OBJECTIVE:
Continuous sharing and growing in the art of Agile/Scrum while creating a productive team environment.
PROFESSIONAL SUMMARY:
- Excellent Scrum Master and Agile Coach with deep knowledge and experience in Agile frameworks Scrum, Kanban, applied to coach and mentor cross - functional teams to deliver high quality products.
- CSM and CSPO s.
- Expertise in servant-leadership facilitating Release and Sprint Planning, Daily stand-ups, Retrospectives, Product Demonstrations, Backlog Grooming. Deep experience in the creation and coaching of High Performing Teams.
- Excel in promoting Agile principles, values and practices in all levels or the organization, in teams, stakeholders and management.
- Experience in metrics creation, implementation and communication.
- Excel in working within a team environment and help developers meet committed goals by quickly eliminating road blocks or doing what’s needed to succeed.
- 5 years of successful experience working with software development cycle and methodologies with many hands-on roles using leading edge technologies.
- Participant in the Agile community. Constantly looking to learn, apply and improve new ideas and concepts.
- Able to initiate and manage cross-functional teams in multi-disciplinary projects.
- Proven ability to plan, organize, and execute projects of any size.
- Experience deploying applications across multiple platforms. Capable of creating, managing, and motivating cohesive technical teams as well as communicate successfully with stakeholders and clients.
PROFESSIONAL EXPERIENCE:
Confidential
Scrum Master/Project Manager
Responsibilities:
- Creating and maintaining a positive team environment to help team actively embrace Scrum methodology
- Facilitating the SCRUM process within the team’s framework of the methodology
- Participate proactively in developing and maintaining team standards, tools, and best practices
- Empower the team to self-organize, fill in gaps within agile frameworks and thrive
- Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
- Be the face of the team and provide status reports to management, Product owners and business sponsors
- Facilitate backlog grooming
- Prepare and analyze burn down/burn up charts
- Release Planning
- Dependency identification and tracking
- Facilitate Planning, Retrospectives, and Stand Ups
- Partner in scope management with product owners
- Learn and utilize new tools to improve the Internal LOI process on managing and tracking progress and performance (Gomez, Splunk, JIRA, VSO)
Confidential
Health and Wellness maintenance coordinator
Responsibilities:
- Maintain and manage all gym equipment
- Organize new equipment arrivals and placement
- Assist with children learning classes
- Assist with company functions and special events
- Maintain and manage supply logs
Confidential
Scrum Master
Responsibilities:
- Team building and facilitating the SCRUM process within the team’s framework of the methodology
- Participate proactively in developing and maintaining team standards, tools, and best practices
- Empower the team to self-organize, fill in gaps with in agile frameworks and thrive
- Identify and remove impediments, prevent distractions
- Facilitate discussion and conflict resolution
- Unblock the team from routine or critical incidents of software development
- Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.
- Be the face of the team and provide status reports to management and business sponsors
- Facilitate backlog grooming
- Prepare and analyze burn down/burn up charts
- Release Planning
- Dependency identification and tracking
- Facilitate Planning and Retrospectives
- Partner in scope management with product owners
- Creating and leading Agile al opportunities (i.e. created and ran SCRUM class for ECS and an intern pilot).
- Learn and utilize new tools to improve the PI Tech process on managing and tracking progress and performance (Gomez, Splunk, JIRA)
Confidential
System Analyst/Scrum Master
Responsibilities:
- Requirement gathering if available
- Creating requirements
- Data analysis
- User story writing
- Debugging and troubleshooting
- Analysis process improvement efforts
- Working directly with customer facing groups and providing troubleshooting and feature documentation for internal rep distribution.
- Working with customer facing groups in gathering needed details and validating the severity of reported production issues
- Working directly with all levels of management in or outside of PI Tech Group to provide solutions to issues or queries.
- Being a 24/7 facilitator for all of ATP, Fidelity Web Trading and Fidelity Research production issues (point of contact for all production issues)
- Learning and utilizing new tools to improve the PI Tech process on managing and tracking progress and performance (Gomez, Splunk, JIRA etc.)
- Collaborating with other Scrum Masters and PM's to determine product release dates and creating, managing and supporting all installs.
Confidential
Electronic Channel Support Representative
Responsibilities:
- Build customer loyalty by delivering timely and accurate technical information
- Technical support provided for both internal and external customers
- Exceptional communication skills as well as strong analytical abilities
- Superb documentation of recurring issues with a strong understanding of the cause
- Outstanding problem-solving skills
- Backup for Electronic Channel Support helpdesk
- Extensive technical knowledge of ECS tools and procedures to assist fellow representatives.
- Actively Listen to customers’ needs, wants, and comments and provide them with the right product to fit their requirements.
- Building a relationship with clients to build repeat sales.
