SUMMARY:

• Highly successful and competent Project/Program Manager and Scrum Master.
• Expert at managing objectives and maximizing team's performance by breaking down a big picture into manageable deliverables.
• Proven ability to learn and understand new technologies and their application to business.
• Wide - ranging experience in PMO Operations.
• Extensive experience in client negotiations and satisfaction, vendor management, budget control, problem resolution, and staff management in a vertical and matrix global environments using Waterfall and Agile methodologies.
• Financial and Time Management PMP and CSM Certified
• Project/Program Planning and Execution Operational Policies and Procedure
• Cost Management (EVA) Risk Management/Mitigation
• Flexible and delivery oriented SDLC

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Scrum Master

Responsibilities:

• Leading operational capability team(s) in a delivery of a business-critical transformation solution in AWS cloud. Aligning scrum team with the scrum activities: sprint planning, retrospective, grooming sessions. Fostering teamwork and spirit of collaboration. Liaise with product owner, customers, and project stakeholders. Developed cloud hosting process for Application migration. Overseeing senior management communication.

Program Manager

Confidential

Responsibilities:

• Led Java end of life program, hardware refresh for retail bank branches project, and infrastructure and application upgrade for eStatements project.
• Provided direction to cross functional teams and PMs, planned and forecasted budget, evaluated and reported to senior management on health gates and progress, delivered documentation for each phase of the initiative, mitigated risks and issues. Addressed purchasing needs via Ariba.

Confidential, NJ

Lead Manager - Project Delivery

Responsibilities:

• Led a major Imaging and Workflow technical restructuring program.
• Establishing cross functional global teams of internal and external resources, budget, and delivery timeline.
• Managing risks and issues.
• Adjusting priorities as needed. Providing communications to all levels of management.
• Led the first proof of concept cloud implementation.
• The cross functional team included senior architects and members of application teams.
• The initiative established a footprint and processes for the company’s internally built cloud environment.
• The initiative was preceded by work with vendors to evaluate cloud providers and making a recommendation to CIO on the vendor selection.
• Led security remediation program.
• Established the team. Identified resource requirements for the project workstreams.
• Obtained and on-boarded vendor resources. Reviewed requirements with leads of the workstreams and established goals. Coordinated penetration testing activities between Deloitte, global resources, and US resources. Managed budget, schedule, risk remediation, and conflicts. As the initiative moved into the second phase continued to manage number of workstreams, their priorities, and implementation activities.
• Led analysis for a major infrastructure savings program for distributed applications.
• Evaluated productivity improvements in development environments processing, disaster recovery processes for non-critical applications, and storage management. Documented scope, cost, and benefits for Governance approval. Established a cross functional global team. Facilitated white board sessions to establish approach to execution. Provided periodic communication to senior management internally and externally. Overall saves were estimated at $5M annually.
• Actively engaged in developing a new Infrastructure Life Cycle that led to an efficient use of Project Management tools and time.
• Provided feedback to Release management to gain efficiencies in scheduling and conflict management process.

Sr. Project Manager/Service Delivery Manager

Confidential

Responsibilities:

• Led DB2 and Replication and Federation server upgrades. Over-lapping priorities required time, priority, risk, and resource management of 50+ stakeholders. Delivery of the projects required negotiations with other business areas critical projects and obtaining support of senior management by clearly stating a problem and recommending solutions. Utilized data management technical background to address difficult situations. Delivered projects on time and on budget.
• Managed Hardware WIN7 Refresh project’s deployment in Life Insurance area.

Confidential, Jersey City, NJ

Program Manager - PMO

Responsibilities:

• Led a cross-functional team in establishing Service Level Agreement policies and procedures with the Business Units, improving customer relationships and managing customer service expectations.
• Managed infrastructure upgrades and migrations on UNIX and Windows platforms with various enterprise technical teams and business organizations. Advised the team’s resources on addressing difficult situations, established and maintained scope document and change management document, maintained an incident and problem management knowledge repository, conducted training sessions.
• Led a team of offshore consultants and internal data management resources in the technical evaluation and deployment of MetLife Bank’s backend infrastructure. Coordinated the deployment with the third party that hosted the primary infrastructure.
• Led a team of offshore consultants and internal resources in the evaluation of the Enterprise Data Management organizational maturity model. Evaluated established KPIs, Key Performance Indicators and metrics, against CMMI indicators; provided gap analysis findings and next steps plan to senior management.
• Aligned the Data Management department with MetLife’s SDLC methodology improving consistency of Data-Management project delivery by 30%. Exposure to full life cycle methodology, Waterfall and Agile.
• Consulted departmental staff on project management methodologies, standards, and tools such as templates, metrics, and key result areas tracking.

Relationship Manager

Confidential

Responsibilities:

• Coordinated and managed the Enterprise technical team’s relationship with a major Investment Line of Business; provided oversight for financial planning, coordination of the inter-team activities, and information dissemination.
• Had a successful working relationship with Investment group’s CIO.
• Investment Line of Business is one of the most critical business units with annual budget of $20M, supplying MetLife with 30% of the overall income.
• Directed a cross functional team of 20 resources.
• Responsibilities included budget management, project activities planning and monitoring, internal and external communication, risk management, vendor management, and customer expectation management. Managed concurrently projects of varying complexity within specified timeframes and budgets.

Sr. DBA/Data Modeler

Confidential

Responsibilities:

• Managed and supported relational database initiatives on MS SQL and Oracle platforms.