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Project Manager/ Scrum Master Resume

SUMMARY:

  • Over 19 years of Project management and Business Data Analysis, Budgeting, IT Infrastructure securities, Banking experience, with emphasis on operational planning/implementation and data systems transitioning.
  • Experienced in leading a project team, streamlining policies and procedures, designing modules/documentation, and creating/monitoring performance metrics.
  • Prepared the single golden source for IT Transformation which provides visibility for the business and the project team.
  • Re - engineered the inventory and master tracker for IT Transformation Management team and developed metrics.
  • Responsible building and developing SSIS Packages for Capacity Management data warehouse and implemented the same. Build custom reports for the business.
  • Responsible for assisting and implementing security features and audit queries with in Teradata for the clients as per the business requirements.
  • Achieved budget reduction of approximately ten percent through improved IT expenditures and support, reductions in consultant contracts and unnecessary travel expenditures.
  • Improved budget development and reporting process for the line managers which led to greater ownership of expenses.
  • Streamlined business development consultant contract process and created company-wide database which eliminated redundancies/costs and improved accountability.

TECHNICAL SKILLS:

  • Production manufacturing, Logistics and Compliance Systems, Banking, Retail.
  • S/W development life cycle methodologies.
  • Requirements definition, functional specifications and gap analysis.
  • Implementing projects, end to end testing and user acceptance testing.
  • Requirements definition, functional specifications and gap analysis.
  • Implementing projects, end to end testing and user acceptance testing.
  • Having familiarity with:
  • Re-Engineering
  • Database Migration
  • Application Conversion
  • Data and Application Integration
  • Data Architecture

TECHNICAL SKILLS:

Programming Methodologies: Procedural, Functional and Object oriented

Languages: C++, Basic, PLSQL, Java

Databases: Oracle, SQL server, Sybase, Access, FoxPro, Teradata, Netezza.

Operating systems: UNIX, Windows (3.x, 95, NT, 2000, XP, Vista,7, 8 and10).

Tools: VB, BTEQ, Rational Clear Case, MS Project, JIRA, Clarity, Rally, TWS, Planview, Autosys, ESP, Remedy, HP SM, HPPPM, Service Now.

ETL: Informatica, SSIS, AWS Cloud Computing, Azure Cloud

Reporting: Business Objects, SAP HANA SQL Reporting, Crystal Reports, Knowledge on Tableau

Infrastructure: SCCM, ALM

Servers: Solaris / AIX / Windows 2008, 2008 R2, 2012 R2.

Quality: Six Sigma Green Belt

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/ Scrum Master

Responsibilities:

  • The IT Project Manager I was responsible for managing multiple IT projects Project/Program assignments may include IT Projects and Infrastructure or applications focused projects.
  • As a Project Manager collaborated with technology platform and business team and function as owners to design, validate, oversee, and lead technology solutions.
  • Mainly responsible for designing, Building RPA Based solutions for cleints of Confidential .
  • Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
  • Reviews deliverables and provides input for other analysts. Strong understanding of all business channels.
  • Documentation - Expert in documenting requirements in a clear, concise manner delivering expected results to stakeholders. Ensures traceability standards for requirements are maintained throughout the lifecycle.
  • As a Scrum Masters Coached Business Analysts, on agile values and principles to promote continuous improvement in practices and artifacts.
  • Provided reporting at the team and LOB level on team performance against agile measurements
  • Working with the teams to ensure adherence to the defined Scrum processes and framework (status reporting, compliance, estimation)

Confidential

Project Manager/ Scrum Master

Responsibilities:

