SUMMARY:

• Trained facilitator with focus on leading and directing sessions for determining business requirements and understanding end user and customer needs
• Expertise in the creation of business requirement documents and translation of business needs into technical specifications and guidelines to direct internal and external development efforts
• Skilled communicator, both written and verbal, for providing periodic status updates and ad hoc reporting throughout corporate hierarchies from Senior Leadership, Management, and individual Team Members
• Well versed in the development of test cases, support and manuals and documents
• In - depth knowledge of the software development lifecycle (SDLC) including Waterfall methodologies and familiarity with Agile methodologies
• Adept at utilizing but PL/SQL and MS SQL for the development of queries and stored procedures for developing custom reporting, data mining, and statistical analysis
• Experienced leading both Unit Testing (UT) and User Acceptance Testing (UAT)
• Skilled in the delivery of information through different mediums (word documents, spreadsheets, charts/graphs, demonstrations, or direct presentations) to achieve optimal understanding at all levels of the corporate hierarchy
• Experienced in the creation of service level agreements (SLA) and Responsibility Assignment Matrix (RACI) to ensure that deliverables are supported and maintained to an acceptable level for all stakeholders
• Exhibits strong analytical ability during functional and regression tests to efficiently prioritize and manage the defects
• Adept at the creation of project schedules, milestones, and deliverables
• Extensive experience working with stakeholders and competing priorities to create deliverable schedules that optimized user satisfaction while maintaining effectiveness of internal or third-party vendor solution providers
• Partnered with Senior Leadership and Management in the creation and definition of project scope, vision, and purpose
• Provided day-to-day and strategic leadership for concurrent multiyear projects and multi-million dollar projects
• Skilled in the usage of Word, Excel, Outlook, Visio
• Knowledgeable in MS Project and SharePoint

TECHNICAL SKILLS:

Methodologies: SDLC, Waterfall, Six Sigma, Agile

Business Modeling Tools: MS Visio

Databases: Oracle PL/SQL and T-SQL

Programming Languages: PowerBuilder

Applications: MS Office, MS Excel, MS Word, MS-Project, MS Power Point

BUSINESS DOCUMENTATION:

• Business Use Case
• Vision & Scope
• Business Requirements
• Technical Specifications
• Business Process Flows
• Test Plans, Scripts, and Cases
• Usability Analysis
• Lessons Learned and After Action Summary

PROFESSIONAL EXPERIENCE:

Confidential, Memphis, TN

Project Manager/Business Analyst

Responsibilities:

• Led multiple, concurrent strategic projects and enhancements involving internal development teams, external third party vendors, and other stakeholders with multi-year timelines and budgets in excess of 5Mm
• Managed the day-to-day operations of the NAC Sheet Plant ERP Replacement Project affecting 22 facilities across the United States and Mexico maintaining delivery schedule and quality for milestones and overall deliverables
• Reduced NAC Ink and Plate operational expenses by +70k annually by delivering business requirements through alternative solutions
• Provided direct oversight and management for the delivery of projects to the IP Recycling Group resulting in the direct increase of NAC Account revenue by 45% and impacted all IP Recycling by 15%
• Provided day-to-day and long term overview of both enhancements and projects to ensure that milestones and deliverables were met in adherence with end user needs and policies and procedures for development teams
• Initiated requirement solicitation, action plans, workflow schedules, and team level breakout sessions to fully engage all development efforts in realizing the requested benefits by our customers for work requests
• Created ad hoc reports, presentations, and documentation for varying levels of technical and business expertise ranging from senior level management to individual development or vendor teams
• Worked with project stakeholders to ensure alignment with internal directives and customer needs to grow current customer base, decrease marginal costs associated with work efforts and increase overall satisfaction for the end user

Confidential, Ft. Knox, Ky

Program Manager/Lead Analyst

Responsibilities:

• Responsible for the migration and consolidation of the Total Officer Personnel Management System (TOPMIS) and Electronic Total Officer Personnel Management System II (eTOPMIS - II) in accordance with Base Relocation and Closure process
• Optimized migration schedule for TOPMIS/TOPMIS II to realize savings of 3.5Mm and reduction of six-months of support and cost
• Reviewed existing business processes with leadership and business Subject Matter Experts (SME) to realize an additional annual savings of 250K
• Provided updates and project reports to military and civilian leadership pertaining to deliverables, schedule updates and milestone completion
• Achieve and maintain DOD/US ARMY standards for information security, accreditation and network access

Confidential, Charleston, SC

Sr. Developer/Analyst

Responsibilities:

• Worked with the business end users, project and technology management and their staff to identify, define, interpret, and clarify scope of problems/issues in terms of complex business systems requirements and processes
• Balanced user requirements and continually changing Health Insurance Portability and Accountability Act (HIPAA)
• Led breakout sessions with business users and development teams to maintain visibility into ability to meet deliverables and maintain on-track schedule
• Responsible for the physical as well as logical design of physical configuration on the storage media
• Developed test scripts and test cases for various releases of the reports. Involved in user acceptance testing (UAT), test plans, and documentation of test reports

Confidential, Paducah, KY

Program Manager

Responsibilities:

• Develop and maintain an excellent working relationship with business areas and ensure IT is well received and presented professionally and positively
• Plan and schedule project design, deliverables, goals, and milestones to deliver an efficient and effective IT infrastructure
• Establish and maintain standard operating procedures and checklists to address IT projects, tasks, and day-to-day operations.
• Support the daily administration of IT infrastructure and systems including virtualized environment, physical servers, routers, switches, firewalls, UPS, e-mail filtering / delivery, remote access, wireless devices, voice / data communications, phone systems, mobile devices, hand held devices, and anti-virus
• Develop a formal backup strategy and manage all system backup and restore processes
• Work with management in developing business continuity and disaster recovery plans to support a 24/ 7 continuous operating environment
• Develop and maintain IT policies, procedures, forms, checklists and standards which indicate IT control activities. Ensure the proper documentation exists for all IT systems including warranty status of all hardware and proper licensing of all software
• Manage technology inventory to include procurement and disposal
• Perform periodic internal reviews to ensure compliance with legal, regulatory and licensing requirements

Confidential, Benton, KY

Developer/Analyst

Responsibilities:

• Introduced systematic approach to developing and documenting business requirements
• Created customized approach for maintaining source code
• Established test case documentation, unit testing, and user acceptance procedures
• Designed, coded, and implemented custom software for use in saltwater and college events
• Assisted in the investigation into converting all existing applications from Delphi and PowerBuilder to a .NET environment
• Automated FTP process for delivering data to and from remote tournament sites
• Assisted DBA in preparing SQL scripts and stored procedures for Sybase database
• Oversaw the migration of existing applications from PowerBuilder 6.0 to 9.0 and later 11.5
• Designed an RFID based check-in system for tournaments.