

Sr. Program/ Project Manager; PMO

Confidential, Irvine, CA

Responsibilities:

• Responsible for developing a ground up Project Management Office (PMO) for the IT - NA department.
• Create/ revise all IT related policies and procedures regarding compliance for annual auditing regulations.
• Standardize the overall project management documentation, file management systems, and related tools.
• Establish a comprehensive project methodology standardizing all projects for best practice.
• Ensure all managed projects are delivered according to budget, plan and deliverables.
• Track project deliverable's using multiple tracking platform.
• Reporting - distribute project metrics on time to all required project stakeholders.
• Organize and facilitate various project meetings.

SAP/ CRM Production Support Manager

Confidential, Los Angeles, CA

Responsibilities:

• Responsible for managing all day-to-day production support activities for 1000+ end users (US based).
• Ensure web based (ERP/SAP/CRM) applications, mobile apps and CLOUD operate at optimal capacity.
• Tools and Technology - SAP HANA, Confluence/JIRA, ServiceNow, Tableau, MS Project, QA, ETL.
• Develop support standards and procedures, set SLAs on all related deliverables.
• Engage with cross functional department leads weekly to align on support request, needs and priorities.
• Review department metrics on the overall health of the support queues weekly, monthly and annually.
• Facilitate department meetings (team meeting, cross functional, advisory board, governance, annual review).
• Manage functional enhancement projects and related service patches and communicate production outages.

SAP Project Manager; QA/Cutover/Release

Confidential, El Segundo, CA

Responsibilities:

• Responsible for managing CRM/ERP/SAP implementation and integration - modules FI/SD/BW.
• Develop project plans for all Agile projects and related activities across all workstreams.
• Establish a firm understanding of the client’s business, their needs, expectations, and requirements.
• Collaborate with the project team to define project scopes, timelines and budgets.
• Coordinate all activities across all teams while ensuring that project tasks are completed on time/ on budget.
• Align with cross functional teams to manage project life cycle.
• Maintain client and vendor engagement single point-of-contact for all day-to-day project related issues.
• Agile methodology - use of bundled up functional approach based on a priority matrix.

Sr. Project Manager; Testing; PMO

Confidential, Greenwood Village, CO

Responsibilities:

• Responsible for managing QA/ Testing of all manufacturing, sales and warehousing functional processes.
• Develop comprehensive project plan for all testing cycles and release to production functionality.
• Ensure that all tested functionality is validated, and peer reviewed prior to signoff.
• Obtain stakeholder signoff on all tested functionality prior to release to production.
• Tools and Technology - CRM, PDM, SFDC, Demantra, Solver, MES, defect management.
• Allocate 60+ project resources to task and deliverables, preparation and execution of 44+ E2E business processes/ variants and 150+ silo business processes/ variants.
• Travel domestic and overseas on a regular basis and operate in challenging environments

Project Manager; Systems Integration; Testing; PMO

Confidential, El Segundo, CA

Responsibilities:

• As part of PMO/ IT, manage multiple initiative and deliverables for all phases (planning, preparation and release) of business and system integration “AS-IS” “TO-BE” processes.
• Develop and manage project strategic approach regarding blueprinting, requirements gathering, development, configuration, testing and release.
• Manage 30+ project resources in a matrix environment including internal and external resources as well onshore and offshore.
• Partner with IT leads in working through issues/defects & resolution through the project life cycle.
• Produce daily/ weekly overall testing completion metrics & analysis, as well as status read-outs to upper management on all in-scope initiative and deliverables.
• System interface - interlock with all outbound and inbound integration points of legacy to SAP *(CRM, Concur, Kronos, Ceridian, ROBOT, TIBCO, Informatics, Siebel, Tumbleweed)
• Develop and set up of web content and security profiles for all resources accessing the network.
• Manage mock cutover exercises in preparation for Release/ Deployment/ Go-Live of all in scope functionality and business objects standard and customized.
• HP Quality Center 10.0 - manage folder structure development, test scenarios/ cases/ script upload, daily test execution plan per process area, defect log, defect tracking and reporting.
• Lead the design, build & testing of critical Release 3 scope for the SAP Treasury Transformation program Cash Position, Cash Forecasting and Liquidity Planner functionality.
• Interlock with all areas within Treasury to understand integration points of the solution and to ensure a detailed comprehensive test is performed.
• Lead both onshore and offshore project resources in the service pack enhancements.
• Engage with all BPO to ensure that all business requirements, interfaces, variants, business rules, test environments, end user training, are ready prior to test execution.
• Manage the implementation of enhancements in SAP FI/ Project Systems and customized interfaces (modules: FICO, OTC, PTP, RTR)
• Develop and set up of web content and security profiles for all resources accessing the network.
• Mange interfaces both inbound and outbound to SAP (TIBCO, Informatics, and Siebel)
• Produce daily/ weekly status updates on overall progression of completion
• Develop test strategy of all in scope test items as defined by business process; test plan, preparation, and execution efforts per phases (UT, SIT, AT or UAT).
• Manage team members in identifying and leveraging existing test scenarios/ test cases; develop new test cases where necessary
• Report any issues / risk related to blockage or delays in testing effort
• Manage overall test validation results as part of QA deliverable
• Lead SAP Cutover Mock exercises relative to data conversion, interface interlock, and end to end production processing in preparation for Release/ Deployment/ Go-Live
• Lead the design, build & testing of critical Release 3 scope for the SAP Treasury Transformation program Cash Position, Cash Forecasting and Liquidity Planner functionality.
• Interlock with all areas within Treasury to understand integration points of the solution and to ensure a detailed comprehensive test is performed
• Manage the implementation of enhancements in SAP FI/ Project Systems and customized interfaces (modules: FICO, OTC, PTP, RTR).
• Ensure that all individual RICEFW components per the solution are signed off prior to design, build and test.
• Develop test conditions/ scripts based on business process design.
• Develop and set up of web content and security profiles for all resources accessing the network.
• Provide input towards testing prep/ planning/ execution as necessary.
• Raise SIR based on defects/ issues related to testing solution design.
• Supporting clients in numerous mergers/ acquisitions and planning/structuring rehabilitation and turnaround initiatives.
• Lead cutover mock exercises relative to data conversion, interface interlock, and end to end production processing in preparation for Release/ Deployment/ Go-Live.