  • The IT infrastructure Project Manager I was responsible for managing multiple IT projects Project/Program assignments may include IT Infrastructure or applications focused projects.
  • As a PM was responsible for directing IT projects. Including establishing project governance, communication, project monitoring & control as well as ensuring alignment with defined IT compliance and quality Regulatory procedures.
  • Serving as an Scrum Master for all the infrastructure Migration Project and scrum teams
  • Scrum Master & Project Manager met goals for quality, schedule & cost.
  • Elicit, gather and validate requirements - an expert at eliciting and evaluating information gathered from multiple sources, reconciles conflicts, decomposes high-level information into requests from the underlying true needs and distinguish solution ideas from requests.
  • Analysis, Problem solving, Leadership - Acts as the Business and Technical leader for the business and provides direction to business and IT on technical issues associated with business problems and / or projects.
  • Initiated & managed PLM & Scrum enterprise software installations. Participated in ERP software installation.
  • Introduced & taught Scrum, functional testing, performance testing, test case management & product backlog management.
  • Provides both business and technical leadership, makes final decisions/recommendations solves complex problems and manages all aspects of problem/decision that impacts overall business, system and /or project.
  • Reviews deliverables and provides input for other analysts. Strong understanding of all business channels.
  • Documentation- Expert in documenting requirements in a clear, concise manner delivering expected results to stakeholders.
  • Validate user stories/features/initiatives for system testing, report preparation, defect recording and defect tracking.
  • Leads discussions and documents meetings. Provide analysis to direct manager and to senior leadership when required.
  • In addition, this position will require working closely with internal or external project managers.
  • As an SM mentor teams on agile concepts, principles, practices, and behaviors; this will include identifying and implementing areas of improvement with teams and programs using system thinking, lean, and an agile mindset.
  • Serving as a mentor to Scrum Masters, Product Managers and other Agile leaders with an aim to make Agile techniques successful, resilient and permanent.
  • Providing Agile and role-specific for management, team members and Scrum Master. HP ALM

Environment: MS Project, MS Office, Service Now Release Management,. Cloud Computing, Data Warehouse

Confidential, Perrysburg, OH

Project Manager / Scrum Master

Responsibilities:

  • Responsible for Collaborating with Confidential Business, Technology, Service Providers and Partners, Coordinate with Business teams to prepare an integrated project plan and execute it on time and budget.
  • Project Management of digital applications within the Confidential and Sales Digital space.
  • As a Project Manager collaborated with technology platform and business team and function as owners to design, validate, oversee, and lead technology solutions.
  • Engagement in FS IT PMO processes for ensuring proper principles and communication.
  • Mainly responsible for designing, Building RPA Based solutions for Confidential Business.
  • Automated AP invoice processing, and various process with in Confidential .
  • Implemented templates for Test Strategy, Test Plan, Test Case, Defect Report, Periodic and End of Project Reports for both Automation and Performance testing.
  • Enforced Kanban principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput.
  • Enabled improvement in team delivery commitments and capacity planning for sprints by identifying & tracking tasks that increased customer satisfaction.
  • Facilitated Agile adoption Retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance.
  • Reviews deliverables and provides input for other analysts. Strong understanding of all business channels.
  • Documentation - Expert in documenting requirements in a clear, concise manner delivering expected results to stakeholders. Ensures traceability standards for requirements are maintained throughout the lifecycle.
  • Leads discussions and documents meetings. Provide analysis to direct manager and to senior leadership when required.
  • As a PM & Scrum Master provided servant leadership and guide newly forming engineering teams thru the Agile process.
  • As an scrum master I helped in creating a culture that embraces agility and innovation to redefine the way and administrators use data to manage and grow their practices.
  • Involved in the infrastructure migration activities and discussion with the client as part the business requirement. Have worked on Cloud Computing platform like Microsoft Azure to easily build, deploy, manage and migrating applications and services from Cloud.

Environment: MS Project, MS Visio, Windows 2012 R2, SQL Server 2008 R2, MS Office, Remedy, Release Management,. Cloud Computing, Azure. Scrum, PLM

Confidential, Dearborn, MI

Project Manager/Data Analyst

Responsibilities:

