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Scrum Master/project Manager Resume

OBJECTIVE:

Continuous sharing and growing in the art of Agile/Scrum while creating a productive team environment.

PROFESSIONAL SUMMARY:

  • Excellent Scrum Master and Agile Coach with deep knowledge and experience in Agile frameworks Scrum, Kanban, applied to coach and mentor cross - functional teams to deliver high quality products.
  • CSM and CSPO s.
  • Expertise in servant-leadership facilitating Release and Sprint Planning, Daily stand-ups, Retrospectives, Product Demonstrations, Backlog Grooming. Deep experience in the creation and coaching of High Performing Teams.
  • Excel in promoting Agile principles, values and practices in all levels or the organization, in teams, stakeholders and management.
  • Experience in metrics creation, implementation and communication.
  • Excel in working within a team environment and help developers meet committed goals by quickly eliminating road blocks or doing what’s needed to succeed.
  • 5 years of successful experience working with software development cycle and methodologies with many hands-on roles using leading edge technologies.
  • Participant in the Agile community. Constantly looking to learn, apply and improve new ideas and concepts.
  • Able to initiate and manage cross-functional teams in multi-disciplinary projects.
  • Proven ability to plan, organize, and execute projects of any size.
  • Experience deploying applications across multiple platforms. Capable of creating, managing, and motivating cohesive technical teams as well as communicate successfully with stakeholders and clients.

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master/Project Manager

Responsibilities:

  • Creating and maintaining a positive team environment to help team actively embrace Scrum methodology
  • Facilitating the SCRUM process within the team’s framework of the methodology
  • Participate proactively in developing and maintaining team standards, tools, and best practices
  • Empower the team to self-organize, fill in gaps within agile frameworks and thrive
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
  • Be the face of the team and provide status reports to management, Product owners and business sponsors
  • Facilitate backlog grooming
  • Prepare and analyze burn down/burn up charts
  • Release Planning
  • Dependency identification and tracking
  • Facilitate Planning, Retrospectives, and Stand Ups
  • Partner in scope management with product owners
  • Learn and utilize new tools to improve the Internal LOI process on managing and tracking progress and performance (Gomez, Splunk, JIRA, VSO)

Confidential

Health and Wellness maintenance coordinator

Responsibilities:

  • Maintain and manage all gym equipment
  • Organize new equipment arrivals and placement
  • Assist with children learning classes
  • Assist with company functions and special events
  • Maintain and manage supply logs

Confidential

Scrum Master

Responsibilities:

  • Team building and facilitating the SCRUM process within the team’s framework of the methodology
  • Participate proactively in developing and maintaining team standards, tools, and best practices
  • Empower the team to self-organize, fill in gaps with in agile frameworks and thrive
  • Identify and remove impediments, prevent distractions
  • Facilitate discussion and conflict resolution
  • Unblock the team from routine or critical incidents of software development
  • Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
  • Be the face of the team and provide status reports to management and business sponsors
  • Facilitate backlog grooming
  • Prepare and analyze burn down/burn up charts
  • Release Planning
  • Dependency identification and tracking
  • Facilitate Planning and Retrospectives
  • Partner in scope management with product owners
  • Creating and leading Agile al opportunities (i.e. created and ran SCRUM class for ECS and an intern pilot).
  • Learn and utilize new tools to improve the PI Tech process on managing and tracking progress and performance (Gomez, Splunk, JIRA)

Confidential

System Analyst/Scrum Master

Responsibilities:

  • Requirement gathering if available
  • Creating requirements
  • Data analysis
  • User story writing
  • Debugging and troubleshooting
  • Analysis process improvement efforts
  • Working directly with customer facing groups and providing troubleshooting and feature documentation for internal rep distribution.
  • Working with customer facing groups in gathering needed details and validating the severity of reported production issues
  • Working directly with all levels of management in or outside of PI Tech Group to provide solutions to issues or queries.
  • Being a 24/7 facilitator for all of ATP, Fidelity Web Trading and Fidelity Research production issues (point of contact for all production issues)
  • Learning and utilizing new tools to improve the PI Tech process on managing and tracking progress and performance (Gomez, Splunk, JIRA etc.)
  • Collaborating with other Scrum Masters and PM's to determine product release dates and creating, managing and supporting all installs.

Confidential

Electronic Channel Support Representative

Responsibilities:

  • Build customer loyalty by delivering timely and accurate technical information
  • Technical support provided for both internal and external customers
  • Exceptional communication skills as well as strong analytical abilities
  • Superb documentation of recurring issues with a strong understanding of the cause
  • Outstanding problem-solving skills
  • Backup for Electronic Channel Support helpdesk
  • Extensive technical knowledge of ECS tools and procedures to assist fellow representatives.
  • Actively Listen to customers’ needs, wants, and comments and provide them with the right product to fit their requirements.
  • Building a relationship with clients to build repeat sales.

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