Project Manager; Systems Integration; Testing

Confidential, Chicago, IL

Responsibilities:

• Under the direction of the PMO director lead enhancement related projects
• Work with business SME’s to develop system requirements specs for enhancement related activities to travel and expense, revaluation, and treasury. Ensure that all requirements are documented and signed off prior to design and test
• Mange interfaces both inbound and outbound to SAP (CRM, TIBCO, Informatics, and Siebel)
• Oversee testing activities per phase ensuring all functions are properly tested prior to release to delivery to end users. Monitor and report team defects/issues/risk based on stops in deliverables to PMO. Utilize HP Quality Center 10.0 for all testing execution activities.
• Manage all cutover task scheduled for release to production of all in scope functionality and business objects.
• Generate weekly status reporting based on individual and overall team accomplishments.
• Manage a virtual team 13 resources within the HP World Wide Inter-Company (WWIC) organization on the successful integration of 120+ legal entities. Allocate resources based on skills and deliverable activities.
• Interlock with cross functional teams tax, legal, business finance, corporate finance, local controllership, sales, product, technology to ensure that all requirements are documented and signed off prior to design, development and test.
• Ensure that all testing activities per phase is executed and that all functions are properly operable.
• Hands on testing SAP R3 as necessary to make sure project stays on track correcting IDOC with missing master data elements (i.e. tax code, customers, etc.)
• Generate weekly status reporting based on individual and overall team accomplishments
• Monitor and report team defects/issues/risk based on stops in deliverables to PMO
• Utilize HP Quality Center 10.0 for all testing execution activities

Confidential, Chicago, IL

Responsibilities:

• Responsible for Project Management and Change Management initiative of a large-scale implementation of Taleo Enterprise Edition for 2000+ end-users in 51 citywide operating departments
• Produce project estimates and maintain the overall project budget
• Review “AS-IS” human resources processes across all city departments to standardize for the “TO-BE” process re-engineering
• Ensure that all requirements are documented/ reviewed and signed off by all stakeholders prior to system design
• Configure applicant tracking modules with required fields based on requirements
• Develop and deploy comprehensive training material on new product functionality to affect user community
• Manage BPO transformation of all inbound/ outbound call center functions Benefits, Employee Services, Payroll, and Workforce Performance within the Confidential Human Resources Service (AHRS).
• Lean Six Sigma workshops on documenting the requirements on the AS-IS business process re-engineer intended for the TO-BE business processes upon transition.
• Facilitate meetings with SME to review developed training plans and materials to make sure all detailed material is captured
• Work with team leads on coordinating knowledge transfer activities of identified resources per the training plan
• Attend weekly resource demand meetings around the San Antonio delivery center leading up to the project timeline.
• Report weekly progress regarding all transition deliverables.
• Strategic scheduling of all TO-BE process with agreement of all stakeholders.
• Manage BPO’s Auto, Bank, Fire, Home, Systems in development, negotiation and management of OLA’s and SLA’s
• Evaluate new service or change request to determine best practice recommendation prior to consulting with the organization on the design.
• Conduct gap analysis on all existing OLA and SLA and provide to Ops stakeholders upon completion.
• Facilitate meetings with both service providers and service receivers throughout the development lifecycle
• Escalate issues that warrant concern to the Service Level Manager
• Generate weekly and ad-hoc metrics used to continually monitor and maintain service

Account Manager

Confidential, Chicago, IL

Responsibilities:

• Manage book of business Property and Casualty ($5M net worth) for high value/ volume clientele.
• Liaison between various insurance companies with quotes of insurance, binders of coverage, certificate of insurance and renewals.
• Review existing policies throughout the lifecycle of the policy terms.
• Update/ request changes to the policy upon insureds initial communication.
• Engage with various workstreams depending on the nature of business, functions or process.
• Participate with all technology requirements, enhancements and updates.