  • Responsible for Collaborating with Confidential Business, Technology, Service Providers and Partners, Ford IT and
  • Co-ordinate with Business teams to prepare an integrated project plan and execute it on time and budget.
  • Project Management of digital applications within the Ford Marketing and Sales Digital space.
  • As a Project Manager collaborated with technology platform and business team.
  • Created pro-forma financials and forecasts on a provider, specialty, site basis used by the CFO and CEO for budgetary and operational decision making. Reported monthly on provider productivity activity and contractual goals
  • Function as owners to design, validate, oversee, and lead technology solutions.
  • Implementation and support for the OIP, BI and Big data Analytics systems and supporting integrations and Business areas.
  • Responsible for implementation and rollout of Repair Order, EDD Web analytics, Leads and assigned projects.
  • Coordinate integration services, EDD product updates, change requests and Tier-3 support.
  • Understanding the enhancement by constant interaction with the onsite team and doing a technical analysis on the enhancement to be done.
  • Co-ordinated the OIP and cloudera upgrades to the latest version.
  • Partnered with network security to implemented standard network security policies and procedures
  • Worked with the testing team and delivered lines with the distant end and worked with the distant end and the Carrier to resolve any issues
  • Owned the Release Management lifecycle which includes scheduling, coordinating and the management of releases across various projects.
  • Provided data integration best practices and technologies understanding and resolving data integration issues.
  • Focused on the deliverables, milestones, and tasks for multiple projects managing the effective execution of tasks/processes on the project.
  • As a Scrum Masters Coached Business Analysts, on agile values and principles to promote continuous improvement in practices and artifacts.
  • Provided reporting at the team and LOB level on team performance against agile measurements
  • Working with the teams to ensure adherence to the defined Scrum processes and framework (status reporting, compliance, estimation)
  • Created PLM project roadmaps according to data migration plans.
  • Formulated PLM requirements and conducted online sessions.
  • Provided assistance in client interviews and Agile PPM modules.
  • Working with management and teams to strengthen our Agile culture

Environment: MS Project, MS Visio, Windows 2012 R2, SQL Server 2008 R2, MS Office, Net Suite, Big data, Jira, Release Management, Maria DB, Impala, Cloud Computing, Azure, AWS, SVN.

Confidential, Southfield, MI

Project Manager/ Scrum Master

Responsibilities:

  • As an Scrum Master was responsible for both individual and team coaching, as well as contributing to the overall organizational agile transformation strategy.
  • Responsible for implementing a strategy for teams to continuously improve their use of agile principles and practices. Help teams inspect, adapt, deliver and mature. Managing the Agile process, for multiple Scrum teams, utilizing JIRA.
  • Generating and analyzing metrics (Velocity, Burn Down, Cumulative Flow Diagram, etc.)
  • Improved team velocity by incorporating capacity planning into sprint planning sessions.
  • Implemented Issues Tracking in Version One to effectively track impediments against user stories.
  • Extensively experience on implementing solutions using micro services, event driven design, NoSQL databases, data migrations, system migrations, cloud foundry, Aws and deep knowledge on identity and IoT domain.
  • Creating and maintaining telematics business models for both user and org.
  • Responsible for the up-time and availability of Client Connected Services telematics solution and its supporting applications.
  • Worked on AWS Cloud Migration to cloud migrate current workloads to AWS platform also in different environment
  • Implemented agile scrum methodologies, from understanding user stories to story point estimation to done status.
  • Since this was a scaled agile project, planned user stories, keeping in mind the different modules in the suite. Monitored continuous integration of the module with rest of the suite.
  • Worked on software products on a cloud platform using state of the art cloud technologies, for the Confidential Identity Management Solutions / IOT.
  • Identity and Access / IOT Project Manager is responsible for managing the delivery of Confidential Identity Management solution as part of a global implementation for a Fortune 100 company.
  • Establish a configuration management library for the project and ensure all project documents are effectively managed within the library.
  • Provide timely response to address server and client-server application performance and/or availability issues.
  • Lead, coordinate and participate in process improvements as they relate to IDM infrastructure and system
  • Researched on products and created business cases to present the engineering group when initiating new product development
  • Track various parts through stages of Product Life Cycle to ensure they priced competitively and suggest stocking levels
  • Managing mobile solution delivery through all its phases, including Solution Design, Planning, Build and Test, Deployment and transition to Maintenance
  • Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within the organization.
  • Working with key stakeholders to prepare a Project Schedule, overall scope, deliverables, organization, high-level schedule, and associated project management procedures for the project..
  • Consistently apply client's project management methods and contribute experiences and knowledge to continuously improve client's project management methods.

