OBJECTIVE:

Continuous sharing and growing in the art of Agile/Scrum while creating a productive team environment.

PROFESSIONAL SUMMARY:

• Excellent Scrum Master and Agile Coach with deep knowledge and experience in Agile frameworks Scrum, Kanban, applied to coach and mentor cross - functional teams to deliver high quality products.
• CSM and CSPO s.
• Expertise in servant-leadership facilitating Release and Sprint Planning, Daily stand-ups, Retrospectives, Product Demonstrations, Backlog Grooming. Deep experience in the creation and coaching of High Performing Teams.
• Excel in promoting Agile principles, values and practices in all levels or the organization, in teams, stakeholders and management.
• Experience in metrics creation, implementation and communication.
• Excel in working within a team environment and help developers meet committed goals by quickly eliminating road blocks or doing what’s needed to succeed.
• 5 years of successful experience working with software development cycle and methodologies with many hands-on roles using leading edge technologies.
• Participant in the Agile community. Constantly looking to learn, apply and improve new ideas and concepts.
• Able to initiate and manage cross-functional teams in multi-disciplinary projects.
• Proven ability to plan, organize, and execute projects of any size.
• Experience deploying applications across multiple platforms. Capable of creating, managing, and motivating cohesive technical teams as well as communicate successfully with stakeholders and clients.

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master/Project Manager

Responsibilities:

• Creating and maintaining a positive team environment to help team actively embrace Scrum methodology
• Facilitating the SCRUM process within the team’s framework of the methodology
• Participate proactively in developing and maintaining team standards, tools, and best practices
• Empower the team to self-organize, fill in gaps within agile frameworks and thrive
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Be the face of the team and provide status reports to management, Product owners and business sponsors
• Facilitate backlog grooming
• Prepare and analyze burn down/burn up charts
• Release Planning
• Dependency identification and tracking
• Facilitate Planning, Retrospectives, and Stand Ups
• Partner in scope management with product owners
• Learn and utilize new tools to improve the Internal LOI process on managing and tracking progress and performance (Gomez, Splunk, JIRA, VSO)

Confidential

Health and Wellness maintenance coordinator

Responsibilities:

• Maintain and manage all gym equipment
• Organize new equipment arrivals and placement
• Assist with children learning classes
• Assist with company functions and special events
• Maintain and manage supply logs

Confidential

Scrum Master

Responsibilities:

• Team building and facilitating the SCRUM process within the team’s framework of the methodology
• Participate proactively in developing and maintaining team standards, tools, and best practices
• Empower the team to self-organize, fill in gaps with in agile frameworks and thrive
• Identify and remove impediments, prevent distractions
• Facilitate discussion and conflict resolution
• Unblock the team from routine or critical incidents of software development
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
• Be the face of the team and provide status reports to management and business sponsors
• Facilitate backlog grooming
• Prepare and analyze burn down/burn up charts
• Release Planning
• Dependency identification and tracking
• Facilitate Planning and Retrospectives
• Partner in scope management with product owners
• Creating and leading Agile al opportunities (i.e. created and ran SCRUM class for ECS and an intern pilot).
• Learn and utilize new tools to improve the PI Tech process on managing and tracking progress and performance (Gomez, Splunk, JIRA)

Confidential

System Analyst/Scrum Master

Responsibilities:

• Requirement gathering if available
• Creating requirements
• Data analysis
• User story writing
• Debugging and troubleshooting
• Analysis process improvement efforts
• Working directly with customer facing groups and providing troubleshooting and feature documentation for internal rep distribution.
• Working with customer facing groups in gathering needed details and validating the severity of reported production issues
• Working directly with all levels of management in or outside of PI Tech Group to provide solutions to issues or queries.
• Being a 24/7 facilitator for all of ATP, Fidelity Web Trading and Fidelity Research production issues (point of contact for all production issues)
• Learning and utilizing new tools to improve the PI Tech process on managing and tracking progress and performance (Gomez, Splunk, JIRA etc.)
• Collaborating with other Scrum Masters and PM's to determine product release dates and creating, managing and supporting all installs.

Confidential

Electronic Channel Support Representative

Responsibilities:

• Build customer loyalty by delivering timely and accurate technical information
• Technical support provided for both internal and external customers
• Exceptional communication skills as well as strong analytical abilities
• Superb documentation of recurring issues with a strong understanding of the cause
• Outstanding problem-solving skills
• Backup for Electronic Channel Support helpdesk
• Extensive technical knowledge of ECS tools and procedures to assist fellow representatives.
• Actively Listen to customers’ needs, wants, and comments and provide them with the right product to fit their requirements.
• Building a relationship with clients to build repeat sales.