Environment: MS Project, MS Visio, Windows 2012 R2, Windows 2008 R2, SQL Server 2008 R2, MS Office, Net Suite, Jira, Release Management, Maria DB, Mobile, Cloud Computing, GitHub, HP ALM

Confidential, Tampa, FL

Project Manager / Scrum Master

Responsibilities:

  • As a business data analyst / project manager had good interpersonal skills and could deal with all kinds of people; for instance, from a foreman to a senior manager.
  • Analyzed business partner's operations to understand their strengths and weaknesses and determine opportunities to automate processes and functions.
  • Maintained the data integrity during extraction, manipulation, processing, analysis and storage.
  • Built data input and designed data collection screens - Managed database design and maintenance, administration and security for the company.
  • Map the current set of business processes and how they interact systemically with external stakeholders.
  • Identify those critical business processes areas where process redesign could have the impact.
  • Create and execute a Corrective Action Plan, implementation plan that closes the performance gap specifically by addressing how the redesigned organizational and process changes will be introduced to the organization.
  • Provided reporting at the team and LOB level on team performance against agile measurements
  • As a scrum master created and conducted courses for the teams, related to agile best practices, understanding and improving team dynamics and team performance
  • Document business processes using customized Business Process Modeling Notation in MS Visio and/or enterprise architectural tools
  • Research & recommend best practices to streamline, simplify, and increase compliance of the business process; analyze the root cause of risks or issues and provide solutions
  • Responsible for the management of small, medium and large infrastructure, Advisory, Tax and Assurance projects.
  • Developed strategic relationships with Confidential IT team and business users.
  • Develop quarterly roadmaps and oversee the product design and development stages.
  • Interact and engage with the customer segments on regular basis to identify and test traction channels
  • Upgraded the SCCM Servers from old version to the new one SCCM 2012 Sp1 R2 Cu1 across various regions (US, UK, ME, CRB and BZL).
  • Upgraded the HP ALM to the latest version 12.5 along with Agile Module and integrated the TFS 2015 with the same.
  • As a PM for GHRS US TAX Pharma and Analytics Reporting moved the scripts and provide the automation approach to Confidential for the TAX Pharma and Analytics Reporting.
  • Drove the strategic vision, architectural design and creation of a centralized data warehouse. Responsible for the scope, plan, budget, staffing requirements, server selection, software selection, database designs, capacity planning and security levels. Successfully delivered the corporate data warehouse on time and on budget.
  • Facilitate scrum ceremonies (grooming, sprint planning, retrospect to communicate confer with the various people involved in the project both offshore and onsite and ensured that each finish the task assigned to him on time.
  • Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
  • Comprehensive project management of new business application initiatives, performing requirements, gathering resource management, gap analysis, implementation configuration, scope control, testing according to project methodology
  • Managed and maintain project information, including feature definition and scope, and epic and scrum planning.
  • Drive efficiency and operational improvement through business process definition, system alignment, and optimization of standard business application functionality.

Environment: MS Project, MS Visio, Windows 2012 R2, Windows 2008 R2, SQL Server 2008 R2, MS Office, HP SM, HP PPM, DW, SQL. HP ALM

Confidential, Tampa, FL

Project Manager / Scrum Master

Responsibilities:

  • Scrum Master for Two Agile teams of 5-7 members each and provided constructive performance feedback.
  • Serves as the system and process requirements interpreter between developers and Enterprise Service Delivery User Community.
  • Conducts meetings with users to identify requirement needs and develops detailed user stories with applicable acceptance criteria
  • Creates and manage approved 2-3 month backlog of clearly defined and prioritized user stories
  • Gains approval of user stories and Functional requirements documents (FRDs) by users, Development teams and Business Architect
  • Worked with functional managers to understand new performance opportunities and expectations within the new agile paradigm.
  • Articulating the greater opportunities to truly manage their staff to higher performance.
  • Focal point for making sound decisions related to data collection,big data analysis, data security, methodologies and designs.
  • Built data input and designed data collection screens - Managed database design and maintenance, administration and security for the company.
  • Database Design and Schema, Interpreting, using complex logical data and object models to guide technical design decisions and overall business application strategy.
  • Worked with Managing Principal and others to scope and plan execution of complex Big Data and Analytics projects that leverage advanced technologies and analytics methodologies
  • Managed day-to-day tracking and execution of project tasks - this is heavily based in JIRA and involves working with data engineers, systems engineers, and data scientists to write, assign, prioritize, update, and monitor tickets
  • Managed day-to-day tracking of project costs, primarily in the form of hours worked - this is heavily based in our time-keeping system Harvest and involved working with data engineers, systems engineers, and data scientists to ensure that hours are accurately tracked in the right projects and tasks to support downstream reporting requirements
  • Implemented agile scrum methodologies, from understanding user stories to story point estimation to done status.
  • Since this was a scaled agile project, planned user stories, keeping in mind the different modules in the suite. Monitored continuous integration of the module with rest of the suite.
  • Work with business community to document functional test scenarios, test plans and end user acceptance testing criteria.
  • Experience in co-coordinating with business and IT across all phases of software development life cycle.
  • Project Architecture and Analysis of new requirements for application patches or upgrades to determine the impact to business and integrated systems.
  • As a business data analyst looking for an opportunity to make a difference by bringing my enthusiasm and expertise to the forefront of a leading company’s business analysis and business decisions.
  • Identify gaps between the current deployment of applications and future requirements that have evolved due to organizational growth, changes, or strategy.

Environment: MS Project, MS Visio, Windows 2012 R2, Big data, Windows 2008 R2, SQL Server 2008 R2, MS Office, HP SM, HP PPM, Ab initio, Toad, Netezza, Service Now, Jira

Confidential, Syracuse, NY

Project Manager

Responsibilities:

  • Project Planning, Execution, Monitor and Control all management plans to meet program/ project objectives
  • Conduct project Kick-off meetings, project review meetings on project plan, milestones, deliverables and Lessons learned and Project closing.
  • Project Scoping, Estimating, Scheduling & Costing Plan budgetary forecast and resource forecast for the projects. Work with minimal direction to execute the project life cycle for complex projects dealing with all components of operations/ infrastructure.
  • Automated month-end budget reports, improving month-end closing process.
  • Reorganized the Budget department, assigning analysts to specific functional areas, greatly improving the value-add of monthly reports across the organization.
  • Direct weekly cross-functional team meetings as part of the forecast, inventory, and sales operations continuous improvement process
  • Reduced overall stocking locations by more than 10% by redesigning the strategic sourcing network
  • Managing On-site and offshore teams to work together to meet the project objectives. Acted as Liaison (point of contact) with the internal customer’s & offshore team
  • Day-to-day activities of projects and staff; communicate with project teams to ensure project deliverables are on schedule and within cost parameters.
  • Suggest recommendations to management about schedules, prioritization and resource allocation with input from team members
  • Experienced in collaborating with developers and subject matter experts to build the technical vision and analysis trade-offs.
  • Finance management including finance forecast and managing accruals & actual, work packs (Sow) to vendors, invoice receipt & approval
  • Managing business users by working closely to ensure the project meets business needs and Identifying user needs and devising and managing user programs within the defined budget. Definition and management of the User Acceptance Testing program.
  • Define and improve internal procedures to manage the systems maintenance within the company guidelines and compliance framework
  • Perform detailed problem analysis on critical incidents to prevent reoccurring issues and improve resolution time
  • Complete SCADA assessments, develop SCADA Master Plans, and develop control system design documents. Program, test, and commission control systems

Environment: MS Project, MS Visio, Windows 2008 R2, SQL Server 2008 R2, MS Office, HP SM, HP PPM

Confidential, Pittsburgh, PA

Project Manager/ Scrum Master

Responsibilities:

  • Partner with Marketing Risk Sales and COE teams to develop integrated solutions to grow credit card penetration and incremental sales and net income for the company
  • Achieved budget reduction of approximately ten percent through improved IT expenditures and support, reductions in consultant contracts and unnecessary travel expenditures.
  • Provide strategic thought leadership and influence business leaders and client teams to implement marketing and product strategies based upon customer financial and data-driven insights
  • Trained clients through IT Issue/Risk Management Sessions on how to utilized templates to quantify Issues/Risks utilizing templates
  • Ensured security teams complied with privacy and banking PCI standards
  • Managed COTS vendors to analyze solutions, perform gap analysis and contracts and implement
  • Guide marketing analytics and strategy development for new product launches customer acquisition lifecycle and retention initiatives
  • Serving as an Agile Coach over multiple Scrum Teams
  • Senior Project Manager and technical lead for planning, directing, and monitoring all system installs, upgrades and decommissioning of all voice and data systems and services.
  • Led cross-functional process team to implement new (Test & Integration) strategy which became permanent process.
  • Managed the technical assessment and installation, according to company wide software and hardware standards, of Novell NetWare 3.11 network environment that consist of lot of nodes and Servers.
  • Lead Technical PM in designing technical facilities (e.g., Security Command and Control centers, Communication centers, Operations centers, and Computer data centers) and other telecom related projects,
  • Guiding teams and the organization on how to use Agile Scrum practices to produce high quality products that meet user story acceptance criteria and satisfy customer needs
  • Leading and facilitating daily scrum, sprint planning, (with the Product Owner), and retrospective meetings
  • Performing Agile project and program management; including ensuring that sprint priorities are aligned and release delivery dates are understood
  • In the role of TPM (Technology Project Manager), I was responsible for managing large scale, high risk, high visibility (IT projects) and new business initiatives from initiation to delivery.
  • This includes but not limited to understand customer requirements, budget, objectives, user expectations and a plan accordingly making sure project are delivered on time, within budget and within company IT standards.
  • Performed all major aspects of a project management like - project discovery, kickoffs, drafting and driving project plans, project sizing and forecasting, scope, time and budget management, risk identification, status reporting, closer etc.
  • Supported critical CR implementation activities involving game planning, communication planning, status reporting and co-ordination.
  • 2+ years of experience supporting Time Sheet and Resource Management HP Project and Portfolio Management (HP PPM) modules.
  • Successfully migrated more than 25 projects from Waterfall to Scrum
  • Perform the installation and configuration of SAP Business Objects XI 3.1/4.0 based upon SAP Best Practices;
  • Configure CMS cluster, deploy war files, and configure app servers for SAP Business Objects XI3.1/4.0 on Licensee*s Test environment;
  • Migrated HANA content from development, testing environment to Production environment using delivery units
  • Developed Webi reports and dashboards for different operations and finance KPI'S like Project planning, quality management etc.
  • Managed the initial proof of concept initiative that was successful in securing the funding to carry the project in to full production implementation. Produced a working prototype utilizing Oracle Warehouse Builder and select features of the 11G initial release. Presented the POC findings to sponsors and business community to garner acceptance and support.
  • Project managed and coordinated the activities for both the business and technology communities during each phase. Developed Project Scope, project definition documents and overall project plan.
  • Supervised and participated in logical and physical data structures creation, determined and defined business rules for data scrubbing, transformation and data refresh frequencies.
  • Migrated HPS based system to Solaris to Linux environment.
  • Have hands on experience on the core functionalities and business on Card management system.
  • Played a vital role in the interfacing part also with the channels which includes the card level transactions, management, credit policy evaluations, card activation filtration facilities for the customers through Internet Banking, IVR etc.
  • Responsible for site analytics and testing to drive growth for ecommerce KPIs. Used a/b and multivariate testing to drive 15% improvement in site conversion. Improved user engagement through detailed analytics and user testing.
  • Managed strategic site redesign to improve brand messaging, engage new users, and improve conversion
  • Built relationships with vendors to manage all ecommerce technology partners. Integrated several third party technologies: site search, email marketing, and testing software.
  • Managed overall vendor/customer accounts for a function/department, including effective budget management.
  • Ability to develop detailed project plans, budgets and schedules based on input from the project team. Ensures all plans are current and are in alignment with stakeholder expectations.
  • Vendor Manager responsible for the outsourced voicemail system SLAs and on-line reporting.
  • Reduced the number of major services interruptions (incidents) infrastructure and network related from twenty-four (24) per year in 2014 to one (1) for 2015.
  • Monitor infrastructure project portfolio to ensure timely updates and performance reporting process.
  • Improve project management capabilities, knowledge, competence, and skills. Provide up-to-date portfolio-level status reporting to executive management.

Environment: MS Project, MS Visio, Windows 2008 R2, SQL Server 2008 R2, Informatica, Business Objects XI R2 4.0 SAP HANA, MS Office, HP SM, HP PPM, Data warehouse, HPS, PBX and IT Infrastructure.

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